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关于OYO 阿林萨酒店 - 伦敦伊尔福德的点评

3.5 out of 5
OYO 阿林萨酒店 - 伦敦伊尔福德
Mansfield Road, 50, Ilford, ENG

点评

5.8
10 分 - 超赞。32 条好评，共有 287 条点评" "
8 分 - 还可以。66 条好评，共有 287 条点评" "
6 分 - 一般。82 条好评，共有 287 条点评" "
4 分 - 很差。48 条好评，共有 287 条点评" "
2 分 - 糟糕。59 条好评，共有 287 条点评" "

6.0/10

清洁度

7.0/10

员工和服务

5.4/10

服务设施

5.6/10

住宿条件和设施

5.0/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 4 晚

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
Dirty

6/10 一般

KA KIT，香港

满意：清洁度、住宿条件和设施、客房舒适度
一般
酒店離地鐵站其實要行很遠，需要在地鐵站附近坐巴士到酒店附近。入住了幾晚，但只有頭2天有提供早餐。 房間不大，但還可以接受，也算舒適的。

6/10 一般

Tobias ，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A bit far away from Iford National Train Station
We stayed there for 2 nights and it require some distance of walk from the Iford Train Station. Easy to get food nearby as there is a shopping mall and subway on the way to the hotel.

6/10 一般

Kauselliah

商务旅客
满意：员工和服务
The area Ilford has abandon ist cleanliness. People are friendly. Not much to see in the town. The personal at the Hotel truly friendly and helpful.
2023 年 6 月入住 2 晚
Dewi 于 2023年07月15日 的回复
We truly regret the distress caused, Kauselliah! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Dewi

2/10 糟糕

Johnpaul

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible, smelling and not neat
2023 年 4 月入住 2 晚
Johnpaul 于 2023年05月4日 的回复
Sorry for the hassle you Johnpaul! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Charles

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Tiny room with flies everywhere. Terrible air con unit that didn’t cool the room at all
2023 年 4 月入住 2 晚
Barbara 于 2023年05月4日 的回复
Hi! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 糟糕

Adam

2023 年 4 月入住 1 晚
Barbara 于 2023年05月4日 的回复
Hi, Adam! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 很差

真实旅客

团体旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 4 月入住 4 晚
Ammy 于 2023年04月19日 的回复
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

Lee

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't go to this hotel.
I would not recommend this hotel to anyone. The room smelt of drains and mould. There were 3 separate air freshners that hardly touched this. The bed sheet was so thin you could read a newspaper through it. You could feel the mattress spring. The shower was cold and there was noise from staff until 2.30 in the morning. The room had one tiny velux window.
2023 年 3 月入住 1 晚
Eva 于 2023年04月6日 的回复
Sincere Apologies, Lee! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

4/10 很差

Mick

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Nice guy checked me in but went downhill when I arrived at my room. Horrible smell on entry to room. Tin of air freshener on the table tells me the staff are aware of this, but still let the room out to paying customers. Mould in shower enclosure. More water came out of the shower hose than the shower head. Corridor doors dont have door closers so are banging shut all night. Won't be re-booking here again in the future.
2023 年 3 月入住 1 晚
Eva 于 2023年04月6日 的回复
Hi, Mick! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

2/10 糟糕

Per

2023 年 2 月入住 7 晚
Lisa 于 2023年03月7日 的回复
Hi, Per! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 糟糕

Mohammed Ikram

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Ava 于 2023年03月2日 的回复
Hi, Mohammed! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

4/10 很差

David

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 4 晚
Lisa 于 2023年02月14日 的回复
Hi, David! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 很差

Adam

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Ava 于 2022年12月22日 的回复
Hi, Adam! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 还可以

Tyler-jedd

满意：客房舒适度，员工和服务
Didn't expect great thing was ok for the price
Room was fairly decent no temperature control as it was broken but there was a heater in the room kettle was broken and the chair was damaged
2022 年 12 月入住 1 晚
Ava 于 2022年12月22日 的回复
Thank you for rating us positively, Guest! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

2/10 糟糕

Jessica

不满意：清洁度、住宿条件和设施、客房舒适度
Not safe for d/Deaf guests & rats in the walls.
The fire alarm went off during my stay & it has no lights to warn d/Deaf guests, a serious safety issue. I needed a place to stay for a week and the photos on hotels.com looked nice so I booked here. At first I thought "it's cheap and a bit shabby but it'll do", the longer I was there the worse it got. The staff I spoke to during my stay were friendly and I think it's a case of owners/management siphoning off any money this place makes and not reinvesting it to actually look after the building. My door's electric lock was broken & had the mechanism was exposed, the same with the door across from me. It had batteries & wiring exposed, not very safe if someone is staying with children. My room didn't appear to have any damp issues but it was very dark even in the middle of the day. The duvet had no cover, it was stained and torn, and there was the thinnest fitted sheet on top of a very lumpy mattress. The pillows also had thin covers and were very lumpy & uncomfortable. The toilet and sink initially looked clean but had lots of 'baked on' grime that could be removed with a deep clean, and there was a gross brown lump in the sink pipe. The shower worked fine, but the hose for one of the heads was broken & in need of repair. The walls are incredibly thin, I could hear conversations being had across the hall and the couple in the room next door having uh, special adult cuddles. Everybody slammed their doors at all hours of the night.
2022 年 10 月入住 5 晚
Ava 于 2022年12月22日 的回复
Hey, Jessica! It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future. Regards, Ava

6/10 一般

Gibran

与家人出行
不满意：住宿条件和设施，服务设施
I request for a change in room as upon booking i didn't realised that this hotel has no lift. My mother has knee issues and have problem go up the stair. So we managed to change our room from second floor to first floor. First floor room is small for 3 persons and no windows. Very suffocating. I also would like to give a warm compliment to Syamir who helped to bring pur luggage fown. Thank you Syamir. You are a gem to this company.
2022 年 10 月入住 9 晚
Eva 于 2022年11月19日 的回复
Hi, Gibran! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 很差

Andy

不满意：客房舒适度，住宿条件和设施
Don’t stay here
Broken window Looks like someone had broken in so couldn’t shut the window I blocked it up with a towel to try & stop the noise Couldn’t leave my stuff in the room as it wasn’t secure The staff have friends over & all talk very loudly & who does the washing up at 4 in the morning Extremely noisy
2022 年 9 月入住 4 晚
Ammy 于 2022年10月2日 的回复
Apologies for the problems you had faced, Andy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 糟糕

Monjur

2022 年 9 月入住 1 晚
Terry 于 2022年09月26日 的回复
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
Greta 于 2022年09月19日 的回复
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 糟糕

Kerry Davies

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok if your homeless worst hotel I’ve been to
When I checked in the man on the front desk was smoking a vape, horrible smell and unprofessional. The bed was rock solid not comfortable at all and now my back is in pain. Their is a picture on the wall of a lady felt like cameras watching you in her eyes. The bed sheets was stained and the room smelt of weed. The bathroom smelt of mould. Very unclean and furniture was manky. The shower hose what u hold did not work!!!!! And the circle one was not fully working properly. I went out side in the morning and the staff member was sleeping on the sofa instead of behind the desk. When I checked out their was not even a thank you from the staff they just took the card very rude and unprofessional. Will never stay their again. I did not even complain my whole stay and to not even say thank you to your guests was very rude.
2022 年 9 月入住 1 晚

6/10 一般

Adam

2022 年 8 月入住 1 晚
jan 于 2022年08月23日 的回复
Hi, Adam! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

6/10 一般

Pasdermadjian

与家人出行
满意：员工和服务
不满意：客房舒适度，清洁度
2022 年 7 月入住 2 晚
Arthur 于 2022年08月17日 的回复
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 一般

Timothy

团体旅客
2022 年 6 月入住 3 晚
Christina 于 2022年07月3日 的回复
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 糟糕

Annett

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Nie wieder
2022 年 6 月入住 5 晚
Simon 于 2022年07月11日 的回复
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 超赞

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
Room smelled of cigarette smoke
Service was excellent. The hotel is very basic which we expected for the price. However, the room was supposed to be nonsmoking but reeked of smoke and the carpet was old and could have used shampooing.
2022 年 6 月入住 6 晚
Simon 于 2022年06月23日 的回复
Thank you for rating us with such awesome words! We will strive to keep up with your expectations every time. Regards, Simon

10/10 超赞

Chirag

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rooms, service, location, cleanliness..its a 5/5 on all! Would highly recommend! And a special tip of hat to Azad who was at the reception, extremely kind and helpful
2022 年 6 月入住 2 晚
Ammy 于 2022年07月11日 的回复
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 一般

Colin

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2022 年 6 月入住 2 晚
Christina 于 2022年07月3日 的回复
Hi, Colin! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 糟糕

Andreas

不满意：员工和服务，清洁度
Vor Ort mit Buchung über Expedia dort angekommen um zu hören es wurde nix für mich gebucht absolut unflexibel obwohl ich alles vorgezeigt habe und dort alles beschrieben stand nach Telefonat mit Expedia auf einen 2ten Versuch noch einmal aus London raus gefahren zur Unterkunft trotz einer Mail das alles jetzt klappt dennoch keine schlaf Möglichkeit dort erhalten absolut schrecklicher kurztrip gewesen
2022 年 4 月入住 1 晚
Cheshta 于 2022年05月3日 的回复
Hallo, Andreas! Wir erwarten niemals, dass unsere Gäste mit solchen Problemen konfrontiert werden. Wir haben dies mit unserem Team geteilt, um die entsprechenden Schritte zu unternehmen, um sicherzustellen, dass es nicht wieder vorkommt. Grüße, Ivy

8/10 还可以

R

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚
Ammy 于 2022年05月6日 的回复
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

8/10 还可以

Patricia

团体旅客
满意：员工和服务
Great for the price & great service
There was a plumbing issue in the room we were given and the gentlemen at the front desk were really nice and helpful. They responded immediately and moved us to another room. The overall service was really good and I’ll definitely be coming back next time I’m in the area.
2022 年 4 月入住 1 晚
Ammy 于 2022年05月6日 的回复
Hi, Patricia! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

6/10 一般

Michelle

团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
You get what you pay for!
It was what you paid for! Cheap, small room but somewhere to stay. The staff member was accommodating and when I said that the room was cold, he brought in a heater. There was a strong weed smell in Reception but we did arrive late in the evening. The decor was a little shabby. Bathroom was clean.
2022 年 2 月入住 1 晚
Jane 于 2022年02月21日 的回复
Hi, Michelle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 一般

Adewale

满意：清洁度
2022 年 1 月入住 5 晚
Noah 于 2022年01月29日 的回复
Hi, Adewale! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

8/10 还可以

Osman

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 2 晚
Rudra 于 2021年12月5日 的回复
Thanks for the positive rating, Osman. Hope to host you soon Regards, Rudra

2/10 糟糕

darren

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Ammy 于 2021年11月13日 的回复
Hi, Darren! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 糟糕

Isaac

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
The Worst Hotel I’ve Ever Stayed At.
Checked in and found my room had a metre squared hole in the ceiling above the bed sealed up with newspaper. When the lights went off, light visible through void so room didn’t even go dark. En-suite toilet had an exposed soil pipe which stunk out the room. No parking on the drive available as advertised. The whole experience felt so disgusting that I checked out at 05:30AM so that I didn’t have to spend any longer than I had to there. The worst hotel I’ve ever stayed at.
2021 年 10 月入住 1 晚
Cheshta 于 2021年10月26日 的回复
Hi, Isaac! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

4/10 很差

Brandon

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚
Jane 于 2021年09月18日 的回复
Hi, Brandon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 糟糕

Saira

不满意：住宿条件和设施，清洁度
Terrible experience.
2021 年 8 月入住 1 晚
Cheshta 于 2021年08月31日 的回复
Hi, Saira! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 糟糕

Rory

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚
Ammy 于 2021年09月17日 的回复
Hi, Rory! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 糟糕

真实旅客

与配偶出行
不满意：住宿条件和设施，清洁度
Rooms are not up to standards. Imagines not the same in real life. No cleanliness as found RAT in room. Moved two didn’t rooms and both poor. Will not book again. No manger or supervisor in building.
2021 年 8 月入住 1 晚
Jane 于 2021年08月22日 的回复
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This place was horrible. There was a 12pm curfew that we did not know until arriving. There was mould on the windows and it was broken (smashed and missing one of the 2 handles), there was damn all on the ceiling
2021 年 6 月入住 3 晚
Leo 于 2021年07月6日 的回复
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 一般

真实旅客

2021 年 7 月入住 1 晚
Noah 于 2021年07月16日 的回复
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Noah

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：住宿条件和设施
2021 年 6 月入住 1 晚
Jane 于 2021年07月15日 的回复
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

10/10 超赞

Jenniene

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed my stay. I had a nice, well lit, spacious room with a kitchen.
2021 年 6 月入住 1 晚
Steve 于 2021年06月25日 的回复
Thank you so much for the amazing feedback, Jenniene! We will put in our efforts to provide consistent service every time. Regards, Steve

2/10 糟糕

Ricardo

团体旅客, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid!
I stayed at this hotel for no more than 10 minutes before checking out abs paying for another hotel. The welcome was cold by the receptionist, who had his friends hanging around playing cards. Wasn’t impressed with walking in and being stared at by them. I walked into the room and was very disappointed. It really is a case of you get what you pay for! Broken lights, Dust everywhere, hand towels given as bath towels, shower was hardly a shower. I’m 5’5...I banged my head on the low ceiling at least twice, so if you’re any taller, wear head gear! Walked out, handed back my key and booked the Travelodge and had a much better experience!
2021 年 3 月入住 1 晚
Leo 于 2021年04月7日 的回复
Hi, Ricardo! We never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

10/10 超赞

Anna

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 2 月入住 1 晚
Bruce 于 2021年02月7日 的回复
Thank you so much for the charming rating Anna. Your review made our day. Have a great day ahead. Regards, Bruce

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2020 年 12 月入住 13 晚
Jack 于 2020年12月22日 的回复
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jack

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The bed was not cleaned. There was hair all over and stains and the room stank! We asked the man in reception to change the bed covers as it looked like it wasn’t changed but he just sat there as if it was none of his business? Careless staff.. poor hygiene
2020 年 12 月入住 1 晚
Leo 于 2020年12月9日 的回复
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

8/10 还可以

Peter

商务旅客
满意：员工和服务
2020 年 11 月入住 1 晚
Jon 于 2020年12月3日 的回复
Hey, Peter! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Jon