I had high hopes, given the ratings, but a got the impression that a lot of money was put into it a few years ago, but that they had drastically cut costs since. The front desk staff were generally pleasant and friendly, and the decor was well done, although walls were scuffed. The space is in a fun, hip part of Liverpool with great dining nearby.
However, my room wasn’t made up until I asked, and when I did, the cleaning felt rushed, with a half made bed.
My first room had a broken toilet seat, and the front desk “upgraded” me to a room with a sofa bed, but the space was divided in a way that felt claustrophobic. Arrived home after a night out, and realized the toilet seat in the second room they was broken toilet. Told the front desk twice, said they’d fix it, but never did, and never updated me. Approached them a third time, was told that the toilet seats are detachable. I’ve never seen that, but why didn’t the first two people tell me?
Breakfast was well priced, but the woman serving me spoke so softly I couldn’t hear her. When I needed something, I had to walk to the front desk area, where she was seated on the couch, on her phone. Food just ok, with minimal veggies or fruit.
Liverpool was in the midst of a heat wave, and there was no a/c. They provided a fan, but it barely helped, so being in the room was unpleasant, and sleep was difficult. I probably wouldn’t stay here again.
