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关于利物浦乡村酒店的点评

3.5 out of 5
利物浦乡村酒店
Fallows Way, Whiston, Liverpool, England

点评

7.0

还可以

10 分 - 超赞。175 条好评，共有 734 条点评" "
8 分 - 还可以。243 条好评，共有 734 条点评" "
6 分 - 一般。150 条好评，共有 734 条点评" "
4 分 - 很差。100 条好评，共有 734 条点评" "
2 分 - 糟糕。66 条好评，共有 734 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.8/10

服务设施

6.8/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

terence，lam

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
poor management and booking system
cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience

2/10 糟糕

Aiste

2024 年 3 月入住 4 晚

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff excellant veryvyoung and friendly rooms very rrasonable shortstay so didnt get to use all facilities will do next time,little big rough edges but very. Clean and quite in main ,near to liverpool and easy to find.
2024 年 4 月入住 2 晚
Village Hotel Liverpool 于 2024年04月19日 的回复
Thank you for your review and hope to welcome you back soon.

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施
I love the staff
2024 年 2 月入住 4 晚

4/10 很差

Clive

不满意：客房舒适度，住宿条件和设施
2024 年 1 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、客房舒适度
Dont stay here if you want to sleep.
I only stay in hotels when I'm working, but I stay in alot of hotels, this was definately up there in my worst stays. When I stay in a hotel, I expect to be able to have a decent night sleep and feel comfortable and safe. However, I checked in to this hotel, went up to my room on the top floor and discovered a 30th birthday banner across the door adjacent to my room. I aired my concerns to the staff, as I was to be up at 6am, who told me there was a party on that night, so anywhere they moved me could be just as noisy. When I went to the lobby, there where several firemen in there, which raised my concerns. A few hours later, I met two police officers on my floor, giving me even more cause for concern. Seeing two emergency services in one night is not great for your guests. Especially after a very large fire earlier that day in Liverpool. The noise from the party was excruciatingly loud, despite being 3 floors above it, which I find extremely inconsiderate to other guests in the hotel. When the party finished, the attendees where just as loud with zero consideration for any one else staying here. The lady on the desk in the morning was really nice about it and understood my frustrations, she couldn't apologise enough, and tried to be as helpful as she could, but that's roughly £100 to not sleep. Unfortunately had a similar experience in the village hotel at Blackpool, which is the only other time I've used this particular chain.
2024 年 1 月入住 1 晚
Village Hotels 于 2024年04月19日 的回复
We were sorry to hear there were other guests that impacted your stay and we would have tried our best to relocate your room.

4/10 很差

Andrew

商务旅客
满意：清洁度、服务设施、住宿条件和设施
The people on reception are superb. I paid over £30 for an overcooked tough Sirloin steak. The food is the hotels weakness
2024 年 1 月入住 4 晚
Village Hotels 于 2024年04月19日 的回复
Thank you for this feedback which has been very useful

6/10 一般

Scarlett

不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Elizabeth

满意：清洁度、员工和服务、客房舒适度
Convenient location
Well situated near the motorways - friendly helpful staff Club room was massive and looked as though it needed a bit more furniture as it was sparse but beds very comfy Looked a little used and in need of some tlc
2024 年 1 月入住 1 晚
Village Hotels 于 2024年04月19日 的回复
We are pleased to read overall you enjoyed your stay with us.

8/10 还可以

真实旅客

Reasonable for price, huge pool but very busy
We used this hotel for a night away and booked for the spa/ pool facilities. The room was fine although could do with a little update. The hotel and staff felt friendly. It was a little disappointing to get up Sunday to go for a relaxing swim and spa to see the pool jam packed with members of the public and children, it looked like a pool party so we gave it a miss. The pool and facilities were a great size too. It would seem more beneficial for the pool to be open to the public after guests had checked out, in our view. Fairly central to town centre (£20 each way in an uber). Would stay again if we had our children but not as a couple’s relaxing night away.
2024 年 1 月入住 1 晚
Village Hotels 于 2024年04月19日 的回复
We are pleased to read overall you had a great stay and managed to make use of so many of our facilities. Hope to welcome you with or without the kids!

8/10 还可以

Colber

2023 年 12 月入住 1 晚

10/10 超赞

Sarah Jane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Emma

2023 年 12 月入住 1 晚

10/10 超赞

Colber

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Jason

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Andrew

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I stay there week in week out. The only thing I would change is the food.all burgers
2023 年 11 月入住 4 晚
Village Hotels 于 2024年04月19日 的回复
Thank you for your review and feedback.

6/10 一般

Craig

满意：清洁度、员工和服务、服务设施
2023 年 11 月入住 1 晚

10/10 超赞

Brett

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
2023 年 11 月入住 2 晚

6/10 一般

Tim

与家人出行
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚

6/10 一般

Ramandeep

2023 年 11 月入住 1 晚

10/10 超赞

Karl

2023 年 10 月入住 1 晚

10/10 超赞

Rafal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

8/10 还可以

Colber

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

2/10 糟糕

Craig

2023 年 10 月入住 1 晚

8/10 还可以

I

2023 年 10 月入住 1 晚

2/10 糟糕

kevin

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Darren

2023 年 10 月入住 1 晚

8/10 还可以

Gareth

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything great. Nice gym/pool. Good breakfast. A bit of noise for most of the night from pool equipment/kitchen fans.
2023 年 10 月入住 1 晚
Village Hotels 于 2024年04月19日 的回复
Thank you.

10/10 超赞

Joanna

2023 年 9 月入住 1 晚

10/10 超赞

Nigel

2023 年 10 月入住 1 晚

6/10 一般

Sarah

商务旅客
2023 年 10 月入住 3 晚

2/10 糟糕

PHILIP

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Didn't stay as got a call on way to check-in to say room unavailable due to infestations of ladybirds..... that says enough i think 🤔 as was literally 5 minutes away when received the call nearly an hour after the original check-in time.........
2023 年 10 月入住 1 晚

10/10 超赞

Jessica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

2/10 糟糕

Oliver

2023 年 10 月入住 1 晚

10/10 超赞

Lisa

与家人出行
Lovely hotel, but quite away from the city, taxis into city centre around £16 a good 20 mins away
2023 年 9 月入住 1 晚

6/10 一般

Peter，Oberwesel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

2/10 糟糕

Michael

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Poor poor poor
Was asked as I was checking out if stay was ok - it wasn’t and they asked me to put in an e-mail 1. Reception when arrived was lovely - lady that greeted us v welcoming and friendly - good start and the all downhill !! 2. Ordered room service - only a couple of items available so ordered large rack of ribs - lady came to room - not available !! Asked for chicken wings - not Available Ok - burgers then - not available - said no buns - ok any burger with no bun then - not sure so ordered Tenders as a back up Burger plus bun arrived !!! 3. Had double room - only one set of towels for two of us !! 4. Breakfast - booked breakfast on-line - nobody asked for voucher ! No greeting or explanation so just grabbed a seat - asked where coffee was - told where - no mugs or forks on table - told -quote ‘ they’re on tables set up for brekkie ! Went round whole room - no mugs and guy that said would get me a fork - didn’t !! Both were wholly unhelpful 5. Breakfast was poor - stated tomato and mushroom - no mushroom - this 8.30 but none left !! No potatoes as stated on card and no eggs on offer - poor offering and unhelpful service !!! I used to stayed with village hotels , even holding a Golf membership at Village in Blackpool for several years but service in the past was nothing like this - very disappointed customer !! Sent e-mail to them yesterday am - ( after being given wrong e-mail and had to call to get correct one and heard nothing !!
2023 年 9 月入住 1 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel does the simple things very well. Wonderful staff.
2023 年 9 月入住 1 晚

6/10 一般

Christine

与配偶出行
满意：清洁度
I didn't like breakfast food didn't look nice and was cold not good for the price
2023 年 9 月入住 1 晚

10/10 超赞

Nicky

满意：清洁度、员工和服务、住宿条件和设施
Always a pleasant stay and staff are always helpful
2023 年 9 月入住 1 晚

8/10 还可以

Daniel

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
solid hotel, does what you need for good price
room was great, although decor in bathroom was a bit dated and tired. Bar was good, apart from the (clientele) and wasn't showing the football as advertised, breakfast wasnt bad apart (from the scrambled eggs)
2023 年 9 月入住 1 晚

8/10 还可以

Carla

商务旅客
满意：客房舒适度，清洁度
Good for the price- expect it to be fairly basic
Fine hotel for a quick stay while on business in the area. A nice sized room but it was a bit tired. The staff were not very engaging but I suppose they don’t have to be with a self check in service. Breakfast was good, lots of hot and cold options.
2023 年 8 月入住 1 晚

8/10 还可以

Craig

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Not to bad overall
Had been decorated since the pictures on hotels.com loaded and looked good. Some rough edges. Nice food in the bar. Selfish parking from gym users. In disabled bays and double yellow lines. They need to clamp down on that
2023 年 8 月入住 3 晚

2/10 糟糕

Tayo

与家人出行
不满意：清洁度
We lodged for three days conference, towels were not changed, bins were not emptied no cleanings whatsoever
2023 年 8 月入住 3 晚

6/10 一般

A

商务旅客
不满意：住宿条件和设施，员工和服务
The hotel was tired and in need of refurbishment. Room was ok but not brilliant bearing in mind I was in an Upper Deck room. No atmosphere in the bar / restaurant. Although the menu looks large it is not that varied. I ordered the Sirloin Steak but they did not have any.
2023 年 8 月入住 1 晚

4/10 很差

Christian

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Below average, high price
Came up on dog friendly search and wasnt dog friendly. Whole hotel is tired and grubby
2023 年 7 月入住 1 晚

10/10 超赞

Adam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely room very big bed and tv looking forward to booking again
2023 年 8 月入住 1 晚

4/10 很差

Sam

2023 年 7 月入住 2 晚

10/10 超赞

Penelope

满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel , Clean, easy self check in
2023 年 7 月入住 1 晚
Stephen McCabe 于 2023年08月1日 的回复
Dear Penelope,Thank you very kindly for your review of your recent stay with us. I am delighted that you had such a great experience. I hope very much that you will return again in the future for what I am sure will be another great stay.Kind regardsStephen McCabeHotel Manager