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关于皇家花园酒店的点评

5 out of 5
皇家花园酒店
2-24 Kensington High Street, London, England

点评

9.0

非常棒

10 分 - 超赞。774 条好评,共有 1134 条点评" "
8 分 - 还可以。220 条好评,共有 1134 条点评" "
6 分 - 一般。78 条好评,共有 1134 条点评" "
4 分 - 很差。37 条好评,共有 1134 条点评" "
2 分 - 糟糕。25 条好评,共有 1134 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

6/10 一般

Dong Ying C

2023 年 12 月入住 2 晚
Muhammad Ali 于 2024年01月4日 的回复
Dear Dong Ying C,Thank you for taking the time to share your feedback. We're glad you enjoyed your stay with us. If there's anything specific we can improve upon to enhance your experience next time, please let us know. We appreciate your support and hope to welcome you back soon.Warm regards,Muhammad AliGuest Service AgentRoyal Garden Hotel

8/10 还可以

Man Lee

2023 年 7 月入住 4 晚
David 于 2023年12月9日 的回复
Dear Man Lee, thank you so much for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. We hope to welcome you back in the future. Kind regards, David. The Royal Garden Hotel

10/10 超赞

chiameichen

2023 年 3 月入住 2 晚
Debra 于 2023年03月8日 的回复
Dear Chiameichen, thank you for your 10/10 rating. We hope to welcome you back on a future occasion. Kind regards, Debra

6/10 一般

Roger

2023 年 2 月入住 4 晚
Anita 于 2023年03月24日 的回复
Thank you for your awesome feedback.We look forward to your return.Have a great weekend

10/10 超赞

Kit Man

2023 年 2 月入住 3 晚
Anita 于 2023年02月12日 的回复
Dear KitThank you for the awesome feedback.See you next time.Have a great weekend

4/10 很差

Chik kun

商务旅客
不满意:员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 5 晚
Debra 于 2022年07月26日 的回复
Dear Guest, Thank you for your rating. We hope to see you again on a future occasion. Warm regards, Debra Fernandes

10/10 超赞

Chi Yat Michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 6 月入住 1 晚

10/10 超赞

Bernward Maria Norbert

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Very kind and helpful staff, very good location next to Hydepark.
2024 年 4 月入住 6 晚
Ovini - Guest Service Agent 于 2024年05月3日 的回复
Dear Ms Norbert,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very kind and helpful, and that you enjoyed our prime location next to Hyde Park.At the Royal Garden Hotel, we strive to provide exceptional service and ensure that our guests have a memorable experience. Your kind words serve as encouragement for our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit and exceeding your expectations once again.Kind regards,

10/10 超赞

Ping,Redmond

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good overall
2024 年 4 月入住 1 晚
Vilma 于 2024年05月2日 的回复
Dear Ping,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

LILIANA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at the Royal Palace Hotel was nothing short of wonderful. Situated in a prime and unique location, the hotel boasts not only stunning views but also impeccable service that truly sets it apart. From the moment we arrived, the kindness of the staff and the level of service they provided were exceptional. Despite our flight arriving earlier, the reception staff graciously held our luggage while we ventured out to grab a bite to eat. Upon our return, although our room wasn't ready, they promptly upgraded us to a larger suite overlooking Hyde Park at no extra cost. This gesture, especially considering how exhausted and jet-lagged we were, was incredibly appreciated and set the tone for the rest of our stay. The suite itself was a masterpiece, recently renovated and exuding elegance at every corner. But the real highlight was undoubtedly the view – waking up each day to the picturesque scenery of Hyde Park was simply magical. Every morning, we indulged in breakfast at Origin, where food was varied and delicious, and service was phenomenal. I must give a special mention to Marina, whose exceptional attention to my family at the table made our mornings even brighter. However, it's important to note that every staff member we encountered was equally kind and warm, making us feel truly welcomed and cared for. Needless to say, the Royal Palace Hotel has secured its place at the top of my list for future London adventures. I wholeheartedly recommend it to travelers.

10/10 超赞

Gretchen,Wayne

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location next to Kensington Park. Clean and elegant
2024 年 3 月入住 1 晚
Ovini - Guest Service Agent 于 2024年05月1日 的回复
Dear Gretchen,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you enjoyed our prime location next to Kensington Park and that you found our accommodations to be clean and elegant. It's always our goal to provide a comfortable and memorable experience for our guests, and we are delighted that we hit the mark for you. We hope to welcome you back for another wonderful stay in the future!Kind Regards

10/10 超赞

Galit

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We would be happy to stay there again. Great location and view of Kensington Park.
2024 年 4 月入住 2 晚
Aleena 于 2024年04月29日 的回复
Dear Galit,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location and the views during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another lovely stay!Guest Service AgentAleenaGuest Service Agent

10/10 超赞

Leo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property. Enjoyed my time
2024 年 4 月入住 3 晚
Aleena 于 2024年04月27日 的回复
Dear Leo,Thank you for your glowing review!We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 超赞

Alisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The suite was well worth it, gorgeous views and spacious.
2024 年 4 月入住 3 晚
Ovini - Guest Service Agent 于 2024年04月27日 的回复
Dear Alisa, We're delighted to hear that you found our suite to be worth every penny! It's wonderful to know that you appreciated the gorgeous views and spacious accommodations. We strive to provide an exceptional experience for our guests, and we're thrilled that we succeeded during your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Thank you

10/10 超赞

Stuart

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff and great location. The aircon needs upgrading.
2024 年 4 月入住 1 晚
Ovini – Guest Service Agent 于 2024年04月26日 的回复
Dear Stuart,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

8/10 还可以

Leslie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Would stay here again
2024 年 4 月入住 3 晚
Vilma 于 2024年04月26日 的回复
Dear Ms. Leslie,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

KEVIN CHARLES

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
ATTENDED A FUNCTION FOR THE UKCOA IN THE EVENING - FOOD WAS LUKE WARM - YORKSHIRE PUDDINGS & GRAVY WERE BROUGHT TO THE TABLE 15 MINUTES BEFORE THE MAIN COURSE WAS SERVED SO WERE COLD WHICH SPOILT THE MEAL.
2024 年 4 月入住 1 晚
David 于 2024年04月22日 的回复
Dear Kevin, I want to express our sincere apologies for the concerns you raised in your recent review. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future. Sincerely, David. Royal Garden Hotel – London

10/10 超赞

Nathan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property was nice. It was in a nice area as well and very walkable to the underground. We had a problem with our air conditioning in the room and they were quick to get someone to look at it. They bathrooms were nice and the room was very clean.
2024 年 4 月入住 3 晚
Aleena 于 2024年04月22日 的回复
Dear Nathan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the convenience of our location, room and the clean bathroom during your stay at the Royal Garden Hotel. We are especially pleased to hear that our team was efficiently able to resolve any issues you faced. We will pass your praises to the relevant departments and they will be more than happy to hear your kind words. We are looking forward to your return stay with us!Royal Garden Hotel AleenaGuest Service Agent

8/10 还可以

Tiong Keat

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staff. Some little things: Shower stall was too small and door didn’t close effectively TV remote didn’t work. Had it changed and still didn’t work. Eventually got it right. Decor on the common areas was ok, but I freely it could have been better.
2024 年 4 月入住 6 晚
David 于 2024年04月22日 的回复
Dear Tiong, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. I want to extend my sincere apologies for the challenges you encountered during your stay. Warm regards, David. Royal Garden Hotel – London.

8/10 还可以

NORMAN

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was in a “Superior”” Rooms are very small and shower is smaller. Breakfast is ok
2024 年 4 月入住 7 晚
David 于 2024年04月22日 的回复
Dear Norman, thank you for taking the time to leave us a positive review. We are sorry that the room did not meet your expectations. Thank you for your feedback. Warm regards, David. Royal Garden Hotel – London

10/10 超赞

Marcus

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent high quality hotel. Close to everything!!
2024 年 4 月入住 2 晚
Aleena 于 2024年04月18日 的回复
Dear Marcus,Thank you for your glowing review!We are pleased to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to welcoming you back for another lovely stay!Royal Garden HotelAleenaGuest Service Agent

10/10 超赞

Trond,Stabekk

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Proxy to Hyde Park
2024 年 4 月入住 3 晚
Aleena 于 2024年04月18日 的回复
Dear Trond,Thank you for taking the time to leave a positive review. We are thrilled to hear that you enjoyed the convenience of our location during your stay at the Royal Garden Hotel. We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

6/10 一般

Christina

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
2024 年 4 月入住 1 晚
David 于 2024年04月16日 的回复
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 超赞

Randy,La Habra

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 5 晚
Vilma 于 2024年05月5日 的回复
Dear Randy,Thank you for taking your time for giving us an excellent review and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 超赞

Elena

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 4 晚
Vilma 于 2024年05月3日 的回复
Dear Upendra,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

8/10 还可以

Meng Kei,Hamilton

2024 年 3 月入住 7 晚
Vilma 于 2024年05月3日 的回复
Dear Meng Kei,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

SARAH

2024 年 4 月入住 4 晚
Vilma 于 2024年05月3日 的回复
Dear Sarah,Thank you for taking the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
2024 年 4 月入住 2 晚
vilma 于 2024年04月11日 的回复
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 超赞

Janine

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
2024 年 4 月入住 1 晚
Aleena 于 2024年04月11日 的回复
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 超赞

Margaret

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous
2024 年 4 月入住 5 晚
Ovini - Guest Service Agent   于 2024年04月9日 的回复
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 超赞

Rajesh,Watchung

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, renovated spacious rooms.
2024 年 4 月入住 4 晚
Ovini - Guest Service Agent 于 2024年04月8日 的回复
Dear Rajesh, Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location of our hotel and comfort of our room during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear moreWe are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 超赞

Paolo,Seattle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic uograde. The Ms or Mrs i checked in with early am was terrific. Room gorgeous.
2024 年 4 月入住 4 晚
Aleena 于 2024年04月8日 的回复
Dear Paolo,Thank you for taking the time to share your positive experience with us during your stay at the Royal Garden Hotel.We're thrilled to hear that you enjoyed your room upgrade and received a warm welcome from our reception team. Providing excellent customer service is a top priority for us, and we're glad to know that our team met your expectations.We look forward to welcoming you back for another enjoyable stay.Royal Garden HotelAleenaGuest Service Agent

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Vilma 于 2024年04月25日 的回复
Dear John,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

Ian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.
2024 年 4 月入住 1 晚
Aleena 于 2024年04月4日 的回复
Dear Ian,We are delighted to hear that you had a pleasant stay and enjoyed the convenience of our location and the views from your room during your stay at the Royal Garden Hotel. We are especially pleased that you received a warm treatment from our team. I will gladly pass on your kind words to them, and they will be more than happy to hear them.We are looking forward to welcoming you back for another lovely!Kind regards,AleenaGuest Service Agent

10/10 超赞

Natasja

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Heel proper en netjes mooie ruime kamer.
2024 年 3 月入住 2 晚
vilma 于 2024年04月2日 的回复
Dear Natasja,Thank you for taking the time in giving us an excellent review and for staying with us. We are happy to know that you found our room tidy and clean and also spacious.We are looking forward for your next stay.Kind regards,Vilma

8/10 还可以

Dyonne

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the location. The bathroom in our room was pristine. The staff was great. We didn’t like the TV. The remote control was well-used and it didn’t work properly. It would often get stuck on a command or channel and freeze. It also turned on intermittently throughout the day and night causing our sleep to be disturbed. Staff assisted us with installing a safe and tried to assist with showing us how to use the TV, but we didn’t want to change rooms. Again, the staff was amazing - very attentive.
2024 年 3 月入住 3 晚
Aleena 于 2024年04月1日 的回复
Dear Dyonne,Thank you for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the location and facilities during your stay at the Royal Garden Hotel.We are especially pleased that you received a warm treatment from our team.However we are disappointed to hear that you had an unpleasant experience with the TV in your room. This is not something that normally occurs and we will escalate this with our maintenance team to have this further investigated in hopes of avoiding this from reoccurring. We are looking forward to your return stay with us!Kind regards,AleenaGuest Service Agent

10/10 超赞

Gurdeep

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay. I would stay here again for future trips
2024 年 3 月入住 2 晚
Ovini - Guest Service Agent   于 2024年04月1日 的回复
Dear Gurdeep,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, please do not hesitate to contact us. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 超赞

Peter

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sauberes Hotel mit freundlichem Personal, gute Lage am Hyde Park direkt am Kensington Palace. Zimmer: Unser Deluxe-Zweibettzimmer wurde aufgebettet, damit wir es als 3 Personen-Familie nutzen können. Das Zimmer war trotzdem noch sehr groß. Der vorhandene Schreibtisch war immer noch gut nutzbar und man konnte sich im Zimmer bewegen ohne sich gegenseitig auf die Füße zu treten. Das Zimmer war sauber und alle Einrichtungsgegenstände waren in Ordnung. Keine Abnutzungsspuren. Es gab eine Euro-Schuko-Steckdose. Das Bad mit Badewanne und Dusche war ebenfalls sehr sauber und ordentlich. Handtücher wurde unaufgefordert alle 2 Tage gewechselt. Unser Zimmer hatte die Fenster zur Rückseite des Hotels. Von daher war es nachts sehr ruhig. Einziger Kritikpunkt: Es gab im Zimmer keine Garderobe. Daher war das Abtrocknen lassen der nassen Regenjacken (ja, in London regnet es auch mal) nur im Bad möglich. Restaurant: Keine Aussage möglich, da wir wegen unseres Besuchsprogramms ohne Verpflegung gebucht hatten. Gegessen hatten wir meist unterwegs. Umgebung: Direkt vorm Hotel gibt es eine Bushaltestelle. Von dort gelangt man schnell in die Londoner Innenstadt. Wer lieber mit der Tube (Underground) fährt, erreicht die nächste Station ‚High Street Kensington‘ nach wenigen Minuten zu Fuß. Fußläufig sind auch einige Restaurants, Imbissläden, Lebensmittelgeschäfte und diverse Bekleidungsgeschäfte erreichbar. Zusammengefasst: Gutes Preis-Leistungsverhältnis.
2024 年 3 月入住 5 晚
Ovini - Guest Service Agent 于 2024年04月1日 的回复
Dear Peter, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly and accommodating.We're glad you appreciated the upgrade to our deluxe twin room, which provided ample space and comfort for your family of three. It's great to know that the room was clean, well-maintained, and equipped with the necessary amenities for a comfortable stay. We apologize for the inconvenience regarding the lack of a wardrobe in your room and will take your feedback into consideration for future improvements.We're pleased to hear that the location of our hotel met your needs, with convenient access to public transportation options and various dining and shopping establishments in the surrounding area.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your next visit to London! If you have any further feedback or inquiries, please don't hesitate to contact us.

10/10 超赞

Steve

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We loved everything about this hotel! We will definitely be back*****
2024 年 3 月入住 1 晚
David 于 2024年03月31日 的回复
Dear Steve, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 超赞

Elaine,Glasgow

满意:清洁度、员工和服务、服务设施、住宿条件和设施
What I liked: Spaciousness and comfort of public areas Cleanliness Decor Friendliness and courtesy of staff Location - proximity to Kensington Palace gardens, museums, shops, restaurants and cafés Quality of live musical entertainment in Piano Bar (superb) Huge array of food and drink at breakfast; plethora of fresh fruit; delicious smoothies Quality of bed linen (so soft) and firmness of support from mattress What I disliked/was disappointed by: Lifts not working some of the time Limited non-shellfish fish, vegetarian and vegan options in Origin and Piano Bar Couldn't use my Silver Status food and drink discount in the Asian restaurant on site and in any case I was unable to reserve a table on a suitable day/time My room was so small that I had to ask for the glass table and chair to be removed in order to create space for my suitcase
2024 年 3 月入住 3 晚
David 于 2024年03月31日 的回复
Dear Elaine, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. I want to extend my sincere apologies for the challenges you encountered during your stay. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Sincerely, David. Royal Garden Hotel – London

10/10 超赞

ANDREW

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the immediate proximity to Hyde Park. Although I book a standard room, I had a great view from the 8th floor all the way down Kensington High Street.
2024 年 3 月入住 2 晚
Ovini Guest Service Agent 于 2024年03月30日 的回复
Dear Andrew,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 超赞

Sarah

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
2024 年 3 月入住 3 晚
Aleena 于 2024年03月29日 的回复
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 超赞

Kristina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect for Royal Albert hall.
2024 年 3 月入住 1 晚
Aleena 于 2024年03月28日 的回复
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

8/10 还可以

Uwe

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Frühstücksbuffet ist in anderen Hotels dieser Preisklasse um einiges abwechslungsreicher und reichhaltiger.
2024 年 3 月入住 6 晚
David 于 2024年03月28日 的回复
Lieber Uwe, wir freuen uns sehr über deine positive Bewertung. Es freut uns ganz besonders, dass es Ihnen gefallen hatdas Frühstücksbuffet in unserem Restaurant Origin Kensington.Herzliche Grüße, David. Royal Garden Hotel – LondonDear Uwe, we're absolutely delighted to receive your positive review. We're especially pleased that you enjoyed the breakfast buffet in our restaurant Origin Kensington.Warm regards, David. Royal Garden Hotel – London

10/10 超赞

Alicia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and staff
2024 年 3 月入住 1 晚
vilma 于 2024年03月27日 的回复
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

8/10 还可以

Lorenzo

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
2024 年 3 月入住 3 晚
Ovini- Guest Service Agent 于 2024年03月25日 的回复
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 超赞

Peter,Stockholm

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
vilma 于 2024年03月27日 的回复
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 很差

真实旅客

满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Luxury and clean but way overpriced and poor service/staff
2024 年 2 月入住 1 晚
Aleena 于 2024年03月26日 的回复
Dear Sir/Madam,Thank you very much for choosing Royal Garden Hotel for your recent trip.We appreciate the time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We are disappointed to hear that you had an unpleasant experience with our staff. I will pass your feedback to our team in hopes to avoid this from occurring in the future. Please feel free to contact us for any further queries.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

8/10 还可以

Jenny,San Francisco

2024 年 3 月入住 5 晚
Vilma 于 2024年04月14日 的回复
Dear Jenny,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 超赞

Doriana

满意:清洁度、员工和服务、住宿条件和设施
Good service and very clean
2024 年 3 月入住 2 晚
David 于 2024年03月25日 的回复
Dear Doriana, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We can't wait to host you again on your next visit. Kind regards, David