This property appears to be managed by a company that complicated the typical VRBO rental process. We asked permission ahead of our stay via the VRBO app to drop off luggage before the check in time. Staff approved this however, failed to communicate any other details about the check in process. They told us we could drop luggage off at 11am and come back to use the rental after 4pm. On the day of check-in, we spent over an hour ahead of time trying to reach staff to obtain rental access details before deciding to just go to the property with our luggage at 11am. When we arrived, we were met with a locked building.The property is on the 2nd floor of a gated building without a lift. There was a soiled mattress and multiple full dumpsters at the entry door that remained there for the first several days of our stay. After multiple phone calls and several minutes on hold waiting outside the rental, we were informed that we would have to go 40 minutes from the property location to a random business to access the property key. Once we finally got the key and got inside, the interior of the house was generally excellent and as depicted in the photos. There appeared to be several new updates to the rental including excellent beds, new carpet, and good water pressure in the shower; however, there was substantial mold in the shower from a lack of ventilation. We had intermittent absences of hot water and lost hot water completely for the last 24 hours of our stay.