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关于劳顿温德姆戴斯酒店的点评

2 out of 5
劳顿温德姆戴斯酒店
601 Nw 2nd St, Lawton, OK

点评

5.4
10 分 - 超赞。116 条好评，共有 649 条点评" "
8 分 - 还可以。102 条好评，共有 649 条点评" "
6 分 - 一般。102 条好评，共有 649 条点评" "
4 分 - 很差。109 条好评，共有 649 条点评" "
2 分 - 糟糕。220 条好评，共有 649 条点评" "

5.6/10

清洁度

6.2/10

员工和服务

4.8/10

服务设施

5.2/10

住宿条件和设施

5.6/10

环保

点评

4/10 很差

Kirsten

与配偶出行, 团体旅客
满意：清洁度
不满意：服务设施，员工和服务
The room was nice and clean but the only thing i had a problem with was with the front desk lady she was very rude and impatient the place said there was going to be breakfast but they only had coffee and granola bars and for this property you do have to be 21 or older to get a room it shows 18 on here but that’s wrong!
2024 年 5 月入住 1 晚

8/10 还可以

sheila

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Tammy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was nice and quiet at night. Very clean
2024 年 4 月入住 2 晚

2/10 糟糕

Raquel

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Dirty room stains on towels and bed sheets
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年05月2日 的回复
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 糟糕

Annie

2024 年 4 月入住 2 晚

2/10 糟糕

Shannan

不满意：清洁度、服务设施、住宿条件和设施
Loud ALL night long. Horrible bed and horrible room
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月2日 的回复
Dear Guest,I'm truly sorry to hear about your disappointing experience. We strive to provide a peaceful and comfortable stay for all our guests. Your feedback is valuable, and I assure you we'll address the noise issues and assess the condition of the beds and rooms to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 一般

Teresita

与家人出行
不满意：住宿条件和设施
Close to shopping but breakfast was not good
2024 年 4 月入住 3 晚
Sophia CSR 于 2024年05月2日 的回复
Dear Guest,Thank you for your feedback. We're glad to hear that our location near shopping was convenient for you. However, we apologize for falling short of expectations with our breakfast offerings. Your comments are valuable, and we'll use them to make necessary improvements to ensure a more satisfying experience for our guests. We appreciate your input and hope to have the chance to provide you with a better breakfast experience in the future.

2/10 糟糕

nicholas，Elgin

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Upon arrival I went to the room, the bathroom lighting, the bed lighting on the wall on the rigfht hand side, and the overheadlighting prior to the bathroom lights do not work. I addressed my concern with the staff prior to stepping out for the day. I was shunned because I interupted his phone call relating nothing to his job. I was informed it would be taken care of prior to my return; well without a doubt it was not even adressed. the door itself did not remain closed unless the dead bolt lock was in the on/functioning section. EVERY day I had t pack everything back into my car to ensure it was secured while i was away. I again returned to the front desk to inform the staff, I had no effective results. I requested to speak to manager but was never returmned a response. I ended up leaving the hotel; zero reimbursement or apology or anything. I travel ALL of the time as a Contract for Dept. of Defense, All I wanted was a safe secure evening with a functioning room. If you want that to, DO NOT STAY here. you will be ignored and shunned if you make any requests, very dissatidsfied and disappointed with the lack of concern and support. If i could post the videos and pictures you would stay away as well. Buyer be warned
2024 年 4 月入住 5 晚
Sophia CSR 于 2024年04月26日 的回复
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 很差

Aaron

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bring extra toilet paper.
2024 年 4 月入住 3 晚
Sophia CSR 于 2024年04月26日 的回复
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 糟糕

carolyn，PASADENA

不满意：清洁度、员工和服务、住宿条件和设施
You should not have included this terrible property for anyone to stay in!
2024 年 4 月入住 3 晚
Sophia CSR 于 2024年04月26日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 很差

Deangelo

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
When we got there our tv and phone didn’t work and heat did not worked, moved rooms and the fire alarm did not have a battery in it so it kept beeping.
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月22日 的回复
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 一般

Robersine

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月22日 的回复
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 还可以

Lisa

与家人出行, 商务旅客
满意：清洁度
不满意：服务设施
We were in an accident on our way to the hotel and I called and kept in touch with the person working up front and they were very friendly and tried everything they could to keep our room when we got there around midnight the person working at that time was not quite as friendly but I thank God we got checked in and got to go in and go to bed before my son's family day and graduation at the military base it was very quiet and pretty clean for the most part I would definitely stay again...
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月20日 的回复
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 超赞

Troy E

团体旅客
满意：清洁度
Turned out just fine. But I wouldn't want to be a single lady trying to stay there. It was kind of a rough neighborhood. Kind of a rough place
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年04月20日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 超赞

Gabriel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月15日 的回复
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 超赞

Ivan

与配偶出行, 商务旅客
满意：服务设施，清洁度
Muy bien
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月13日 的回复
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 还可以

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to the highway and very affordable
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月9日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 还可以

Lynn

与配偶出行
不满意：服务设施
The Continental breakfast was a joke they had cheap granola bars that me and my wife couldn't eat and they substituted Orange juice for sunny D in a mini bottle everything was a joke
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月6日 的回复
Dear Guest,Thank you for taking the time to share your wonderful rating. However, I'm sorry to hear about your disappointing experience with the Continental breakfast. It sounds like the offerings didn't meet your expectations and fell short of what you were hoping for. It can be frustrating when accommodations don't align with what you were anticipating. If you have the opportunity, it might be worth providing feedback to the hotel management so they can address these issues and improve the experience for future guests.

4/10 很差

Kim

与配偶出行
不满意：清洁度
It was a lot more run down than what the picture shows. I wouldn’t stay there again.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月30日 的回复
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 还可以

Lorna

满意：住宿条件和设施，清洁度
2024 年 3 月入住 3 晚
Sophia CSR 于 2024年03月26日 的回复
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 糟糕

Christopher

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dried squished roach on the wall. Bathroom was a disaster. NO BREAKFAST!!
Sophia CSR 于 2024年03月20日 的回复
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 还可以

Tamara

与家人出行
Nunca pasaron a buscar la basura. Ni papel de baño. Trate de hablar con un empleado y me ignoro.
2024 年 3 月入住 4 晚
Sophia CSR 于 2024年03月20日 的回复
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 一般

Stephanie

与配偶出行
不满意：住宿条件和设施，服务设施
The room was subpar, but the area around is pretty decent shopping and eateries close by
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月11日 的回复
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 糟糕

Luisa

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The "complementary" breakfast was coffee, orange juice and a granola bar. Bed sheets were stained. Some staff were very rude. Bathroom sink was clogged. Only one kids channel on the TV. Overall it was a terrible stay. Definitely will not book again.
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年02月27日 的回复
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 超赞

raymond

满意：清洁度、员工和服务、住宿条件和设施
Shampoo, coffees maker but no coffee
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月27日 的回复
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 还可以

真实旅客

商务旅客
满意：员工和服务，清洁度
Older place but CLEAN.
BARN QUILTER EXPRESS had a 2 day stay and it was good. Exteriors were clean. Quiet at night. Room was clean and tolerable. No weird smells. No continental breakfast or extra vending machine. Close to shopping.clerks were very nice.
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年02月27日 的回复
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 糟糕

Monica

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never again
No one was at the front desk when we came to check in and when we checked out. Only had about 8 squares of toilets paper in the bathroom. Had to go to the frontdesk to get more. Could t get to the lobby without going outside and around the building. Only 3 small pillows for a king bed. No breakfast served. Pop machine dispensed wring pop. No maid service for clean towels. Curtains didnt cover the entire window. Coffe cups but no coffee maker or coffee. Bathroom was dirty. Hairdryer had dust and hair on it.
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年02月19日 的回复
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 糟糕

frances

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I got this hotel for the breakfast. The first morning the front door was still closed at 645 am. There was ano the guest already at the front door and he had already called. All of a sudden here comes a worker rushing to the dining area. He looked like he had just woken up! His gasto was undone and he looked dirty. Breakfast is a small bottle of Tampico orange juice and a sweet and salt granola bar. He said they also had coffee but there was no coffee at up. The second day there was coffee. The rim smells like febreeze. The first night a woman knocked on my door. I grabbed my gun ( i was traveling alone) and through the window spoke with her telling her that i do not know her. She showed me her phone screen asking me if i knew the person on the screen and she had the right room. I again repeated myself and proceeded to close the curtain. I did not feel safe at all. Do not stay in this place! It is a shame it carries the name of windam by marriott. The should be embarrassed if this place. No refund or discount given.
Sophia CSR 于 2024年02月19日 的回复
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 糟糕

Carmen

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was all horrible. There was nothing about our stay that was even ok other than we slept maybe a couple hrs a night comfortably. The lobby looked decent, but then around the building looked a mess, trash bags abandoned, when we walked into our room maybe 2 minutes later someone was jiggling the door knob thinking it was their room. there was stains all over the walls, the head board had marks like it had been splashed with liquid (unsure what kind), and then as if all that wasn’t enough or bad enough, there was cockroaches. They only provided 2 towels that had hair all over them and they never even tried to come clean the room even one time. WE STAYED 3 nights. This was the absolute worst stay at a days in we have ever had and honestly that was hard to beat. Also the phone didn’t even work. NEVER AGAIN!
2024 年 2 月入住 3 晚
Sophia CSR 于 2024年02月19日 的回复
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 很差

Eric

2024 年 2 月入住 1 晚
Sophia CSR 于 2024年03月20日 的回复
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 糟糕

Leigha

不满意：清洁度、住宿条件和设施、客房舒适度
Horrible! Save your money!
Its the worst place ever horrible, dirty, and they didnt have half the amenties the said they had. Dirty sheets with blood stain, looked like urine stains but covered it with a clean sheet, so you didnt figure it out until you were trying to get cozy. I went to three different rooms until i had to settle for the third, which i had to almost beg to get a different one.The floor was so dirty. No phones the smell was so strong after i started to get a headache i had to sit in my car to get fresh air. Honestly because i was through a third party hotels.com for booking they literally give a room that is unstayable..completely horrible experience.
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月15日 的回复
Dear Guest,Our Team apologizes for the inconvenience faced by you and never wants our guests to have a bad experience. We have discussed this issue with our management and we are committed to serving you better for your next stay.

2/10 糟糕

colene

与家人出行
不满意：员工和服务，清洁度
horrible
do not stay here
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年02月1日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 超赞

Cristen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月29日 的回复
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 很差

Althea

与家人出行
不满意：住宿条件和设施
Bed sound horrible, my brother tv wasn’t working.
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月22日 的回复
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 还可以

Cozzie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I'm glad it was available on this day. I could here the contractors leaving for breakfast. The room was up some stairs that i didn't feel safe because I'm elderly and handicap but at least it was the first room at the top of the stairs. No bedbugs. It was clean towels were thin but usable. Momma always say you get what you paid for. For the price it was great.
2023 年 12 月入住 1 晚
Sophia CSR 于 2024年01月18日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 超赞

ALICIA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Sophia CSR 于 2024年01月18日 的回复
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 还可以

David E.

满意：清洁度、员工和服务、住宿条件和设施
Everyone was more than kind as well as helpful.
2023 年 12 月入住 2 晚
Sophia CSR 于 2024年01月2日 的回复
Dear Guest,Thank you for your kind comments your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 糟糕

Travis

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
THE BREAKFAST THAT SHOWS ON THE PICTURES ARE DECENT BUT YOU GET ORANGE JUICE AND A GRANOLA BAR AND COFFEE AND THATS IT. THE BEDS ARE VERY UNCOMFORTABLE. THEY DO HAVE A NICE LOUNGE TO HAVE DRINKS.
2023 年 12 月入住 2 晚
Sophia CSR 于 2024年01月2日 的回复
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 还可以

Jimmy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Sophia CSR 于 2023年12月19日 的回复
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 糟糕

Anjelica

2023 年 12 月入住 2 晚
Sophia CSR 于 2024年01月9日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 还可以

Victoria

满意：清洁度
不满意：服务设施
2023 年 12 月入住 1 晚
Sophia CSR 于 2023年12月14日 的回复
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Edna

2023 年 12 月入住 4 晚
Sophia CSR 于 2023年12月14日 的回复
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 一般

Tawana

2023 年 12 月入住 3 晚
Sophia CSR 于 2023年12月11日 的回复
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 超赞

Jose

2023 年 11 月入住 2 晚
Sophia CSR 于 2023年12月23日 的回复
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 11 月入住 1 晚
Sophia CSR 于 2023年11月28日 的回复
Dear guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 超赞

Timothy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Sophia CSR 于 2023年11月19日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 一般

Daniel

2023 年 11 月入住 4 晚
Sophia CSR 于 2023年12月6日 的回复
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 糟糕

Curtis

2023 年 11 月入住 1 晚
Sophia CSR 于 2023年11月30日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 糟糕

Caroline

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was disgusting. There was a burn hole in our bed, the light switch next to the door did not work, the mattress was thin as if it was a cot and no comforter, just a fan fleece blanket under a sheet, it wreaked of fried chicken and Chinese food. You know it’s going to be terrible when a sign is placed at the front desk recommending others to check the rooms prior to purchasing — I did not see this sign but was told about it from someone else after already paying. We did not stay here after looking at the room and they refused us a refund so I disputed it with my bank because the manager is greedy.
2023 年 11 月入住 3 晚
Sophia CSR 于 2023年11月8日 的回复
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 糟糕

wiley

2023 年 10 月入住 2 晚
Sophia CSR 于 2023年11月26日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.