外观

关于伦敦塔桥诺富特酒店的点评

4 out of 5
伦敦塔桥诺富特酒店
10 Pepys Street, London, England

点评

9.0

非常棒

10 分 - 超赞。574 条好评,共有 1002 条点评" "
8 分 - 还可以。343 条好评,共有 1002 条点评" "
6 分 - 一般。56 条好评,共有 1002 条点评" "
4 分 - 很差。16 条好评,共有 1002 条点评" "
2 分 - 糟糕。13 条好评,共有 1002 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

TING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 2 晚
Argenis Urdaneta 于 2023年01月3日 的回复
Dear Ting,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Koon Ping

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好
非常近地鐵站,十分方便。酒店房間很整潔,酒店餐廳質數很不錯。
2019 年 8 月入住 6 晚

8/10 还可以

Terric

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 7 晚
Giada 于 2019年08月23日 的回复
Dear Terric, Thank you for this positive feedback. I look forward to welcoming you back on many other occasions. Regards

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location
Convenient location
2019 年 7 月入住 3 晚
Giada Melegoni 于 2019年07月25日 的回复
Dear Anonymous, thank you for your great review! We hope to see you soon back at Novotel Tower Bridge. Sincerely,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good experience
Near the Tower Hill underground station - convenient
2019 年 6 月入住 14 晚
Giada 于 2019年07月2日 的回复
Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giada Melegoni Guest Relations

6/10 一般

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good
2019 年 6 月入住 2 晚
David 于 2019年06月6日 的回复
Dear Guest, thanks for the review and are delighted you had a good stay with us. Kind Regards, David

6/10 一般

真实旅客

满意:清洁度
2019 年 2 月入住 2 晚
Elisa De Gennaro - Guest Relations Leader 于 2019年04月29日 的回复
Thank you for taking the time to review your stay with us. If there is anything we could have done better, please do not hesitate to contact us. We hope to have the chance to welcome you back.

2/10 糟糕

Ivy Mong Wee

不满意:员工和服务
酒店設施 服務質素
when w arrived London at 3.15pm and arrived hotel by cab around 6.00pm. The couter staff told me there is a room at 2floor and we are request high floor , he told yes ther have at 5th floor for disable guest :$ both us silent and he still good to show us both room , finally we select standard room , shower dont rising and float , water pipe block on the floor , without tissue without all the bath stuffs etc... terrible room # 220 they arramge to us. Finally they send a cleaning lady up for repair work !! cant believed. We strongly request for changing room finally they provide a regular room (at least all function) more and more details can be provide . To us we do not think this is valuable to paid HKD2600 per night for a big group hotel with such poor service. Do not try any once again at NOVOTEL .
2019 年 1 月入住 5 晚
Elisa - Guest Relations Leader 于 2019年02月1日 的回复
Thank you for taking the time to review your stay with us. I am really sorry to hear that your stay did not meet your expectations. Please allow me to express my sincere apologies as this is not the kind of service we aim to provide. I will forward your comment to the department interested in order to investigate about what happened. We hope you will give us a chance to welcome you back. Kind regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 3 晚
Elisa - Guest relations leader 于 2019年02月11日 的回复
Thank you for the great score! We hope to see you again very soon.

8/10 还可以

John

满意:清洁度、住宿条件和设施、客房舒适度
Room is good, but poor management.
I stay this hotel for 6 days & 5 nights, During my last day in the morning, I had customer meeting out of London, after meeting, my train back to London was delay, I called Hotel and mention that I am still in train and ask for late check-out for 30 mins, the manager said "No Problem", After all, I check-out from Hotel, my bill has charge me GBP20 on top, I tried to negotiate with the manager and ask for waived the charge but she still keep charge me. I feel upset about the management style, this is my 3rd time stay this hotel, now I am hesitate will stay this hotel anymore on my next trip in London. My pass experiences and understands late check-out mean free of charge within for a short period of time.
2018 年 9 月入住 3 晚
Antoine Chauveau - Guest Experience Leader 于 2018年10月11日 的回复
Dear Mr Lam, Thank you for taking the time to review your stay with us at the Novotel London Tower Bridge. Your detailed comments are very important for us in order to always improve our services and we were happy to read that our room meet your expectations. I was also concerned to read about your check-out experience. After investigation and talking to the team, it is true that our team informed you that the late check-out before 2 pm is complimentary and after that time it is charge £20 per hour. I am sorry if that was misunderstood. Please rest assured that your comment has been shared with the team to prevent future occurrence. Once again, I would like to thank you for your time and I hope that you will give us the opportunity to welcome you back soon to our hotel. Best regards,

10/10 超赞

Marc

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A nice place with accomodating staff. It's convenient to a few nice site-seeing places (Tower of London, Tower Bridge, some of the cathedrals) and quiet at night. That said, if you're looking to participate in the arts scene or with closer access to night life, I might stay further west.
2024 年 4 月入住 3 晚

10/10 超赞

Luis Fernando Bustos

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent!!!
2024 年 4 月入住 9 晚

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Giada 于 2024年04月29日 的回复
Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon.

8/10 还可以

Daniela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Giada 于 2024年04月29日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Saskia

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sauberes Hotel in Top-Lage mit sehr freundlichem Personal! Wir kommen sehr gerne wieder :)
2024 年 4 月入住 4 晚
Giada 于 2024年04月29日 的回复
Thank you for your lovely comments, we look forward to welcoming you back again soon very soon.

10/10 超赞

Heike

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wir haben uns rundum wohl gefühlt.
2024 年 4 月入住 3 晚
Alexandrina Godiac, Admin Coordinator 于 2024年04月19日 的回复
Dear Mr. Heike, Thank you for you lovely review. We are glad to read that you felt very comfortable while staying with us. We are looking forward to welcoming you back soon for another amazing stay with us.Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

Carsten,Plettenberg

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel hat eine sehr zentrale Lage. Das Zimmer, so wie das ganze Hotel, waren sehr sauber. Das Personal war sehr freundlich und zuvorkommend.
2024 年 4 月入住 3 晚
Giada 于 2024年04月29日 的回复
Thank you for your lovely comments, we look forward to welcoming you back again soon very soon.

10/10 超赞

Nazmin

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Excellent customer service, clean and spacious hotel. Have made many returns due to the excellent service.
2024 年 4 月入住 1 晚
Alexandrina Godiac, Admin Coordinator 于 2024年04月19日 的回复
Dear Mr. Nazmin, Thank you very much for your amazing review. We are so happy to read that you are regular guest to our hotel. Moreover, we are delighted to read that our lovely staff and our service met your expectations. We are looking forward to welcome you back soon for another amazing stay with us. Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

Gaspara,Miami

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The stations around the corner, walking distance to the tower bridge.
2024 年 4 月入住 3 晚
Alexandrina Godiac, Admin Coordinator 于 2024年04月26日 的回复
Dear Ms. Gaspara, Thank you for your super review. We are glad that you have enjoyed your stay and you found our central location amazing. We are looking forward to welcoming you back soon for another amazing stay with us. Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

kevin,Edmonton

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Alexandrina Godiac, Admin Coordinator 于 2024年04月19日 的回复
Dear Mr. Kevin, Thank you for your super review. We are looking forward to welcoming you back soon at Novotel London Tower Bridge. Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

Heiko

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Giada 于 2024年04月29日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Christian

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Das Zimmer war wirklich gut und auch ausreichend groß für 3 (inkl. 12-Jährigem im Beistellbett. Liegt 5 Gehminuten von der Tower Bridge entfernt und eignet sich auch sonst - dank der Tube-Station „Tower Hill“ super als Ausgangspunkt für kräftezehrende Sightseeing-Trips. Das Frühstück ist gut, abends haben wir nicht dort gegessen. Im Vergleich war es preis-leistungs-technisch aus unserer Sicht die beste Wahl. Wir werden sicher wieder hier landen, wenn es nach London geht.
2024 年 3 月入住 5 晚
Alexandrina Godiac, Admin Coordinator 于 2024年04月12日 的回复
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and found our room spacious and comfortable for your party, as well as our convenient location near Tower Bridge and the Tower Hill tube station.We're glad that you found our breakfast satisfying and that you considered our hotel the best choice in terms of price-performance. Providing value for our guests is important to us, and we're delighted that we could meet your expectations.We appreciate your kind words and your loyalty. We look forward to welcoming you back on your next visit to London!

10/10 超赞

Jeannette

满意:住宿条件和设施
Super
2024 年 3 月入住 5 晚
Novotel London Tower Bridge 于 2024年04月3日 的回复
Dear Jeannette,Thank you for your highly positive 5 out of 5 review score and comment.Kind regards,MarkNovotel London Tower Bridge

10/10 超赞

Benny,Bellerose

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great value, large rooms, friendly staff, great location.
2024 年 3 月入住 1 晚
Giada 于 2024年04月29日 的回复
Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon

8/10 还可以

Alexander

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Novotel London Tower Bridge 于 2024年04月3日 的回复
Dear Alexander,Thank you for your 4 out of 5 review!Kind regards,MarkNovotel London Tower Bridge

8/10 还可以

sheenal

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed at this amazing hotel for 2 nights. Everything was amazing. Walking distance to London tower bridge. Staff were helpful and friendly. Highly recommended.
2024 年 3 月入住 2 晚
Giada 于 2024年04月29日 的回复
Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon

6/10 一般

Lars

与家人出行
满意:员工和服务,清洁度
Zimmer sind teilweise sehr laut. Das Frühstück lohnt sich gar nicht.
2024 年 3 月入住 2 晚
Giada 于 2024年04月29日 的回复
I am sorry to hear that you didn't enjoy some aspect of your stay. I hope you will you give us a chance to earn back your trust and see to it that you enjoy the experience that so many of our guests have grown so fond of.

10/10 超赞

Christina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent choice for our most recent stay in London. Staff is wonderful - friendly and helpful. The room was a good size. Location is very accessible.
2024 年 3 月入住 3 晚
Giada 于 2024年04月29日 的回复
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Abhijeet

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was very clean and easily accessible by public transport. Great location and friendly staff.
2024 年 3 月入住 4 晚
Alexandrina Godiac, Admin Coordinator 于 2024年03月13日 的回复
Dear Abhijeet, Thank you for your review! We are delighted you enjoyed your time with us and hope to welcome you back soon.Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

JAVIER

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena ubicación. Al lado del metro Tower Hill, junto a la Torre de Londres. La habitación muy bien. La ducha maravillosa y la TV muy grande. El desayuno vale la pena
2024 年 3 月入住 3 晚
Alexandrina Godiac, Admin Coordinator 于 2024年03月13日 的回复
Dear Javier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon.Thank you very much. Kind Regards, Alexandrina GodiacAdmin Coordinator

10/10 超赞

Matthew

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great Stay , really enjoyed it thanks
2024 年 2 月入住 2 晚
Alexandrina Godiac, Admin Coordinator 于 2024年03月13日 的回复
Dear Mr. Matthew, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to seeing you again soon for another fantastic experience! Kind Regards, Alexandrina Godiac Admin Coordinator

8/10 还可以

Manuela

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our time there even though we did not get two rooms next to each other but were put on different floors. Staff is super friendly and location was perfect!
2024 年 2 月入住 5 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月21日 的回复
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you enjoyed your time at our hotel despite the rooms not being next to each other. We apologize for any inconvenience caused by the room allocation. We always strive to accommodate requests for friends and family whenever possible, but sometimes availability and missing booking details can affect this. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 超赞

Melissa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Een woord “fantastische” wij kwamen om 12 uur aan en er was meteen een kamer beschikbaar. Dat was super fijn.
2024 年 2 月入住 2 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月14日 的回复
Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with us. Providing prompt and convenient check-in service is a priority for us, and we're glad we could accommodate your early arrival.We hope you had a wonderful stay with us, and we look forward to welcoming you back in the future!Best regards,

10/10 超赞

Martin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything in one place, staff were very professional and helpful at all times, the room was beautiful and the breakfast was amazing.
2024 年 1 月入住 1 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月6日 的回复
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that you found everything you needed in one place and that our staff provided professional and helpful service throughout your visit. We're delighted that you enjoyed your beautiful room and our amazing breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 超赞

Rachel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月6日 的回复
Thank you so much for your perfect rating! We're thrilled to hear that you had a flawless experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything else we can do to ensure your future visits are just as exceptional, please don't hesitate to reach out. We can't wait to welcome you back for another 10 out of 10 stay soon!

10/10 超赞

samantha

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月6日 的回复
Thank you for rating your experience with us! We're delighted to hear that you had a 5 out of 5 stay. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay soon!

8/10 还可以

Kuldip

2024 年 1 月入住 1 晚
Angelica Duran. Guest Experience Coordinator 于 2024年02月6日 的回复
Thank you for your feedback and for rating your experience with us! We're glad to hear that you had a positive stay overall. If there are any areas where we can improve and earn that extra point next time, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 超赞

Stuart

2024 年 1 月入住 1 晚
Argenis Urdaneta 于 2024年01月22日 的回复
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Inez

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Argenis Urdaneta 于 2024年01月22日 的回复
Dear Inez,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

8/10 还可以

john

2024 年 1 月入住 2 晚
Argenis Urdaneta 于 2024年01月22日 的回复
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Natasa

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Es war alles perfekt und wir kommen gerne wieder
2024 年 1 月入住 4 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Natasa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

8/10 还可以

Nikki

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a nice stay at Novotel Tower Bridge. However, we would like to comment. We could not understand why there was no phone or a way to directly contact reception or room service.? We put down £100 at the front desk in case we wanted service to our room. We ordered a few simple things and it took nearly an hour to get to us. My husband had to go and search for a way to contact the room service. He eventually found a whats app. Not having direct contact with reception is a major step backwards. Overall good, but this particular problem should be addressed.
2024 年 1 月入住 1 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Nikki,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I have shared your comments with our Food & Beverage manager to ensure that room service order goes on time and without issues. Sincerely,Argenis UrdanetaFront Office Manager

8/10 还可以

Alexandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gute Lage, U-Bahn direkt um die Ecke
2024 年 1 月入住 3 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Alexandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

ARLONI

2023 年 12 月入住 7 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Arloni,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

4/10 很差

Nabil

与家人出行
不满意:清洁度、员工和服务、服务设施
Propreté des chambres
2023 年 12 月入住 1 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Nabil,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Argenis UrdanetaFront Office Manager

6/10 一般

Julia

2023 年 12 月入住 5 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Julia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Jort

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Argenis Urdaneta 于 2024年01月15日 的回复
Dear Jort,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

8/10 还可以

Suzanne

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Argenis Urdaneta 于 2023年12月19日 的回复
Dear Suzanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Marieke

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time!
2023 年 12 月入住 2 晚
Argenis Urdaneta 于 2023年12月19日 的回复
Dear Marieke,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager

10/10 超赞

Segaram Suresh

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location near the train station and rooms were clean
Angelica Duran. Guest Experience Coordinator 于 2024年02月6日 的回复
Thank you for your review! We're pleased to hear that you found our hotel's location convenient, being near the train station, and that you appreciated the cleanliness of our rooms. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!