Lobby reception dark very low lighting. Felt it was night time. Strange feeling in middle of the day. A bit off putting but thankfully met by impeccable dressed smiling friendly concierge and reception. Immediately helped with my request for extra tea bags and fresh milk. Disappointed that room offering refreshments very skimpy. No mini bar in room and in room service food very slow. Did not answer phone and when they finally did answer, slammed phone down impatiently before I had chance to even say thank you. After hour wait, one of the impeccably dressed professional gentlemen from reception delivered our pizza in the end. He kindly took notice earlier my daughter & I were hungry after asking him an hour earlier when I ventured downstairs why no one was available to take our order on the phone. Not asking for much. The sockets in the tiny room dodgy. Wonky sideways and big holey gaps behind fittings, Lamp beside bed did not work, no side table. Bathroom floor dirty. I have travelled paid half the price in other hotels for room with facilities better than this. Understand we have to spend more for location. We slept soundly though, bed comfortable and via expedia thankfully only money I don't mind spending as understand must spend more for such a fab location. Would stay again.