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关于伦敦希斯罗机场 T1 T2 及 T3 诺富特酒店的点评

4 out of 5
伦敦希斯罗机场 T1 T2 及 T3 诺富特酒店
234 Bath Road, Heathrow Point West, Hayes, England

点评

8.0

很好

10 分 - 超赞。425 条好评，共有 1000 条点评" "
8 分 - 还可以。328 条好评，共有 1000 条点评" "
6 分 - 一般。126 条好评，共有 1000 条点评" "
4 分 - 很差。58 条好评，共有 1000 条点评" "
2 分 - 糟糕。63 条好评，共有 1000 条点评" "

8.8/10

清洁度

8.0/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Sheung

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 10 月入住 1 晚

6/10 一般

FIONA

满意：清洁度、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
Valentina Petrova 于 2020年11月23日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

10/10 超赞

Derek

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, nice restaurant downstairs, tidy and modern room, great location with good traffic connection to central bus station
2020 年 3 月入住 1 晚
Raman 于 2020年03月18日 的回复
Thank you for your kind review I am delighted that you enjoyed your stay at Novotel London Heathrow Airport T1 T2 and T3 and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Raman Lagoo

8/10 还可以

真实旅客

与家人及幼儿出行
满意：住宿条件和设施
免費 shuttle bus 往來機場的 T3 與酒店十分方便，班次比想像中頻密，而且上落車的巴士站就在酒店外面，成為加分位，對短暫停留轉機旅客的確十分理想。 可惜酒店網站沒有足夠的 shuttle bus 資訊，要另行發 e-mail 向酒店查詢，才得悉相關資訊！ 酒店房間清潔及設施尚可，但早餐算是豐富，有足夠選擇。
2020 年 1 月入住 1 晚
Raman 于 2020年01月23日 的回复
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Regards, Raman

10/10 超赞

TSUNGCHUN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
Raman 于 2019年11月29日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

10/10 超赞

TSUNGCHUN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 1 晚
Raman 于 2019年11月29日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
房間窗戶打開面對的是中庭... 機場接駁車部分，第一次詢問櫃檯人員給了一張時刻表，約半小時一班5鎊/人，隔天早上另一櫃檯人員才告知可以搭乘公車，約10分鐘一班而且免費
2019 年 10 月入住 1 晚
Raman 于 2019年10月24日 的回复
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Sincerely Raman

8/10 还可以

Yue Hong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Raman 于 2019年10月16日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

8/10 还可以

dailong

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 超赞

真实旅客

与配偶出行
满意：员工和服务，清洁度
fantastic!
2019 年 9 月入住 1 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 超赞

wenling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
離機場非常近 有免費的機場巴士可以乘坐 酒店非常的時尚 舒適
2019 年 9 月入住 1 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 超赞

Kit Chong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
clean and nice! you can take the shuttle from heathrow airport to the hotel and vice versa (single trip 6 pounds/return 12 pounds)
2019 年 8 月入住 1 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 8 月入住 2 晚
Wilbur C. 于 2019年10月3日 的回复
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wilbur C.

10/10 超赞

chihwei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整體來說都不錯
從機場有免費公車可以到達飯店，房間空間大、舒適乾淨，早餐多樣美味，整體來說都不錯！
2019 年 6 月入住 1 晚

2/10 糟糕

Philip

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
2022 年 1 月入住 1 晚
Valentina Petrova 于 2022年01月7日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 糟糕

Laura

不满意：清洁度、员工和服务、客房舒适度
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
2021 年 12 月入住 1 晚
Valentina Petrova 于 2022年01月7日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 超赞

HAZEL

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Shall use again
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年12月25日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 还可以

Eirik Veras

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room and friendly staff. Good food.
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年12月25日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 很差

Ryan

2021 年 11 月入住 2 晚
Valentina Petrova 于 2021年12月20日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 一般

Andy

2021 年 12 月入住 1 晚
Valentina Petrova 于 2021年12月20日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 糟糕

VERONICA，Davis

2021 年 11 月入住 1 晚

8/10 还可以

Narinder

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
2021 年 11 月入住 2 晚
Valentina Petrova 于 2021年12月20日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 糟糕

KEITH

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年12月20日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 糟糕

Lindsey

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年12月20日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
2021 年 11 月入住 1 晚
Maurice Coutinho 于 2021年11月25日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Kenneth

2021 年 11 月入住 1 晚

2/10 糟糕

Bruce

2021 年 11 月入住 1 晚

8/10 还可以

Bahulayan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Maurice Coutinho 于 2021年11月25日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 很差

Martin

与配偶出行
不满意：员工和服务
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
2021 年 11 月入住 3 晚
Khushboo Jolly 于 2021年11月22日 的回复
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 糟糕

Lorely

2021 年 11 月入住 1 晚

10/10 超赞

Vula

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 超赞

Yacouba

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
2021 年 11 月入住 1 晚
Khushboo. J 于 2021年11月18日 的回复
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 糟糕

Evan

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Oh no
Home office detention centre, full of refugees
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 很差

Anna-Marie

与配偶出行
不满意：住宿条件和设施，清洁度
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 还可以

Stefano

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 一般

Robin

2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 一般

Dilpa

We arrived and was told we were given another hotel
2021 年 11 月入住 2 晚
Valentina Petrova 于 2021年11月19日 的回复
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 糟糕

Krishan

2021 年 11 月入住 1 晚

2/10 糟糕

Joy

2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月19日 的回复
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 超赞

Marina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 还可以

Joseph

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 超赞

Paul

满意：员工和服务、服务设施、住宿条件和设施
Really helpful staff
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 超赞

Fraser

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent room and cleanliness.
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

Hani

2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 还可以

paul

与家人出行
满意：住宿条件和设施，员工和服务
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 还可以

Abhishek

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 还可以

Matthew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The shower was not working but it’s a very nice hotel.
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

william

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Valentina Petrova 于 2021年11月15日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,