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关于伦敦希斯罗 T4 航厦智选假日酒店 - IHG 旗下饭店的点评

3.5 out of 5
伦敦希斯罗 T4 航厦智选假日酒店 - IHG 旗下饭店
Terminal 4, 1 Swindon Road, London Heather, Hounslow, England

点评

8.8

超赞

10 分 - 超赞。1421 条好评,共有 2365 条点评" "
8 分 - 还可以。602 条好评,共有 2365 条点评" "
6 分 - 一般。195 条好评,共有 2365 条点评" "
4 分 - 很差。75 条好评,共有 2365 条点评" "
2 分 - 糟糕。72 条好评,共有 2365 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Loretta

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy access, great for short stay
2024 年 1 月入住 1 晚

8/10 还可以

YUNG-HUA

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Chui Ying Winnie

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It will be best if a small fridge and cutlery can be provided at the hotel room.
2023 年 12 月入住 1 晚

6/10 一般

CHENWEI

2023 年 11 月入住 1 晚

8/10 还可以

MAN KIT

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Helpful and polite staffs. Breakfast is beyond my expectations
2023 年 10 月入住 1 晚

8/10 还可以

Yeo

2023 年 10 月入住 1 晚

10/10 超赞

CHUNG FAI

2023 年 10 月入住 1 晚

10/10 超赞

Tzu Jung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

6/10 一般

Kwong Kay Victor

满意:员工和服务
2023 年 9 月入住 1 晚

10/10 超赞

WING FU

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
With walking path to T4,Time to LHR can be managed
Walking Path to T4 is so good for traveler that the time to and from airport various terminals can be easily managed! Very good breakfast was provided and were all included for all guest!
2023 年 9 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Mario Goncalves 于 2023年08月23日 的回复
Dear Guest,Thank you for your feedback! We're glad to hear that you had a good experience at our hotel. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back in the future.Best regards,Mario GoncalvesOperations Manager

8/10 还可以

Lo Yip

2023 年 8 月入住 1 晚
Shaun 于 2023年08月16日 的回复
We appreciate your valuable feedback on your recent stay at our hotel. Your insights help us understand our strengths and areas for improvement. Here's our response:We're pleased to hear that you found our hotel to be clean and convenient, especially for early flights. Our close proximity to Terminal 4 and the covered walkway ensures a seamless and stress-free travel experience. We understand the importance of easy access, especially when catching an early flight.It's great to know that our buffet breakfast, starting at 5am, was well-suited for your needs. While we strive to offer a variety of options to cater to different tastes, we're taking note of your feedback regarding the food quality. We are continuously working to enhance our offerings to meet and exceed guest expectations.We apologize that the coffee did not meet your standards. We take your comments seriously and will work on improving the coffee quality to provide a more enjoyable breakfast experience.We're glad to hear that the comfort of our beds met your expectations. A restful night's sleep is essential for our guests, and we're committed to providing a comfortable environment.Thank you for choosing our hotel for your stay, and for sharing your thoughts. Your feedback is invaluable as we strive to continuously enhance our guest experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again in the future and providing an even better stay.Warm regards,

8/10 还可以

Roger IHsiang

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
Comfortable room, but no safe
Very comfortable, clean, and business travel friendly room. The restaurant staffs are not as well trained in customer service and how to respond when taking the wrong order. Also, there’s no safe in the room.
2023 年 7 月入住 1 晚
Shaun 于 2023年08月7日 的回复
We greatly appreciate your feedback regarding your recent stay at our hotel. We're thrilled to hear that you found our rooms to be comfortable, clean, and suitable for business travel. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience you experienced with the restaurant staff. We take your comments seriously and will address this matter with our team to ensure that our staff members are properly trained in customer service and handling situations where an order may be taken incorrectly. Your feedback helps us improve and provide a better experience for all our guests.Regarding the absence of a safe in your room, we understand the importance of security for our guests' belongings. While we currently do not have safes in the rooms, we appreciate your suggestion and will consider it as we continue to enhance our amenities and services.Thank you again for choosing our hotel for your stay and for taking the time to share your thoughts. We value your feedback and hope to have the opportunity to welcome you back in the future, providing an even better experience during your next visit. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to us.

10/10 超赞

Ka Ying

与家人出行
满意:客房舒适度
2023 年 7 月入住 1 晚
Shaun 于 2023年07月5日 的回复
I'm glad to hear that you had a great experience at the hotel with good service! Positive experiences and attentive staff can make a significant difference in a hotel stay. It's wonderful when the hotel staff goes above and beyond to ensure that guests have a comfortable and enjoyable stay.If you have any other feedback or if there's anything else I can assist you with, please let me know!

8/10 还可以

Lai Fong Anne

2023 年 7 月入住 1 晚
Shaun 于 2023年07月5日 的回复
That's fantastic! Having a hotel with a great location can definitely enhance your overall travel experience, as it allows for easy access to nearby attractions, transportation, and amenities. It's also wonderful to hear that the staff at the hotel provided excellent service. Friendly and helpful staff can make a significant impact on your stay, ensuring that you feel welcome and well taken care of throughout your time at the hotel.If there's anything else you'd like to share about your experience or if you have any other questions or requests, please feel free to let me know!

6/10 一般

Wing Yan

满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
2023 年 5 月入住 1 晚
Shaun 于 2023年06月2日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

10/10 超赞

KON WAI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Shaun 于 2023年05月31日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Shaun 于 2023年05月31日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,

6/10 一般

Xian

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
一般
酒店房間地毯很髒很舊。早餐10點就結束,過於早了一點。洗手間太小,使用不方便。應該不會再選擇這個酒店。
2023 年 5 月入住 1 晚
Shaun 于 2023年05月16日 的回复
非常抱歉您在我們的酒店遇到了這些問題。我們對您提到的房間地毯髒亂和陳舊的情況感到遺憾。我們非常重視房間的清潔和維護,並將確保這種情況不再發生。我們會請我們的清潔團隊進一步注意和改善地毯的狀態,以提供更好的住宿體驗。此外,我們也很抱歉早餐時間對您來說太早了。我們會考慮您的反饋,以確定更合適的早餐時間,以便讓每位客人都能充分享受早餐的便利。您提到洗手間太小且不方便使用,我們感到非常遺憾。我們明白洗手間的舒適和便利對於客人的重要性,我們將考慮這一點並盡力改善洗手間的設計和布局,以提供更好的使用體驗。再次感謝您的反饋,我們對您的不滿感到非常遺憾,並且我們會竭盡所能改進我們的服務和設施。如果未來有機會再次為您提供服務,我們將非常樂意能夠改變您對我們酒店的印象。

8/10 还可以

Xian

商务旅客
满意:住宿条件和设施,清洁度
Good
Clean and tidy. But the room is too small.
2023 年 4 月入住 1 晚
Shaun 于 2023年04月27日 的回复
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are glad to hear that you found the room to be clean and tidy. However, we apologize that the size of the room did not meet your expectations.We understand that room size can be a personal preference, and we strive to provide a comfortable and enjoyable stay for all of our guests. While we cannot change the size of the room, we do offer a variety of room types to suit different needs and preferences. Please feel free to inquire about our other room options during your next visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,

2/10 糟糕

Yuan

2023 年 4 月入住 1 晚
Shaun 于 2023年04月26日 的回复
Thank you for taking the time to post: It is clear that on this occasion we did not reach your expectations and please accept my apologies. Your post has been shared with the management team and any action available to us will be taken moving forward.

8/10 还可以

Wai Ming Agnes

2023 年 4 月入住 1 晚
Shaun 于 2023年04月24日 的回复
I'm glad to hear that you had a positive experience during your stay and that you didn't face any issues. Your comfort and satisfaction are our top priorities, and it's always great to hear when we've achieved that goal.If you have any further feedback or if there is anything we can do to make your future stays even better, please do not hesitate to let us know. We appreciate your business and hope to provide you with another enjoyable stay in the future.

8/10 还可以

WAI TONG

2023 年 3 月入住 1 晚
Shaun 于 2023年03月10日 的回复
Thank you so much for taking the time to share your hotel experience at the hotel We are pleased that you had a good time with us taking advantage of our facilities and praising our dedicated team. We hope to welcome you back in the near future. Regards. Shaun

6/10 一般

Wan Chi

2023 年 2 月入住 1 晚
Shaun 于 2023年03月31日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON HEATHROW T4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Shaun

8/10 还可以

G

2023 年 1 月入住 1 晚
Shaun 于 2023年01月5日 的回复
Thank you for taking the time to review our hotel, , following your recent stay with us. It is wonderful to read how our team were able to create memorable moments to ensure your time here was an unforgettable experience. Your comments will be shared with our team in which they would appreciate to read.Thank you again for choosing the hotel, we look forward to welcoming you back in the future. Regards,

10/10 超赞

Mendy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
雖然只是入住數小時以便乘早機,但登記快速,睡房舒適整潔。原以為5:30 check out,一定未能享受已包含的早餐,但喜出望外地餐廳5:00便營業,方便一眾早機客。早餐款色不多,基本的殼物類、麵包、煙肉腸仔雞蛋等,都可以的。總結是乘早機的好選擇。

4/10 很差

真实旅客

不满意:员工和服务,清洁度
2022 年 11 月入住 5 晚
Shaun 于 2022年12月28日 的回复
Thank you for choosing the Holiday Inn Express London Heathrow T4 and for taking the time to provide feedback about your experience.We would like to start by apologizing to you for the inconveniences you faced during your stay and that we did not meet your expectations.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 一般

Thomas

2022 年 7 月入住 2 晚

8/10 还可以

Lai Chun

2022 年 4 月入住 1 晚
Shaun 于 2022年05月3日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Yafit

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 5 月入住 1 晚

8/10 还可以

Joann

满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Decent for an airport hotel but my room looked over lobby 😑 and no amenities in the room. Shampoo and body wash and nothing else.
2024 年 5 月入住 1 晚

10/10 超赞

Michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is perfectly fine for the purpose of being at airport. Dining options while limited were good. Staff was overly cautious about saying when I needed to depart for my flight
2024 年 5 月入住 1 晚

8/10 还可以

Maureen

满意:清洁度、员工和服务、住宿条件和设施
This was a very convenient stay for overnight at Heathrow. Relatively clean, good breakfast included. Prices for supper very expensive, but not unexpected in an airport hotel
2024 年 4 月入住 1 晚

10/10 超赞

Iris

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walkable to and from terminal 4 at Heathrow airport. Just ask how to cross over through an indoor bridge. That was huge for me. Large, well equipped room, bit London city prices and very quiet. Nice breakfast.
2024 年 5 月入住 1 晚

8/10 还可以

Joseph Victor

满意:清洁度、员工和服务、住宿条件和设施
Great Hotel; very convenient location; excellent staff/service; I would stay here again.
2024 年 5 月入住 1 晚

10/10 超赞

Anne,Rockaway Park

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2024 年 5 月入住 1 晚

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
Glad hotel is so close to the airport
2024 年 5 月入住 1 晚

4/10 很差

Richard

与配偶出行
不满意:住宿条件和设施
Dirty carpets and damaged sofa
2024 年 5 月入住 1 晚

2/10 糟糕

Wesley,Surprise

与配偶出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
Had a problem after check in. Power went out in room. Nobody knew where circuit breaker was to reset. After wife shower we plugged all the I phones and iPads in and circuit popped. After midnight. By the time came to do something management sent one guy up he tried several things and left. 30 minutes later we called again about what are going to do? They send up a lady now and she cannot do anything . Now after 1 am I suggest they bring something with temp lighting. So she comes back with flashlights and tells us they are moving us to another room from the 4 floor to 6th. We are in our sleeping pajamas dragging our opened suitcases in the hallways and elevators. The first rooms we are moving into is occupied. So she goes back down and about 20 minutes later has keys to another room. Finally at 2 am we get to lay down to sleep.
2024 年 5 月入住 1 晚

4/10 很差

G

商务旅客
Room was below acceptable standards. Carpet and walls were filthy, kettle not working, and general condition of the furnishings need improvement.
2024 年 5 月入住 1 晚

10/10 超赞

Jodie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Perfect location for travel and yummy, reasonably priced food for being in the airport. Super helpful and friendly staff too.
2024 年 5 月入住 1 晚

8/10 还可以

Margaret

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bathroom was very small and the sink wouldn’t drain properly. The beds were comfortable and the decor is fresh. It was convenient to have a restaurant on site and connectes to the airport
2024 年 5 月入住 1 晚

6/10 一般

jacqueline,Airdrie

满意:清洁度、员工和服务、住宿条件和设施
Issues with my room card then the parking pass had to go back and forth to check in to sort this out Otherwise decent room Breakfast was adequate
2024 年 5 月入住 1 晚

10/10 超赞

James

满意:住宿条件和设施
We chose this hotel because we had an overnight layover. It was a great option. We decided to take a free train from Terminal 3 to Terminal 4 and take the walking bridge to the hotel. It’s about a 10-15 min walk. So it you have luggage it will be a hard walk. Maybe the bus is a butter way for you. It drops you right at the door of the hotel.
2024 年 5 月入住 1 晚

10/10 超赞

Ines

满意:清洁度、员工和服务、住宿条件和设施
N/a
2024 年 5 月入住 1 晚

8/10 还可以

Brandi

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good stay! Loved how easy it was to get to the airport terminals. Free transportation available from the hotel to terminal 3. Short 10 minute walk indoors to the rails. Total of around 20 minutes from hotel to terminal 3 check in. Breakfast included was a plus. Would stay again.
2024 年 4 月入住 1 晚

4/10 很差

Vivian

与配偶出行
满意:清洁度
Horribly expensive food, and it isnt even good food.
2024 年 5 月入住 1 晚

10/10 超赞

Ben

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for overnight stop at Heathrow.
2024 年 5 月入住 1 晚

6/10 一般

Peter

满意:员工和服务,清洁度
Things in the common areas were a bit past their prime (stained/worn chair cushions, tables on need of cleaning). Room has need of a little TLC, e.g., handles on door and sink plug that didn’t work.
2024 年 5 月入住 1 晚

8/10 还可以

Christopher

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Virtually on airport property. Convenient shuttle, but not free. €6.80 per person. Good dining options as both hotel and the Crown Plaza share the same building. Only 2 usb outlets in room and no electric plugs available for an adapter.
2024 年 5 月入住 1 晚