We recently stayed at this property with our family, including children, and while we enjoyed our time, there were a few issues that affected our experience. Upon arrival, we struggled to figure out how to disable and re-enable the alarm system, which was not clearly explained. However, once we figured it out, we settled in and began to enjoy our stay.
The house itself is nice, but we did encounter a cleanliness issue. When we went into the kitchen, we found mouse droppings in the cabinets, which was concerning. We spent some time cleaning it up ourselves before using the kitchen. This was unexpected, especially since we've stayed at many VRBO properties over the years and typically haven’t had such problems.
We always make sure to clean up before we leave, and this time was no different. However, after returning home, we received a message from the owner stating that we would be charged an extra $100 for damages. He claimed there was writing on the wall and blood on one of the towels. We were surprised as we hadn’t noticed these issues during our stay. We had also purchased insurance for our trip, but the owner informed us that it wouldn’t cover the alleged damages, and we would have to pay out of pocket.
The communication was frustrating, with the owner repeatedly stating that the costs to him were higher, and he was giving us a “bargain” by only charging $100. According to him, it would cost $250 to paint the wall and an extra $150 to clean the house after we left. Whil
