露台
查看供应情况

关于努鲁路易维尔市区希尔顿惠庭酒店的点评

3 out of 5
努鲁路易维尔市区希尔顿惠庭酒店
240 South Hancock Street, Louisville, KY

点评

8.4

很好

10 分 - 超赞。422 条好评，共有 758 条点评" "
8 分 - 还可以。179 条好评，共有 758 条点评" "
6 分 - 一般。69 条好评，共有 758 条点评" "
4 分 - 很差。40 条好评，共有 758 条点评" "
2 分 - 糟糕。48 条好评，共有 758 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

8/10 还可以

Jonathan

与家人出行, 商务旅客
满意：住宿条件和设施，员工和服务
The pool was dirty. Other than that everything was good.
2024 年 5 月入住 1 晚

10/10 超赞

Le'Joy，Indianapolis

2024 年 4 月入住 1 晚

8/10 还可以

Brett

满意：清洁度、员工和服务、住宿条件和设施
Great new hotel. Nice mini kitchen in the room. Fast check in. Only issue, mattress was a little soft.
2024 年 4 月入住 1 晚
Jody Thompson, GM 于 2024年04月22日 的回复
Thank you for staying with us. We are pleased you enjoyed your stay overall.

6/10 一般

Robert

与配偶出行
Breakfast was not what was advertised The food served was cold .
2024 年 4 月入住 1 晚
Jody Thompson, General Manager 于 2024年04月22日 的回复
Thank you for your feedback. I will research your concerns with breakfast to ensure we are providing the hot breakfast Home2 Suites is known for.

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was extremely nice, room was above expectation. I wish there was a hot tub though, arter a long drive it wouldve been nice to relax in it. I was able to find 1 last parking spot in the back otherwise i wouldve had to park across the strest. Overall i am pleased with my visit
2024 年 3 月入住 1 晚
Jody Thompson, General Manager 于 2024年04月22日 的回复
Thank you for the wonderful review! We are pleased you enjoyed your visit overall and that we took such great care of you. We appreciate your choosing our hotel for your travel needs.

4/10 很差

Chandra

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Jody-GM 于 2024年02月25日 的回复
I am very sorry that your stay did not meet your, nor our, expectations. Please feel free to contact the hotel directly should you wish to provide more details. Thank you for your feedback.

10/10 超赞

Brittny

商务旅客
满意：客房舒适度
不满意：清洁度
2024 年 2 月入住 2 晚
Jody-GM 于 2024年02月25日 的回复
Thank you for the excellent review! We are so pleased you enjoyed your time with us and hope to host you again in the future!

4/10 很差

Amanda

不满意：客房舒适度，住宿条件和设施
2024 年 2 月入住 1 晚
Jody-GM 于 2024年02月25日 的回复
Thank you for your feedback. I am very sorry that your visit was not as you had hoped. Please feel free to contact the hotel directly with more information so that we can ensure it does not occur again going forward. We appreciate your staying with us and telling us about your experience.

6/10 一般

Anne P

带宠物出行
满意：住宿条件和设施
They don’t check the key cards before they hand them wand I had to make several trips back to the front desk to get them fixed. Very frustrating!
2024 年 2 月入住 1 晚
Jody-GM 于 2024年02月25日 的回复
I am sorry that you had difficulty with your keys. We make the keys when we check you in so there should be no issues. We will check the lock itself to ensure this does not occur in the future. Thank you for letting us know.

10/10 超赞

Clifford

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was a slight listing issue through Expedia but the gentleman at the desk handled it without any issue.
2024 年 1 月入住 1 晚
Jody-GM 于 2024年01月30日 的回复
Wonderful to hear we were able to help you with your reservation and that you enjoyed your visit over all. Thank you for the great feedback!

10/10 超赞

ruth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front. Desk. Person. Helped me with my luggage. Since I’m elderly. Greatly appreciated his help
2024 年 1 月入住 1 晚
Jody, GM 于 2024年01月27日 的回复
Thank you so much for letting us know! I will share this with our team. I hope you enjoyed your visit with us!

10/10 超赞

Ricardo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfeito
Perfeita
2023 年 12 月入住 2 晚
Jody Thompson, General Manager 于 2024年01月9日 的回复
Thank you!

10/10 超赞

Donna，Indianapolis

满意：清洁度、员工和服务、住宿条件和设施
Only change would be "Do Not Disturb" signs available. Our room didn't have one.
2023 年 12 月入住 1 晚
Jody Thompson, General Manager 于 2024年01月9日 的回复
I will make sure my team takes care of this asap. Thank you for letting us know!

10/10 超赞

Rikus

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Jody Thompson, GM 于 2023年12月21日 的回复
Thank you!

8/10 还可以

Rocco

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A nice property in a great location within walking distance of some distilleries and downtown
Jody Thompson, GM 于 2024年02月13日 的回复
Thank you for your review. We are pleased you enjoyed our location and all of the fun things to do within walking distance.

2/10 糟糕

Diana

不满意：员工和服务，清洁度
Staff was rude at check-in, had to pay for parking which first for us considering we cone here 4 times a year. Barely had hot water, and breakfast has changed. This will be our last time staying. Other guests were also complaining
2023 年 12 月入住 2 晚
Jody Thompson, General Manager 于 2023年12月18日 的回复
Thank you for letting us know about your recent visit. I am very sorry that your stay did not meet your, nor our, expectations. We are under new management and working to get the breakfast up to the Home2 standards. We will take your observations to heart as we continue to improve our hotel.

2/10 糟糕

Michael

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
People were stomping above us and hitting the walls on both sides of us for 4 days straight. The breakfast was good the first morning but then by the fourth day (Sunday) there was nothing even left out that wasn't still there from the first morning. It seems like nobody wants to be there and it's a dirty building that needs better care. Tub was broken. And they make you request cleaning. Nobody works. It's obviously just to collect a check. Meanwhile me and my family were trying to have a vacation. Fool me once.
Jody Thompson, General Manager 于 2023年12月6日 的回复
I am so sorry to hear that you had such a bad experience. I have just recently become the manager at this hotel and working on addressing the issues here. We have already made positive changes and are looking forward to getting this hotel to the standards you expect from Hilton. I appreciate your letting us know about your visit so that we may continue to improve.

10/10 超赞

Kellie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Jody Thompson, General Manager 于 2023年11月24日 的回复
Thank you for staying with us and for telling us about your visit.

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
GM 于 2023年11月6日 的回复
Thank you for the great review! We are thrilled that you enjoyed your stay!

6/10 一般

Lucia

与家人出行
满意：服务设施
不满意：住宿条件和设施
Toilet made leaking sound that they couldn’t fix. Pool was closed our entire stay
2023 年 10 月入住 2 晚
Home2 Team Member- Joy 于 2023年11月1日 的回复
Thank you for staying with us at Home2 Suites! We appreciate your feedback and will continue to work hard to earn a 5 star when you come back! Please come back!

10/10 超赞

Shawn

满意：清洁度、员工和服务、住宿条件和设施
The staff was very friendly, the property was very clean and quiet. Parking different but luckily we were able to get a spot in front of the hotel. Overall it was a great experience. We will do it again!!!
2023 年 10 月入住 1 晚
Joy- Home2 Team Member 于 2023年11月1日 的回复
Thank you for staying with us at Home2 Suites. We are so happy you enjoyed your time with us! Please come back!

4/10 很差

Ashley

满意：客房舒适度
不满意：住宿条件和设施，清洁度
Expected better from a Hilton property
Disappointed with our stay, won't stay again. Room was not clean . . . shampoo/body wash dispensers were empty. Bathroom ventilation fan was not working. Stayed on the 5th floor and the corridors were very dimly lit . . . not what you want to see when you open a hotel door in a strange city.
2023 年 10 月入住 1 晚
Joy- Home2 Team Member 于 2023年10月28日 的回复
Thank you for your feedback. We will definitely fill that shampoo and bodywash. We have changed to a new brand "ZERO"and we are going through it very fast. I apologize for any inconvenience this caused you. Thank you for staying with us. We welcome you back! Please give us another chance. We can correct this.

4/10 很差

真实旅客

商务旅客
Cold or hot shower
Not able to control water temp in the shower. It was just cold or really hot
2023 年 10 月入住 4 晚
Joy- Home2 Team Member 于 2023年10月28日 的回复
Thank you for your feedback. We will look into this. I apologize for any inconvenience this has caused. We certainly invite you back. We care about you!

2/10 糟糕

Adam

2023 年 10 月入住 1 晚
Jody Thompson, General Manager 于 2023年11月17日 的回复
Thank you for your response. I am sorry you did not enjoy your visit with us. I appreciate your letting us know so that we may improve.

10/10 超赞

Stephen

满意：服务设施
Convenient
2023 年 10 月入住 1 晚
GM 于 2023年10月25日 的回复
Thank you for your recent stay here at our hotel! We’re proud you chose Home2 Suites for your visit and look forward to welcoming you back the next time your travels bring you to Louisville.Yours in Hospitality,Jody ThompsonGeneral Manager

10/10 超赞

Susana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was amazing. The staff was very helpful and had no issues at the hotel.
2023 年 10 月入住 2 晚
Joy- Home2 Team Member 于 2023年10月28日 的回复
Thank you for your feedback! This is exactly the stay we expect for our guests! We really care about you. Thank you a nd please come back!

10/10 超赞

Alida

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Home2 Team Member- Joy 于 2023年10月9日 的回复
Thank you for staying with us! We appreciate you. We appreciate your feedback! We welcome you back!

10/10 超赞

Patrick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything about the stay was excellent. The staff was great and the room was beautiful.
2023 年 10 月入住 1 晚
Home2 Team Member- Joy 于 2023年10月9日 的回复
Thank you for your feedback! We love what we do! We appreciate you. We welcome you back!

10/10 超赞

sakae

满意：清洁度、员工和服务、服务设施、住宿条件和设施
フロントの方は、皆さん親切でした。 ここから、エジソンハウスやバーボンの会社、モハメッドアリ記念館、ウォーターフロント地区に歩いて行けます。
2023 年 9 月入住 2 晚
Joy- Home2 Team Member 于 2023年10月28日 的回复
YaY! You are very welcome. We thank you for your feedback! We care and I am happy you enjoyed your time with us! Please come back!

8/10 还可以

Alex

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great front desk staff, Josh was very kind.
2023 年 9 月入住 1 晚
Home2 Team Member- Joy 于 2023年10月9日 的回复
Thank you for your review! We appreciate you. Thank you for the mention of Josh! He is a guest favorite! Josh cares! Please come back!

10/10 超赞

Whitney

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Home2 Team Member- Joy 于 2023年10月9日 的回复
Thank you for your high remarks! We appreciate you and your stay! Please come back!

4/10 很差

Whitney Nicole

不满意：住宿条件和设施，员工和服务
2023 年 9 月入住 3 晚
Joy- Home2 Team Member 于 2023年10月28日 的回复
Hi Whitney! We are so happy you stayed with us at Home2. Please come back! We welcome you!

6/10 一般

Jim

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Didn’t tell us they don’t clean the room, sink didn’t drain and didn’t fix it (had 3 days), hot water in shower had no water pressure, extra pillows had no pillow cases
2023 年 9 月入住 2 晚
Home2 Team Member- Joy 于 2023年09月16日 的回复
Thank you for the feedback. We apologize for any inconvenience this caused you during your stay. Room service is available upon request. Always let the staff know if you need anything. We have pillowcases. We have water pressure. We fixed the slow drain. I did not know it continued to be an issue. We care. Thank you. Please come back!

10/10 超赞

Diane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff was awesome! Very friendly! Room was clean and comfortable. Would stay there again.
2023 年 9 月入住 1 晚
Home2 Team Member- Joy 于 2023年09月16日 的回复
Thank you for your feedback! We certainly love what we do here! Thank you for staying with us. I am so happy to hear your stay was clean and comfortable. Thank you for team recognition too! We sincerely care! Please come back!

8/10 还可以

Kurt

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel in downtown Louisville
2023 年 8 月入住 1 晚
Home2 Team Member- Joy 于 2023年09月16日 的回复
Thank you for your feedback! We appreciate you and hope to see you again soon!

10/10 超赞

calvin

满意：清洁度、员工和服务、住宿条件和设施
The front desk people were very polite and nice made me feel very welcome and safe I'm definitely recommend this place
2023 年 8 月入住 1 晚
Home2 Team Member- Joy 于 2023年09月16日 的回复
Thank you! We love having you! Please come back!

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Home2 Team Member- Joy 于 2023年08月19日 的回复
Great! Thank you.

10/10 超赞

Margaret

与家人出行
满意：服务设施
Everyone was very helpful!
2023 年 8 月入住 1 晚
Home2 Team Member- Joy 于 2023年08月10日 的回复
Thank you! We love having you! Please come back!

8/10 还可以

Dalecia

满意：清洁度、员工和服务、住宿条件和设施
We enjoyed the property and the area around the property. We booked two king suites but we’re given two queen suites because they had already booked our room.
2023 年 7 月入住 1 晚
Home2 Team Member- Joy 于 2023年08月10日 的回复
Hi there! Thank you for staying with us! Unfortunately, we did go down a few rooms because of the HVAC. We know that you needed the a/c during this warm Summer. Please come back! We care for every guest!

6/10 一般

Sheri

与配偶出行
满意：员工和服务
The property does not look like its picture on Expedia. We did not feel safe in the area. The parking was limited and we had to pay for it, which was not apparent on the Expedia site. The room decor was dated and appeared dingy, although it was clean. The staff however, were friendly.
2023 年 7 月入住 1 晚
Home2 Team Member- Joy 于 2023年08月10日 的回复
Thank you for staying with us! We love having you! I love the NuLu area, and I'm sorry you didn't get the full experience. This is a beautiful area and has so much to offer. We welcome you back!

6/10 一般

Adam

与家人出行
不满意：住宿条件和设施，清洁度
Not well taken care of
This hotel seems to be rather new but unfortunately not well taken care of. Could certainly use better cleaning and doesn't seem to be any concern about fixing even small broken things on the property. Stained carpeting in the room and general lack of attention to cleanliness.
2023 年 7 月入住 2 晚
Home2 Team Member- Joy 于 2023年08月10日 的回复
Thank you for staying with us! I appreciate your feedback. We work continuously to make every guest happy and satisfied. We will use this photo for some training. We care. Please come back!

8/10 还可以

Michael

2023 年 7 月入住 1 晚
Home2 Team Member- Joy 于 2023年08月19日 的回复
Thank you for staying with us! We appreciate your review.

4/10 很差

Lylac

与家人出行, 与配偶出行
满意：员工和服务
不满意：服务设施，清洁度
Staff was always extremely helpful and nice! With that being said, most of the issues I had concerned the state of the room. In the shower, there was a small elastic wrapped with curly hair around one of the shampoo bottles so it clearly was not looked at or cleaned. Also, after walking around in the hotel room without any slippers, the bottom of my feet became dirty, which means the carpet in the room was dirty. The remote to the TV did not work and the microwave did not work. I called to inform the front desk and we were told someone would come up and look at it.. I just felt it should have been checked prior to us checking in. They are pretty convenient and affordable, just need to work on the cleanliness and preparedness of the room. Also, the walls/floors are a bit thin, I think a family with small children may have been in the floors above us and you could hear them running around the room from 8am to 3am.. and it made it difficult to sleep.
2023 年 7 月入住 2 晚
Home2 Team Member- Joy 于 2023年08月10日 的回复
Thanks for your feedback! We care. Please come back and give us another chance. We are always making improvements.

10/10 超赞

Myron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚
Joy- Home2 Team Member 于 2023年07月21日 的回复
Thank you for your recent stay at Home2 Suites by Hilton NuLu! We are so happy to have you! Thank you for your 10 out of 10 review! We appreciate the high marks! Please come back! We welcome you!

10/10 超赞

David

2023 年 6 月入住 2 晚
Joy- Home2 Team Member 于 2023年06月24日 的回复
Love it so much! Thank you for loving us! We welcome you back! Thank you!

6/10 一般

Kelli

团体旅客
满意：住宿条件和设施
Better than the last time…
Upon checking into our room we found the garbage can full of garbage from the previous guests. Staff did come and remove it immediately. There were four registered guest in our room and only two wash cloths we had to constantly request more and were were told they hadn’t been laundered. This happens every time I stay here.
2023 年 6 月入住 2 晚
Deveenier Brooks, General Manager 于 2023年06月22日 的回复
KelliThank you for sharing your experience about your recent stay at our property. We apologize for the manner your room was in when you arrived. I have spoken to our housekeeping team about your experience and we are taking steps to ensure this does not happen again. We look forward to welcoming you Home again soon.

10/10 超赞

Zalikah，Indianapolis

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Great staff, central location to bars and restaurants.
2023 年 6 月入住 2 晚
Deveenier Brooks, General Manager 于 2023年06月22日 的回复
ZalikahThank you so much for sharing your experience! We love to see our guests had an amazing time at our property and the NuLu Neighborhood.We look forward to welcoming you Home soon.

10/10 超赞

Lewis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quiet and comfortable!
2023 年 6 月入住 2 晚
Joy- Home2 Team Member 于 2023年06月28日 的回复
Thank you for your feedback! We love what we do! This shows!

8/10 还可以

Rhonda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Loved the large refrigerator and the counter space along one wall. Paying to park wasn’t that great.
2023 年 5 月入住 1 晚
Joy- Home2 Team Member 于 2023年06月24日 的回复
Thank you for your feedback. We appreciate you staying with us. Unfortunately, we have a parking fee. It is 16 per night.Please come back!