Lens Louvre-Lens Hotels

"Excellent"

"We were a bit confused initially when we arrived in an out of town shopping zone. The hotel facilities were excellent but I felt that the staff were keen for us to finish our lovely meal. We had arrived in the restaurant at 20.30 and had been reassured that we were welcome. Maybe I've misread things but I did get a vibe that staff would prefer if we finished sooner rather than later."

"We were travelling from Switzerland to Calais and back to uk. Needed somewhere inbetween to rest. Had good reviews so booked this place and also had free parking. The checkin is only open from 1600-2000. We were running late and therefore had to contact reception. The lady who assisted us was wonderful and organised out of hours check in The parking is on street parking and depends on availability of space and therefore free parking is not necessary available. The room was not clean. It smelt foul. There was mould on the sponge on the sink. One of the beds smelt like a drunk homeless man had slept on it. Had stains on the sheets. Could not sleep on that at all! The other bed had small bits on it. We slept with our clothes and for the minimum necessary to recuperate and be on our way The window opens directly onto the street where there is a bar and was noisy all night (it was a Friday night) I am surprised that it has 9/10 rating! Would definitely not rate it at all "

"Très bien "

"We arrived late and so an email with clear instructions for access was sent. Very pleasant breakfast service."

"The two young women who were on duty some of the time at Reception were particularly welcoming and helpful."