It will be best if a small fridge and cutlery can be provided at the hotel room.
Chui Ying Winnie
2023 年 12 月入住 1 晚
6/10 一般
CHENWEI
2023年11月3日
CHENWEI
2023 年 11 月入住 1 晚
8/10 还可以
MAN KIT
2023年10月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Helpful and polite staffs. Breakfast is beyond my expectations
MAN KIT
2023 年 10 月入住 1 晚
8/10 还可以
Yeo
2023年10月20日
Yeo
2023 年 10 月入住 1 晚
10/10 超赞
CHUNG FAI
2023年10月18日
CHUNG FAI
2023 年 10 月入住 1 晚
10/10 超赞
Tzu Jung
2023年10月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tzu Jung
2023 年 10 月入住 1 晚
6/10 一般
Kwong Kay Victor
2023年09月28日
满意:员工和服务
Kwong Kay Victor
2023 年 9 月入住 1 晚
10/10 超赞
WING FU
与家人出行
2023年09月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
With walking path to T4,Time to LHR can be managed
Walking Path to T4 is so good for traveler that the time to and from airport various terminals can be easily managed!
Very good breakfast was provided and were all included for all guest!
WING FU
2023 年 9 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2023年08月23日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2023 年 8 月入住 1 晚
Mario Goncalves 于 2023年08月23日 的回复
Dear Guest,Thank you for your feedback! We're glad to hear that you had a good experience at our hotel. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back in the future.Best regards,Mario GoncalvesOperations Manager
8/10 还可以
Lo Yip
2023年08月14日
Lo Yip
2023 年 8 月入住 1 晚
Shaun 于 2023年08月16日 的回复
We appreciate your valuable feedback on your recent stay at our hotel. Your insights help us understand our strengths and areas for improvement. Here's our response:We're pleased to hear that you found our hotel to be clean and convenient, especially for early flights. Our close proximity to Terminal 4 and the covered walkway ensures a seamless and stress-free travel experience. We understand the importance of easy access, especially when catching an early flight.It's great to know that our buffet breakfast, starting at 5am, was well-suited for your needs. While we strive to offer a variety of options to cater to different tastes, we're taking note of your feedback regarding the food quality. We are continuously working to enhance our offerings to meet and exceed guest expectations.We apologize that the coffee did not meet your standards. We take your comments seriously and will work on improving the coffee quality to provide a more enjoyable breakfast experience.We're glad to hear that the comfort of our beds met your expectations. A restful night's sleep is essential for our guests, and we're committed to providing a comfortable environment.Thank you for choosing our hotel for your stay, and for sharing your thoughts. Your feedback is invaluable as we strive to continuously enhance our guest experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again in the future and providing an even better stay.Warm regards,
8/10 还可以
Roger IHsiang
商务旅客
2023年08月5日
满意:清洁度、住宿条件和设施、客房舒适度
Comfortable room, but no safe
Very comfortable, clean, and business travel friendly room. The restaurant staffs are not as well trained in customer service and how to respond when taking the wrong order. Also, there’s no safe in the room.
Roger IHsiang
2023 年 7 月入住 1 晚
Shaun 于 2023年08月7日 的回复
We greatly appreciate your feedback regarding your recent stay at our hotel. We're thrilled to hear that you found our rooms to be comfortable, clean, and suitable for business travel. Your comfort and satisfaction are our top priorities.We apologize for any inconvenience you experienced with the restaurant staff. We take your comments seriously and will address this matter with our team to ensure that our staff members are properly trained in customer service and handling situations where an order may be taken incorrectly. Your feedback helps us improve and provide a better experience for all our guests.Regarding the absence of a safe in your room, we understand the importance of security for our guests' belongings. While we currently do not have safes in the rooms, we appreciate your suggestion and will consider it as we continue to enhance our amenities and services.Thank you again for choosing our hotel for your stay and for taking the time to share your thoughts. We value your feedback and hope to have the opportunity to welcome you back in the future, providing an even better experience during your next visit. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to us.
10/10 超赞
Ka Ying
与家人出行
2023年07月4日
满意:客房舒适度
Ka Ying
2023 年 7 月入住 1 晚
Shaun 于 2023年07月5日 的回复
I'm glad to hear that you had a great experience at the hotel with good service! Positive experiences and attentive staff can make a significant difference in a hotel stay. It's wonderful when the hotel staff goes above and beyond to ensure that guests have a comfortable and enjoyable stay.If you have any other feedback or if there's anything else I can assist you with, please let me know!
8/10 还可以
Lai Fong Anne
2023年07月4日
Lai Fong Anne
2023 年 7 月入住 1 晚
Shaun 于 2023年07月5日 的回复
That's fantastic! Having a hotel with a great location can definitely enhance your overall travel experience, as it allows for easy access to nearby attractions, transportation, and amenities. It's also wonderful to hear that the staff at the hotel provided excellent service. Friendly and helpful staff can make a significant impact on your stay, ensuring that you feel welcome and well taken care of throughout your time at the hotel.If there's anything else you'd like to share about your experience or if you have any other questions or requests, please feel free to let me know!
6/10 一般
Wing Yan
2023年06月1日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Wing Yan
2023 年 5 月入住 1 晚
Shaun 于 2023年06月2日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
10/10 超赞
KON WAI
2023年05月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
KON WAI
2023 年 5 月入住 1 晚
Shaun 于 2023年05月31日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
2/10 糟糕
真实旅客
与家人出行
2023年05月29日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 5 月入住 1 晚
Shaun 于 2023年05月31日 的回复
Thank you for your wonderful feedback about our hotel. We're delighted to hear that you had a pleasant experience and found our location, comfort, and purpose to be excellent. We strive to provide exceptional service to all our guests,
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We are glad to hear that you found the room to be clean and tidy. However, we apologize that the size of the room did not meet your expectations.We understand that room size can be a personal preference, and we strive to provide a comfortable and enjoyable stay for all of our guests. While we cannot change the size of the room, we do offer a variety of room types to suit different needs and preferences. Please feel free to inquire about our other room options during your next visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,
2/10 糟糕
Yuan
2023年04月24日
Yuan
2023 年 4 月入住 1 晚
Shaun 于 2023年04月26日 的回复
Thank you for taking the time to post: It is clear that on this occasion we did not reach your expectations and please accept my apologies. Your post has been shared with the management team and any action available to us will be taken moving forward.
8/10 还可以
Wai Ming Agnes
2023年04月21日
Wai Ming Agnes
2023 年 4 月入住 1 晚
Shaun 于 2023年04月24日 的回复
I'm glad to hear that you had a positive experience during your stay and that you didn't face any issues. Your comfort and satisfaction are our top priorities, and it's always great to hear when we've achieved that goal.If you have any further feedback or if there is anything we can do to make your future stays even better, please do not hesitate to let us know. We appreciate your business and hope to provide you with another enjoyable stay in the future.
8/10 还可以
WAI TONG
2023年03月8日
WAI TONG
2023 年 3 月入住 1 晚
Shaun 于 2023年03月10日 的回复
Thank you so much for taking the time to share your hotel experience at the hotel We are pleased that you had a good time with us taking advantage of our facilities and praising our dedicated team. We hope to welcome you back in the near future. Regards. Shaun
6/10 一般
Wan Chi
2023年02月27日
Wan Chi
2023 年 2 月入住 1 晚
Shaun 于 2023年03月31日 的回复
Thank you for taking the time to tell us about your experience at Holiday Inn Express LONDON HEATHROW T4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards Shaun
8/10 还可以
G
2023年01月3日
G
2023 年 1 月入住 1 晚
Shaun 于 2023年01月5日 的回复
Thank you for taking the time to review our hotel, , following your recent stay with us. It is wonderful to read how our team were able to create memorable moments to ensure your time here was an unforgettable experience. Your comments will be shared with our team in which they would appreciate to read.Thank you again for choosing the hotel, we look forward to welcoming you back in the future. Regards,
Thank you for choosing the Holiday Inn Express London Heathrow T4 and for taking the time to provide feedback about your experience.We would like to start by apologizing to you for the inconveniences you faced during your stay and that we did not meet your expectations.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
6/10 一般
Thomas
2022年07月29日
Thomas
2022 年 7 月入住 2 晚
8/10 还可以
Lai Chun
2022年04月30日
Lai Chun
2022 年 4 月入住 1 晚
Shaun 于 2022年05月3日 的回复
Thanks for staying with us. We appreciate your feedback!
10/10 超赞
Kim
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close and convenient. Complimentary breakfast really nice.
Kim
2024 年 4 月入住 1 晚
10/10 超赞
colleen
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
surprisingly convenient
colleen
2024 年 4 月入住 1 晚
8/10 还可以
John
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was a quiet clean place to stay, and a very close and convenient place adjacent to Heathrow Terminal 4.
John
2024 年 4 月入住 1 晚
10/10 超赞
Tippawan,Enid
2024年04月30日
满意:清洁度、员工和服务、住宿条件和设施
I liked the closeness and the ability to walk to the airport terminal.
Tippawan
2024 年 4 月入住 1 晚
10/10 超赞
Suheila
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great overnight stay on a 13 hours layover- conveniently located on terminal 4. Some walking required and trains to return to the airport but overall good.
Suheila
2024 年 4 月入住 1 晚
8/10 还可以
Laura
与配偶出行
2024年04月29日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Restaurant was ridiculously expensive for anything other than breakfast
Laura
2024 年 4 月入住 1 晚
10/10 超赞
David
2024年04月29日
满意:住宿条件和设施,员工和服务
Food was a bit high
David
2024 年 4 月入住 1 晚
6/10 一般
Sime
与配偶出行
2024年04月29日
Overall hotel as well as location is exceptional. Food was also great.
Sime
2024 年 4 月入住 1 晚
8/10 还可以
Andrew
与配偶出行
2024年04月29日
满意:住宿条件和设施,员工和服务
Rooms are small but adequate. Free breakfast has many options and very good. Check in was quick.
Andrew
2024 年 4 月入住 1 晚
10/10 超赞
Geoff
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenience and quality
Geoff
2024 年 4 月入住 1 晚
10/10 超赞
Daniel
2024年04月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ideal if you need to take an early flight or arrive on a late flight as I did. Well signposted and easy to find from T4 train. Easy check in, decent breakfast, nice view of the terminal from the room for the little time I was there. Highly recommend.
Daniel
2024 年 4 月入住 1 晚
10/10 超赞
Max
与配偶出行
2024年04月28日
满意:住宿条件和设施
Cool
Max
2024 年 4 月入住 4 晚
10/10 超赞
Jennie
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
Jennie
2024 年 4 月入住 1 晚
10/10 超赞
Paul
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
Easy access to airport, and underground
Paul
2024 年 4 月入住 1 晚
6/10 一般
Allison
与配偶出行
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Convenient location to Heathrow airport and we enjoyed the fact that breakfast was included. We found however that the bwds were quite uncomfortable and the pillows rather lumpy.
Allison
2024 年 4 月入住 1 晚
10/10 超赞
Alwyne,Sturbridge
与配偶出行
2024年04月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
easy access to public transportation and terminals
Alwyne
2024 年 4 月入住 2 晚
10/10 超赞
marvin
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
marvin
2024 年 4 月入住 1 晚
8/10 还可以
Christopher,Port Colborne
与配偶出行
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Location is excellent for Heathrow flights. Restaurant was very good.
Water pressure was good, but cold water pulses mixed occurred every few seconds.