住宿正面

关于利物浦便捷酒店的点评

3 out of 5
利物浦便捷酒店
Castle Chambers, 47 Castle Street, Liverpool, England

点评

7.6

还可以

10 分 - 超赞。315 条好评,共有 1001 条点评" "
8 分 - 还可以。378 条好评,共有 1001 条点评" "
6 分 - 一般。164 条好评,共有 1001 条点评" "
4 分 - 很差。74 条好评,共有 1001 条点评" "
2 分 - 糟糕。70 条好评,共有 1001 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Hok Man

2023 年 4 月入住 1 晚
easyHotel Reception 于 2023年04月28日 的回复
Dear Hok Man,Thank you for taking the time to leave such great feedback from your recent stay with us. We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit. It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit in Liverpool

6/10 一般

Peter

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
The smallest room I ever had in the last 20 years traveling in the world.
2022 年 10 月入住 2 晚
easyHotel Team 于 2022年11月25日 的回复
Dear Guest,Thank you for taking the time to leave us this review and expressing your feedback regarding your recent stay with us. We understand that the size of the room may not satisfy everyone's needs, all our rooms are similar sizes. We are a budget hotel with a great central location, all our rooms have everything needed for a short stay. Our reception is open 24 hours and we have a coffee/tea machine in reception which is available 24 hours a day to use. Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcome you back soon at the easyHotel Liverpool or at one of our other easyHotels. Kindest regards, Team easyHotel Liverpool

8/10 还可以

CHEN HSIU

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
櫃檯人員非常和善,房間很乾淨
2022 年 1 月入住 1 晚
easyHotel Liverpool 于 2022年01月27日 的回复
尊敬的客人 感谢您抽出宝贵时间给我们留下评论。 我们很高兴您在利物浦轻松的酒店度过了愉快的时光,并希望很快再次见到您。 亲切的问候 Easyhotel 利物浦

10/10 超赞

Shun Wing

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Suprr value
Good location in the center of Loverpool 👍super value gor what you pay in UK for avvommodation
2019 年 12 月入住 2 晚
Eva 于 2019年12月15日 的回复
Dear Shun, Thank you for taking the time to leave us a review from your recent stay with us. We are glad to hear you enjoyed your time in Liverpool and we hope we have the pleasure of welcoming you back in the future. Kind Regards Eva easyHotel Liverpool

4/10 很差

真实旅客

不满意:住宿条件和设施,服务设施
2019 年 9 月入住 2 晚
jack 于 2019年09月30日 的回复
Dear Guest Thank you for this review. Kind Regards Easy Hotel Liverpool

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located in the centre of the city, very convenient! Free overnight parking right opposite the hotel (till 8am). Peter, the receptionist, was friendly and welcoming. Amenities are basic, in-room USB plugs were out of order, but you can't find anything comparable at this price!! Highly recommend for budget traveller. Liverpool is a vibrant city that you won't stay too long in the hotel.
2019 年 4 月入住 1 晚
Shannon 于 2019年04月15日 的回复
Dear Guest, Thank you for taking the time to leave excellent 5* feedback from your recent stay with us. We are really happy to learn you enjoyed your stay with us and that you appreciated the concept of our hotel and services. You have described this effectively. We hope we have the pleasure of welcoming you back with us again during your next visit to Liverpool. Best regards easyHotel Liverpool

6/10 一般

Andrew

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Room was good enough for one night
2024 年 4 月入住 2 晚
reception 于 2024年04月18日 的回复
Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed our central location.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel liverpool

10/10 超赞

Harry

2024 年 4 月入住 1 晚
easyHotel Liverpool 于 2024年04月10日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

6/10 一般

stephen

满意:清洁度、员工和服务、服务设施
No clothes storage
2024 年 3 月入住 1 晚
reception 于 2024年03月29日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

8/10 还可以

Imogen

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, good location. Room was a little small but understandable considering the price.
2024 年 3 月入住 2 晚
easyHotel Liverpool 于 2024年03月28日 的回复
Dear Imogen,Thank you for choosing to stay with us and for taking the time to leave us a review.We are glad that you enjoyed staying with us. Our team always does their best to maintain our guest's hygiene and safety.We are sorry to hear that the room size was not what you expected from us.The concept of easyHotel is to offer compact and affordable rooms in a great location.Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible.Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us.We hope to see you again soon in any one of our locations across Europe.Team easyHotel

10/10 超赞

Stacie

与配偶出行
Great location, with everything you need and none of the expensive extras
2024 年 3 月入住 3 晚
easyHotel Liverpool 于 2024年03月22日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

6/10 一般

Jun

2024 年 3 月入住 1 晚
easyHotel Liverpool 于 2024年04月1日 的回复
Dear Jun,Thank you for taking the time to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guests we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.Regards,easyHotel Liverpool

8/10 还可以

Michael Edwin

满意:清洁度
Spartanische Zimmereinrichtung
2024 年 2 月入住 2 晚
easyHotel Liverpool 于 2024年03月13日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

2/10 糟糕

Christian

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
El lugar muy pequeño, sucio y sin muebles en la habitación además cobran por todo extra hasta por encargar las maletas un par de horas
2024 年 2 月入住 1 晚
easyHotel Liverpool 于 2024年02月19日 的回复
Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.A dirty room is not acceptable, and this is not the standard that we normally offer.Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe.Team easyHotel Liverpool

6/10 一般

tony

团体旅客
满意:员工和服务,清洁度
不满意:服务设施
staff were lovely and very helpfull the toilet didn't flush so had to change rooms which was no issue as the staff where great, the room was a bit chilly no kettle but the bed was comfortable
2024 年 1 月入住 1 晚
easyHotel Liverpool 于 2024年02月3日 的回复
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our lovely and helpful staff. It's unfortunate to hear about the issue with the toilet, but we're pleased that our team was able to swiftly address the situation by accommodating your room change without any hassle.We apologize for any inconvenience caused by the room being a bit chilly and the absence of a kettle. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.We're delighted to hear that you found the bed comfortable, and we hope that overall, you enjoyed your stay with us. If there's anything else you'd like to share or if there's any way we can make it up to you, please don't hesitate to reach out.Thank you for choosing us, and we look forward to welcoming you back in the future.Best regards,

10/10 超赞

Faye

满意:清洁度、员工和服务、住宿条件和设施
Great area
2024 年 1 月入住 1 晚
easyHotel Liverpool 于 2024年02月3日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
easyHotel Liverpool 于 2024年02月3日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

8/10 还可以

Sameer

满意:员工和服务,清洁度
Standard and basic quick couple of nights stay.
2024 年 1 月入住 1 晚
easyHotel Liverpool 于 2024年02月3日 的回复
Thank you for choosing to stay with us and for sharing your brief feedback. We appreciate your time and are glad you chose our hotel for your quick couple of nights stay.If there's anything specific you'd like to highlight or if you have any suggestions on how we can enhance your experience in the future, please feel free to let us know. We value your input and are always looking for ways to improve.We hope you had a comfortable stay, and if your travels bring you back to the area, we would be honored to host you again.Safe travels,

6/10 一般

Andrew

满意:员工和服务,清洁度
2023 年 12 月入住 2 晚
easyHotel Liverpool 于 2024年02月3日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 超赞

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Can’t fault it, 5 stars.
Such a great budget hotel, perfect location and room was lovely & clean.
2024 年 1 月入住 1 晚
easyHotel Liverpool 于 2024年01月16日 的回复
Dear Stephanie, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our budget hotel and found the location to be perfect. It's wonderful to know that you appreciated the cleanliness of the room as well. We strive to provide a comfortable and welcoming environment for our guests, and your feedback is truly rewarding. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back on your next visit!

2/10 糟糕

Emad

不满意:员工和服务,清洁度
2023 年 12 月入住 3 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Emad,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

10/10 超赞

Marek

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good hotel, perfect location,very clean and comfy rooms, very friendly staff, thank you
2023 年 12 月入住 1 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Marek,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

10/10 超赞

Nicolás

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelllent option in central Liverpool
I highly recommend easyHotel. Excellent location and exceptional service. I will stay again for sure.
2023 年 12 月入住 2 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Nicolas,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

10/10 超赞

Lars

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Nice place to stay
As usual a nice place to stay. Not for families, think they would like a bit more in the room. No chairs and tables only a bed. It’s easy concept mainly for single travelers. But it’s ok for me and I’ll stay there next time too.
2023 年 11 月入住 5 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Lars,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

8/10 还可以

Harry

easyHotel Liverpool 于 2024年02月9日 的回复
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 超赞

Richard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was comfortable and nice and quiet. It was clean and tidy.
2023 年 12 月入住 2 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Richard,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

4/10 很差

Michael

满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Cramped
Too budget - room was so small it was difficult to get ready.
2023 年 12 月入住 1 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Michael,Thank you for choosing to stay with us and for taking your time to leave us a review. We are sorry to hear that your stay was not what you expected from us. The concept of easyHotel is to offer compact and affordable rooms in a great location. Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible. Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

10/10 超赞

Sian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value. Friendly staff. Best location.
2023 年 11 月入住 1 晚
easyHotel Liverpool 于 2023年12月26日 的回复
Dear Sian,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

4/10 很差

Mr Sean Paul

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
reception 于 2023年11月27日 的回复
Dear Guest, Thank you for taking the time out of your day to leave us a review. We are sad to hear you found your stay with us unsatisfactory. We hope to welcome you again in the future to offer you a better more inline experience that we offer here at easyHotel Liverpool. Kind regards, easyHotel Liverpool

10/10 超赞

João

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vale a pena!
Hotel bom e simples. Para quem não quer pagar por luxo.
2023 年 11 月入住 3 晚
easyHotel Reception 于 2023年11月8日 的回复
Dear Joao,Thank you for taking the time to leave such great feedback from your recent stay with us. We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit. It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Liverpool. Kind Regards, easyHotel Liverpool

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bra standard
Bra standard, veldig trivelig personale. Små rom, men rent og ordentlig.
2023 年 10 月入住 4 晚
reception 于 2023年11月1日 的回复
Dear Guest Thank you very much for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us. It was a pleasure to have you as a guest and we look forward to welcoming you again in the future. Kind regards, easyHotel Liverpool

10/10 超赞

Brian

2023 年 10 月入住 1 晚
easyHotel Reception 于 2023年11月2日 的回复
Dear Brian,Thank you for taking the time to leave such great feedback from your recent stay with us. We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit. It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Liverpool. Kind Regards, easyHotel Liverpool

6/10 一般

James

与配偶出行
满意:员工和服务
I liked how central the property is. The electric pump for the toilet however make a lot of noise for a long time.
2023 年 10 月入住 2 晚
easyHotel Liverpool 于 2023年10月29日 的回复
Dear James,Thank you for taking the time to provide us with feedback from your recent stay with us.It’s great to hear that you enjoyed your visit however, we are sorry to hear that you were inconvenienced by the electric pump in your room.We appreciate you highlighting this, as we will now share this with our maintenance team in order to make immediate improvements.We hope we have the pleasure of welcoming you back with us during your next visit to Manchester.Kind RegardseasyHotel Liverpool

8/10 还可以

Makoto

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
電源がベッドの近くにあって使いやすかった。
2023 年 10 月入住 2 晚
easyHotel Liverpool 于 2023年10月27日 的回复
Dear Makoto, Thank you for your review. We are happy to hear you enjoyed your stay with us and we look forward to welcoming you again in the future. Kind regards,easyHotel Liverpool

10/10 超赞

Even

2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月27日 的回复
Dear Even,Thank you for taking the time to leave us such a nice review. It was a pleasure to have you as a guest and we look forward to welcoming you again in the future. Kind regards,easyHotel Liverpool

10/10 超赞

Jonas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
easyHotel Reception 于 2023年10月31日 的回复
Dear Jonas,Thank you for taking the time to leave such great feedback from your recent stay with us. We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit. It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Liverpool. Kind Regards, easyHotel Liverpool

2/10 糟糕

Silja

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
easyHotel Liverpool 于 2023年10月24日 的回复
Dear Silja, I'm sorry to hear that you had a disappointing experience during your stay at easyHotel Liverpool. We value your feedback, and I'd like to apologize for any issues you encountered. Your feedback is important to us as it helps us improve our services.If you could provide more specific details about what went wrong or what you were dissatisfied with during your stay, it would be helpful for us to address those issues and prevent them from happening in the future. We are committed to providing a comfortable and convenient experience for all our guests, and we will do our best to ensure that your concerns are addressed.Thank you for taking the time to share your feedback, and we hope you'll consider giving us another opportunity to provide you with a better experience in the future. If you have any additional comments or suggestions, please don't hesitate to share them.regards,

8/10 还可以

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月24日 的回复
Dear Brian, Thank you for taking the time to share your feedback about your recent stay at easyHotel Liverpool. We greatly appreciate your input, as it helps us to continually improve our services and ensure the best possible experience for our guests.We're pleased to hear that you chose to stay with us and that you had an overall satisfactory experience. However, we understand that your rating of 6/10 suggests there might have been some aspects of your stay that didn't meet your expectations.We would be very interested in learning more about your experience and any specific areas where you feel we can make improvements. Our goal is to provide clean, comfortable, and affordable accommodations, and your insights can help us pinpoint areas in need of attention.Please feel free to reach out to us directly or provide more details about your stay so that we can address any concerns you may have had. Your satisfaction is important to us, and we are committed to ensuring that your next visit with us exceeds your expectations.We look forward to the opportunity to serve you again in the future and provide you with an even better experience. Thank you once again for choosing easyHotel Liverpool.Sincerely,

8/10 还可以

Samantha

满意:清洁度、员工和服务、住宿条件和设施
For a basic hotel it does have everything you need. The hotel room was clean however there was a bit of dust in places but nothing that was unbearable. I think it was overpriced for what it offers however we did go during a football weekend. It was good to see the cleaners doing the rooms in the day. All staff was friendly and approachable. All you need is within walking distance from the Docks, Bars and Liverpool one!
2023 年 10 月入住 3 晚
easyHotel Liverpool 于 2023年10月25日 的回复
Dear Samantha,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and took advantage of our central location. Please note that your review has been shared directly with our housekeeping team to ensure your room experience is not a repeated one.It was a pleasure to have you as a guest and we look forward to welcoming you soon.Kind regards,easyHotel Liverpool

2/10 糟糕

Carl Otto

不满意:客房舒适度,住宿条件和设施
2023 年 10 月入住 2 晚
easyHotel Liverpool 于 2023年10月24日 的回复
Dear Carl, I'm sorry to hear that you had a disappointing experience during your stay at easyHotel Liverpool. We value your feedback, and I'd like to apologize for any issues you encountered. Your feedback is important to us as it helps us improve our services.If you could provide more specific details about what went wrong or what you were dissatisfied with during your stay, it would be helpful for us to address those issues and prevent them from happening in the future. We are committed to providing a comfortable and convenient experience for all our guests, and we will do our best to ensure that your concerns are addressed.Thank you for taking the time to share your feedback, and we hope you'll consider giving us another opportunity to provide you with a better experience in the future. If you have any additional comments or suggestions, please don't hesitate to share them.

2/10 糟糕

Donald

2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月24日 的回复
Dear Donald, I'm sorry to hear that you had a disappointing experience during your stay at easyHotel Liverpool. We value your feedback, and I'd like to apologize for any issues you encountered. Your feedback is important to us as it helps us improve our services.If you could provide more specific details about what went wrong or what you were dissatisfied with during your stay, it would be helpful for us to address those issues and prevent them from happening in the future. We are committed to providing a comfortable and convenient experience for all our guests, and we will do our best to ensure that your concerns are addressed.Thank you for taking the time to share your feedback, and we hope you'll consider giving us another opportunity to provide you with a better experience in the future. If you have any additional comments or suggestions, please don't hesitate to share them.regards,

6/10 一般

Karl

2023 年 10 月入住 2 晚
easyHotel Liverpool 于 2023年10月24日 的回复
Thank you for taking the time to share your feedback about your recent stay at easyHotel Liverpool. We greatly appreciate your input, as it helps us to continually improve our services and ensure the best possible experience for our guests.We're pleased to hear that you chose to stay with us and that you had an overall satisfactory experience. However, we understand that your rating of 6/10 suggests there might have been some aspects of your stay that didn't meet your expectations.Dear Karl, We would be very interested in learning more about your experience and any specific areas where you feel we can make improvements. Our goal is to provide clean, comfortable, and affordable accommodations, and your insights can help us pinpoint areas in need of attention.Please feel free to reach out to us directly or provide more details about your stay so that we can address any concerns you may have had. Your satisfaction is important to us, and we are committed to ensuring that your next visit with us exceeds your expectations.We look forward to the opportunity to serve you again in the future and provide you with an even better experience. Thank you once again for choosing easyHotel Liverpool.Sincerely,

4/10 很差

Claire

满意:员工和服务,清洁度
不满意:客房舒适度
2023 年 10 月入住 1 晚
reception 于 2023年10月19日 的回复
Dear Claire, Thank you for taking the time to leave us a nice review. It was a pleasure to have you as a guest and we look forward to welcoming you back soon. Kind Regards, easyHotel Liverpool

8/10 还可以

Fiona

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Location was great apart from music in opposite pub going on until 2 am. Room was very small even without a table to put stuff on. Very central and handy for train station.
2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月27日 的回复
Dear Fiona, Thank you for taking the time to provide us with feedback on your recent stay with us.It’s great to hear that you enjoyed your visit however, we are sorry to hear that you were inconvenienced by any noise pollution.easyHotel Liverpool is located in a historic grade II listed building, so the standard of soundproofing we can adopt is restricted. We do provide free earplugs at our reception and our team members conduct hourly walks to ensure internal noise is kept to a minimum.We appreciate your review as it assists us in improving for the future. We do hope we have the opportunity to welcome you back with us during your next visit to Liverpool.Kind RegardseasyHotel Liverpool

6/10 一般

Judy

满意:住宿条件和设施,清洁度
Good for the price but as with some other places There was no where to put the suitcase and I thought that the extra charges for tv and holding on to your suitcase was seriously not justified. It reminded me of the airlines, charging for every little extra comfort.
2023 年 10 月入住 2 晚
easyHotel Liverpool 于 2023年10月9日 的回复
Dear Judy, Thank you for your feedback. We understand that our budget-friendly concept is not for everyone this is why we provide a comprehensive specification on our website detailing all of our different room types. We have room under the beds with the intent of storing luggage. We do not charge for TV but we do charge a small holding fee for luggage storage of 5. Thank you once again for your feedback and we hope to welcome you back soon. kind regards, easyHotel Liverpool

10/10 超赞

Martin

2023 年 10 月入住 1 晚
reception 于 2023年10月8日 的回复
Dear Martin, We appreciate you taking time to write this review. We are glad to hear you have found the hotel to be clean and well maintained with a good location, and we are looking forward to welcoming you back at easyHotel! Kind regards,easyHotel Liverpool

2/10 糟糕

RUSTU CAN

满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
Hotel manager Italian guy is so rude and unprofessional I experienced 3 unacceptable problem with him.
2023 年 10 月入住 1 晚
easyHotel Reception 于 2023年10月10日 的回复
Dear Rustu,Thank you for taking the time to provide feedback from your recent stay with us. We are sorry to hear that we did not meet your expectations during your recent visit. Our promise to our guests is to make ‘the city theirs’, by offering a low-price, low-carbon and super-easy hotel they can use as the perfect gateway to explore the city; an affordable hotel for the money-conscious or simply those who would rather splurge on attractions and events in the city than on their hotel. We will be taking your feedback into consideration and sharing with the relevant departments. We hope we have the opportunity of welcoming you back with us in the future so we can provide you with a more satisfactory stay. Kind Regards easyHotel Liverpool

10/10 超赞

nadia

Property location, cleanliness and customer service all excellent
2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月4日 的回复
Dear Nadia,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location.We are looking forward to welcoming you back.Kind regards

10/10 超赞

Paul

2023 年 10 月入住 1 晚
easyHotel Liverpool 于 2023年10月4日 的回复
Dear Paul,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location.We are looking forward to welcoming you back.Kind regards

8/10 还可以

LEE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Manchester Boy
Hi guys , yes this was a positive experience and highly recommend for future stays. The room was imaculate ,king size bed with shower and tv and lovely fresh towels. couldnt ask for anything more regarding my stay, thumbs up
2023 年 9 月入住 1 晚
easyHotel Liverpool 于 2023年10月2日 的回复
Dear Guest,Thank you for taking time in leaving us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location!We are looking forward to welcoming you back!Kind regards,easyHotel Liverpool