I just wanted to extend a sincere thank you to all the staff for making this such a special experience for both me and my wife. The thoughtful touch of the rose petals on the bed and the handwritten note really was the icing on the cake.
I'm not usually the best at planning romantic gestures, but everything about the stay — from the room setup to the spa — really impressed my wife and gave us the perfect chance to unwind from our hectic schedules.
The spa was fantastic, and the entire team was warm, welcoming, and professional throughout.
We truly appreciated the attention to detail and hospitality, and we’ll definitely be back!
Sharif
2025 年 7 月入住 1 晚
2/10 糟糕
Olivia
2025 年 7 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施
Olivia
2025 年 7 月入住 1 晚
6/10 一般
Claire
2025 年 7 月 8 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Reception staff were quite rude and unaccomodating
Claire
2025 年 7 月入住 2 晚
8/10 还可以
Charlotte
与配偶出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great little hotel, very unique. The spa facilities are fantastic, especially the outdoor hot tubs. We enjoyed a lovely stay here and were given a complimentary upgrade which was a nice surprise. What wasn’t such a nice surprise was the extortionate car parking cost. If you are a resident at the hotel parking should be free. Staff were friendly and very accommodating. Would definitely recommend.
Charlotte
2025 年 6 月入住 1 晚
6/10 一般
mrs anna
与配偶出行
2025 年 6 月 23 日
满意:清洁度、服务设施、住宿条件和设施
lovely property but did look somewhat different to pictures. Check in was a little late and there was an issue with breakfast but was sorted. Only thing is, there have lots of guests using the spa but no even near enough seating or loungers for guests so some were sitting on the floor as it was so busy and myself and husband couldnt relax together as there was no seating. I did ask for further loungers but they didnt get back to me.
mrs anna
2025 年 6 月入住 1 晚
8/10 还可以
The
2025 年 6 月 20 日
The
2025 年 6 月入住 1 晚
4/10 很差
Thomas
与家人出行
2025 年 6 月 16 日
满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
I’ll keep it short for you - 1. Room was given to us in the most awful condition , the lack of ac ment we couldn’t sleep on the hottest day. Would have been better if the window didn’t open up into the hotel. 2. Staff during the weekend could frankly not care less and are rude and abhorrent.
3. The room we had to be moved to was okay.
4. The spa is actually nice.
5. Food/staff at restaurant are awful.
Thomas
2025 年 6 月入住 3 晚
4/10 很差
Andrew
与配偶出行
2025 年 6 月 15 日
满意:服务设施,清洁度
Hotel is great location but failed to live up to expectations. I rarely bother with a poor review but in this case i think it's worth it. The hotel was failing in basic things. Service in the bar/restaurant was at if the staff were on a 24 hour shift. On the three occasions we attended it was hard to get service after repeated attempts. Our rooms A/C was broken and they had provided an ineffective fan, we resorted to leaving the bedroom door open. On checkout they have the perusing in front of me a discount because he had complained about the A/C in his room. I explained i had the same problem and they said i should have complained at the time and gave me no discount. The guy before me laughed at this and just pat me in the back. Goes to show, if you don't kick up a fuss you don't get what you deserve i guess.
Andrew
2025 年 6 月入住 2 晚
4/10 很差
Ella
2025 年 6 月 7 日
满意:服务设施,清洁度
Ella
2025 年 6 月入住 1 晚
8/10 还可以
Melissa
2025 年 6 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel was conveniently located near the Kew Gardens (grabbed a bus which was so easy). They first put me in a room that was extremely hot and had no working AC (top floor which was already hot). No way I could sleep sweating so thankfully they put me in another room where the AC worked perfectly. I don't know how they couldn't know that it wasn't working which I found frustrating since maneuvering around this hotel isn't easy. The staff was very accommodating and friendly.
Melissa
2025 年 5 月入住 1 晚
10/10 超赞
Heidi
2025 年 6 月 5 日
Heidi
2025 年 6 月入住 1 晚
10/10 超赞
Mary Bernadine
与家人出行
2025 年 6 月 1 日
满意:清洁度、服务设施、住宿条件和设施
Perfectly positioned for a relaxing few days in Richmond for Mother’s Day.
Boutique individuality with oodles of luxury features.
The staff were welcoming and friendly and responsive, quickly resolved a small issue.
Can’t wait to visit again!
Mary Bernadine
2025 年 3 月入住 1 晚
10/10 超赞
Ryan
商务旅客
2025 年 6 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
As ever quiet with quality.
Ryan
2025 年 5 月入住 1 晚
10/10 超赞
Mya
2025 年 5 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property so close to Richmond Park! The staff were incredible, I was well taken care of. Make sure to get a massage and take advantage of the spa amenities!
Mya
2025 年 5 月入住 1 晚
6/10 一般
william
与配偶出行
2025 年 5 月 31 日
满意:住宿条件和设施,清洁度
Lovely hotel. Great check in team
Disappointed in car parking which you have to pay for, we waited 45 minutes from a cooked breakfast (when it wasn’t busy) and no croissants or pain au chocolate were left (10am Saturday so not too late) and you have to pay to use pool facilities on day of check out (which I’ve never had in any other hotel)
william
2025 年 5 月入住 1 晚
10/10 超赞
satnam
与配偶出行
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
Spa and rooms where incredibly clean with great facilities.
satnam
2025 年 5 月入住 1 晚
10/10 超赞
Venah
与配偶出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Mentioned it was a wedding anniversary stay and they upgraded the room. The wellness facilities were just what we needed…
Venah
2025 年 5 月入住 1 晚
10/10 超赞
Charles
2025 年 5 月 24 日
满意:住宿条件和设施,清洁度
Very nice hotel in a good location
Charles
2025 年 5 月入住 3 晚
10/10 超赞
Kimberly
2025 年 5 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
The location on Richmond Park and near the Thames and loads of restaurants and shops is perfect. The pool was much larger than expected, perfect for lane swimming. Bike hire nearby on the river opposite the boat venue is great.
Kimberly
2025 年 5 月入住 1 晚
10/10 超赞
Nicola
2025 年 5 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
I had a wonderful stay over the bank holiday. Don't be put off by negative reviews! The room was clean and comfortable, the staff were friendly, the food in the restaurant was very good snd the spa was great. I had a wonderful massage.
Nicola
2025 年 5 月入住 1 晚
4/10 很差
Mrs Julie horsted
与配偶出行
2025 年 5 月 3 日
满意:清洁度
不满意:住宿条件和设施
Shame the weekend was ruined.rubbish being collected at 3am noise from upstairs all nt long..builders doing maintenance at breakfast time.. what was surprised to be a special weekend really was not..
Mrs Julie horsted
2025 年 4 月入住 1 晚
8/10 还可以
Richard
与配偶出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spa was good as were the rooms (didn’t eat in the restaurant). Location was perfect, very close to Richmond Park and a short walk into the village.
Minor points for improvement were: wardrobe shelves were dusty; tea making area did not have a plug socket there (just a hole in the back of the cupboard); no spare loo roll. Parking was right outside but paid for via a 3rd party company (the hotel next door had complimentary parking if you stay there). But overall, 4oo5 stars.
Richard
2025 年 4 月入住 1 晚
10/10 超赞
Sebastian
与配偶出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here many times and love it every time. The beds are so comfortable that we bought one for home!! Staff always friendly. Food amazing. Gorgeous rooms. I always recommend this hotel