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关于金丝雀河滨广场酒店的点评

5 out of 5
金丝雀河滨广场酒店
46 Westferry Circus, Canary Wharf, London, England

点评

9.0

非常棒

10 分 - 超赞。397 条好评，共有 575 条点评" "
8 分 - 还可以。107 条好评，共有 575 条点评" "
6 分 - 一般。42 条好评，共有 575 条点评" "
4 分 - 很差。10 条好评，共有 575 条点评" "
2 分 - 糟糕。19 条好评，共有 575 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

8.4/10

服务设施

9.2/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Standard of housekeeping need to improve
General Manager 于 2017年02月10日 的回复
Thank you for taking your time to rate our Hotel and Service. We are sorry to hear that our Housekeeping standards did not exceed the high standards that we strive for. We will pass this on to our Housekeeping management. Truly hope you have enjoyed the remaining of your stay. Looking forward to welcome you back, Canary Riverside Plaza Hotel

8/10 还可以

Keng，香港

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的酒店
很好的酒店

10/10 超赞

Yi Chun Cindy，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
五星级的服务！！
这家位于伦敦中心边缘的四季，其实就在酒店旁的west ferry 搭船，二十分钟就到 london eye，十分钟到 Greenwich. 走十分种的路就可以搭jubilee line 直达伦敦中心各著名的景点。对于喜欢住五星级饭店有不愿花超过三百磅的旅客，是很好的选择。重点是四季的服务完美无瑕，不论那一个环节，都令人满意。面对泰晤士河美景的房间及跑步道，还有什么比这个更享受的呢？

10/10 超赞

Kopie，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect view and location

10/10 超赞

Jonjo，Redmond

2024 年 4 月入住 1 晚

10/10 超赞

Natalie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding. Would definitely return ! Not a bad word to say about this .
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月2日 的回复
Dear Ms. Natalie,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 超赞

Marc

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 9 月入住 4 晚
Hotel Management 于 2023年10月23日 的回复
Dear Mr. Delahaut,Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel and giving us a five star feedback.We hope to welcome you back in the near future!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Refreshing stay
We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!! A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.
2023 年 7 月入住 1 晚
Hotel Management 于 2023年07月17日 的回复
Dear Sir/ Madam,We are delighted to learn that you had a pleasant stay, and thank you very much for taking the time to share your excellent experience at Canary Riverside Plaza Hotel. We are pleased to know that our attention to details was appreciated by you. At our hotel, we strive to provide a comfortable and enjoyable experience for all of our guests. We value your feedback as it helps us continue to improve and provide an exceptional service. We are looking forward to welcoming you again soon!

2/10 糟糕

James

2023 年 7 月入住 1 晚
Hotel Management 于 2023年07月17日 的回复
Dear James,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
A great night’s sleep. Just a lovely hotel
2023 年 6 月入住 1 晚
Hotel Management 于 2023年07月17日 的回复
Dear Paul, Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel, we are pleased to hear you had a wonderful stay and had a lovely sleep! We hope to welcome you back soon for another unforgettable stay.

10/10 超赞

A

2023 年 6 月入住 2 晚
Hotel Management 于 2023年07月17日 的回复
Dear Mr. Dunn,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

2/10 糟糕

Jasper

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Be aware
The hotel is not even close to "five star" and is overpriced. All ratings must be fake and bought. The building in general is in a bad condition and the rooms are dirty with stains on the carpet. And outside in the corridor. Bathroom wasn't cleaned and dirty bed sheets. There was no AC and we couldn't open the windows to let some fresh air in to the room. We left immediately for another accomodation.
2023 年 5 月入住 1 晚
Hotel Management 于 2023年07月17日 的回复
Dear Mr. Nordling, Thank you for sharing your recent experience with us at the Canary Riverside Plaza Hotel. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your stay. We would like to assure you that we take all guest feedback seriously and we will be reviewing your comments with our team to make improvements where necessary.Kind regards,

10/10 超赞

Miron

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy
2023 年 5 月入住 1 晚
Hotel Management 于 2023年07月17日 的回复
Dear Miron,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

8/10 还可以

Gian

与配偶出行
满意：员工和服务，清洁度
Needs some refurbishment for this price !
2023 年 5 月入住 2 晚
Hotel Management 于 2023年05月9日 的回复
Dear Mr. Plattner,Thank you for taking the time to provide your feedback. We are committed to continuously improving and your input is invaluable to us. We have passed your information to our Senior management team and hope to welcome you back in the near future.Kind regards,Hotel Team

10/10 超赞

Chris

2023 年 4 月入住 2 晚
Hotel Management 于 2023年04月26日 的回复
Dear Mr. Bertins,Thank you so much for your kind review. We hope to welcome you back soon.Kind Regards.

10/10 超赞

Kadir

满意：清洁度、员工和服务、服务设施
There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this
2023 年 4 月入住 7 晚
Hotel Management 于 2023年04月21日 的回复
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. We hope to welcome you back in the near future.Kind regards.

10/10 超赞

Kadir

商务旅客
满意：清洁度、员工和服务、服务设施
Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately
2023 年 2 月入住 3 晚
Hotel Management 于 2023年04月14日 的回复
Dear Kadir, Thank you so much for your kind review. Kind Regards

10/10 超赞

simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quality Hotel
Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.
2023 年 2 月入住 1 晚
Hotel Management 于 2023年04月14日 的回复
Dear Mr Cox, Thank you so much for your kind review. We hope to welcome you back again. Kind Regards

6/10 一般

pascal de

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Geen gratis dranken ontvangen omwille we wel VIP klanten zijn, gebouw is verouderd, prijs is te duur.
Front Office 于 2023年01月27日 的回复
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 超赞

真实旅客

与家人出行
满意：员工和服务，清洁度
Good but a bit of a hassle for the pool
Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel
2022 年 12 月入住 1 晚
Front House 于 2023年01月27日 的回复
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

2/10 糟糕

Daniel

与家人出行
不满意：员工和服务
C’est une honte , l’hôtel nous a refusé la chambre sous prétexte que le prix payé à Expédia était bien trop bas ! Nous n’avons pas pu avoir accès à la chambre prepayee alors que j’avais encore téléphoné la veille à l’hôtel pour confirmation de la réservation !!! C’est une vraiecescroquerie !! Avec ma femme et ma fille nous avons dû chercher un autre hôtel au prix du jour ( élève en cette période de Noël à Londres ) Plus jamais de réservation avec Expédia !!!!!
2022 年 12 月入住 1 晚
Front office 于 2023年01月27日 的回复
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 超赞

Winlae

2022 年 12 月入住 1 晚

6/10 一般

Muhammad

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Management/ pay for water bottles from fridge
The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water. Late night when we came back, the reception refused to provide water. When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.
2022 年 12 月入住 2 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotels for City meets but also soa and pool
I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.
2022 年 12 月入住 4 晚

2/10 糟糕

Yaacov

2022 年 12 月入住 2 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Birthday Stay
Had an overnight stay to celebrate a family birthday. Given a warm welcome and was offered a free room upgrade to acknowledge the birthday. Very good hotel with very welcoming staff.
2022 年 10 月入住 1 晚

10/10 超赞

Yvonne

2022 年 6 月入住 3 晚

10/10 超赞

Jenna

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family stay
Very happy with hotel. Great location. Rooms superb
2022 年 8 月入住 1 晚

10/10 超赞

Christina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tolle Aussicht auf die Themse, gute Verkehrsanbindung
2022 年 7 月入住 5 晚

10/10 超赞

Sana

2022 年 7 月入住 6 晚

10/10 超赞

Kenneth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staffs are very helpful and room with view over River Thames.
2022 年 7 月入住 3 晚

10/10 超赞

Daniel

2022 年 7 月入住 1 晚

10/10 超赞

Karen

2022 年 6 月入住 1 晚

10/10 超赞

Lars

2022 年 6 月入住 1 晚

10/10 超赞

jamie peter

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and location
2022 年 6 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚

4/10 很差

John

满意：客房舒适度，清洁度
不满意：员工和服务
Canary Wharf Riverside Plaza Hotel Very Poor.
No Tea or coffee making facilities were in the room and when asked to supply the reply was ring back at 08:00. No 24hr room service was available and the Lounge Bar ran out off food in the afternoon. After paying a deposit of £150 to reception still waiting for balance after checking out. Luckily there was a delightful cafe only two minutes away ‘Berra’. I would never stay at this supposedly 5 star hotel again.
2022 年 6 月入住 1 晚

10/10 超赞

Alison

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 2 晚

10/10 超赞

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

8/10 还可以

Joanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel and rooms, pool limited family hours and small pool space
2022 年 5 月入住 1 晚
Reservations team 于 2022年05月23日 的回复
Dear Ms. Joanne, Thank you for your valuable feedback. We shall share your feedback with the spa. Kind Regards

10/10 超赞

RICCARDO

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 4 月入住 3 晚
Reservations 于 2022年05月23日 的回复
Dear Mr. Riccardo, Thank you for your kind review. Kind Regards

8/10 还可以

Stuart

2022 年 5 月入住 2 晚
Reservations team 于 2022年05月23日 的回复
Dear Mr. Stuart, Thank you for your kind review. Kind Regards

10/10 超赞

Daniel

2022 年 4 月入住 1 晚
Reservations team 于 2022年05月23日 的回复
Dear Mr. Daniel, Thank you for your kind review. Kind Regards

4/10 很差

Hansjörg，Benken SG

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Das Hotel hatte vor langer Zeit vermutlich mal den 5Sterne Status. Der ist heute bei weitem nicht mehr gerechtfertigt. Die Infrastruktur ist alt und heruntergekommen. Das personal bemüht sich, sagt aber auch, dass sie vom management im Stich gelassen werden. Das war der Preis bei weitem nicht wert.
2022 年 4 月入住 3 晚

10/10 超赞

Laura

2022 年 3 月入住 1 晚

10/10 超赞

Ben

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A welcoming luxury hotel
All staff were extremely friendly and welcoming. Rooms were spotless and comfortable. The adjacent leisure facilities are excellent, especially the views of London from the swimming pool.
2022 年 2 月入住 2 晚

6/10 一般

Tim

商务旅客
满意：清洁度、员工和服务、客房舒适度
Good hotel in general but looking tired . My biggest bug was the fact they had a very limited Menu , for the price I paid I expected more that 4 items which is poor … on a positive the staff were great 👍
2022 年 1 月入住 2 晚

10/10 超赞

Toby

2022 年 1 月入住 1 晚

8/10 还可以

Sue

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚

6/10 一般

真实旅客

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
Fun location, light fingered staff
The location and views from the hotel are just stunning. We booked a suite for a lovely couple of days in the city but without the want for a cramped room and boring views. Having stayed at other famous hotels locally we looked forward to the unique perspective the Plaza presents, with the water taxi pier almost at the front door. Sadly a bag of Birthday fairly low value gifts were removed from our room, we initially thought this was an error by one of the employees but have since moved to the conclusion sadly they were stolen. The security officer handling to situation seemed genuine at the time, checking CCTV to confirm we had returned from shopping with the items when we said we had. But once we had left to return home we didn’t hear back for over a week, stating there was no CCTV in the corridor and that there was no evidence that the bag had been in the room. A tone in stark contrast to the one presented to ourselves on site, it was as though the hotel didn’t care. Sadly what had fast become a new hide away up town, was reduced to the north return list. As owners of hospitality venues it’s about understanding the situation the owners sadly misread this one. For 10% of our stay, a voucher for for a low amount would have seen us return several times a year,
2021 年 11 月入住 2 晚