Estimada Lai, Antes de mais, gostaria de agradecer o facto de ter escolhido o Vila Galé Cascais para a sua estadia e ter dispensado o seu tempo a dar-nos o seu feedback.Com os melhores cumprimentos, Inês Cortes Rosa

Dear Jamie,Thank you for choosing Vila Galé Cascais and for taking the time to share your valuable feedback about your stay in April 2024.We are delighted to hear that you enjoyed our hotel’s prime location near the marina and shopping areas, as well as the friendly and helpful service from our staff. It’s also great to know that the room’s decor and the view met your expectations.However, we regret that certain aspects did not fully meet your expectations. Regarding the room security, please rest assured that we take the safety and security of our guests' belongings very seriously. We are continuously monitoring and maintaining our safes to ensure they are functioning correctly.For the electricity usage, we understand the key card system’s role in energy conservation but also recognize the inconvenience it may pose for charging personal devices.Additionally, we understand the absence of a coffee machine and ironing facilities in your room was an inconvenience, however, we would like to inform that we do offer these items on request and are happy to provide them to enhance our guests' comfort during their stay. Please feel free to request these items in future visits. They are free of charge, just on request.We also acknowledge your comments on the dining experience. We strive to provide a varied and enjoyable dining experience, and your feedback is invaluable as we continuously improve our food and beverage services.Thank you again for your feedback. We hope to welcome you back to Vila Galé Cascais, where we will strive to exceed your expectations and provide a truly memorable experience.Warm regards,

Dear Sema,Thank you for choosing our hotel for your 9-night stay and for taking the time to share such a glowing review on Expedia. We're thrilled to hear that you found the location perfect for exploring the surrounding attractions and enjoyed the variety at our buffet breakfast.It's wonderful to know that our staff was helpful and that your kids had a fantastic time with the Easter activities. Creating a welcoming and enjoyable experience for families is important to us, and your recommendation means a lot.We look forward to the opportunity to welcome you and your family back. Whether you return to us or decide to visit any of our Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, we are committed to providing exceptional service and a memorable stay.Thank you once again for your kind words, and please do not hesitate to reach out for any future reservations. We're here to ensure your next visit is as delightful as the last.Best regards,

Dear Loretta,Thank you for your wonderful review on Expedia. We are thrilled to hear that you found our hotel beautiful and our staff friendly and helpful. It is always our goal to provide a welcoming and supportive environment for our guests, and we're glad that we succeeded during your stay.We look forward to the opportunity to welcome you back to our hotel. Whether you choose to return to us or explore any of our 41 Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, we are committed to providing you with exceptional service and a memorable experience.Thank you once again for choosing us for your stay. Should you have any requests or need assistance with future bookings, please do not hesitate to reach out.Best regards,

Dear Petra,Thank you for your outstanding review on Expedia and for sharing your enthusiasm about your recent stay with us. We're thrilled to hear that you loved everything and are already planning to return next year – that's the kind of feedback that truly warms our hearts.Remember, whether you're revisiting us or curious to explore more, we have 41 Vila Galé hotels across Portugal, Brazil, Cuba, and soon in Spain, all ready to welcome you with open arms and ensure another unforgettable experience.Looking forward to welcoming you back next year. If there's anything specific you need or wish to experience during your next stay, please feel free to reach me out personally. I am here to make every visit as perfect as the last.Warm regards,Catarina Fonseca

Dear GuestThank you for sharing your review and are really pleased to find you have enjoyed your stay at the Vila Galé Cascais.We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.Kind regardsCatarina FonsecaGM

Dear Jerrold,Thank you for your kind feedback.We are pleased with the highlight given to our good location, and to our standard rooms which are in fact quite spacious with a wonderful sea view.Let us know if you plan to return to Cascais, or to one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.I would like to take care of your booking personally. Kind Regards,Catarina FonsecaGM

Dear Dennis,We are proud of your 10* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 41 hotels, in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Dear Ana,We are proud of your 10* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 41 hotels, in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Dear Robert,Thank you for your kind feedback.We are pleased with the highlight given to our good location, and to our standard rooms which are in fact quite spacious with a wonderful sea view.Let us know if you plan to return to Cascais, or to one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.I would like to take care of your booking personally. Kind Regards,Catarina FonsecaGM

Dear Daniel,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 41 hotels, in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Cara Sra. Eunice,Será sempre bem-vindo no Vila Galé Cascais, ou noutro dos nossos 41 hotéis em Portugal, Brasil, Cuba e brevemente em Espanha.Teremos o maior gosto em tratar de todos os pormenores da vossa próxima reserva.Os meus melhores cumprimentos,Catarina Fonseca

Dear Mats,Thank you for your feedback.We are pleased with the highlight given to our ambiance.We hope to host you in a near future, here or at one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Dear Stefan,Thank you for your commentsI would like to take care of the details of your next reservation, or your loved ones, let me know if/when you would like to return.Vila Galé has 41 other hotels, in Portugal, Brazil, Cuba and soon in Spain.Yours sincerely,Catarina FonsecaGM

Dear Ossi,Thank you so much!I would like to take care of the details of your next reservation, or your loved ones, let me know if/when you would like to return.Vila Galé has 41 other hotels, in Portugal, Brazil, Cuba and soon in Spain.Yours sincerely,Catarina FonsecaGM

Dear Antoon,Thank you for your feedback.We are pleased with the highlight given to our ambiance.We hope to host you in a near future, here or at one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Dear Albino, Thank you for your feedback.We hope to host you in a near future, here or at one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Cara Sra. Fernanda,Estamos gratos pela sua pontuação e pelo destaque dado ao acolhimento e limpeza, resultado da dedicação da nossa Equipa.Será sempre bem-vindo no Vila Galé Cascais, ou noutro dos nossos 41 hotéis em Portugal, Brasil, Cuba e brevemente em Espanha.Teremos o maior gosto em tratar de todos os pormenores da vossa próxima reserva.Os meus melhores cumprimentos,Catarina Fonseca

Dear Guest,Thank you for your feedback.We hope to host you in a near future, here or at one of our 41 hotels in Portugal, Brazil, Cuba and soon in Spain.Kind Regards,Catarina FonsecaGM

Dear Diane,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 41 hotels, in Portugal and Brazil.Kind regards,

Estimada Maria,Gracias por su preferencia por el Hotel Vila Galé Cascais y por su reseña de 5 estrellas.Esperamos darle la bienvenida de nuevo en un futuro próximo y estaremos encantados de cuidar de todos los detalles de su próxima reserva en Cascais o en nuestros otros 41 hoteles en Portugal o Brasil.Un cordial saludo,

Dear Mr. Fauze,Thank you for sharing your review.We are sorry that we do not achieve your expectations.We would appreciate if you give us the opportunity to return to our hotel and to show you that we are changing and that this was not our standard service.Kind regards,

Dear Arlene,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 38 hotels, in Portugal and Brazil.Kind Regards,

Dear Mrs. Rosane,We are proud of your 5* rating!Let us know if you would like to return, as we will be pleased to take care of all your booking details, here at Vila Galé Cascais or at another of our 38 hotels, in Portugal and Brazil.Kind Regards,

Dear Robert,Thank you for sharing your review.We are sorry that we do not achieve your expectations.We would appreciate if you give us the opportunity to return to our hotel and to show you that this was not our standard service.Kind regards,

Dear Anne,First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback.It is a pleasure to read such an amazing feedback from our hotel and team. We always do our best so our guests feel good and at home and it's wonderful when we can live up to expectations.Your feedback is very important to us, so thank you.Hope to welcome you again soon.Best regards,