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关于A 点肯辛顿奥林匹亚酒店的点评

3.5 out of 5
A 点肯辛顿奥林匹亚酒店
42-48 West Cromwell Road, London, England

点评

8.2

很好

10 分 - 超赞。441 条好评,共有 1003 条点评" "
8 分 - 还可以。321 条好评,共有 1003 条点评" "
6 分 - 一般。129 条好评,共有 1003 条点评" "
4 分 - 很差。69 条好评,共有 1003 条点评" "
2 分 - 糟糕。43 条好评,共有 1003 条点评" "

8.2/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Dee

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Chloe 于 2024年04月11日 的回复
Dear Dee,Thank you for taking your time to leave a review. We look forward to having you stay with us again in the future.Kind regards,Chloe

10/10 超赞

jingshen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
room is neat, close to tube station, and parks and museum reachable by foot
2023 年 11 月入住 5 晚
Joanna 于 2023年11月26日 的回复
Dear Jingshen,Thank you for taking the time to leave us such an amazing review about your recent stay at Point A Kensington. We appreciate it. We hope to have the opportunity to host you in the future for another great experience. Kind regards,Joanna

8/10 还可以

YUEN YI CANDY

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel has a good location, convenient transportation, friendly staff, and comfortable rooms, but the space can be bigger.
Front desk 于 2023年06月8日 的回复
Dear YUEN YI CANDY, Thank you for taking the time to write a review about your recent stay in our hotel. We are glad to hear that you had a comfortable stay and that you enjoyed all aspects of our hotel. We look forward to see you again.Kind regards,Front desk

8/10 还可以

Pat Sun,Hong Kong

满意:清洁度、员工和服务、服务设施
It was clean and tidy. With this price nothing to complain about. The only problem that I get is my room was in basement and every morning around 6 o'clock, there is a noise of drawer open and close or door. The noise continue till 8 something
2023 年 2 月入住 2 晚
Front desk 于 2023年02月27日 的回复
Dear Pat Sun, thank you for your message. Thank you for your feedback on your stay, we appreciate your words and we are very pleased to hear that you had a good time. Please accept my apology for the noise during your stay. We hope to see you in the future! Kind regards,Front desk

8/10 还可以

king wah

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 1 晚

2/10 糟糕

ki chit,kowloon

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
我时常去旅游但是從來未食過這麽差的早餐 房間的枕頭套又污糟 不知道是不是沒有換
2022 年 10 月入住 1 晚
Front desk 于 2022年10月19日 的回复
Dear Ki Chit,Thank you for taking the time to write us a review.We are extremely apologetic that your stay with us was not what you had hoped for. I will communicate your feedback with the management team so that we are aware of areas that need improvement in the future.Best regards,Front desk

10/10 超赞

LIPING

满意:服务设施,员工和服务
2022 年 9 月入住 7 晚

8/10 还可以

Hui Chun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 3 晚
Front Desk 于 2021年08月18日 的回复
Dear Hui Chun, Thank you for your score. We hope you had a pleasant stay with us and we hope to welcome you back soon. Kind regards,

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There are no supermarket and no fast food restaurant near this hotel, but it's a good location.
2021 年 7 月入住 2 晚
Nicola 于 2021年07月18日 的回复
Dear Guest, thank you for your feedback. We have a Tesco Superstore 4 minutes away from our hotel and it is open every day from 6AM to 12AM, excluding Sunday. There are also more Supermarkets close to Earl's Court station which is 6 minutes away from the hotel, as well some Fast Foods like Mc Donald's, KFC and Burger King. We are sorry that you did not find what you needed. Next time, ask our lovely staff. Reception is open 24 hours and we are always happy to help. Looking forward to welcoming you again. Kind Regards

4/10 很差

真实旅客

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
我朋友講無廁所無浴室很簡陋
2020 年 12 月入住 1 晚
Front Desk 于 2020年12月13日 的回复
Thank you for your feedback!

8/10 还可以

真实旅客

商务旅客
满意:住宿条件和设施,员工和服务
The staffs are very nice and helpful. About the room, the cleaness of the bed sheet should be improved.
2020 年 2 月入住 6 晚
Theo 于 2020年02月25日 的回复
Dear Guest, We really appreciate your nice review. I am glad that you enjoyed the staff, but I am disappointed to hear that the room cleanness fell under your expectations. Hope you can give us another chance. Best regards,

10/10 超赞

Nurten

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and helpful. Rooms are small, but everything is clean and new.

10/10 超赞

Marco,Brooklyn

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The neighborhood is queit and calm. The staff is friendly and helpful.
2024 年 4 月入住 7 晚

8/10 还可以

Brittany

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the location. Nice and easy to get to from Earl's Court station. Lots of food around the area. Unique room, although a tad small but we got the room knowing that it would be and didn't actually have any complaints about it's size. I think the only complaint we have is the curtains, just not liking the style of them, but that is nothing to shoot the business down for. Had a lovely stay! Delicious breakfast, too!
2024 年 4 月入住 4 晚

8/10 还可以

Karen

与配偶出行
We liked the side of the hotel we were on as it was quiet. It would have been good to have coffee and tea making in the room.
2024 年 4 月入住 1 晚

8/10 还可以

Gavin

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location, close to large Tesco grocery store, earls court tube station (easy access to central London or Heathrow). Rooms are modern and renovated but small (typical for London). Wish they had a small fridge or access to fridge and microwave. Also complementary tea and coffee would be a nice touch. 9/10 will be back, excellent value!
2024 年 4 月入住 2 晚
sara 于 2024年04月28日 的回复
Dear Gavin,Thank you for your valuable feedback! We're delighted to hear that you enjoyed our great location near the Tesco grocery store and Earls Court tube station, providing easy access to central London and Heathrow. Your appreciation for our modern and renovated rooms is wonderful to hear, although we understand your desire for additional amenities like a small fridge and microwave. We'll definitely take your suggestions into consideration for future improvements.We're glad to know that you found our hotel to be excellent value, and we're thrilled that you're considering staying with us again. We look forward to welcoming you back for another great experience!Warm regardSara

10/10 超赞

Kailyn

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The BEST thing about this hotel is their staff. I arrived at the hotel early on a Thursday morning and the gentlemen working the front desk was extremely welcoming and friendly, he shortly was coming off his shift and the young lady was also very friendly and welcoming. I arrived earlier than my check in time and they made sure my bags were safe and that I was comfortable in their lobby awaiting for my room. The young women also working the breakfast station was very sweet. The next day I woke up late after breakfast hours and I inquired about getting a coffee… She had already cleaned and seemed like she was getting off her shift but she took the time to make me a coffee. All three of these employees are amazing and I very much hope they are appreciated. I could tell right away they work hard and they care about their job and the guests. Thank you to the 3 of you! The hotel was also very very clean and a great location. The tube is just down the street and I was able to get to any tourist attraction or shopping 15 min. I will definitely be booking again next time in London.
2024 年 4 月入住 2 晚
sara 于 2024年04月28日 的回复
Dear Kailyn,Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression on your stay. Providing excellent service and ensuring our guests feel welcome is our top priority. We're glad you found our hotel clean and in a great location. Your appreciation for our team members means a lot, and we'll make sure they know how valued they are. We look forward to welcoming you back on your next trip to London!Best regards,Sara

8/10 还可以

Logan,Kensington

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, clean property in a good location. Friendly staff and good breakfast. Just know going in that the double-twin room is really tight, especially the bathroom. No closet and you have to sit a little diagonal on the toilet.
2024 年 4 月入住 10 晚
s 于 2024年04月28日 的回复
Dear Logan,Thank you for your feedback! We're glad you enjoyed our clean property, good location, friendly staff, and breakfast. We apologize for any inconvenience caused by the tight space in the double-twin room and bathroom. Your comments are valuable to us, and we'll use them to improve. We hope to welcome you back in the future.Best regards,Sara

8/10 还可以

Gladys

满意:清洁度、员工和服务、服务设施、住宿条件和设施
good
2024 年 4 月入住 3 晚
Front Desk 于 2024年04月24日 的回复
Dear Gladys,Thank you for taking the time to share your review about your recent stay at Point A Kensington. It's great to hear that you had a good stay. We look forward to hosting you in the future. Kind regards,Front Desk

10/10 超赞

Ilknur

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel had really nice and plenty breakfast. Loby was great, modern decorated. I liked breakfast area a lot too. Room was modern, a little small but still nice. It was clean, good lights. Bathroom was also a bit small but it was clean, modern and nicely done. I woul only recommend hotel to provide small hand towels instead of bigger ones. Also if they can serve free tea with snacks at the afternoon, it would be great. They provide hot water all day if you bring your own tea bags.
2024 年 4 月入住 4 晚
Chloe 于 2024年04月23日 的回复
Dear Illknur, Thank you for your review! We're happy to hear you enjoyed the breakfast options, modern decor, and overall cleanliness of the room and bathroom. We appreciate your feedback on providing small hand towels and offering free tea with snacks in the afternoon. Your suggestions will help us improve our guest experience.We hope to welcome you back soon!Kind regards,Chloe

6/10 一般

Erika

不满意:员工和服务
The hotel was just okay! Very small rooms
2024 年 4 月入住 2 晚
Chloe 于 2024年04月23日 的回复
Dear Erika,Thank you for leaving us a review. In regards to the rooms, they are advertised as cosy and compact hence the size.Aside from this we sincerely hope you enjoyed your stay!Kind regards,Chloe

8/10 还可以

Debra

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The staff are amazing! Challenge with the property for longer stays is that there is NO closet in the rooms, rather you have hooks on the walls which isn’t the best for any stay longer than 3 or 4 days. It’s impossible to stay organized in a room the size of a postage stamp.
2024 年 4 月入住 14 晚
Chloe 于 2024年04月23日 的回复
Dear Debra,Thank you for your feedback! We're thrilled you found our staff amazing. We understand the lack of closet space can be challenging for longer stays, and we apologize for any inconvenience. . We appreciate your input and hope to welcome you back for a better experience!Kind regards,Chloe

8/10 还可以

Vaishaliben

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was pretty clean and decent hotel close to subway and restaurants. Staff was nice and welcoming. The only thing was they didn’t provide cattle in the room so had to pay to get coffee or hot water. Overall pretty safe and comfortable stay
2024 年 4 月入住 1 晚
Chloe 于 2024年04月23日 的回复
Dear Vaishaliben,Thank you for your review! We're pleased you found our hotel clean, convenient, and welcoming. Your feedback will help us improve our amenities. We're glad you felt safe and comfortable during your stay. We hope to see you again soon!Kind regards,Chloe

8/10 还可以

Sara Janina

与家人出行
满意:服务设施,清洁度
-
2024 年 4 月入住 3 晚
Chloe 于 2024年04月23日 的回复
Dear Sara,Thank you for leaving us with a good rating!Kind regards,Chloe

8/10 还可以

Debra

满意:清洁度、员工和服务、住宿条件和设施
It was nice for the price, rooms are very small. We were under the reception area so could hear chairs moving most of night. Stuff was very friendly and helpful.
2024 年 4 月入住 1 晚
Chloe 于 2024年04月23日 的回复
Dear Debra,Thank you for your feedback! We're glad you found the price reasonable and appreciated our friendly, helpful staff. We apologize for the noise disturbance from the reception area, however we hope to welcome you back soon for a more comfortable stay!Kind regards,Chloe

10/10 超赞

Phil

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Chloe 于 2024年04月23日 的回复
Dear Phil,Thank you for leaving us a great rating!We hope to welcome you again in the future.Kind regards,Chloe

10/10 超赞

Christoph Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nahe der U-Bahn Station East Court
2024 年 4 月入住 4 晚
Chloe 于 2024年04月17日 的回复
Dear Christoph Michael,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the convenient location of our hotel.We look forward to hopefully welcoming you again in the future.Kind regards,Chloe

10/10 超赞

Ngofah

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Already answered in previous question.
2024 年 4 月入住 6 晚
Chloe 于 2024年04月17日 的回复
Dear Ngofah,Thank you for leaving us a great review.We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 一般

PINKI

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent Staff and cute cozy property
2024 年 4 月入住 4 晚
Chloe 于 2024年04月17日 的回复
Hi Pinki,Thank you for leaving such a positive review! We are glad to hear that you had a great experience with our staff and enjoyed our property.We look forward to welcoming you back in the future at our hotel.Kind regards,Chloe

10/10 超赞

Patrick

满意:清洁度、员工和服务、服务设施、住宿条件和设施
We feel very fortunate that we booked this room! We had never been to London before, so completely lucked out. The only thing that we would have changed was the taxi from the train station. We could have easily gotten on the tube and saved $50. The place was new, clean, friendly. Thank you
2024 年 4 月入住 4 晚
Chloe 于 2024年04月17日 的回复
Dear Patrick,Thank you for taking the time to leave us a review. We're glad that you had such a great stay with us out Point A and we satisfied your needs and you enjoyed your first time in London!We hope to welcome you back again in the future.Kind regards,Chloe

10/10 超赞

Alina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Although the room was small, but it was convenient for the short stay. The staff is nice and comprehensive. The break is good! And the ladies serving it are very nice, especially Nadia. Thank you very much :)
2024 年 4 月入住 3 晚
Chloe 于 2024年04月11日 的回复
Dear Alina,Thank you for leaving such a great review! We are glad to hear that you enjoyed your stay with us and had a great experience with our staff, especially Nadia. Customer satisfaction is important to us so we are glad your experience was satisfactory.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 超赞

Christopher

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were pleasantly surprised at how nice the hotel was.Room was “cosy “, small but clean/comfortable bed/good ablutions. Breakfast was really good value for money.We liked the Point A a lot!Thanks
2024 年 4 月入住 4 晚
Chloe 于 2024年04月11日 的回复
Dear Christopher,Thank you for taking the time to leave us a review. We're glad you enjoyed your stay with us and enjoyed the breakfast options! We hope to welcome you again soon. Kind regards,Chloe

8/10 还可以

Philipp Gerschon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice little hotel close to Earls Court. A little disappointing to find a long blond hair on a pillow in the bed, but other than that clean. Staff very helpful and nice. A big tesco not far from the hotel was also a big plus.
2024 年 4 月入住 4 晚
Chloe 于 2024年04月11日 的回复
Dear Philipp,Thank you for taking the time to leave us feedback. We are glad to hear that you enjoyed your stay with us at Point A. We apologise for the pillow and this will be passed onto the housekeeping team, but we are glad to hear that this didn't affect your entire stay.We look forward to hopefully welcoming you to our hotel again in the future.Kind regards,Chloe

8/10 还可以

Rita

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Struttura carinissima,vicina ad una stazione e con diversi localini dove poter cenare,quartiere molto sicuro.Le camere sono nuove,piccoline ma aveva tutto il necessario,l unica cosa,le finestre non si possono aprire e la temperatura della camera non si poteva cambiare,veniva spenta,colazione perfetta per noi,ma solo dolce,con yogurt cereali frutta croissant,personale sempre sorridente e gentile
2024 年 4 月入住 2 晚
Chloe 于 2024年04月10日 的回复
Dear Rita, Thank you for taking the time to leave us such great feedback. We are extremely happy to hear that you enjoyed your stay with us at Point A Hotel. We hope to welcome you again in the future!Kind regards,Chloe

8/10 还可以

Horst

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Zentral Gelegen Unterkunft. Von der nahegelegenen U-Bahn Station sind fast alle Sehenswürdigkeiten und der Flughafen ohne Umsteigen zu erreichen. Das Hotel macht einen sauberen Eindruck das Frühstück war erstaunlich vielfältig und gesund. Bei der Zimmerwahl aufpassen: Es gibt Zimmer ohne Fenster !
2024 年 4 月入住 4 晚
Chloe 于 2024年04月10日 的回复
Dear Horst,Thank you for taking your time to leave us great feedback. We value your opinions and feedback! We are glad to hear that you enjoyed our convenient location and enjoyed the breakfast we had to offer.We look forward to having you again in the future.Kind regards,Chloe

6/10 一般

Simon Sandager

与配偶出行
满意:员工和服务
不满意:清洁度
We had mold in the bathroom and our room wasnt really clean. But atleast we could borrow an adapter and have a soft pillow
2024 年 4 月入住 4 晚
Front desk 于 2024年04月9日 的回复
Dear Thank you for sharing your experience with us. We apologize for the inconvenience. We take hygiene seriously and will address these issues promptly with our housekeeping team to ensure a more pleasant stay for our guests in the future. We're glad you found our adapter service helpful and enjoyed the comfort of our soft pillows. Your feedback is important to us, and we appreciate your understanding.Kind regards,Front desk

6/10 一般

Anindya

与配偶出行
不满意:服务设施
The room is extra tiny small and you can end up having back pain for not moving enough inside the room. They clean once in three days for environment concerns. I can understand that washing towel takes a lot of water which is environmental concern. But that doesn’t mean you will clean the rooms once in three days. Please don’t greenwash the climate issue
2024 年 3 月入住 5 晚
Front desk 于 2024年04月9日 的回复
Dear Anindya ,Thank you for your feedback. We apologize for any discomfort caused by the size of the room. We understand your concerns regarding cleaning frequency and its impact on the environment. While we aim to prioritize sustainability by cleaning rooms every three days, we acknowledge your point about maintaining guest comfort. Your insights are valuable, and we appreciate your understanding.Kind regards, Front desk

4/10 很差

Wilhelm

与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
The room was very very little.They clean up the room only every three days. By the breakfast the most things are all days the same.Something you can never find on the Buffets like for example ham or sausages.The bed was not big enough for to people.
2024 年 3 月入住 5 晚
Front Desk 于 2024年04月4日 的回复
Dear Wilhelm, Thank you for your honest review. We apologize for the inconvenience during your stay and that Point A Kensington did not meet your expectations.We hope to have the opportunity to host you again. Kind regards,Front Desk

8/10 还可以

Asheem

满意:清洁度、员工和服务、服务设施、住宿条件和设施
its was a nice experience
2024 年 3 月入住 1 晚
Chloe 于 2024年04月4日 的回复
Dear Asheem,Thank you for leaving positive feedback, your feedback is important to us. We are happy to hear that you had a nice experience with us.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 超赞

Aideen

2024 年 3 月入住 3 晚
Chloe 于 2024年04月23日 的回复
Dear Aideen,Thank you for leaving us a good rating! Hopefully we can welcome you again in the future.Kind regards,Chloe

8/10 还可以

Annica Margaretha

与家人出行
满意:住宿条件和设施,员工和服务
不满意:清洁度
Loistava sijainti! Huone rempattu ja mukava, vaikka olikin todella pieni. Miinus siitä, ettei missään vaiheessa siivottu tai edes tyhjennetty roskakoreja. Aamiainen ok, mutta olisi voinut olla monipuolisempi. Sijainnin ja yleisesti saadun kokemuksen perusteella voi todellakin suositella kuitenkin!
2024 年 3 月入住 3 晚
host 于 2024年04月1日 的回复
Dear Annica,Thank you for sharing your experience with us following your recent stay at our hotel. We are delighted to hear that you had an enjoyable time with us and that you found our location to be convenient and our room comfortable despite its size.Your feedback regarding the cleanliness of the trash cans and the variety of breakfast options has been duly noted. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are continuously working to improve our services and offerings based on valuable feedback like yours.We truly appreciate your recommendation and are thrilled that you had a positive overall experience at our hotel. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit to the area.Kind regards,Afiifa

8/10 还可以

Trevor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe area close to earls court station. Didn’t like how small the rooms were. Left feeling very cramped and the room could be quite noisy with other guests opening/closing doors as well as walking by. Limited sockets for charging phones/devices etc. Otherwise the staff was very friendly
2024 年 3 月入住 5 晚
host 于 2024年04月1日 的回复
Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the safe and convenient location of our hotel near Earl's Court station, as well as our friendly staff.Regarding the limited sockets for charging devices, we appreciate your feedback and will look into ways to address this to enhance the convenience of our guests.Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Afiifa

8/10 还可以

Peter

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wir waren zufrieden. Sauber, Zimmer sehr klein aber modern und angenehm. Transfer vom Flughafen ins Hotel für Neulinge umständlich bei ca. 60 Min und Umsteigen mit der Bahn.
2024 年 3 月入住 3 晚
host 于 2024年04月1日 的回复
Dear Peter,Thank you for sharing your experience. We're glad to hear you found the rooms clean, modern, and pleasant.Kind regards,Afiifa

10/10 超赞

Paul

与家人出行
The staff are wonderful. Joann was always prompt to answer our questions before we arrived. Once there they greeted us with a very friendly hello, and made sure our stay was perfect. We opted for a small room without much in the way of amenities, because we’re there to travel and see things. It had what we needed, it was clean, and everything worked perfectly. The breakfast is great, and they make great coffee and cappuccinos. A great stay and we’d definitely use them again.
2024 年 3 月入住 5 晚
host 于 2024年04月1日 的回复
Dear PaulThank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us at [Hotel Name].It brings us immense joy to know that our staff, especially Joanna, provided you with exceptional service from the moment you inquired about your stay to the time you checked out. We take great pride in ensuring that each guest feels welcomed and valued, and we're delighted that you felt this warmth and hospitality during your time with us.We're glad that you found your room to be clean, comfortable, and equipped with everything you needed for your travels. Our aim is to provide a hassle-free experience for our guests, and we're thrilled that we succeeded in meeting your expectations.It's wonderful to hear that you enjoyed our breakfast offerings and that you appreciated the quality of our coffee and cappuccinos. We believe that starting the day with a delicious meal and a great cup of coffee sets the tone for a fantastic day of exploration and adventure.We can't thank you enough for choosing to stay with us and for sharing your positive feedback. Your kind words mean the world to us, and we're honored to have had the opportunity to host you. We look forward to welcoming you back for another great stay in the future!Kind regards,Afiifa

8/10 还可以

Stefan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel ist genau so wie es im Vorfeld beschrieben wurde. Unser Zimmer war schon recht klein. Aber das wussten wir. Trotzdem muss man sagen, das Preis- Leistungsverhältnis stimmte für unsere Zwecke einfach. Freunliches Personal. Sauberkeit war gut. Frühstück war OK. Gute Verkehrsanbindung. Wir haben uns wohlgefühlt.
2024 年 3 月入住 3 晚
Chloe 于 2024年03月31日 的回复
Thank you for your feedback! We're pleased to hear that our hotel met your expectations and that you found the price-performance ratio suitable for your needs. Additionally, we're glad that our convenient transportation connections added to your positive experience. We're delighted that you felt comfortable during your stay with us, and we hope to have the pleasure of welcoming you back in the future!Kind regards,Chloe

6/10 一般

Yesenia

不满意:住宿条件和设施
The room was not as clean and tidy as expected for a hotel.
2024 年 3 月入住 2 晚
host 于 2024年04月1日 的回复
Dear Yesenia,Thank you for your feedback.We apologize for any inconvenience caused.Kind regards,Afiifa

6/10 一般

Philippe,Aÿ-Champagne

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Un hôtel propre, des chambres modernes, petites mais c’est assez classique dans Londres - des prix très compétitifs. Par contre, un aspect négatif et non des moindres: vaut mieux prévoir des boules Quiez pr mieux dormir: les chambres sont certes calmes mais il y a de très longs sifflements stridents et répétitifs contre lesquels la direction semblait désemparée.
2024 年 3 月入住 2 晚
host 于 2024年04月1日 的回复
Dear Philippe,Thank you for your review of our property.Kind regards,Afiifa

4/10 很差

Thomas

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Ich muss sagen die Ankunft war etwas holprig wir hatten laut Buchungsseite mit Fenster gebucht haben aber ein „Skyline“ Zimmer bekommen dies war im Keller und man hatte nur ein kleines Dachluken Fenster was für Skyline stehen soll! Haben uns beschwert und ein anderes Zimmer erhalten nach etwas hin und her, dies wurde uns aber nur für 3 von 4 Tagen zugesichert und wir sollten doch am Tag vor Umstellung nochmal zur Rezeption kommen also nicht so Service freundlich. Das Zimmer selber war klein aber akzeptable für Preis und Lage in London! Im Zimmer selber waren aber im Abfluss so viele Haare das dieser ganz schlecht abfließen konnte war am ersten Tag noch ertragbar weil es ja hieß es kommt jeden Tag der Zimmer Service, wir sollen nur Nix rum liegen lassen weil die würden Nix anfassen wo unsere Sachen liegen, heißt es liegt etwas auf dem Bett dann wird das Bett nicht gemacht! Zum Schluss war in den 4 Tagen, nicht ein einziges Mal der Zimmerservice in unserem Zimmer er war vorhanden aber es war niemand zu sprechen! Am Tag an dem unser Zimmer wieder getauscht werden sollte waren wir abends bei der Rezeption die sagten wir sollen morgen früh sprechen und wollten uns abwimmeln. Wir sagten den Mitarbeitern das wir sehr früh das Hotel verlassen würden wegen eines Tagesausfluges, und auf einmal war es doch gleich möglich uns zuzusichern das wir das immer behalten können. War lustig jedesmal wenn wir Kontakt mit der Rezeption hatten waren erstmal unsere Karten gesperrt!
2024 年 3 月入住 4 晚
host 于 2024年04月1日 的回复
Dear Thomas,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We genuinely tried our best to address your concerns and ensure your comfort, but it's clear we fell short of your expectations. We hope you'll give us another chance to provide you with a more satisfactory experience in the future.Kind regards,Afiifa

8/10 还可以

Emma

满意:清洁度
2024 年 3 月入住 3 晚
Chloe 于 2024年03月31日 的回复
Thank you for leaving a generous rating! We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 一般

Mandy

满意:员工和服务
2024 年 3 月入住 5 晚
host 于 2024年04月1日 的回复
Dear Mandy,Thank you for the review.Kind regards,Afiifa