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关于东路易斯维尔希尔顿杜尔酒店的点评

2.5 out of 5
东路易斯维尔希尔顿杜尔酒店
11505 Bluegrass Parkway, Louisville, KY

点评

9.2

非常棒

10 分 - 超赞。263 条好评，共有 375 条点评" "
8 分 - 还可以。75 条好评，共有 375 条点评" "
6 分 - 一般。21 条好评，共有 375 条点评" "
4 分 - 很差。7 条好评，共有 375 条点评" "
2 分 - 糟糕。9 条好评，共有 375 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

SHIHHAO

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 5 晚

10/10 超赞

Erika，Murrieta

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay.. Excellent staff!
2024 年 5 月入住 1 晚

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room clean & comfortable. Staff very helpful.
2024 年 5 月入住 1 晚

10/10 超赞

Andra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay for a weekend! Convenient location, nice breakfast options, very clean, friendly staff. Would stay again. Thank you.
2024 年 5 月入住 2 晚

6/10 一般

Karl

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The property was close to dining options, however I could tell my room wasn’t cleaned and the maid didn’t switch out all of the towels or linen from a previous guest.
2024 年 5 月入住 2 晚

10/10 超赞

Rita

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Clean and very friendly staff.
2024 年 3 月入住 1 晚

10/10 超赞

Richard

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Quietest place I’ve ever stayed! Slept well!
2024 年 3 月入住 3 晚

8/10 还可以

Scott

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property and staff were awesome. Just wish the beds were a bit softer. Other than that… fantastic!!
2024 年 3 月入住 1 晚

10/10 超赞

Dagmawi

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
2024 年 3 月入住 1 晚

10/10 超赞

Adrian

2024 年 3 月入住 1 晚

10/10 超赞

Jamal

2023 年 11 月入住 1 晚

10/10 超赞

Diane

2024 年 3 月入住 1 晚

10/10 超赞

Lauren

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

zsolt

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean hotel
Very clean hotel! Love the unlimited coffee in lobby. My room beside elevators was somewhat noisy and getting on internet was tricky (still not sure if this was included in the booked rate or not?). I guess it if only free if you sign up for Hilton membership.
2024 年 2 月入住 2 晚

10/10 超赞

Karthik Reddy，Round Rock

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Kendra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel with lots of updated features! Easy check in, room was clean and updated. Love the wide range of channels on the tv along with Netflix!
2024 年 1 月入住 1 晚

10/10 超赞

Montoya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Tonya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Kapila

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Safe and Quiet place

10/10 超赞

Kevin

2023 年 12 月入住 3 晚

2/10 糟糕

Abdolrahim

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Horrible stay in room 109 ( beside mechanical roo
They gave us a room beside the mechanical room (109) that was very noisy and we felt a lot of vibration in our room when we wanted to sleep and we had a very bad night after a long drive. Morning when I told that to reception, she didn’t want to even apologize or say sorry she was very rude and that didn’t know anything about customer service. We got a hold of manager and she apologized for our inconvenience.
2023 年 11 月入住 1 晚

10/10 超赞

JoAnn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful modern hotel with lots of smart designs for travellers. Friendly and helpful staff. Close to many places in Louisville.
2023 年 12 月入住 1 晚

10/10 超赞

Amy

2023 年 11 月入住 4 晚

2/10 糟糕

Amber

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and quiet. Staff were below par, we had to recheck in two times.
2023 年 11 月入住 3 晚

4/10 很差

Yolanda

与家人出行
不满意：服务设施，员工和服务
No wash cloth and TV did not work, moved to another room and that tv had no volume.
2023 年 11 月入住 1 晚

10/10 超赞

Todd

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had some miscommunications and reservation got canceled. Danielle, Sasha, and Debbie corrected the issue without delay. Have a room reserved on our trip going back
2023 年 11 月入住 1 晚

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚

10/10 超赞

Amanda

2023 年 11 月入住 1 晚

6/10 一般

Alex

商务旅客
满意：住宿条件和设施，服务设施
Housekeeping was only done 1 time during 5 day stay
2023 年 11 月入住 5 晚

10/10 超赞

Chelsea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, great breakfast, comfy bed, great shower amenities, and the most friendly and helpful staff! The lounge is comfortable and welcoming. Easy check in process and we loved the guest messaging service if we needed anything.
2023 年 11 月入住 1 晚

10/10 超赞

Kayleigh

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly, easy to check in, had a variety of breakfast items available that were all delicious. Room was super clean, and as was the hotel. It gave such a welcoming vibe which was nice. I definitely recommend staying here, we will be back!
2023 年 10 月入住 1 晚

10/10 超赞

Debbie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to restaurants, interstates, very clean. Staff friendly and accommodating to all of our requests. Very nice continental breakfast. Comfortable beds.
2023 年 10 月入住 4 晚

8/10 还可以

Josalyn

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The walls are thin, so the screaming kid across the hall who was not ready to go to sleep until after 3 am was very annoying. The pet fee was $75, and was not advertised. But the hotel is new, clean, and the staff was very friendly.
2023 年 10 月入住 1 晚

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
John 于 2023年10月28日 的回复
Thank you for your score, we hope to have you stay with us again.

8/10 还可以

Jason

2023 年 10 月入住 1 晚

10/10 超赞

ANDREW

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very Clean, nice and updated.
2023 年 10 月入住 1 晚
John S. - GSR 于 2023年10月20日 的回复
Andrew, thank you for the positive review. We here at Tru by Hilton are glad your stay was enjoyable. Please visit again, we look forward to having you back.

6/10 一般

BEVERLY

与家人出行
满意：员工和服务，清洁度
Rooms are not quiet. We could hear our neighbors screaming at each other and flying the f bomb
2023 年 10 月入住 1 晚
John 于 2023年10月28日 的回复
We are very sorry that there was a noise disturbance during your stay. If this happens in the future you can always contact the front desk, report this issue, and one of the GSRs will have this taken care of. Again please accept our sincerest apologies here at Tru by Hilton Louisville East.

10/10 超赞

Elizabeth，Charlotte

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The decor was very open and upbeat. The Staff were great to work with. The breakfast was fantastic. The room was a little smaller than expected and there was no place to unpack your clothes (no dresser), but it was very comfortable.
2023 年 9 月入住 1 晚
ds 于 2023年10月2日 的回复
Thank you for staying with us and we hope to see you again.

10/10 超赞

Andrew

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's a new facility, thus very clean and temperature was properly maintain. The breakfast was much better then compare to other chains I stayed after COVID.
2023 年 8 月入住 1 晚
ds 于 2023年09月18日 的回复
We are glad you enjoyed your stay with us. Thank you

6/10 一般

Beverly

满意：清洁度、员工和服务、住宿条件和设施
Okay
2023 年 9 月入住 1 晚

10/10 超赞

don

满意：清洁度、员工和服务、服务设施、住宿条件和设施
this hotel was very clean & comfy
2023 年 8 月入住 1 晚
Guest Services 于 2023年09月4日 的回复
Thank you for your visit! We hope to see you in the future!

10/10 超赞

Karen

与配偶出行
满意：服务设施
Enjoyed the modern feel
2023 年 8 月入住 1 晚
Guest Services 于 2023年09月4日 的回复
We're glad you enjoyed the vibrant aesthetic of our hotel.

8/10 还可以

Anthony

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

10/10 超赞

Gauravkumar，Greenville Kentucky

满意：服务设施，清洁度
Very nice place for leaving
2023 年 8 月入住 1 晚

6/10 一般

Derrick

2023 年 8 月入住 1 晚

10/10 超赞

Brian

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
Toilet didnt flush well. Shower door wouldnt shut all the way. Just annoying things really.
2023 年 8 月入住 1 晚
Guest Services 于 2023年09月4日 的回复
We apologize for the small inconveniences. We definitely had our maintenance take a look at these issues and correct them right away.

10/10 超赞

Daniel A.

满意：清洁度、员工和服务、住宿条件和设施
Easy check-in. Front desk staff were very attentive.
2023 年 8 月入住 1 晚
ds 于 2023年09月18日 的回复
Thank you for staying with

8/10 还可以

Brian

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stay was great. Clean room. Clean bathroom. Bed was a little firm for me but nice.
2023 年 8 月入住 2 晚
ds 于 2023年09月18日 的回复
Thank you for staying with us