Dear GuestThank you for taking the time to review your stay. We hope to welcome you back soon
10/10 超赞
Yiu Hong
2022年11月1日
Yiu Hong
2022 年 10 月入住 1 晚
Reservations Team 于 2022年11月7日 的回复
Dear Yiu HongThank you for taking the time to leave a review following your stay and leaving a top score. We value your feedback and are pleased to see you had an enjoyable stay. We hope to welcome you back again soon
10/10 超赞
PO CHU POLLY
2022年08月27日
PO CHU POLLY
2022 年 8 月入住 3 晚
Novotel Leicester 于 2022年08月30日 的回复
Many thanks for your excellent rating and Thank you for choosing Novotel Leicester !!!
10/10 超赞
Jess
与配偶出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean , comfy beds . Highly recommend
Jess
2024 年 5 月入住 1 晚
Novotel Leicester 于 2024年05月20日 的回复
Dear Jess, many thanks for your review and we are very pleased to hear that you had a lovely stay. we look forward to welcome you again.
10/10 超赞
Laura,San Jose
与家人出行
2024年05月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was my second stay at Novotel. I will stay here again when in Leicester.
Great hotel, clean, comfortable, and excellent fitness facilities.
Laura
2024 年 5 月入住 1 晚
Novotel Leicester 于 2024年05月9日 的回复
Dear Laura, many thanks for taking time to post your review. We are pleased to hear that you enjoyed your stay at Novotel Leicester and we look forward to welcome you again soon!
10/10 超赞
Renata
2024年05月6日
满意:清洁度、员工和服务、住宿条件和设施
Renata
2024 年 5 月入住 1 晚
Novotel Leicester 于 2024年05月9日 的回复
Dear Renata, thank you for your kind rating!
10/10 超赞
Andrew
2024年04月20日
满意:清洁度、员工和服务、住宿条件和设施
Convenient location, clean hotel with good service - great value
Andrew
2024 年 4 月入住 1 晚
Novotel Leicester 于 2024年04月22日 的回复
Dear Andrew, thank you for taking time to post your review. We are pleased to hear about your experience about Novotel Leicester and we look forward to welcome you again soon! Kind regards
10/10 超赞
Rahul
与家人出行
2024年04月16日
满意:清洁度、员工和服务、住宿条件和设施
New and clean
Rahul
2024 年 4 月入住 2 晚
Novotel Leicester 于 2024年04月18日 的回复
Dear Rahul, many thanks for taking time to review your stay at the Novotel Leicester. We are pleased to hear that you found our hotel nice and clean and we have passed your feedback to our housekeeping team. Kind regards
10/10 超赞
samir
2024年04月16日
满意:住宿条件和设施,清洁度
samir
2024 年 4 月入住 2 晚
Novotel Leicester 于 2024年04月18日 的回复
Thank you for your kind rating!
8/10 还可以
Martin
与家人出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, friendly staff, room on the 5th floor was excellent. Only issue was that it wasn’t made clear on check in that breakfast wasn’t included. Pre book cost £13, paid the next morning £18.95 per head.
Martin
2024 年 4 月入住 1 晚
Novotel Leicester 于 2024年04月11日 的回复
Dear Martin, thank you for taking time to post your review. As booking was made by yourself we would assume that you know the type of rate you booked. On the contrary, we have incentive in place for our reception team to upsell breakfast for the rooms who doesn't have breakfast included in their rate. Looks like you were given option to book breakfast at 13. Once again thank you for your review and we look forward to welcome you again soon!
10/10 超赞
Mandir
2024年04月8日
满意:清洁度、员工和服务、住宿条件和设施
Very nice and convenient stay
Mandir
2024 年 4 月入住 2 晚
Novotel Leicester 于 2024年04月9日 的回复
Dear Mandir, many thanks for posting your review. We look forward to welcome you again soon!
10/10 超赞
Danica
与配偶出行
2024年04月7日
满意:清洁度、员工和服务、住宿条件和设施
Great price for how centre it is to everything, everything is a walkable distance. Decor inside was lovely and nice and quiet/peaceful. Car park was a little tricky to find
Danica
2024 年 4 月入住 1 晚
M Singh 于 2024年04月9日 的回复
Dear Danica, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.
10/10 超赞
Deborah
与配偶出行
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spent one night here for a show at The Curve. The hotel is modern and clean and the staff were very pleasant. Ate both breakfast and an evening meal, and whilst it was just regular food (not high end dining) it was very reasonable and plentiful. The car park is close by but somehow we did struggle to find it and ended up ringing for instructions!
All in all a good stay and would return if back in Leicester for any purpose.
Deborah
2024 年 3 月入住 1 晚
Novotel Leicester 于 2024年04月2日 的回复
Dear Deborah, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.
10/10 超赞
Novella
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice and comfortable room. Bathroom was clean. Room was spacious. Breakfast was very good. Easy check in
Novella
2024 年 3 月入住 1 晚
Novotel Leicester 于 2024年03月25日 的回复
Dear Novella, we very much appreciate your comments regarding your recent stay at Novotel Leicester. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.
10/10 超赞
Yvette
与家人及幼儿出行
2024年03月24日
满意:清洁度、员工和服务、住宿条件和设施
We should not have to pay additional for parking
Yvette
2024 年 3 月入住 1 晚
Novotel Leicester 于 2024年03月25日 的回复
Dear Yvette, thank you your feedback although the sentiment that parking should be freely available or included in the cost of other services is understandable, as it can be frustrating to have to pay extra for what seems like a basic necessity. However, there are various factors to consider in the debate about parking fees:Cost of Maintenance: Parking lots require maintenance, including cleaning, repairs, lighting, CCTV, security, and sometimes even staffing. These costs have to be covered somehow, whether through parking fees or other revenue sources.Space Management: Providing free parking can lead to inefficient use of space, encouraging people to occupy spots for extended periods without turnover. This can be detrimental to businesses, as it reduces the availability of parking for customers.Revenue Generation: Parking fees generate revenue for local councils, which can be reinvested into improving transportation infrastructure, public services, or amenities for the community.Equity Considerations: Free parking can disproportionately benefit those who own cars, potentially disadvantaging individuals who rely on other modes of transportation or cannot afford to own a vehicle. Charging for parking can help promote equity by ensuring that the costs are borne by those who use the service.While it may be inconvenient to have to pay for parking, especially in situations where it seems unnecessary, it's important to recognize the broader implications and considerations involved in parking management. Finding a balance between providing convenient access and managing demand effectively is essential for creating vibrant and sustainable urban environments.Kind regards
10/10 超赞
Matthew
与配偶出行
2024年03月22日
满意:清洁度、员工和服务、住宿条件和设施
The daily clean of the room could me more attentive but generally a great stay. The selection at breakfast was very good!!
Matthew
2024 年 3 月入住 2 晚
Novotel Leicester 于 2024年03月24日 的回复
Dear Matthew, thank you for your feedback! We're glad to hear that you enjoyed your stay overall and appreciated the breakfast selection. We apologise for any oversight in the daily room clean and will ensure that our staff pays closer attention to detail moving forward. Your feedback helps us improve, and we're committed to providing excellent service during your next visit. We look forward to welcoming you back soon!
6/10 一般
Felicity
2024年03月12日
Felicity
2024 年 3 月入住 1 晚
Novotel Leicester 于 2024年04月2日 的回复
Dear Felicity, many thanks for taking time to post your review. We look forward to welcome you back again soon!
10/10 超赞
Claire Louise,London
商务旅客
2024年03月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding on all counts. Thank you!
Claire Louise
2024 年 3 月入住 1 晚
Novotel Leicester 于 2024年03月13日 的回复
Dear Claire, many thanks for posting your kind review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you back again soon!
10/10 超赞
Geoffrey
2024年03月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location is very convenient for the town centre, plentiful parking is a minutes walk away.
Geoffrey
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年03月3日 的回复
Dear Geoffrey, thank for your reviewing your stay at Novotel Leicester. We are pleased to hear about your positive experience. Kind regards
8/10 还可以
Philip
与配偶出行, 商务旅客
2024年02月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice modern hotel.
Philip
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年03月3日 的回复
Dear Philip, many thanks for taking time to post your review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you back again soon! Kind regards
10/10 超赞
Irfan
2024年02月24日
满意:清洁度、员工和服务、住宿条件和设施
Exceptional friendly staff. Jess the supervisor was great.
Irfan
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年02月26日 的回复
Dear Irfan, many thanks for your kind review. We are very pleased to hear that you enjoyed your stay at Novotel Leicester. Kind regards
8/10 还可以
Nilesh
与配偶出行
2024年02月20日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Very nice hotel.
Nilesh
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年02月21日 的回复
Dear Nilesh, thank you for taking time to review your stay at Novotel Leicester. We hope to welcome you back again soon!
8/10 还可以
Wayne
与家人出行
2024年02月18日
满意:清洁度、服务设施、住宿条件和设施
The property was very clean, the staff were very friendly and accommodating. I however did not like the parking lot’s distance from the hotel. And the £10 charge for parking
Wayne
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年02月21日 的回复
Dear Wayne, thank you for taking time to review your stay at Novotel Leicester. We are pleased to hear that you enjoyed your stay overall however we do have our car parking charges explained on our Expedia webpage. We hope to welcome you back again soon!
10/10 超赞
stijn
商务旅客
2024年02月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
stijn
2024 年 2 月入住 1 晚
Novotel Leicester 于 2024年02月13日 的回复
Thank you for your kind rating!
10/10 超赞
Martin
2024年02月6日
Martin
2024 年 2 月入住 2 晚
Novotel Leicester 于 2024年02月13日 的回复
Thank you for your kind rating!
8/10 还可以
Erlend
商务旅客
2024年01月31日
满意:员工和服务、住宿条件和设施、客房舒适度
Erlend
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年02月21日 的回复
Thank you for your kind rating!
10/10 超赞
William
与家人出行
2024年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
William
2024 年 1 月入住 2 晚
Novotel Leicester 于 2024年02月13日 的回复
Thank you for your kind rating!
10/10 超赞
Gillian
2024年01月28日
Gillian
2024 年 1 月入住 2 晚
Novotel Leicester 于 2024年02月13日 的回复
Thank you for your kind rating!
10/10 超赞
Kelly
2024年01月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Definitely recommend
Very good location and very nice modern hotel. Nice lobby for drinks
Kelly
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年02月13日 的回复
Dear Kelly, many thanks for your lovely comments. We hope to welcome you back again soon! Kind regards
10/10 超赞
Jenna
2024年01月22日
Jenna
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Many thanks for your kind rating Jenna!!
10/10 超赞
Hemendra
与配偶出行
2024年01月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was very comfortable. Perfect location near city centre without the hustle and bustle of it.
Hemendra
2024 年 1 月入住 2 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear Hemendra, thank you for your kind review and we are pleased to hear that your stay was enjoyable. We hope to welcome you again soon!
8/10 还可以
TARIQ
2024年01月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
City Centre Location
Everything you would expect from a good decent hotel.
Parking is not onsite, but a couple of minuites walk, can be tricky to find.
Over all a good stay and would recommend
TARIQ
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear Tariq, thank you for taking time to review your stay at Novotel Leicester. We look forward to welcome you again soon! Kind regards.
10/10 超赞
Donna
2024年01月22日
Donna
2024 年 1 月入住 2 晚
Novotel Leicester 于 2024年01月25日 的回复
Many thanks for your kind rating Donna!!
4/10 很差
Aisling
2024年01月22日
Aisling
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear Aisling, sorry to see your low rating. We would have loved your feedback on what went wrong so we can avoid future occurrences. Kind regards
10/10 超赞
Peter
2024年01月17日
Peter
2024 年 1 月入住 2 晚
Novotel Leicester 于 2024年01月25日 的回复
Many thanks for your kind rating
10/10 超赞
Roxanna
2024年01月12日
Roxanna
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Many thanks of your kind rating!
10/10 超赞
David
团体旅客
2024年01月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great weekend away
Close to the nightlife. Tidy, comfortable and professional
David
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear David, many thanks for taking time to post your review. We hope you had a lovely stay and we look forward to welcome you again! Kind regards
10/10 超赞
Ahmad
商务旅客
2024年01月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
I am definitely staying in this hotel and would highly recommend everyone.
Ahmad
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear Ahmad, thank you for taking time to post your review. We are pleased to hear that you enjoyed your stay with us and we look forward to welcome you again for another great stay! Kind regards
8/10 还可以
Reshma
与家人出行
2024年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is nice. You walk in and a small reception area and seating area in front of the lifts. There is a bar/dining area as you walk down which I only used for the breakfast buffet. I booked a room for 3 incl a child they had this set up when we entered, the sofa was set up as a bed. Kettle was stocked and the fridge was empty so I used it to put drinks in etc. overall the hotel was fine. Iv been to other novotels there better in terms of location and extra features that were available. The breakfast buffet was nice.
For anyone after halal food options, there was none but there was enough veg options which was fine.
The parking was hard to locate especially as we are not local and travelled from london. Overall enjoyed our stay.
Reshma
2024 年 1 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Dear Reshma, thank you for posting your review regarding your recent stay at Novotel Leicester. we are pleased to hear that you enjoyed your stay overall and we look forward to welcome you again soon! Kind regards
10/10 超赞
真实旅客
2024年01月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 12 月入住 2 晚
Novotel Leicester 于 2024年01月6日 的回复
Many thanks for your kind rating!
8/10 还可以
Edna
2024年01月2日
Edna
2023 年 12 月入住 1 晚
Novotel Leicester 于 2024年01月25日 的回复
Thank you for your rating!
10/10 超赞
Henna
与家人出行
2024年01月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Henna
2023 年 12 月入住 1 晚
Novotel Leicester 于 2024年01月6日 的回复
Many thanks for your kind rating!!
8/10 还可以
Adam
2023年12月30日
满意:住宿条件和设施,清洁度
Adam
2023 年 12 月入住 2 晚
Novotel Leicester 于 2024年01月1日 的回复
Thank you for your kind rating!
10/10 超赞
Larissa
2023年12月28日
满意:服务设施
New and very nice hotel. Great experience
Larissa
2023 年 12 月入住 1 晚
Novotel Leicester 于 2023年12月28日 的回复
Dear Larissa, thank you for your great review of Novotel Leicester. We look forward to welcome you again soon!
8/10 还可以
Natalie
与配偶出行
2023年12月27日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Very stylish suite and cleaned beautifully. The staff were not very welcoming though on arrival which was a shame and on leaving we didn’t even get asked if everything was ok with our stay. Just a shame as it was a gift for my fiancés birthday (Boxing Day 2023.) But he loved the junior suite that we stayed in.
Natalie
2023 年 12 月入住 1 晚
Novotel Leicester 于 2023年12月28日 的回复
Dear Natalie, thank you for posting your review. We are sorry to hear that your check-in/out experience was not the best but please be assured that we have taken necessary steps to avoid future occurrence. We hope to welcome you again soon!