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关于克鲁斯海德公园酒店的点评

4 out of 5
克鲁斯海德公园酒店
1 Lancaster Gate, 1-7, London, England

点评

7.2

还可以

10 分 - 超赞。509 条好评，共有 1852 条点评" "
8 分 - 还可以。584 条好评，共有 1852 条点评" "
6 分 - 一般。397 条好评，共有 1852 条点评" "
4 分 - 很差。218 条好评，共有 1852 条点评" "
2 分 - 糟糕。144 条好评，共有 1852 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

6.6/10

住宿条件和设施

7.0/10

环保

点评

8/10 还可以

KAM HUNG

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
淋浴間好細，可以挑戰世界紀錄
2023 年 11 月入住 1 晚

10/10 超赞

Chun Yu

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very helpful especially during the accident that my wife is locked in the bathroom, the staff immediately come and help her out The service is fabulous
2023 年 9 月入住 3 晚
Guest Relations 于 2023年10月5日 的回复
Thank you for taking time to give us a feedback on your recent stay. We are looking forward to meet you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
Guest Relations 于 2023年09月16日 的回复
Thank you for taking the time to rate your stay with us.

6/10 一般

真实旅客

商务旅客
满意：清洁度
Good Location but old facility
It's a good hotel but seems too old, the facility in the room look old. The toilet has a leaking problem, but we only stayed two night so we didn't complain to hotel. But the location is very very good, just beside the Hyde Park.
2023 年 6 月入住 2 晚
Guest Relations 于 2023年09月16日 的回复
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our location, which indeed offers convenient access to Hyde Park.We apologize for any inconvenience caused by the condition of the facilities in your room. We understand that the appearance of the room and the leaking toilet did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this instance.We encourage our guests to bring any concerns to our attention during their stay, as our dedicated team is always ready to assist and ensure a pleasant experience. We would have been more than happy to address the leaking problem and make necessary arrangements to enhance your comfort.Your feedback is valuable to us, and we will use it to improve our services and facilities. We appreciate your understanding and hope that you will consider staying with us again in the future, giving us another opportunity to provide you with a more satisfying experience.Thank you once again for your review, and we look forward to welcoming you

2/10 糟糕

Min

团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
This hotel can only be rated as a 3-star hotel at most, or even a 2-star hotel. There is no bottled water in the room, only a small piece of soap and a small bottle of body wash. The whole room decoration looks like living in a 2 star room, very disappointed.
2022 年 11 月入住 1 晚
Guest Relations Manager 于 2022年12月27日 的回复
Dear Guests, Thanks for your feedback as it helps us improve our service and facilities. We regret that your stay with us wasn't satisfactory. Thank you for staying with us at Corus Hyde Park. We hope to be welcoming you again.

8/10 还可以

wai ching

满意：员工和服务，清洁度
2022 年 10 月入住 2 晚
Hanzala 于 2022年12月16日 的回复
good evening thank you for your lovely feedback.hope to see you soon in future.in case of any queries feel free to contact us.merry christmas and happy new year in advance

10/10 超赞

Robert

满意：住宿条件和设施，员工和服务
Very courteous and helpful staff.
2024 年 5 月入住 3 晚

8/10 还可以

DANIEL A

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Artículos de baño necesita atencion
2024 年 5 月入住 1 晚

4/10 很差

Greg

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
We were woken by loud noises (sounded like trolleys being wheeled outside the hotel on the ground floor). We came for a nice relaxing evening and lie in after a special night at the albert hall, but 6:30am is too early to disturb sleeping visitors
2024 年 5 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location across from Hyde Park and underground
2024 年 5 月入住 6 晚

8/10 还可以

Candice

团体旅客
满意：服务设施，清洁度
L'emplacement de cet hôtel est idéal, à proximité du métro et des bus, à deux pas du Hyde Park. Le personnel est très agréable. Petit déjeuner assez copieux. Le service de chambre est bien mais cela dépend des femmes de ménage.
2024 年 5 月入住 6 晚

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel . Near all attractions . Will definitely stay here again
2024 年 5 月入住 3 晚

4/10 很差

xavier

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel vieux donc beau mais les chambres sont petites, equipements anciens, propreté du lieu tres moyen pas digne d un 4 etoiles. Des mites dans les chambres .... Petit déjeuner est tres décevant, mal organisé, peu de choix et qualité très médiocre.
2024 年 5 月入住 3 晚

8/10 还可以

Klaus

与配偶出行
满意：服务设施，员工和服务
.
2024 年 5 月入住 4 晚

8/10 还可以

Joakim Hans Lennart

满意：员工和服务，清洁度
2024 年 5 月入住 3 晚

8/10 还可以

Mackenzie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and what you expect. Do need to walk a bit to get to everything from there but should be aware of that when looking at the location for booking. Only complaint would be the shower didn’t have cold water, the range was very warm to extremely hot. Made for uncomfortable showers but could’ve just been our room.
2024 年 5 月入住 2 晚

8/10 还可以

Jennifer，Miami

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property for the stay, conveniently well located to metro station, bus stops and walks around. AC doesn’t work well, we slept with open windows. Hall carpets didn’t small good.
2024 年 5 月入住 4 晚

4/10 很差

Michelle

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location ok
2024 年 5 月入住 3 晚

8/10 还可以

STUART

与家人出行
This hotel is in an excellent area- definately the location is 4star. The actual room was dated - room was functional but tired- needs some updates. We did not spend much time in room -or partake in hotel restaurant so cannot comment & for the most part our room was clean & reasonably quiet.
2024 年 5 月入住 5 晚

10/10 超赞

Sandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location right across street from Hyde park beautiful for walks running etc so close to 2 tube stations making sightseeing more accessible Negative rooms are small and bed is small bathroom very small but you are not in London to sit in a room !
2024 年 5 月入住 3 晚

8/10 还可以

Rhea

满意：员工和服务，清洁度
2024 年 5 月入住 4 晚

10/10 超赞

Chase

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Graeme

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great position for zydeco Park and RoyalAlbert Hall. Great pub the swan 50metres away and tube station Lancaster Gate 100metres away. Room on the snug side.
2024 年 5 月入住 3 晚

10/10 超赞

Franklin，Parksville

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

4/10 很差

Julianna

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Graham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent value for money
2024 年 5 月入住 1 晚
Minoli 于 2024年05月15日 的回复
Dear Graham,Thank you for choosing Corus Hotel. We appreciate your feedback. Regards,Minoli

8/10 还可以

Cynthia

满意：清洁度、员工和服务、住宿条件和设施
The Corus Hotel property is very nice in a prime area across the street from Hyde Park, London, England. Excellent location for transportation, hop on bus, shopping, major sites. Nice modern decor, the restaurant and bar were comfortable. The staff was very professional and accommodating. I highly recommend this property with an 8-star.
2024 年 5 月入住 4 晚

8/10 还可以

Marie-Laure

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Qualité de l’accueil, petits déjeuners de qualité
2024 年 5 月入住 4 晚
Minoli 于 2024年05月15日 的回复
Dear Marie-Laure,Thank you for staying at Corus Hotel. We appreciate your feedback.Regards,Minoli

8/10 还可以

Sebastian

与家人及幼儿出行
满意：员工和服务，清洁度
Schön gelegen, nah am Hyde Park. Sehr freundliches Personal, Qualität des Frühstücks könnte besser sein leider kein Kleiderschrank im Zimmer, daher nur für einen kurzen Aufenthalt geeignet
2024 年 5 月入住 4 晚
Minoli 于 2024年05月15日 的回复
Dear Sebastian,Thank you for Choosing Corus Hotel Hyde Park and taking time to share your experience with us! We greatly appreciate your feedback.We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Regards,Minoli

8/10 还可以

Roberto

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Hotel in a strategic position for visiting the city. Excellent breakfast, but rooms a little dusty. Excellent concierge service.
2024 年 5 月入住 4 晚
Minoli 于 2024年05月11日 的回复
Dear guest,Thank you for staying at Corus hotel and sharing your feedback. We apologize for any inconvenience caused. For further assistance, please do not hesitate to contact us directly. Regards,Minoli

2/10 糟糕

iwan

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were allocated a room and someone was already there. Given then another room which was a smokers room even though we did not want this. Could not use shower in the morning as it was broken. Avoid this hotel
2024 年 4 月入住 1 晚
Minoli 于 2024年05月11日 的回复
Dear guest,Thank you for choosing Corus Hotel. We sincerely apologize for the inconvenience you experienced during your stay with us. We guarantee that all rooms in the hotel are non smoking. Thank you for bringing these concerns to our attention. For further assistance, please do not hesitate to contact us directly. Regards,Minoli

8/10 还可以

david

满意：住宿条件和设施，员工和服务
The standard and the quality is what I expected for the amount of money I paid. No hassle, helpful and I would stay again.
2024 年 5 月入住 1 晚
Minoli 于 2024年05月11日 的回复
Dear guest, Thank you for choosing Corus Hotel. We appreciate your feedback. We cannot wait to welcome you back. Regards,Minoli

8/10 还可以

Kevin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice stay
2024 年 5 月入住 3 晚
Minoli 于 2024年05月8日 的回复
Thank you for staying with us. We appreciate your feedback.

8/10 还可以

Sonia

与家人出行, 商务旅客
满意：住宿条件和设施，员工和服务
La primera habitación asignada tenía algunos problemas, pero afortunadamente nos cambiaron a otra tan pronto lo solicitamos. Tuvimos una estancia cómoda.
2024 年 4 月入住 5 晚
Minoli 于 2024年05月8日 的回复
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Colette

与家人出行
不满意：住宿条件和设施
Super location and perfectly acceptable 3 star accommodation, definitely not a 4 star property in any way
2024 年 5 月入住 3 晚
Minoli 于 2024年05月8日 的回复
Thank you for staying with us. We appreciate your feedback

8/10 还可以

Gaylor

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Idéal pour visiter le centre de Londres : métro et bus à proximité, entrée Hyde Park en traversant la route, restaurants à quelques minutes... Une bonne adresse !
2024 年 5 月入住 2 晚
Minoli 于 2024年05月9日 的回复
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay. We're already looking forward to welcoming you back for another stay with us!

6/10 一般

Mary-Ann

与家人出行
满意：清洁度
Room was small but adequate and clean. The view was of an alleyway FULL of garbage. Great neighborhood. Right across street from Hyde Park - lovely. Bus system great. Easy access to the sights.
2024 年 4 月入住 4 晚
Minoli 于 2024年05月8日 的回复
Thank you for staying with us. We appreciate your feedback

2/10 糟糕

Deborah

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Terrible room /dirty and furniture old and damaged dingy interior window didn’t close properly thank god it was only for 1 night
2024 年 4 月入住 1 晚
Minoli 于 2024年05月9日 的回复
Thank you for staying with us! We appreciate your feedback. We sincerely apologise for the inconvenience caused. Please do contact us directly for any further assistance.

6/10 一般

Tony

与家人出行, 团体旅客
满意：员工和服务
不满意：住宿条件和设施
Stayed there a few times over the years. Rooms were always small but location was terrific. This time i booked a executive larger room. Upon arrival, i noticed the outside and interior have degraded significantly since i stayed before 2020. The executive room was room 252, main level, large and spacious but rather outdated. Also, the walls were not sound proof and every night noisy, a homeless person was sleeping directly outside our window only 3 ft away from out bed inside the hotel. Hopefully, this hotel will improve as we enjoy the area. also, missed the piano player..
2024 年 4 月入住 3 晚
Minoli 于 2024年05月4日 的回复
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused. Please know that we are investigating the issue. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that you deserve. Once again we sincerely apologize for the inconvenience caused.

4/10 很差

Mikenzi

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
This hotel does not match the photos. Linens were dirty, carpet was stained and dirty. It was horribly outdated and it almost looked, smelled as if it had flooded as the wood was damaged through our whole floor and the carpet had terrible staining.
2024 年 4 月入住 1 晚
Minoli 于 2024年05月4日 的回复
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas where we can improve and ensure a better experience for our guests. We sincerely apologize for the inconvenience caused

10/10 超赞

Rosa，LOS ANGELES

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Corus Hotel Hyde Park staff, especially manager Dante Domingo, were very helpful and professional. I had nice interactions with everyone working there at the lobby and restaurant. The location is stellar right on Hyde Park, easy to walk to the underground at Lancaster Gate and Paddington Station. Good restaurants around.
2024 年 4 月入住 5 晚
Minoli 于 2024年05月9日 的回复
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you enjoyed your stay at Corus Hotel Hyde Park and that our location suited your needs perfectly. It's wonderful to know that our staff made your stay even more enjoyable. We'll be sure to pass along your kind words to them. We strive to provide excellent service to all our guests, and it's fantastic to hear when our team members go above and beyond to make your stay memorable. We cannot wait to welcome you back.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Minoli 于 2024年05月4日 的回复
Thanks for staying with us. We appreciate your feedback.

10/10 超赞

Lillie，Clinton

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Minoli 于 2024年05月4日 的回复
Thanks for staying with us. We appreciate your feedback.

6/10 一般

antonio mus

与配偶出行
不满意：住宿条件和设施
El wifi es bastante malo y mi mujer se puso enferma y no tenian ni un termómetro.Las habitaciones son bastante mejorables y el aire acondicionado hace un ruido terrible.La limpieza es correcta.
2024 年 4 月入住 4 晚
Minoli 于 2024年04月27日 的回复
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

6/10 一般

Kristi

不满意：住宿条件和设施
2024 年 4 月入住 2 晚
Minoli 于 2024年04月28日 的回复
Thanks for staying with us. We appreciate your feedback

6/10 一般

Julio

与家人出行, 与配偶出行
满意：清洁度
No sirve la calefaccion ni el aire acondicionado abrir y cerrar las ventanas es un desafio
2024 年 4 月入住 2 晚
Minoli 于 2024年04月27日 的回复
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

2/10 糟糕

Graham

2024 年 4 月入住 1 晚

6/10 一般

Matthew

与配偶出行
不满意：住宿条件和设施，员工和服务
The toilets didn't flush and the receptionist yesterday was exceedingly curt.
2024 年 4 月入住 1 晚
Minoli 于 2024年04月27日 的回复
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

8/10 还可以

Emilie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tout le nécessaire pour une famille, équipements, transports... Personnel très sympa.
2024 年 4 月入住 3 晚
Minoli 于 2024年04月27日 的回复
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay.Our team strive to provide exceptional service to all our guests, and it's wonderful to hear that their efforts made your stay memorable. We will be sure to pass along your kind words to them.We're already looking forward to welcoming you back for another stay with us!

8/10 还可以

Claire

团体旅客
满意：清洁度、员工和服务、服务设施
Hotel location was perfect, room was nice and big and the bed was very comfortable
2024 年 4 月入住 1 晚
Minoli 于 2024年04月27日 的回复
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay. We're already looking forward to welcoming you back for another stay with us!