Overall this is a decent place but not a great one. The location is perfect and it served the basic purpose of an accommodation but I don’t think I will ever stay at a place with no front desk again. We never received the check-in instructions so I had to call them to follow up. We arrived around midnight and the check-in system wasn’t functioning. The person on the line asked us to wait 10-15 minutes, we ended up waiting on the stairs for 50 minutes in the cold. They finally gave us the codes but said we had to walk to the other building in the pouring rain! And we got a room on the third floor while the elevator wasn’t being repaired, which is fine but all of this had to be communicated beforehand. It was an extremely disappointing and uncomfortable experience as they were very unprofessional in terms of problem-solving.
The location of the place is wonderful, the room overall is clean on the surface but inside the closets were very dusty. We didn’t use the kitchen but the washing machine was great.
During one of the nights of our stay, we also had a very noisy neighbor who had their music on blast until 6 am, made a lot of loud noises, kept dropping things on the floor, and didn’t let us get any sleep, and there was no one to call and complain to. Therefore, even though the overall experience was good but the lack of communication and access to assistance was what made it less enjoyable.