住宿正面

关于1 号宅邸公寓 - 曼斯利酒店的点评

4 out of 5
1 号宅邸公寓 - 曼斯利酒店
219 Earls Court Road, Kensington, London, England

点评

9.2

非常棒

10 分 - 超赞。209 条好评,共有 322 条点评" "
8 分 - 还可以。89 条好评,共有 322 条点评" "
6 分 - 一般。15 条好评,共有 322 条点评" "
4 分 - 很差。6 条好评,共有 322 条点评" "
2 分 - 糟糕。3 条好评,共有 322 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

9.2/10

环保

点评

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
The location of the apartment is good. Near the underground station. Unfortunately the lift was out of order during our stay and we had to walk stairs with luggage.
2023 年 11 月入住 7 晚
Alberto Vela Castelan | Guest Service Shift Leader 于 2023年12月23日 的回复
Dear guest,Thank you for choosing to stay at No1 The Mansions By Mansley. Our property is in Kensington and Chelsea borough, one of the most exclusive areas in London within just a 20-minute travel to the city centre by the underground. Please note that the lift was something that was unforeseen and our engineers had it fixed as soon as possible. In this situation, our staff is happy to assist in bringing up the luggage upstairs.We hope to seeing you again on a future trip in London.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、服务设施、住宿条件和设施
WiFi quality is supposed to be better
2020 年 8 月入住 20 晚

10/10 超赞

fan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
有一点卫生问题,其他很完美
位置很好,离主要景点坐地铁都很近,离地铁站步行5分钟、巴士站步行1分钟;装修很不错,设施很新有厨房洗衣机洗碗机客厅,让人有家的感觉;服务是24小时的,没到入住时间可以先免费寄存行李然后回酒店时打电话给前台开门,这一点非常加分;不满意的是卫生,洗衣机里有上一位客人留下的很多毛线残留,脏得我们没法使用,橱柜里也有没吃完的零食。
2018 年 10 月入住 2 晚
Roy Diamante 于 2018年12月13日 的回复
Thank you for leaving us with positive feed back. We do hope to see you again in the near future

10/10 超赞

SO FONG VICKY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整齊
放便
2017 年 9 月入住 2 晚

10/10 超赞

Chung On

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 8 月入住 8 晚

10/10 超赞

STEP,澳門

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
適合家庭, 團體, 交通方便
在地鐵站 Earl courts 2~3分鐘路程,附近有超市餐廳咖啡等非常方便,客房所有設施都完備,特別是配有洗衣機、哄衣機。 部份客房位於另一座沒有電梯的大樓,如攜有大型行李,會不方便。

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The location is very convenience just few minutes walking distance to Earl's court station. I am come with family for this trip and we enjoy staying in No. 1 The Mansion as we can share a lot of time together in sitting room.

10/10 超赞

kev,Maple Plain

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The place was perfect - clean and a lot of room for a family of 5 - Beds were like sleeping in our own beds at home! Staff very helpful! Thank you
2024 年 4 月入住 6 晚
Mehedi 于 2024年05月1日 的回复
Dear Kev, Thank you for your fantastic review ! We're thrilled to hear that you and your family had a wonderful stay with us at No 1 The Mansions by Mansley. Providing a clean and spacious environment for our guests is always a top priority, and it's delightful to know that you found our beds to be as comfortable as your own at home. Our team takes great pride in delivering excellent service, and your kind words about their helpfulness mean a lot to us. We look forward to welcoming you back on your next trip!Kind Regards, Mehedi HasanGuest Service Associate

8/10 还可以

Mark

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Good location from Gatwick Airport. Bed not too comfy, toilet quite cramped in next to bath. Warm room with noisy pipes.
2024 年 4 月入住 2 晚
paul 于 2024年04月27日 的回复
Dear Mark ,thank you for leaving a high scoring review.Your comments will be passed on to our leadership team .We look forward to welcoming you back in the future.Kind regards,Paul Muscroft.guest service team.

10/10 超赞

Danielle

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Spacious! Full kitchen.
2024 年 3 月入住 6 晚
Alberto | Guest Service Shift Leader 于 2024年04月7日 的回复
Dear Danielle,Thank you for choosing No1 The Mansions By Mansley on your previous visit in London. Our apartments have been designed to be spacious to ensure the comfort and offer a homelike experience whilst exploring our city. All our kitchens are fully equipped with modern devices and utilities.We hope you enjoyed your stay with us and we look forward to seeing you again.

10/10 超赞

Inka

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Sehr nah an der Underground-Station. Topp 👍
2024 年 3 月入住 5 晚
Charlotte 于 2024年03月30日 的回复
Dear Inka, Thank you for taking the time to write us a review. We are glad that you enjoyed your stay with us and the location of our apartments which is a short walk away from the tube. We hope to welcome you again. Kind regards, Charlotte Lawson. Guest Services Associate.

10/10 超赞

Walter Nathan

满意:住宿条件和设施,清洁度
2024 年 3 月入住 8 晚
Elena Santoro Guest Service Associate 于 2024年03月27日 的回复
Dear Walter Nathan,Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

8/10 还可以

Jianlong

与家人出行
满意:住宿条件和设施,清洁度
Stayed in an apartment with 2 bedrooms and 1 living room for one week. The staff was very friendly and responsive. We had a bath drain clog when we checked in, and they had it fixed next day after we reported. The location of this property is awesome, and it could be a bit noisy with traffic. The bathroom is very small and our apartment is a bit of dated. I was disappointed as what we booked an apartment with two beds in the second bedroom on Expedia, however, there was only one bed in the second bedroom. I was not sure what caused the discrepancy between what we booked on Expedia and what we were offered. Anyway, as we only had 3 people, that was not a big deal.
Charlotte 于 2024年03月30日 的回复
Dear Jin, Thank you for taking the time to write us a review. We are delighted to hear that you enjoyed your stay with us. At Mansley we strive to provide great customer service so we are thrilled to hear that you valued it. We are glad to hear that you enjoyed the location of the apartment which is accessible to the heart of London. Thank you on the note of the out dated apartment we will pass it onto our management team. Our standard layout is 1 double and 1 twin room in our 2 bed 1 bath. We hope to welcome you again soon. Kind regards, Charlotte. Guest Services Associate

10/10 超赞

James

满意:住宿条件和设施,清洁度
2024 年 3 月入住 4 晚
Mehedi 于 2024年03月22日 的回复
Dear James,Thank you so much for taking the time to leave such a glowing review! We're absolutely thrilled to hear that your experience with us was nothing short of exceptional.At No 1 The Mansions by Mansley, providing top-notch service and creating unforgettable experiences for our guests is our utmost priority, so it's incredibly rewarding to know that we hit the mark during your stay.We sincerely appreciate your feedback and look forward to welcoming you back soon for another fantastic experience!Kind regards, Mehedi HasanGuest Service Associate

10/10 超赞

Abeer

与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
Property management was fantastic. We were upgraded for free to the 3b/3b which we were incredibly grateful for. Rooms were very clean and comfortable, made our experience so much more relaxing. The garden was gorgeous too. We are very grateful and floored by how much of a bang for our buck it was. The building and area around it have some construction going so bring some ear plugs if that’s an issue for you. Walkable to earls court and brompton tube station a bus stop nearby. Grocery and restaurants in the area. Really loved out experience.
2024 年 2 月入住 8 晚
Mehedi 于 2024年03月21日 的回复
Dear Abeer,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic stay at No 1 The Mansion Apartments by Mansley and that you appreciated our efforts to ensure your comfort. It's wonderful to know that you enjoyed the upgrade to the 3-bedroom unit and that it contributed to making your experience more relaxing.We are delighted that you found our rooms to be clean and comfortable, and we're glad that you were able to enjoy the gorgeous garden as well. We appreciate your understanding regarding the construction noise in the area. Indeed, our location offers convenient access to Earls Court and Brompton tube stations, as well as nearby grocery stores and restaurants, making it a convenient choice for travellers.Once again, thank you for choosing to stay with us at No 1 The Mansion Apartments by Mansley and for sharing your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future!Warm Regards,Mehedi HasanGuest Service Associate

10/10 超赞

Jean-Francois

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Magnifique séjour à cet endroit. Merci pour tout !
2024 年 3 月入住 5 晚
Elena Santoro Guest Service Associate 于 2024年03月9日 的回复
Dear Jean - Francoise, Merci de nous avoir laissé un avis sur votre séjour au No.1 The Mansions.Nous sommes heureux d'apprendre que vous avez apprécié notre emplacement, Earls Court Road, au cœur de Kensington, l'un des quartiers les plus exclusifs de Londres, qui regorge d'épiceries où vous pouvez trouver tout ce dont vous avez besoin et de restaurants à proximité avec une grande variété de différentes cuisines, ainsi que relié à Londres, par le réseau de métro et de bus et à distance de marche des principaux points d'intérêt de la ville.Nous nous réjouissons de vous accueillir lors d'un futur séjour au No1 The Mansions By Mansley.Cordialement

10/10 超赞

GAGM

满意:住宿条件和设施,清洁度
2024 年 2 月入住 5 晚
Elena Santoro, Guest Serviced Associate. 于 2024年03月3日 的回复
Dear GAGM,Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 超赞

javier,Miami

满意:清洁度、服务设施、住宿条件和设施
Everything was perfect. Elena at the reception is an asset to any company. I will be back
2024 年 2 月入住 3 晚
Mehedi 于 2024年03月21日 的回复
Dear Javier,Thank you very much for your glowing review! We are thrilled to hear that everything was perfect during your recent stay with us at No 1 The Mansion Apartments by Mansley. It's wonderful to know that Elena at the reception made such a positive impression on you – we agree, she is indeed an asset to our team!We truly appreciate your kind words and your recognition of Elena's exceptional service. We will be sure to pass along your compliments to her.We can't wait to welcome you back for another fantastic experience at No 1 The Mansion Apartments by Mansley. Should you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.Warm regards,Mehedi HasanGuest Service Associate

8/10 还可以

SeungWoo

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Comfy apartment. Old building but nice experie ce. Well equipped kichen, spacious living room
2024 年 2 月入住 5 晚
Alberto Vela Castelan | Guest Service Shift Leader 于 2024年02月10日 的回复
Dear Seung Woo,Thank you for your review and for choosing to stay at No1 The Mansions By Mansley on your previous visit in London. Our apartments are comfortable for a party of six persons and its homelike atmosphere is ideal for a short holiday break and long term.We look forward to welcoming you again.

10/10 超赞

Adrian

与配偶出行
满意:住宿条件和设施,清洁度
Great condo!
2024 年 1 月入住 1 晚
Elena Santoro. Guest Service Associate 于 2024年01月28日 的回复
Dear Adrian, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 超赞

Bernadette

与家人出行
满意:清洁度、服务设施、住宿条件和设施
This was the best hotel we stayed in on our four week trip The studio room was a great size for two and a fully functional kitchen , with washing machine and dryer was great . I would certainly recommend this place , staff were also pleasant and accommodating and always helpful .10/10
2024 年 1 月入住 6 晚
Paul 于 2024年01月12日 的回复
Dear Bernadette, thank you for your glowing review. It sounds as if we hit the spot with the apartment you stayed in , thankyou for your kind words about our team members, your thanks will be passed on .We love to hear people say they will recommend us . Thanking you .Kind regards.Paul Muscroft.Guest service team.

6/10 一般

真实旅客

满意:清洁度
We had a studio-with-Murphy-bed-and-kitchen. Bathroom and kitchen were gleaming and well-equipped - dishwasher! - washer/dryer! - both worked! The main room, though, was slightly tired, with a wood-laminate floor and no rugs. (Of course; the Murphy bed would have killed a carpet.) This was a bit uncomfortable. And there was noise from the room above - also without carpet? Early one morning, we were awakened by a STRONG smell of garlic cooking, no idea where it came from. Then, minutes later, the building smoke detector went off. An employee walking the halls said, "Oh, that's not you," and simply walked away. Building has an old manually-operated elevator, and if the previous user didn't close the gate, it wouldn't work....we had to walk up four floors a couple of times. Definitely not the worst place I've ever stayed, but not the most comfortable.
2023 年 12 月入住 4 晚
Will 于 2023年12月23日 的回复
Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We value your insights and apologise for any inconveniences you encountered during your visit. We're delighted to hear that you found the bathroom and kitchen to be gleaming and well-equipped, and it's wonderful to know that the dishwasher and washer/dryer added to your convenience. However, we sincerely apologise for the discomfort you experienced in the main room. Your feedback about the wood-laminate floor and the absence of rugs is duly noted, and we will certainly explore options to enhance the overall comfort of the space. I'm sorry to learn about the noise from the room above and the unexpected morning disturbance with the smell of garlic cooking and the smoke detector. This is not the experience we aim to provide, and we will investigate these issues to prevent any recurrence in the future. Regarding the elevator challenges, we apologise for the inconvenience caused by its manual operation and the need to climb stairs due to a gate left open. We understand the frustration this can cause and will keep reminding all guests to remember to shut the gates before vacating the lift, so the next guest has a smooth experience. Your comments are valuable to us, and we appreciate your understanding. We hope you consider giving us another opportunity to exceed your expectations in the future. Kind Regards, Will Mbwanda, Front of House Manager.

4/10 很差

Matt

与家人出行
满意:清洁度
不满意:客房舒适度
Ended up walking out
I didn’t stay in the room. The lift was broken and I was on the 6th floor. The room was quite dated although the bathroom and kitchen had been updated recently. The bed quality was poor and the furniture was pretty creepy. I booked a holiday inn express hotel 2 stops down and ate the non refundable cost of this room instead of letting my family trip be ruined. The staff I did interact with were nice.
2023 年 11 月入住 3 晚
Will 于 2023年12月23日 的回复
Dear Matt,Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you experienced during your intended stay. It is disheartening to learn that the broken lift and the condition of the room fell short of your expectations. We understand the importance of a comfortable and well-maintained environment for our guests, and we are truly sorry that we did not meet your standards on this occasion. Your comments regarding the bed quality and the dated furniture are duly noted, and we assure you that we will address these issues promptly to enhance the overall guest experience. We appreciate your recognition of our staff's friendliness, and we regret that we were unable to fully salvage your experience during this visit. It is our sincere hope that you will consider giving us another opportunity in the future to showcase the improvements we have made based on your valuable feedback. Kind Regards, Will Mbwanda, Front of House Manager.

10/10 超赞

PUI PIK

满意:住宿条件和设施,清洁度
2023 年 12 月入住 4 晚
Alberto Vela Castelan | Guest Service Shift Leader 于 2023年12月23日 的回复
Dear Pui PIk,Thank you for choosing to stay at No1 The Mansions By Mansley, we hope you enjoyed your stay and we look forward to seeing you again.

10/10 超赞

Pauline

团体旅客
满意:客房舒适度,清洁度
Amazing place
Ideally placed near to the tube station, our room was upgraded for myself and 3 friends, rooms were clean and beds comfortable, plenty of space, a room each and 3 bathrooms, kitchen was well equipp e and spacious, staff were pleasant and helpful thoroughly recommend
2023 年 12 月入住 1 晚
Alberto Vela Castelan | Guest Service Shift Leader 于 2023年12月23日 的回复
Dear Pauline,Thank you for choosing to stay at No1 The Mansions By Mansley. Our three bedroom apartments are ideal for family and friends travelling together as they offer a homelike experience whilst visiting our city. We are glad to know that your stay was pleasant and we look forward to seeing you again.

10/10 超赞

真实旅客

与家人出行
满意:客房舒适度,清洁度
Perfect for family getaway
Wonderful location in Earls Court, staff was always attentive and present, 2 bedroom room was clean and comfortable with a handy kitchen
2023 年 11 月入住 6 晚
Alberto Vela Castelan | Guest Service Shift Leader 于 2023年12月23日 的回复
Dear guest,Thank you for choosing to stay at No1 The Mansions By Mansley. Our property lies in one of the best areas in London and with just a 20-minute distance to the city centre. All our staff works hard and thoroughly to guarantee that your stay will be the most pleasant and comfortable.We look forward to seeing you again soon.

10/10 超赞

Peggy

满意:住宿条件和设施,清洁度
Loved having a full apartment
2023 年 9 月入住 5 晚
Elena Santoro. Guest Service Associate 于 2023年12月3日 的回复
Dear Peggy, Thank you for your review and for choosing No1 The Mansions By Mansley in your visit in London.We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city.We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property.We hope to see you again soon on your next visit to London. Best regards,

10/10 超赞

sean

与家人出行
满意:客房舒适度,清洁度
Lovely 3 bedroom apartment!
This was a wonderful location for a family or group. Very close to Earl’s Court station. We had a lovely 3 bedroom apartment - included was a washer and dryer. Daily service with fresh towels made it quite nice. Highly recommend and would stay again.
2023 年 11 月入住 5 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年11月14日 的回复
Dear Sean,Thank you for your review and top score and for choosing to stay at No1 The Mansions By Mansley. Our property is well connected to the city centre just by 20-minute travel by the underground and our 3 bedroom apartments are ideal for a family stay offering a homelike experience whilst exploring London. Housekeeping is keen to ensure that all our accommodations meet the cleanliness and comfort standards.We look forward to seeing you again.

8/10 还可以

Julien

与家人出行
满意:客房舒适度,清洁度
2023 年 10 月入住 4 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年11月14日 的回复
Dear Julien,Thank you for your review and top score and for choosing to stay at No1 The Mansions By Mansley. We hope you enjoyed your stay and we look forward to seeing you again.

8/10 还可以

Peter

团体旅客
满意:客房舒适度,清洁度
What a lovely place!
An enjoyable stay in a nice area. The apartment met all our requirements and we were very pleased regarding the condition of the place. A small hiccup would be the workmen who started drilling above our rented apartment at 7.30 a.m. on Saturday morning, which unfortunately went on for roughly two hours.
2023 年 10 月入住 2 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年10月30日 的回复
Dear Peter,Thank you for your review and for choosing to stay at No1 The Mansions By Mansley in your former visit in London. Our two bedroom apartments have all the utilities to host a family and the unit you stayed at had some renovations a few months ago which we hope made your stay more pleasant.We apologise for the inconveniences you experienced on Saturday, we are currently doing some refurbishments in the apartments above, however, we will speak with the contractors to avoid any noises on early time to reduce nuisances to our guests.We look forward to seeing you again soon.

10/10 超赞

Shinji

与家人出行
满意:客房舒适度,清洁度
快適な滞在
建物は古いですが、リノベートされているので、快適に過ごすことが出来ました。EARLS COURT駅からすぐ近く。スーパー、カフェ、ファストフード、パブ等も駅周辺にあり、とても便利です。EARLS COURTはヒースロー空港、パディントン駅、中心部他、どこに行くにも便利。街並みが素敵なエリアです。
2023 年 10 月入住 5 晚
Charlotte Lawson 于 2023年10月30日 的回复
Dear Shinji, Thank you for taking the time to write us a review. We are glad that you enjoyed your stay with us at No 1 Mansions. The property being in the Royal borough Kensington and Chelsea, we have a wide variety of restaurants, cafes, pubs and many more to list. It also accessible to the heart of London and reachable to London airports. We look forward to welcoming you back to London. Kind regards, Charlotte Lawson, Guest Services Associate.

6/10 一般

France

与配偶出行
满意:服务设施
The location is perfect if you visit the city with the public transport. We had the studio, with a pull-down standard bed… not very comfortable. Furnitures quite outdated. I would not recommend the studio, but the other apartments looked very nice. The employees were very professionnel and kind.
2023 年 10 月入住 5 晚
MO 于 2023年10月27日 的回复
Dear FranceThank you for your review and for choosing No1 The Mansions By Mansley in your visit in London.We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city.We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property.We hope to see you again soon on your next visit to London. Best regards

10/10 超赞

Joan

满意:住宿条件和设施,清洁度
2023 年 10 月入住 5 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年10月20日 的回复
Dear Joan,Thank you for your review and for choosing No1 The Mansions By Mansley in your former visit in London. We look forward to welcoming you again.

10/10 超赞

Ailea

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
This place is in the perfect spot to easily explore and enjoy London. It was clean and felt very safe. I would stay here again in a heartbeat!
2023 年 10 月入住 11 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年10月20日 的回复
Dear Ailea,Thank you for your review and for choosing No1 The Mansions By Mansley. Our property has the privilege to be located in one of the best areas in London and close to the city centre by just 20-minute journey using the underground. We look forward to welcoming you again.

10/10 超赞

真实旅客

与家人出行
满意:客房舒适度,清洁度
Nice apartment, good location next to the tube and very clean.
2023 年 10 月入住 4 晚
Elena Santoro Guest Service Associate 于 2023年10月8日 的回复
Dear AnonymousThank you for your review and for choosing No1 The Mansions By Mansley in your visit in London.We are located on Earls Court Road, in the heart of the Kensington one of the most exclusive areas of London, which is full of grocery stores where you can find everything you need and nearby restaurants, as well as connected to London, by underground and bus network and within walking distance of the main points of interest in the city.We are pleased that you found everything you needed it. We try to offer all the facilities so that our guests feel a homely atmosphere in our property.We hope to see you again soon on your next visit to London. Best regards

10/10 超赞

Jacquelyn

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Very helpful staff, cleaning was excellent and thorough, beds and linens comfortable, very good amenities
2023 年 9 月入住 8 晚
Elena Santoro. Guest Service Associate 于 2023年10月8日 的回复
Dear Jacquelyn, Thank you for your review and for choosing No1 the Mansions by Mansley.We are glad to hear you enjoyed your stay with us and you found the rooms big with comfortable beds. We are very grateful for the words about our staff, and I shared your comments with them, they are essential for a unique experience in our property.We are looking forward to seeing you again soon. Kind Regards

10/10 超赞

Winnie

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The amenities in this property are very complete. They have washing machine, microwave oven, dishwasher, fridge and TV. The apartment is very clean and they provide fresh towels everyday.
2023 年 8 月入住 3 晚
Mehedi 于 2023年09月2日 的回复
Dear Winnie,We're delighted to learn that you had such a wonderful experience at No 1 The Mansions by Mansley. Your kind words about our comprehensive amenities and commitment to cleanliness are truly appreciated.Your feedback inspires us to continue delivering exceptional service, and we can't wait to have the pleasure of hosting you again in the future.Warmest regards,Mehedi HasanGuest Service AssociateMansley Serviced Apartments

6/10 一般

Takeshi

不满意:住宿条件和设施,清洁度
2023 年 8 月入住 5 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年08月28日 的回复
Dear Takeshi,Thank you for choosing to stay at No1 The Mansions By Mansley in your former visit in London. We hope you enjoyed your stay with us and feel free to share any comments, we take our guest's feedback into consideration in order to provide the best service.We look forward to welcoming you again at No1 The Mansions By Mansley.

10/10 超赞

Suzanne

2023 年 8 月入住 7 晚
Will 于 2023年09月11日 的回复
Thank you for choosing No.1 The Mansions for your stay in London. We are extremely pride to see you had a delightful experience with us. I hope we can welcome you back in the foreseeable future. Kind Regards, Will Mbwanda, Front of House Manager.

8/10 还可以

Robert

与家人出行
满意:客房舒适度,清洁度
Another great long weekend
2023 年 8 月入住 2 晚
Elena Santoro. Guest Service Associate 于 2023年09月9日 的回复
Dear Robert, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 超赞

真实旅客

与家人出行
满意:客房舒适度,清洁度
2023 年 8 月入住 3 晚
Mehedi 于 2023年08月13日 的回复
Thank you for your review. We look forward to welcoming you back again. Best Regards

10/10 超赞

Maria

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The apartment was spacious, clean, and had everything you need. You can see it's been recently renovated which adds a huge extra. Staff were friendly and helpful. Location is unbeatable! It's well connected, has lots of dinning options, coffee shops, groceries, etc. and it's very safe and quiet. Ideal for families. Highly recommend and would definitely stay again.
2023 年 7 月入住 5 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年08月11日 的回复
Dear Maria,Thank you for your review and for choosing No1 The Mansions By Mansley. We are currently undergoing some renovations in our apartments and we are glad that you enjoyed your stay in one of our fully renovated accommodation. At the Mansley Group we take special care in our guest's needs which can be appreciated on the new layout for some of our apartments. We are located in one of the most exclusive areas in London well connected to the city centre within 20 minutes using the London Underground.We look forward to seeing you again.

8/10 还可以

Claire

2023 年 7 月入住 7 晚
Elena Santoro. Guest Service Associate 于 2023年08月22日 的回复
Dear Claire, Thank you for the Positive feedback for No1 The Mansions by Mansley. We hope to see you back again very soon!

10/10 超赞

Kelley,McGraw

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great place to stay everyone was kind and helpful. Great location, clean and quiet. Lovely
2023 年 7 月入住 3 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年08月11日 的回复
Thank you for choosing No1 The Mansions By Mansley in your former visit to London. As part of the guest service team we are keen into providing the best to ensure you enjoy a comfortable and pleasant stay with us. We are in a privileged location close to the city centre within 20-minute distance using the London Underground. We look forward to seeing you again.

10/10 超赞

Kjetil

与家人出行
满意:客房舒适度,清洁度
2023 年 7 月入住 3 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年08月11日 的回复
Thank you for choosing No1 The Mansions By Mansley, we hope you enjoyed your stay with us and we look forward to seeing you again.

10/10 超赞

Kelley,McGraw

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Highly recommend the Apartment we stayed in was clean, in a great location, we had the best time. Already contemplating a repeat trip.
2023 年 7 月入住 5 晚
Alberto Vela Castelan | Guest Service Associate 于 2023年08月11日 的回复
Thank you for choosing No1 The Mansions By Mansley. Our apartments are thoroughly cleaned by our housekeeping team to ensure our comfort and cleanliness standards are up to level. We look forward to welcoming you back soon.

6/10 一般

William

与家人出行
满意:服务设施
不满意:住宿条件和设施
The location of the hotel was great. However, the 5th floor was very hot with no AC and no fans. Something to consider if you're visiting during the summer. The bathroom and kitchen were newly remodeled but the rest of the hotel was old and dated.
2023 年 6 月入住 4 晚
Will 于 2023年08月28日 的回复
Dear William,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your valuable input, as it helps us improve our services and ensure our guests have the best possible experience. We're delighted to hear that you found the location of our hotel to be great. We sincerely apologize for the discomfort you experienced on the 5th floor due to summer heat. Your comfort is of utmost importance to us. Please note, we provide portable fans inside the apartments for all of our guests. This is usually located in the bedroom cardboard. We're pleased that you appreciated the newly remodeled bathroom and kitchen. We have been making efforts to update our facilities, and it's encouraging to know that you found these areas to be satisfactory. Regarding the condition of the rest of the hotel, your feedback is highly valuable. We continuously work on improving and updating our property. Kind Regards, Will Mbwanda, Front of House Manager.

8/10 还可以

Ian

2023 年 6 月入住 5 晚
Elena Santoro. Guest Service Associate 于 2023年07月14日 的回复
Dear Ian, Thank you for your review and for choosing No1 The Mansions By Mansley. We hope that you enjoyed your stay with us and we look forward to seeing you again.Kind regards,

10/10 超赞

Debra

与家人出行
满意:客房舒适度,清洁度
2023 年 6 月入住 4 晚
Will 于 2023年07月1日 的回复
Dear Debra,Thank you for selecting No.1 The Mansions by Mansley for your chose of stay. We deeply appreciate you leaving us a positive review for your recent stay. I hope we can welcome you back in the future. Kind Regards, Will Mbwanda, Assistant Manager.

6/10 一般

Tamara,Apex

与家人出行
满意:清洁度
With a family of 5, it is difficult to find a place to stay to accommodate. This was a cute and quaint place to stay, and the service was superb. We flew in overnight and the staff went out of their way to let us into our room early, so we could all get some rest. The downside however, is that our specific apartment was in need of renovations and was miserably hot. We opened the windows to try and get some relief, but there were no screens so we had flies everywhere. Walking distance to the bus tours wasn't bad, but it did seem a bit out of the way of most local attractions. I probably wouldn't choose to stay here again, unless our rooms had been renovated and air conditioned, but again the staff was top notch.
Will 于 2023年07月1日 的回复
Dear Tamara,Thank you for taking the time to share your feedback about your recent stay at No.1 Mansions. I am glad to hear you found the guest service team to be attentive and helpful. I am truly sorry for the disappointments and inconveniences you encountered during your visit. Your feedback is extremely valuable to us as it allows us to continuously improve our services and ensure a pleasant experience for all our guests. Please note, we do provide portable fans inside the apartments, this is usually located in the bedroom wardrobe. I have passed forward your comments to our leadership team regarding the interior of the apartment, I am pleased to say we will be conducting new renovation works inside the apartment you stayed in. I hope you can give us another chance in the near distant future. Kind Regards, Will Mbwanda, Assistant Manager.