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关于莱昂纳多酒店利兹的点评

4 out of 5
莱昂纳多酒店利兹
Brewery Place, Leeds, England

点评

7.8

还可以

10 分 - 超赞。378 条好评，共有 1002 条点评" "
8 分 - 还可以。310 条好评，共有 1002 条点评" "
6 分 - 一般。169 条好评，共有 1002 条点评" "
4 分 - 很差。81 条好评，共有 1002 条点评" "
2 分 - 糟糕。64 条好评，共有 1002 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Suk Han

2023 年 4 月入住 1 晚
Leonardo Hotel Leeds Team 于 2023年04月23日 的回复
Suk Han,Thanks for the full marks.See you next time.

2/10 糟糕

TSUNG-HUA

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
隔音很差 設備很舊
2019 年 10 月入住 3 晚
Sabine Kurina 于 2020年01月13日 的回复
Dear Tsung-Hua, Thank you for providing us with your feedback regarding your recent stay with us here at Jurys Inn Leeds. Firstly, may I offer my sincerest apologies for the issues you experienced during your stay at our hotel. This is not the normal standard which we strive to deliver at Jurys Inn Leeds and it is disappointing that we failed to meet your expectations on this occasion. I can assure you that we take our guest’s comments very seriously as we strive to continuously improve the service of the hotel. I can assure you that the issues that you have highlighted with be brought to the attention of the team and management so that they can be addressed. Whilst I realise that the hotel did not meet your expectations on this occasion, I hope that you will accept this apology in good faith and in the sincerity with which it is intended. I hope that the problems you have had during your stay will not deter you from using Jurys Inns again and I look forward to welcoming you back to the hotel in the future. Kind Regards Sabine Kurina Food and Beverage Manager

6/10 一般

真实旅客

2019 年 5 月入住 2 晚
Dan S 于 2019年05月30日 的回复
Thanks for your review

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施
Perfect stay
2024 年 3 月入住 1 晚

10/10 超赞

Sean

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
May was really nice on checking us in! Great experience
2024 年 5 月入住 1 晚

8/10 还可以

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice easy walk to center
2024 年 5 月入住 1 晚

10/10 超赞

Reeve

满意：清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 4 月入住 2 晚

10/10 超赞

Ashwin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Short walk from the train station and a very clean and welcoming hotel
2024 年 4 月入住 2 晚

10/10 超赞

Davide

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Brief stay but good
2024 年 4 月入住 1 晚

10/10 超赞

Sandra

2024 年 4 月入住 1 晚

8/10 还可以

Mary

满意：员工和服务
2024 年 4 月入住 1 晚

8/10 还可以

william

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel had stayed previously when it was Jurys Inn. Staff were excellent front desk staff arranged taxi for departure efficiently and helpfully. Nice hotel
2024 年 4 月入住 1 晚

6/10 一般

Thomas

不满意：住宿条件和设施，服务设施
Power went off in the room in the middle of the night. Clearly something that’s a common issue as the lady on reception knew straight away what to go and try and get it back on (this caused my phone and laptop not to charge through the night though which was an inconvenience ) socket next to bed have a little warning sign on saying phones only and the staff suggested/hinted that I could have plugged something else in there which wasn’t true. I’m an electrician and don’t really understand why the rooms would be wired in a way that a single fault kills the power to the room lights, bathroom lights, as well as all sockets. Bathroom was also fairly grubby and had sharp metal bits above the bath where it looked like handrails had been removed/ripped off the wall. Breakfast was nice. In a good location next to the river and only a short walk into the centre of Leeds.
2024 年 4 月入住 2 晚

6/10 一般

Gary

商务旅客
不满意：住宿条件和设施
Outdated bathroom with mould around the bath ..
2024 年 4 月入住 1 晚

10/10 超赞

Gayle

2024 年 4 月入住 1 晚

2/10 糟糕

Adam

团体旅客
满意：员工和服务，清洁度
People Fighting in the lobby late at night was not great. Made me feel unsafe
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月12日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 糟糕

sean

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Extremely dirty room, issues locking door, leaky shower, a real letdown!
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月12日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Rory

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service
2024 年 3 月入住 2 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Julie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I think this hotel was a very wonderful place to stay. The room and beds are lovely and the staff were very kind. We also had a nice view and a decent TV. My only complaint would be the shower was not quite strong enough but still good.
2024 年 3 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Neil

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is easily within walking distance for evening nightlife shopping. The immediate area is clean and tidy with a convenient Sainsbury's just round the corner. The staff are friendly and the room was clean and a good size (the bed was amazing). I'd pint for one of the executive suites though as I seem to remember the standard rooms are a bit small and basic. Overall I'd happily stay here again. Very happy with our booking.
2024 年 3 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Mona

满意：员工和服务，清洁度
Staff members were nice but the room had no fridge
2024 年 3 月入住 2 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Marian

满意：员工和服务
2024 年 3 月入住 3 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Fatima

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

monique

不满意：住宿条件和设施
The hotel is very basic and the price point for it is wrong. Too expensive for what they offer, or what the don’t offer. I would describe the hotel as functional with out a functional price point
2024 年 3 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 很差

Lee

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Honestly, it was not great! So our door keys had to be well I lost count how many times, the air con did not heat up so had to ask for a heater the bathroom had grout all over walls and something on shower curtain that looked like blood from god knows where from! Also the bath panel had a bit come away and if your like me that sits on the edge of the bath and take your socks off well this hurt my foot as it was sharp! We could not connect to the free WiFi was told maintenance would come the next day and a manger to see us yet never happened staff seemed friendly and very nice but for a four star this in my opinion is far from carpet seems in hall ways torn and have gaps and I was in a superior executive king room that was not superior in my beliefs no offer of a room move and also a gap that was so big under the door that I could not sleep properly as it felt unsafe yes we stayed as we travelled rather far and my husband really enjoys Leeds the gap under the door so big I have pictures that the remote can easily fit under it also was told that would be sorted during our visit out the first night and was not! Shall be requesting a refund of somewhat that does live up to the star rating and expectations you portray to the guest as this was not a great experience and I know you was fully booked but nothing offered to us for an apology for the issues with the room at all yet we spoke to several staff who said they would put it on handover for the managers.
2024 年 3 月入住 2 晚

6/10 一般

Phillipa

不满意：住宿条件和设施
Rooms tired and in need of refurbishment.
2024 年 3 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Natisha

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
Impossible to park nearby the hotel, we drove around in circles for a long time. Lobby area is pleasant and open. Keycard entry to the lifts not in use. Corridoors to rooms dreary, rooms OK but wouldn't run to stay here again.
2024 年 2 月入住 4 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Chloe

2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Vicki

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed for Noah Kahan
Absolutely loved our stay and will be back again! The hotel was full of people going to the same gig as us and I’ve never felt safer in a city than in the area where the hotel is.
2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Philip，Sheffield

满意：清洁度、员工和服务、住宿条件和设施
Did exactly what we needed for a place to sleep for a few hours. Would definitely stay again..
2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Hege

商务旅客
满意：清洁度
不满意：客房舒适度
2024 年 2 月入住 2 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

William

团体旅客
满意：客房舒适度，住宿条件和设施
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Originally booked a standard room but the loo light didnt work so was upgraded to an executive room. Thank you!! Breakfast was delicious I particularly enjoyed the fresh fruit salad and the buffet mushrooms. Hubby enjoyed it all!! Was walkable distance to city centre and to the national museum of armouries
2024 年 2 月入住 2 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Nicola

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Subsidised car park close by
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Tommy

2024 年 2 月入住 4 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Hannah

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5 stars. 10/10 would stay again
Hotel was absolutely spotless from the second we walked in the door. All members of staff were friendly and helpful. Room was spotless, beds comfy and warm.
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Never again!
Awful. Had to change room 3 times, the first had a leak and a dirty old paint bucket to catch the water. The second the air conditioning was set to a low temperature and broken so the room was very cold. The third, the shower was broken. In all rooms the carpets were cleary not cleaned and contained hair grips and miscellaneous items along with visible scraps of paper etc.
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Peter

满意：清洁度、员工和服务、客房舒适度
Basic hotel Room I had was basically on the landing near the lift
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Simon

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel
2024 年 1 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Helen

2024 年 2 月入住 1 晚
Front Office 于 2024年04月4日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 一般

Louise

与家人及幼儿出行
满意：清洁度
不满意：住宿条件和设施
From the photograph when booking I was disappointed at the tired state of the room. However it was clean. There was a bucket outside the room for a leak also. Obviously some work needs to be done on improving the hotel.
2024 年 2 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 糟糕

jessica

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room keys never work,
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 还可以

Karen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the position of the hotel, car parking a little further walk than anticipated, thought that the walls were very thin and could hear next door snoring, toilets flushing etc. Cpuld hear also people coming in at 4am noisy down the corridors
2024 年 1 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

Martin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 糟糕

Craig

2024 年 1 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Office 于 2024年02月15日 的回复
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!