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关于希斯罗中庭酒店的点评

4 out of 5
希斯罗中庭酒店
Great South-West Rd, Feltham, England

点评

8.0

很好

10 分 - 超赞。187 条好评，共有 433 条点评" "
8 分 - 还可以。147 条好评，共有 433 条点评" "
6 分 - 一般。44 条好评，共有 433 条点评" "
4 分 - 很差。21 条好评，共有 433 条点评" "
2 分 - 糟糕。34 条好评，共有 433 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Guest Relations Manager 于 2019年10月9日 的回复
Dear Guest, Thank you for your 10-star review, we are delighted that you had an absolutely wonderful stay with us Best Regards

8/10 还可以

Chi-Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
I.P. Singh 于 2019年08月2日 的回复
Dear Chi Ming, We are delighted to receive your positive feedback and we hope to serve you again in the very near future Best Regards

10/10 超赞

Nigel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent stay
2022 年 7 月入住 1 晚
Atrium Hotel Heathrow 于 2022年08月2日 的回复
Dear Nigel, Thank you for your review. We hope we get a chance to welcome you back .

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
En bra vistelse
Det var bra, inte dåligt och inte perfekt.
2021 年 11 月入住 1 晚
Atrium Hotel Heathrow 于 2022年01月13日 的回复
Dear Guest, Thank you for your feedback. We look forward to welcome you in future.

10/10 超赞

Stacy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice POOL
Very Clean Room and AWESOME pool. The problem is that the pool was limited.40 minutes we could stay at the pool. It was very very nice. The restaurant is so so. No big deal but not bad. I am happy with my stay and i would stay again!.
2020 年 9 月入住 2 晚

8/10 还可以

Annabel，Somerset

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and comfortable. Room had all facilities required
2020 年 5 月入住 1 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Annabel, Thank you for your 4-star review Best Regards

10/10 超赞

Jasmine

2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Jasmine, We are delighted to receive your all-stars review Best Regards

10/10 超赞

Lauren Steward

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice modern hotel
My family and I had a great stay. The hotel was lovely and clean. The staff were very nice and approachable. And the children loved the pool.
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Lauren, Thank you for taking the time to give your all-stars review Best Regards

10/10 超赞

Yucel，London

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was really warm even though we had an a/c on but other than that really good stay xx
2020 年 9 月入住 2 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Yucel, Thank you for your 5-star review, our airconditioning unit works as an air-con and also as a heater, I assume the settings were on warm rather than cold air, we have a maintenance team on-site 24/7 to assist our guests Best Regards

4/10 很差

J

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear J, Feedback is the lifeline of our business to learn from our shortcomings and continuously improve, we hope to make a difference and improve on your next visit Best Regards

8/10 还可以

Mark

2020 年 9 月入住 2 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Mark, Thank you for your positive feedback, Best Regards

10/10 超赞

Fabio

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very friendly staff,good value for money, great location.
2020 年 9 月入住 2 晚
Guest Relations Manager 于 2020年10月15日 的回复
Dear Fabio, Thank you very much for your all-stars feedback Best Regards,

8/10 还可以

Kevin

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Kevin, Thank you for your positive feedback, Best Regards

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our favourite hotel when visiting London!
We love this hotel and this was our fourth stay in 2 years. It’s a great location for the airport. The rooms are really spacious and quiet despite being right by the take off runway. There is a country style pub only 5 minutes walk away along with a field of friendly geese and horses. It’s also a stones throw from Hatton Cross station which is on the piccadilly line; 40 minutes into central London. We’d definitely stay here again and again and again!
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Guest, We are delighted to know that you continue to enjoy your stay with us at Atrium, we look forward to welcoming you again in the very near future Best Regards

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Eye-Catching
You can see the hotel from the station, Easy check-in and a very comfortable nights sleep. Would definitely stay here again.
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Richard, Thank you for your positive review, we hope to serve you again in the near future Best Regards

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 2 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear David, Thank you ever so much for your all-stars review Best Regards

8/10 还可以

Michael

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant and convenient.
Very convenient for Hatton Cross tube station (which has no lifts), and easy access for all Heathrow terminals. Perfect for an overnight flight stay at Heathrow as long as you don’t have too much luggage.
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Michael, We are pleased to know that you enjoyed your stay with us at Atrium, thank you for your positive feedback Best Regards

4/10 很差

Jarmo

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Jarmo, Feedback from our guests really help us to improve our service and product, we hope to have an opportunity to do wow yourself on your next visit Best Regards

10/10 超赞

zainab

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Zainab, We are delighted to receive your all-stars review which I will share with all the team, we look forward to welcoming you back in the very near future Best Regards

2/10 糟糕

David

商务旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
Avoid
I stay at a hotel 4 days a week so I thought I would try this one ! What a mistake ! If you like noice - fighting - drunk people book here . Fire alarm went off - people taking drugs and smoking ! DO NOT BOOK THIS HOTEL !! There are lots of other great hotels literally minutes away which are all much better than this dump . Just so glad I was alone and not with my family
2020 年 9 月入住 2 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear David, I would assume you have the wrong hotel, we are a brand new 4-star deluxe hotel all other hotels that you mention are several years old

2/10 糟糕

真实旅客

满意：住宿条件和设施，清洁度
不满意：员工和服务
Noisy Customers & Poor Service
I stayed here as I needed to be in the airport at 7am for work. Living some distance away it seemed a sensible option. Sadly on the same floor as mine another room was having a very loud party. Complaints were raised to reception to no avail. During the early hours said party spilled into the hallway with screaming/shouting and running around. Eventually the fire alarm was triggered. I’ve had about 2hrs sleep, I would have actually been better off staying at home! Upon raising a complaint today, the hotel has refused any compensation. It’s safe to say they have been poor during and after this issue. Credit to hotels.com though for offering a credit voucher as a good Will gesture. Hopefully this is an isolated incident, however be aware that if you do have an issue with your stay it appears the hotel is reluctant to help.
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Guest, Please accept our sincere apologies for the inconvenience, we have security on-site 24/7 to assist our guests with any issues, I can assure you that this would be an isolated issue which has been dealt with in a robust manner Best Regards

10/10 超赞

Calum

满意：清洁度、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Calum, Thank you for your all-stars feedback which I will proudly share with the team, we hope to welcome you back soon Best Regards

10/10 超赞

Samuel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
We had a wonderful time at this hotel. The facilities were in good working condition, the beds were comfortable and the level of hygiene was impressive given the current COVID guidance. The hotel staff went above and beyond to make our stay a pleasant one especially Meriam.
2020 年 8 月入住 2 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Samuel, We are delighted to receive your compliments, I will personally pass on your feedback and appreciation to Meriam Best Regards

10/10 超赞

Aisha

2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Aisha, Thank you for your positive feedback, I will share with all the team at work during your stay Best Regards

8/10 还可以

真实旅客

2020 年 8 月入住 2 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Guest, Thank you for your positive feedback, greatly appreciated by Team Atrium

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Really good hotel. Directly under Heathrow flight path BUT I did not hear a single plane. Really good soundproofing. Directly across from Hatton tube station for easy access into Central London. I do a lot of work around this area and when things return to 'normal' I will stay here again.
2020 年 8 月入住 2 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Mark, We are so pleased to receive your positive feedback which I will share with the team, we look forward to welcoming you again in the near future Best Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Modern and convenient
Really handy location for Heathrow Airport, nice modern room with a very comfortable bed. You can't notice the aircraft despite being right on the flight path. The restaurant was not so convincing, but overall a great place to stay if you need to get to Heathrow.
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月24日 的回复
Dear Guest, We are delighted to know that you enjoyed your stay with us and thank you for your positive feedback, we have made several changes to our restaurant service to ensure safety and security of all our guests, we continue to improve based on guest feedback, Best Regards

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月24日 的回复
Thank you for your positive feedback Best Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年09月24日 的回复
Dear Guest Thank you for your 5-star rating, we hope to receive your esteemed custom again in the near future Best Regards

8/10 还可以

Tamasine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月19日 的回复
Dear Tamasine, Thank you for taking the time to give us your positive feedback Best Regards

8/10 还可以

Jonathan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Small car park at a premium price.
Underground car park wasn't available so had to use the small car park at the side of the hotel. I was lucky as someone was pulling out of a space on my second pass so was able to park, however, no other car park is available if you don't find a space so would have to find one quite far away. To top it all the hotel charged me £16 for the privilege.
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月12日 的回复
Dear Jonatan, Thank you for taking the time to give us your feedback, the small car park at the side of the Hotel is owned by the hotel as well, we were in the process of fogging our car park for additional sanitization which is now completed, car park charges are standard and clearly illustrated on all of our websites Best Regards

2/10 糟糕

Krzysztof

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
rubbish Hotel cheerful but not cheap !!!
Rooms are very small and far from clean ( broken paint on the walls dirty walls etc). The check in was a nightmare they asked me to pay refundable deposit not sure why and what for but most of the scam wis in the location the hotel is not in Heathrow is in Hatton Cross I should ask for my money back awful stay and very unfriendly staff
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Krzysztof, I am not sure if you have reviewed the correct hotel, Atrium Heathrow is a brand new hotel, it is not even possible to have dirty walls or paint coming off, all 4-star hotels ask for a pre-authorization at check-in, staff would follow a standard hotel policy, our standard rooms are 21 square meters which are among the largest within Heathrow area and comp set

8/10 还可以

P

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear P, Thank you for your positive feedback Best Regards

6/10 一般

Paul

满意：清洁度、住宿条件和设施、客房舒适度
parking charges are too high
The hotel was good but be careful of extra charges, The parking costs £16 per night and check if you have already booked breakfast because the hotel refused to accept that i had booked and paid for breakfast and i was charged £27.90 for 2 very bland breakfasts which due to the fantastic customer service of Hotels.com is now been returned
2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Paul, Apologies for the inconvenience, I will double-check the issue with breakfast, our parking charges are clearly mentioned on Expedia website, we do not have any hidden charges, Parking charges in Heathrow area Hotels vary between 14 to 21 pounds per night, we have maintained our charges towards the lower end of the comp set hotels, Best Regards

10/10 超赞

真实旅客

2020 年 8 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Thank you for your 5 star review

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Guest, Thank you for your 10-star review Best Regards

8/10 还可以

Julie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Julie, Thank you for your positive feedback, Best Regards

6/10 一般

Anas

满意：清洁度、住宿条件和设施、客房舒适度
2020 年 7 月入住 2 晚
Guest Relations Manager 于 2020年08月19日 的回复
Dear Anas, We will re-train and work harder to get a 5-star review next time you stay with us Best Regards

8/10 还可以

Sunil

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Our stay was lovely , just little problem with breakfast and service . Few choice in breakfast . Overall was good . Thankyou
2020 年 7 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Sunil, Thank you for your feedback, Breakfast buffet offer has to be changed to plated due to guidelines from authorities in line with covi19 safe distancing policy Best Regards

10/10 超赞

真实旅客

2020 年 7 月入住 1 晚
Guest Relations Manager 于 2020年08月11日 的回复
Dear Guest Thank you for your 5-star review Best Regards

10/10 超赞

SRINIVASULU

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall good
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年07月2日 的回复
Dear Srinivasulu, We are delighted to receive your compliments and to know that you had a wonderful stay with us, we look forward to welcoming you again in the near future Best Regards

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年07月2日 的回复
Dear Guest, Thank you for taking the time to review Best Regards

10/10 超赞

Mark，Oswestry

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel easy to get too and very up to date Friendly staff and shops near by for snacks
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年07月2日 的回复
Dear Mark, Thank you for your 5-star review, we are delighted to know that you enjoyed your stay with us Best Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年07月2日 的回复
Dear Guest, We are delighted to receive your 5-star review, we hope to welcome you back in the near future Best Regards

2/10 糟糕

Janie j

满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年06月16日 的回复
Dear Janie J, Customer feedback helps us to continually improve our product and offer, it seems we fell short of our usual high standards, would have been helpful to receive feedback and try to better our service Best Regards

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything nice had nice stay I enjoyed keep it up
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年06月9日 的回复
Dear Guest, Thank you for your 5-star review, we look forward to welcoming yourself in the very near future Best Regards

10/10 超赞

Linda

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really liked the place it was so quiet, excellent customer service very welcoming
2020 年 5 月入住 2 晚
Guest Relations Manager 于 2020年06月9日 的回复
Dear Linda, We are delighted to receive your 5-star feedback and to know that you had a wonderful stay with us at Atrium Best Regards

10/10 超赞

Jon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Guest Relations Manager 于 2020年06月9日 的回复
Dear Jon, Thank you for your positive feedback, we hope to welcome you again in the very near future Best Regards

10/10 超赞

Jessica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for Layovers
Check-in was fast and easy. The rain shower is amazing with plenty of toiletries and heated towels in the bathroom. There are blackout curtains, fluffy pillows, and a warm blanket, plenty of lights and mirrors to add space and ambiance for whichever mood you're in. Also, plenty of outlets and USB available.
2020 年 5 月入住 1 晚
Guest Relations Manager 于 2020年06月9日 的回复
Dear Jessica, Thank you for your kind compliments, we are pleased that you had an enjoyable stay with us Best Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 5 月入住 1 晚
Guest Relations Manager 于 2020年06月2日 的回复
Dear Guest, We are delighted to know that you had a wonderful stay with us at Atrium, we look forward to welcoming you again in the near future Best Regards