大堂

关于阿努奇亚达第一皇宫酒店的点评

5 out of 5
阿努奇亚达第一皇宫酒店
Rua das Portas de Santo Antão, 112-134, Lisbon

点评

9.4

绝佳

10 分 - 超赞。236 条好评,共有 317 条点评" "
8 分 - 还可以。55 条好评,共有 317 条点评" "
6 分 - 一般。14 条好评,共有 317 条点评" "
4 分 - 很差。5 条好评,共有 317 条点评" "
2 分 - 糟糕。7 条好评,共有 317 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

2/10 糟糕

真实旅客

团体旅客
满意:客房舒适度,清洁度
不满意:住宿条件和设施,员工和服务
千萬不要入住,house keeping 偷電話 he hotel steal phone !
我手提電話一直放在房間充電,Checkout後發現,我已經並馬上回去酒店尋找,雖然房間並沒有其他住客入住。但電話已經不見了,他們以為我已經去機場不會回來了,雖然自己不小心留在房間,但問題究竟誰會入房間呢,他們又不給我查看CCTV,他們沒有落力幫忙尋找,也沒有回應,工作人員態度很差,極度不負責任,只是一直說他們沒有看見,他們的工作人員也不會偷東西。千萬不要入住,還花了我很多我打長途電話的花費。我不斷打電話又要去差館,簡直精神虐待了兩天酒店經理二天後才回覆什麼也沒有找到。 My mobile phone kept charging in the room. After Checkout, I found that I had gone back to the hotel immediately, although there were no other guests in the room. But the phone was gone. They thought that I would not be back at the airport. Although I accidentally the phone left and stayed in the room, the question was who would enter the room. They did not show me the CCTV. They did not help to find it. No response, the staff attitude is very bad, extremely irresponsible, just keep saying they don't see, their staff will not steal things. Don't choose this hotel ,it also cost me a lot of money for my long distance call. I kept calling and going to the pavilion, I was mentally abused for two days and the hotel manager didn't find anything after two days.
2020 年 3 月入住 1 晚

6/10 一般

ching-lian

满意:清洁度、住宿条件和设施、客房舒适度
2019 年 5 月入住 5 晚
Leandro Muñoz - General Manager 于 2019年06月12日 的回复
Good morning from Lisbon! First of all thank you very much your kind review, and we hope you had a safe trip back home. Thank you for choosing our property during your stay in this wonderful city. All the team thanks you very much for your very positive review. We are a team very customer service oriented, so we are glad to hear we fulfilled your expectations with regards your experience at The One by H10 Hotels. If there is something else you consider we need to improve in order to provide a service of excellence, please do send your comments to info.hpa@hotelstheone.com Thanks again for your kind words and look forward your next stay with us! Kind regards, Leandro Muñoz - General Manager

10/10 超赞

Régine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Julia,Hollywood

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 3 晚

10/10 超赞

Steven,Ottawa

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really centrally located and nicely appointed hotel. Staff were great and we even got a welcome drink as we checked in. They kept our baggage until we were able to check in. Room was excellent and the bar had a great selection of food. Only complaint was that we had to ask 3 times for extra coffee pods - one coffee in the morning wasn’t enough for us! They did eventually get us the extra caffeine we needed though.
2024 年 2 月入住 4 晚

10/10 超赞

Ian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What a splendid old building. Heaps of character, charm and elegance. Right in the middle of the 'tourist' area yet quiet and calm.
2024 年 3 月入住 3 晚

8/10 还可以

Joseph

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 2 月入住 1 晚

10/10 超赞

GUILHERME

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice location. Great rooms. Very good service and great breakfast. But they need to improve the towels. Very thin and not 5 star.
2024 年 2 月入住 2 晚

10/10 超赞

Atousa,irvine

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just an absolute delight. Pedro and other staff at the front desk and valet and other services were just out of this world professional, kind and helpful!
2024 年 2 月入住 1 晚

10/10 超赞

Abraham

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
TODO MUY BIEN CUARTOS LIMPIO PERSONAL MUY ATENTO GRACIAS POR LAS ATENCIONES
2024 年 1 月入住 2 晚

10/10 超赞

Madsen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Always wonderful
One of the few hotels in the world that I always come back to. Every single time it's a magical experience with lovely amenities and extremely friendly service. A true 5* experience.
2023 年 12 月入住 1 晚

10/10 超赞

Irene

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
2023 年 11 月入住 3 晚

10/10 超赞

nikolai,surfside

2023 年 11 月入住 7 晚

8/10 还可以

BIANCA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚

8/10 还可以

robert

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Good location Pleasant staff Great breakfast
2023 年 9 月入住 2 晚

10/10 超赞

Dan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel magnifique et tres bien situé pour visiter Lisbonne. Les restaurants de l’hotel sont incroyables et le petit déjeuner esr exceptionnel a la carte et servi a table avec un choix de roi ! La chambre est confortable, fonctionnelle rt la literie top. J’y retournerais avec grand plaisir. Merci à Francisco et à Tito au restaurant de l’hôtel qui kous a permis de fêter notre anniversaire de mariage avec une attention réelle et de bons conseils sur les plats.
2023 年 9 月入住 3 晚
Assistant Manager 于 2023年09月14日 的回复
Good morning from sunny Lisbon!First of all thank you very much your appreciated review.We do celebrate to hear you enjoyed your stay at The One Palácio da Anunciada 5* in Lisbon and all our efforts to provide an excellent customer service helped for your holidays to be unforgettable.We are glad to hear that we exceeded your expectations deposited at H10 Hotels in Lisbon. Your comments are very valuable for us and we do appreciate your feedback as Customer Service is our aim. We’ll share your feedback with all the Team at the hotel.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 超赞

Benjamin,Chicago

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was really cool as it was a former monestary. Great staff and vibe
2023 年 8 月入住 3 晚

10/10 超赞

Emmanuelle

2023 年 8 月入住 5 晚

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Situated on a side street in the main shopping area, a walk to the water front. Beautiful pool top and dining patio. Large rooms, very helpful and friendly staff. Definitely recommend!
2023 年 8 月入住 3 晚

6/10 一般

Max

满意:清洁度
Safe and convenient location
2023 年 8 月入住 2 晚

10/10 超赞

Alfredo

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel with amazing location.
2023 年 8 月入住 4 晚

10/10 超赞

Megumi

满意:清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 3 晚

10/10 超赞

Michael

2023 年 6 月入住 3 晚

10/10 超赞

Aadhar

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 5 月入住 1 晚

10/10 超赞

Anders Staffan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Excellente situation au centre. Un havre de paix à 5minutes des activités
2023 年 5 月入住 3 晚

10/10 超赞

Heidi,Toledo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and centrally located.
2023 年 4 月入住 2 晚

10/10 超赞

EVALDO

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótimo Hotel
Ótimo hotel, instalações e manutenção do palácio impecáveis, serviço do staff, recepção,consierge, café da manhã perfeito rápido ,educados, silenciosos. Quarto amplo, ventilado com varanda mesa e cadeiras , bom banheiro com chuveiro e vaso separados, água FREE, roupa de cama e toalhas de boa qualidade. Café da manhã servido a lá carte , nas dependências internas e no belíssimo Jardim, que funciona como bar durante o dia , não fomos ao restaurante.
2023 年 4 月入住 3 晚
Assistant Manager 于 2023年04月24日 的回复
Bom dia!Muito obrigada pelo seu amável comentário e esperamos que tenha tido um excelente regresso a casa.Ficamos muito contentes ao saber que a sua estadia no The One Palácio da Anunciada 5* foi do seu agraado e que todos os nossos esforços para prestar um serviço de excelência contribuíram para que as suas férias fossem memoráveis.O nosso objetivo diário é superar as expectativas dos clientes pelo que os seus comentários são muito valiosos para nós e a agradecemos o seu feedback.Agradecemos uma vez mais as suas palavras e esperamos recebê-lo numa próxima oportunidade!

10/10 超赞

Josefina

2023 年 4 月入住 3 晚
Assistant Manager 于 2023年04月24日 的回复
Good morning!Thank you very much for your review.Thank you for choosing our property during your stay in this wonderful city. All the team thanks you very much for your very positive review. We are a team very customer service oriented, so we are glad to hear we fulfilled your expectations with regards your experience at H10 Hotels.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 超赞

Ana Paula

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
hotel muito bem centralizado, restaurante e bar muito bons. O unico problema que tivemos foi com o concierge que pedimos para agendar um jantar, e quando chegamos no local, nao havia a reserva feita e ao ligarem para o hotel, sugeriram acharmos outro local. tambem não conseguimos um late check out. mas guardaram nossas malas e deu tudo certo no final
2023 年 3 月入住 2 晚
Assistant Manager 于 2023年03月30日 的回复
Boa tarde,Ficamos muito contentes ao saber que superámos as suas expectativas de forma geral. Os seus comentários são de extrema importância para nós, agradecendo o seu feedback, pois o atendimento ao cliente é o nosso primordial objetivo. Iremos partilhar o seu feedback com toda a equipa do hotel.Agradecemos uma vez mais as suas palavras e esperamos recebê-la num dos nossos H1O Hóteis.Atenciosamente,

8/10 还可以

anthony

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
great stay
nice hotel near restaurants and shopping. bar, pool looked nice but was too cold in march.
2023 年 3 月入住 3 晚
Assistant Manager 于 2023年03月30日 的回复
Good morning from Lisbon!First of all thank you very much your kind review.We do celebrate to hear you enjoyed your stay at The One Palácio da Anunciada 5* in Lisbon and all our efforts to provide an excellent customer service helped for your holidays to be unforgettable.We are glad to hear that we exceeded your expectations deposited at H10 Hotels in Lisbon. Your comments are very valuable for us and we do appreciate your feedback as Customer Service is our aim. We’ll share your feedback with all the Team at the hotel.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 超赞

Karni

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful. Newly updated, while keeping its original charm and character. The room was spacious, modern and clean. Comfortable beds and sitting area, bathroom large and modern. Service was excellent, the restaurant serving all meals and drinks was large, beautifully designed and offered great food and drink options. The only minor comment I'd have is the water pressure in the shower was weak and temperature not well controlled.
2023 年 3 月入住 3 晚
Assistant Manager 于 2023年03月13日 的回复
Good morning from Lisbon!First of all thank you very much your kind review.We do celebrate to hear you enjoyed your stay at The One Palácio da Anunciada 5* in Lisbon and all our efforts to provide an excellent customer service helped for your holidays to be unforgettable.We are glad to hear that we exceeded your expectations deposited at H10 Hotels in Lisbon. Your comments are very valuable for us and we do appreciate your feedback as Customer Service is our aim. We’ll share your feedback with all the Team at the hotel.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

10/10 超赞

Murray,Halifax

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Stunning hotel that is the perfect example of the potential that old, ignored and under-utilized properties.
2023 年 2 月入住 3 晚
Assistant Manager 于 2023年02月23日 的回复
Good afternoon!Thank you very much for your kind review and we hope you had a safe trip back home.It is very grateful to hear that you enjoyed your stay at The One Palácio da Anunciada 5*.It is our aim to go beyond expectations so all comments are of a major importance to us.Thank you once again for your words and we hope to welcome you back in Lisbon soon!Kind regards,

10/10 超赞

Rexhina

与配偶出行
满意:员工和服务,清洁度
Loved this hotel! Great location, staff and accommodation. Would Totally recommend it.
2023 年 2 月入住 3 晚
Assistant Manager 于 2023年02月15日 的回复
Good morning!Thank you very much for your appreciated comments.Thank you very much for choosing The One Palácio da Anunciada.The entire team is delighted to know that your experience with us was beyond expectations.Your feedback is of a major importance to us and we will share it with the team.We are looking forward to welcome you here again!Kind regards,

10/10 超赞

Nir

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚
Assistant Manager 于 2023年02月15日 的回复
Good afternoon!Thank you very much for choosing The One Palácio da Anunciada 5*, during your stay in Lisbon.The entire team is satisfied with your evaluation and if you consider it is important to write any comments, please send us to info.hpa@hotelstheone.comWe hope to welcome you again in any of our H10 Hotels!Kind regards,

10/10 超赞

Andraci

2023 年 2 月入住 1 晚
Assistant Manager 于 2023年02月15日 的回复
Good morning!Thank you very much for choosing The One Palácio da Anunciada 5*, during your stay in Lisbon.The entire team is satisfied with your evaluation and if you consider it is important to write any comments, please send us to info.hpa@hotelstheone.comWe hope to welcome you again in a brief future!Kind regards,

10/10 超赞

claudia

团体旅客
满意:员工和服务、住宿条件和设施、客房舒适度
Excelente
Otimo hotel, equipe super simpática, localização otima.
2023 年 1 月入住 9 晚
Assistant Manager 于 2023年02月23日 的回复
Bom dia desde Lisboa!Muito obrigada pelo seu comentário positivo e ficamos extremamente agradados de saber que a sua estadia no The One Palácio da Anunciada 5* superou as suas expectativas.A nossa equipa trabalha diariamente para ir ao encontro das necessidades dos nossos clientes pelo que o seu feedback é muito importante para nós.Agradecemos mais uma vez e esperamos recebê-la novamente num futuro próximo!Atenciosamente,

8/10 还可以

Wan-Thai

与家人出行
满意:清洁度、员工和服务、服务设施
They did a good job renovating an old building for the hotel. Some rooms are just in an odd shape. Generally, if you do not plan to stay in the hotel whole day, it is a good hotel.

10/10 超赞

Aram

2022 年 10 月入住 3 晚

10/10 超赞

Chadwick

满意:清洁度、员工和服务、住宿条件和设施
2022 年 10 月入住 4 晚

10/10 超赞

ana l s

2022 年 10 月入住 2 晚

10/10 超赞

Amy

满意:清洁度、员工和服务、客房舒适度
2022 年 9 月入住 2 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lisbon
Wonderful staff, comfortable room, attractive outside areas for eating and relaxing.
2022 年 8 月入住 3 晚

2/10 糟糕

Billy

不满意:住宿条件和设施,员工和服务
Nice architecture but extremely noisy, surrounded by construction sites, can’t sleep. One front desk receptionist has very bad attitude
2022 年 8 月入住 3 晚
Assistant Hotel Manager 于 2022年11月29日 的回复
Good morning!We all thank you very much for choosing The One Palácio da Anunciada 5* during your stay in this wonderful city.I regret to learn from your words that this time your experience at The One Palácio da Anunciada 5* was not up to your expectations. As a legal policy, there are specific days and times for the surrounded construction noise and unfortunately it is out of our control. However, please note that this is a temporary situation.Thanks again for your kind words and look forward your next stay at H10 Hotels now with more than 65 hotels in 23 destinations!Kind regards,

8/10 还可以

maria

2022 年 8 月入住 4 晚

10/10 超赞

MARIA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente servicio de los bell boys o botones
2022 年 7 月入住 3 晚

10/10 超赞

arnaud

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay at One Palacio Great renovation of old building Room and hotel facilities truly very nicely renovated Pleasant swimming pool on roof top Lovely garden for breakfast Staff very helpful and kind
2022 年 7 月入住 1 晚

10/10 超赞

Daniel

满意:员工和服务,清洁度
2022 年 7 月入住 2 晚

10/10 超赞

Susan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel, service great!! Great location A/C amazing!!
2022 年 7 月入住 1 晚

8/10 还可以

Guida

与配偶出行, 团体旅客
满意:住宿条件和设施,清洁度
O sítio podia ser espectacular mas que tristeza de por fraca madeira nos quartos . Não corresponde nada com o estilo do palácio . Ou então por madeira mas pelos menos de grande qualidade ...
2022 年 5 月入住 1 晚
Assistant Hotel Manager 于 2022年11月29日 的回复
Bom dia!Em primeiro lugar, muito obrigado pelo seu apreciado comentário e por elegir a nossa unidade hoteleira para a sua estadia em Lisboa.Somos uma equipa muito orientada para o atendimento ao cliente, por isso ficamos muito agradados de saber que cumprimos as suas expectativas no que diz respeito à sua experiência na H10 Hotels.Por favor, note que a H1O Hotels está continuamente a investir em melhorias dos nossos espaços para garantir que excedemos as expectativas dos hóspedes.Obrigado mais uma vez pelas suas amáveis palavras e esperamos recebê-la num futuro próximo.Com os melhores cumprimentos,