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关于利物浦莱昂纳多酒店的点评

4 out of 5
利物浦莱昂纳多酒店

点评

8.4

很好

10 分 - 超赞。632 条好评，共有 1279 条点评" "
8 分 - 还可以。379 条好评，共有 1279 条点评" "
6 分 - 一般。155 条好评，共有 1279 条点评" "
4 分 - 很差。76 条好评，共有 1279 条点评" "
2 分 - 糟糕。37 条好评，共有 1279 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

LAI MAN

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convince and nice hotel
2024 年 3 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年03月31日 的回复
Thanks for the 5/5 review

8/10 还可以

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Charlie 于 2023年08月22日 的回复
Dear Guest, Thank you for taking the time to leave your feedback on your recent stay with us at Leonardo Liverpool Hotel. I am delighted to see that your score reflects and overall good stay. We hope to welcome you back soon! Best Regards,

10/10 超赞

Po Yue

2022 年 10 月入住 1 晚

10/10 超赞

Po yue

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚

8/10 还可以

Wing Yin Sharon

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 13 晚

8/10 还可以

Robyn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Catherine

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great place to stay walking distance to most areas
2024 年 4 月入住 1 晚

8/10 还可以

Martin

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is adequate. Rooms average
2024 年 4 月入住 2 晚

10/10 超赞

david

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the excellent staff. nothing i didntlike
2024 年 4 月入住 3 晚

6/10 一般

Annette

与家人出行
满意：清洁度
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
2024 年 4 月入住 1 晚

10/10 超赞

Daniel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
2024 年 4 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年04月14日 的回复
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 一般

Jennifer

2024 年 4 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年04月14日 的回复
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 还可以

Nicholas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
2024 年 3 月入住 3 晚
The Leonardo Hotel Liverpool 于 2024年04月9日 的回复
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 一般

Carl

与家人及幼儿出行
满意：住宿条件和设施
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
2024 年 4 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年04月14日 的回复
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Early check-in was good jack was a pleasant young man
2024 年 3 月入住 4 晚
The Leonardo Hotel Liverpool 于 2024年04月2日 的回复
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

8/10 还可以

Louise

满意：清洁度、员工和服务、住宿条件和设施
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
2024 年 3 月入住 3 晚
The Leonardo Hotel Liverpool 于 2024年04月14日 的回复
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 超赞

Carter

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location- wonderful room.
2024 年 3 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年03月26日 的回复
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 一般

Mark

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
2024 年 3 月入住 3 晚
The Leonardo Hotel Liverpool 于 2024年04月14日 的回复
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 很差

Joanna

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
2024 年 3 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年03月21日 的回复
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 还可以

Dian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年03月21日 的回复
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 一般

Seema

与配偶出行
满意：员工和服务，清洁度
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
2024 年 3 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年03月11日 的回复
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 还可以

Dipti

2024 年 2 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年03月21日 的回复
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 很差

Nicola

与配偶出行
不满意：住宿条件和设施
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月27日 的回复
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月24日 的回复
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 还可以

Christine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月24日 的回复
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 超赞

Erin

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great time. Thank you
2024 年 2 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年02月24日 的回复
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 超赞

Rachel

2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年03月21日 的回复
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 还可以

Katrina

与家人出行
Warm and clean close to Albert Dock
2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月15日 的回复
Thanks for submitting a review.

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月15日 的回复
Thanks for submitting a review.

10/10 超赞

Amanda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
2024 年 2 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 超赞

Karen

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 超赞

Ana Maria

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 超赞

Cathriona

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 糟糕

John

2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 糟糕

MICHAEL

与家人出行
满意：客房舒适度，员工和服务
不满意：清洁度
Overpriced poor experience
Location perfect. Extremely overpriced. Room - blood on the pillow and cobwebs in the room. The breakfast buffet quality is poor. Not to the standard of other Leonardo Hotels
2024 年 1 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年01月29日 的回复
Dear Michael,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.Please accept our apologies that your stay was not living up to company standards, at Leonardo Hotel's we thrive on standards and were sorry they were not met this time.We've passed this feedback onto our Accommodation Manager who will of course address this with the team and take appropriate action.We hope to welcome you back soon.

6/10 一般

Stephen

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Not the cleanest
2023 年 11 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年01月28日 的回复
Dear Stephen,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.I'm sorry to hear the hotels usual standards were not up to scratch, we've passed the feedback onto our Housekeeping Manager who can be sure to address his with her team.Thank you again for leaving us a review!

8/10 还可以

Torgeir

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Thank you for taking the time to leave us a review!

8/10 还可以

Ben

2024 年 1 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年03月21日 的回复
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 还可以

Natalie

团体旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Thank you for taking the time to leave us a review!

8/10 还可以

Steffan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Location - A little noisy
Our second stay at Leonardo Liverpool. Was in a little rush on checkin as wanted to take items to room before heading out. We got to the room to be faced with Strangers in the room and the linked door was open. I was a little taken back that this could happen and will always check linked doors in future! We reported to reception and they quickly allocated a new room and apologised. The hotel is in a great location for the docks and city centre and the parking is very close and added discount. I also went for a run each day and can recommend the paths on the mersey. The bar area on Saturday was very busy and this is due to the hotel being close to the Liverpool Arena. Expect a very busy bar if an event is on. I might be a light sleeper but the rooms do not stop the noise from party go’ers. It can get a little noisy at night.
2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Dear Steffan,Thank you for taking the time to leave us a review here at The Leonardo Hotel Liverpool, we really appreciate the feedback!Please accept our sincerest apologies on the way you were greeted when entering you room by unknown guests, please note we have spoken with the Housekeeping manager who will relay this review with her team and specifically the staff on shift that day, we take all matters of safe guarding seriously and we appreciate this was not a nice way to start of your stay with us.I would like to thank you again for bringing this to our attention as you did when you stayed with us at the hotel as we are always looking for ways to improve our guests experiences and make sure they make the most out of there stay!Thank you again,Leonardo Hotel Liverpool

8/10 还可以

Helen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. Room very cold was snowing when we arrived. Told reception twice nothing was done. Had to get into bed whilst watching television as so cold.
2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Dear Helen,Thank you for staying with us at The Leonardo Hotel Liverpool!I'm glad to hear you enjoyed the hotel and our amenities, I'm disappointed to hear that nothing was done about the heating in your room, This will be certainly be discussed with team on shift and reported back to the Front Office Management team.Once again thank you for staying with us and we hope to welcome you back soon.Many Thanks

10/10 超赞

Mark

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Thank you for taking the time to leave us a review!

10/10 超赞

Bethany

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
100% stay again
Was only for the one night but it was really good to unwind and relax. The whole place is very clean, the staff are super friendly and welcoming and I was even able to check in early. It come with lots of the essential things in the room including towels, a hairdryer iron etc and the bed was very comfortable. Thank you :)
2024 年 1 月入住 1 晚
Charlie 于 2024年01月15日 的回复
Dear Bethany, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay
Lovely hotel and great location. All the staff are really nice.
2024 年 1 月入住 5 晚
Charlie 于 2024年01月15日 的回复
Dear Jason, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

6/10 一般

Shanaye

2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年02月10日 的回复
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 超赞

Monica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 12 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年01月10日 的回复
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 超赞

Stephen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 1 月入住 1 晚
Charlie 于 2024年01月15日 的回复
Dear Stephen, Thank you for your stay with us at Leonard Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score reflects a good stay with us. Best Regards.

10/10 超赞

paul

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very close to transport links and shops
2024 年 1 月入住 2 晚
The Leonardo Hotel Liverpool 于 2024年01月10日 的回复
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 还可以

Joni

2023 年 12 月入住 3 晚
The Leonardo Hotel Liverpool 于 2024年01月27日 的回复
Thank you for taking the time to leave us a review!

8/10 还可以

Shaun

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
The Leonardo Hotel Liverpool 于 2024年01月10日 的回复
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!