Los Serranos hotels in Chino Hills

"Cleanliness- the room was not very clean. Broken fingernail on bathroom counter, hairs stuck to ceiling, gunk on table legs, gunk around bath mat, bathroom door would stick when being pulled open. Staff- very friendly but called the front desk 3 times at about 9 PM (due to broken AC) one night and no one would answered. Family friendliness- our room was not great for small kids. The stairs were very steep, the upstairs bed was pushed up against the wall overlooking the downstair, very dangerous for small children. The biggest downside was the broken AC for two night. Pros- grounds are nice and the breakfast was great. I would not stay here again and have no idea how it is rated as high as it is."

"TERRIBLE Shower water pressure . Shower allows water to flood bathroom floors . Everything in the restroom is either breaking or broken "

"Kids loved the pool, rooms were great. Breakfast was mostly good. Not having water/toilets and showers for 2 full days was not enjoyable. Unless we asked, communication through the water problem was never sent out for guests. Guests had to buy their own water and were not supplied any. Nice distance to Disneyland and the ART system was pretty easy to use. "

"There's wasn't much water when showering, and it wasn't enough hot water. "

"Rooms are a bit small but the bunk beds are a huge plus. "

"The place was good. Great location right near the main gate of Disneyland. The kitchen was a great bonus and laundry was available but very expensive"

"Always love to stay at this hotel "

"It’s amazing"

"Good location. Nothing included however, from breakfast to the parking so be aware of that extra cost before travelling here. There was no microwaves in the room either, water was several floors down in a workout room cooler and it had rather dated amenities such as basic cable on t.v, no other media such as Disney + (oddly enough). Otherwise there is plenty to do here from the arcade to the bar, and the pool and hot tub as well as there being a princess that entertains the children and a cafe. The place was clean and well taken care of with friendly staff."