When I first got here, the guy at the front desk gave me a room in the back of the hotel, which you have to go through a dark alleyway to get to. I went back to front desk to ask if they can give me another room. The guy had an attitude and asked me why. The girl at the front also made some comment about me in their language. He gave me a room on the second floor that REEKED of cigarettes. It seemed like someone just smoked a pack of cigarettes a moment before I opened the door. I proceeded to put my luggage down, I was about to sit on the bed and saw white spots on the bed. I was so disgusted and sat in my car and rebooked another hotel, almost an hour away in Anaheim. While I was sitting in my car, this person who seemed like they were high on drugs walked by yelling in the air, half dressed. I went back to the front desk, told them that I am canceling my stay. The girl asked why, and then didn’t say anything after I told her, proceeded to print out a paper quietly and told me to contact Expedia for my refund. Didn’t care much about me, the customer, who had booked to stay at her hotel.
The booking of this property is also making me reevaluate using Expedia as my go-to for booking accommodations in the future. I am disappointed that they value their contracts with these run down careless hotels more than their customers who keep their business running.
