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关于伦敦希斯罗机场 M4 4 区诺富特酒店的点评

4 out of 5
伦敦希斯罗机场 M4 4 区诺富特酒店
Cherry Lane, Junction 4m4, West Drayton, England

点评

7.8

还可以

10 分 - 超赞。323 条好评，共有 1001 条点评" "
8 分 - 还可以。389 条好评，共有 1001 条点评" "
6 分 - 一般。157 条好评，共有 1001 条点评" "
4 分 - 很差。74 条好评，共有 1001 条点评" "
2 分 - 糟糕。58 条好评，共有 1001 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.6/10

服务设施

8.0/10

住宿条件和设施

6.4/10

环保

点评

6/10 一般

Chi Shing

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
A 于 2019年08月30日 的回复
Thank you for taking the time to review our hotel. We hope to welcome you back again soon. Kind Regards, Agnello

8/10 还可以

Chun Wa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
A 于 2019年08月15日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

FANG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
A 于 2019年07月23日 的回复
Thank you for taking time to share your review with us, it was a pleasure to have you as our guest and I am glad you had a wonderful stay with us. Please be assured, your review has been duly shared with the team.

8/10 还可以

Tien-Yu

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚
A 于 2019年05月31日 的回复
Thank you so much for the great review. I was delighted to read your positive comments regarding your recent stay with us. I have shared with the team and we were all pleased with the same. I look forward to welcoming you back in the near future. Kind regards Agnello Silveira

8/10 还可以

Xinfeng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚
Kind regards, Thomaie 于 2019年03月29日 的回复
Dear Xinfeng, Thank you for taking the time to leave us a positive rate. We hope to see you soon back again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

2/10 糟糕

Zonghua

不满意：住宿条件和设施，员工和服务
2018 年 10 月入住 2 晚

10/10 超赞

Qingwen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
无个人洗漱用品，例如牙具
2018 年 9 月入住 1 晚

6/10 一般

真实旅客

满意：清洁度
2018 年 6 月入住 1 晚

8/10 还可以

Dora

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quality Service
Excellent room, service and breakfast. Best of all is the service: the staff were welcoming, attentive and dedicated. Corina was one one of them. I wish I could name them all!
2018 年 6 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

tsaisheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 1 晚

2/10 糟糕

Wilhelmus van

2022 年 4 月入住 1 晚

2/10 糟糕

Sarah

2022 年 4 月入住 1 晚

2/10 糟糕

Frances

与家人出行
不满意：员工和服务
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
2021 年 11 月入住 2 晚

2/10 糟糕

Daniel

2021 年 11 月入住 1 晚

2/10 糟糕

Lems

与家人出行
不满意：住宿条件和设施，服务设施
Great hotel but sadly my room had a blocked toilet
2021 年 11 月入住 2 晚

2/10 糟糕

Rasan

商务旅客
满意：住宿条件和设施
不满意：员工和服务，清洁度
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
2021 年 11 月入住 4 晚

4/10 很差

Parveen

2021 年 11 月入住 2 晚

2/10 糟糕

John

不满意：清洁度、员工和服务、客房舒适度
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
2021 年 11 月入住 1 晚

4/10 很差

Belaid

与家人及幼儿出行
不满意：服务设施
un hotel moins de 4 etoiles
2021 年 11 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
2021 年 11 月入住 1 晚

10/10 超赞

melissa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
2021 年 5 月入住 2 晚

6/10 一般

Ana

与家人出行
满意：住宿条件和设施，清洁度
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
2021 年 6 月入住 1 晚

8/10 还可以

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
2021 年 6 月入住 1 晚

8/10 还可以

Raymond

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
2021 年 5 月入住 5 晚

2/10 糟糕

Philip

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
2021 年 5 月入住 2 晚

2/10 糟糕

真实旅客

2021 年 5 月入住 1 晚

4/10 很差

真实旅客

与家人及幼儿出行
满意：员工和服务
不满意：清洁度
bed sheets, towers even toilet papers haven't change until complain
2021 年 5 月入住 11 晚

10/10 超赞

Charlotte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 3 晚

6/10 一般

Nicholas

商务旅客
满意：员工和服务
2021 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good enough
Ok
2021 年 5 月入住 1 晚

8/10 还可以

Naheed

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚

8/10 还可以

Emelita，Central London

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
2021 年 1 月入住 1 晚
AS 于 2021年01月27日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 还可以

真实旅客

与家人出行, 商务旅客
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
2021 年 1 月入住 1 晚
AS 于 2021年01月27日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 超赞

Susie

2020 年 10 月入住 1 晚
AS 于 2021年01月27日 的回复
We very much appreciate your feedback regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 1 月入住 1 晚
AS 于 2021年01月13日 的回复
THANK YOU FOR YOUR REVIEW

10/10 超赞

Dharmendra

2020 年 12 月入住 14 晚
AS 于 2020年12月29日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

2/10 糟糕

Lorena

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚
AS 于 2020年12月25日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

4/10 很差

Shirley

与家人出行
不满意：员工和服务
Reviews not permitted if negative.
My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
2020 年 11 月入住 1 晚

10/10 超赞

Varinder

2020 年 11 月入住 1 晚
AS 于 2020年12月23日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 超赞

Naomi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
AS 于 2020年11月17日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

6/10 一般

Gerard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
COVID - no social distancing & optional face masks
Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
2020 年 10 月入住 1 晚
AS 于 2020年12月25日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

10/10 超赞

Breeanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
2020 年 10 月入住 1 晚
AS 于 2020年11月17日 的回复
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 还可以

Yvonne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
2020 年 10 月入住 1 晚
AS 于 2020年10月28日 的回复
Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. Car park charges are similar to all the hotels around Heathrow. Prices are mentioned about the car park with an asterisk symbol on all the websites. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
2020 年 10 月入住 1 晚
AS 于 2020年10月20日 的回复
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Car park charges are similar to all the hotel around Heathrow. Kind Regards, Agnello

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 10 月入住 1 晚
AS 于 2020年10月20日 的回复
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Kind Regards, Agnello

2/10 糟糕

Rey，London

商务旅客
不满意：住宿条件和设施，员工和服务
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
2020 年 10 月入住 1 晚
AS 于 2020年10月13日 的回复
Dear Mr Rey, Thank you for your review. First of all, I am sorry that your stay was not up to your expectations. We checked our CCTV and concluded that your check in was done within 5 minutes, the delay was due to your car park payment. When you reported about the cleanliness of your toilet, our team member did come to your room however no one opened the door. When manager did come to your room, he asked to give couple of minutes to get the chemicals to clean the toilet which was cleaned in no time. Furthermore one of the occupants in your room were seen entering in the back areas of the hotel where he was not supposed to be. He was warned once and seen again during the late hours of the day. Nevertheless, We have already given amenities which were given to the same occupant in the room as form of compensation. Welcome letter was also given at check in explaining the limited services in the hotel due to Covid-19. Should you need to discuss any of this further, please do not hesitate to contact us. Kind regrards, Agnello Front Office Manager

6/10 一般

alastair

不满意：清洁度、员工和服务、住宿条件和设施
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
2020 年 10 月入住 4 晚
AS 于 2020年10月8日 的回复
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira