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关于拉夫兰/柯林斯堡区栢茂酒店的点评

2 out of 5
拉夫兰/柯林斯堡区栢茂酒店
1639 E Eisenhower Blvd, Loveland, CO

点评

7.0

还可以

10 分 - 超赞。216 条好评，共有 935 条点评" "
8 分 - 还可以。300 条好评，共有 935 条点评" "
6 分 - 一般。180 条好评，共有 935 条点评" "
4 分 - 很差。129 条好评，共有 935 条点评" "
2 分 - 糟糕。110 条好评，共有 935 条点评" "

6.8/10

清洁度

7.8/10

员工和服务

6.0/10

服务设施

6.6/10

住宿条件和设施

6.2/10

环保

点评

2/10 糟糕

Piper

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The carpet in the room was filthy the bathroom smelled like urine not enough blankets for the bed the front desk staff was not happy to be there the wallpaper was peeling off the walls there was no soap conditioner or hairdryer in the room no toiletries whatsoever I was very unhappy with my stay
2024 年 5 月入住 2 晚

8/10 还可以

Gary，Dallas

与配偶出行
It was ok for the price. Older units. Had to ask for an extra bath towel and toilet paper. Room was ok and comfortable beds. Would stay there again if in that city in the future.
2024 年 5 月入住 2 晚

2/10 糟糕

joan

不满意：清洁度、员工和服务、住宿条件和设施
The room was filthy. We did not stay there after we saw it.
2024 年 5 月入住 2 晚

6/10 一般

Mary

满意：清洁度
Had no toilet paper in the room. Would have been nice to know they had no shampoo or conditioner or even soap available for the rooms. The staff was wonderful with those I dealt with.
2024 年 5 月入住 1 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
This please is awful, gave me a room with someone already in it. Then they didn’t have a room available after that
2024 年 5 月入住 1 晚

4/10 很差

Christopher

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place is dirty all the sheets are Stained up they have no towels for you the rooms smell like Mildue from no ventilation. Would not recommend anyone to stay here
2024 年 4 月入住 2 晚

4/10 很差

Heather

与家人出行
不满意：住宿条件和设施，清洁度
Room 313. Black mold on walls and ceiling.
2024 年 4 月入住 2 晚

8/10 还可以

Tammy

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone on staff is friendly and very helpful
2024 年 4 月入住 3 晚

2/10 糟糕

Pam

不满意：清洁度、员工和服务、住宿条件和设施
Stained bedding. Dirty
2024 年 4 月入住 1 晚

2/10 糟糕

Monica

与家人出行
不满意：住宿条件和设施，清洁度
Only 1 (one)! bath towel per room!! Homeless people all around the property, one homeless lady was in and out of the lobby area picking up free coffee, stir sticks etc. Guest or worker(?) standing outside by door entry smoking some sort of drug, possibly marijuana. Heater in the room had a bad smell. We had 3 night reservation but requested our money back after checking in. Not comfortable surrounds!!
2024 年 4 月入住 3 晚

4/10 很差

Debbie，Anselmo

与家人及幼儿出行, 与家人出行
不满意：服务设施，清洁度
The homeless situation around the hotel was very uncomfortable. Room wasn’t clean and only came with bathroom towel. When asked for another towel was told they didn’t have any. Microwave was dirty. Hotel staff did finally come and clean room while we were out for supper.
2024 年 4 月入住 3 晚

2/10 糟糕

Kelly

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The whole place smelled. They only had 1 towel per hotel room. My biggest issue was that the light in the pool disconnected and there was a long wire attached to it which could have been dangerous. In general, the property was very poorly maintained. Checked out and went elsewhere. Some of the characters in the hotel were questionable as well. Bed mattress was very old and would have been very uncomfortable. Overall very disappointed.
2024 年 4 月入住 1 晚

2/10 糟糕

Michael

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is disgusting. It is like a homless shelter
2024 年 4 月入住 3 晚

10/10 超赞

Chelsea

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Zachary

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The room was dirty. Left over food in fridge. What look like feces left on side of tub. Would not recommend
2024 年 3 月入住 3 晚

2/10 糟糕

Emily

不满意：清洁度、员工和服务、住宿条件和设施
The bathroom floor was sticky, there was mold on the bathroom ceiling and walls, the bedroom walls were dirty, there was garbage behind the night stand, the sheets and towels were stained and had holes, they only provided one bath towel so we had to ask for more for the four of us, when they gave us more towels, they gave us two more towels and another bath mat that they thought was a towel, the hot tub had hair all over in it, the chair was stained and dirty, for breakfast the drink options were small things of bottled water (was the tap water not safe to drink?) yogurt sized containers of apple juice, or coffee. Really, the only positive thing I could say about the place was that the staff was not rude.
2024 年 3 月入住 1 晚

10/10 超赞

Emi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
front desk people are very nice and understanding
2024 年 3 月入住 5 晚
Management 于 2024年03月26日 的回复
Thank you for taking the time to provide your feedback. We will certainly share your comments with staff! We hope to see you again soon.

10/10 超赞

Firstsherry

2024 年 3 月入住 1 晚
Management 于 2024年03月26日 的回复
Thank you for your review! We hope to see you again soon.

2/10 糟糕

Shelbie

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We checked in. There was only one bath towel in the room. No hand towels or wash cloths. The room smelled like human urine. The sheets and bedding also had stains on them. Very gross. Bathroom floor was sticky as well.
2024 年 3 月入住 1 晚
Management 于 2024年03月26日 的回复
Thank you for your review. We do apologize for the inconvenience regarding the towels/linens. Our supplier has been delayed/backordered, but we have recently been able to correct this issue. We hope you will give us another opportunity in the future.

2/10 糟糕

Isolde

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
This was the dirtiest hotel room I've ever booked.
2024 年 2 月入住 3 晚
Management 于 2024年03月26日 的回复
Thank you for your review. We have taken your feedback and shared with the appropriate staff, to ensure we immediately address these issues. We hope you will give us another opportunity in the future.

2/10 糟糕

Carlos M

与配偶出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Room had no towels and front desk either
2024 年 2 月入住 1 晚
Management 于 2024年03月26日 的回复
Thank you for providing your feedback. We do apologize for the inconvenience regarding the towels/linen. We hope to have this issue resolved quickly with our supplier. We hope you will consider giving us another opportunity in the future for your hotel needs.

2/10 糟糕

Autumn

与家人出行
不满意：客房舒适度，住宿条件和设施
2024 年 1 月入住 1 晚
Management 于 2024年03月26日 的回复
We appreciate your feedback

10/10 超赞

Travis

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Management 于 2024年03月26日 的回复
Thank you very much for your feedback. We hope to see you again soon!

2/10 糟糕

Dawn

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had to ask for a different room and the 2nd wasn't any better!! Disgusting and if we weren't so tired we would have left!!! There was blood squirted in several places, sheets were dirty! Hadn't been vacuumed in only God knows how long, seriously!!! I had to clean the bathroom twice...just to pee!!! AND!!!!! No towels...no pool or hot tub, which they were advertising!!!
2024 年 1 月入住 1 晚
Manager 于 2024年01月24日 的回复
Thank you for the feedback. We did speak in depth with your husband during checkout, we will be addressing your concerns with the appropriate departments. Our pool and hot tub are temporarily closed due to remodeling. There has been a sign posted for several days, informing guest of the work being performed. We would like to mention, that there is a sign posted at the front desk, that any guest at anytime can request additional towels/linen. It was a pleasure being able to discuss the issues with your husband in person.

6/10 一般

Melissa

不满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚
Management 于 2024年03月26日 的回复
We appreciate your review and hope to see you again soon.

2/10 糟糕

Tiffany

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
You get what you pay for
Front desk staff was amazing! Very helpful pleasant. Rooms were filthy. Carpet had holes broken tiles in bathroom lamps not working properly. Booked the hotel for the advertised hot tub, both pool and hot tub were closed for “maintenance”. Don’t stay here if you are intimidated by sketchy crowds!
2024 年 1 月入住 1 晚
Manager 于 2024年01月24日 的回复
We appreciate your feedback, we will ensure this is address with the appropriate departments. There is a sign posted in several areas of the hotel, that the pool/hot tub area are temporarily closed for a remodeling. We do apologize if you felt intimidated, we haven't had any issues or other complaints regarding this matter. We do have staff onsite for 24 hours and will immediately address all concerns.

2/10 糟糕

Mark

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cheaper to do it right!
Worst stay ever! I fell on the ice in the parking lot area. It had a couple inches of mixed snow and ice that apparently nobody bothered to take care of. It cost me three days of work because I can’t do my job if I’m injured and not 100%. Now I’m seeking legal counsel to get what I have coming to me
2024 年 1 月入住 4 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We have staff onsite 24/hours. We have a professional contractor that handles the removal of snow/ice, which was performed during and after the most recent snow. I remember seeing you in the lobby several times before checking out and nothing was addressed or discussed regarding your review with a Manager, Maintenance or Staff. I also specifically remember having a conversation directly with you regarding being parked incorrectly and even at that point, nothing to the sort was mentioned.

4/10 很差

Scott

满意：员工和服务
I didn't like how the eggs messed up my stomach. Last two days there all the sudden no hot tub, my bathroom sink drain didn't work, had to open the toilet myself to fix the chain that came off and the building as well as my room constantly freaked of marijuana. And out of sausage and good oatmeal the last 2 days.
2024 年 1 月入住 4 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. Our pool/hot tub area are temporarily closed due to remodeling and will be open soon. There are signs posted to inform all guest. We will certainly inform the Maintenance department of the issues mentioned. We hope to see you again soon!

2/10 糟糕

jessica

与家人及幼儿出行, 与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Very disappointing. Booked a room that sleeps 5 for our family. The sofa sleeper was broken, literally no springs in half of it! Got two towels, and were told when asking for more the owners need to buy some and they may not have more. One comforter was completely stained with blood or something dark. Half of the outlets didnt work. Breakfast was VERY limited to yogurt and eggs. Pool was locked. It was snowing up there when we stayed and the sidewalks were not shoveled. Suggest looking elsewhere.
2024 年 1 月入住 2 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We will address these issues mentioned with the appropriate departments. I would like to mention, our pool/hot tub area is locked 24/7. There is a sign on the door, requesting all guest retrieve a key to enter from the front desk. This is a safety measure. Our pool hours are from 6am -10pm. I do apologize if you felt our breakfast was lacking, but we do not serve yogurt, never have. Daily we have waffles, sausage, eggs, breakfast burritos and oatmeal.

8/10 还可以

Robert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月24日 的回复
We appreciate your business and hope to see you again soon.

10/10 超赞

Robert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月24日 的回复
We appreciate your business. We hope to see you again soon!

4/10 很差

Brandon

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Just dirty
We checked in, and checked out 90 minutes later. The room was gross. I pulled the bedside table out to plug my charger in, and I found absolute filth behind the table. The hotel itself seems pretty run down, no judgement there. The front desk workers was good, professional, and personable.
2023 年 12 月入住 1 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We will ensure to use your comments to improve and address these issues with the appropriate departments. We appreciate your kind words regarding the front desk. We are in the process of remodeling and apologize this stay wasn't satisfactory. We do hope in the future you will consider giving us another opportunity to show off the remodel and improvements.

8/10 还可以

Angelika

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We hope to see you again soon.

2/10 糟糕

Shane

2023 年 12 月入住 6 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We hope to see you again soon.

10/10 超赞

Sebastian

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Manager 于 2024年01月24日 的回复
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Loveland/Fort Collins Area. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 还可以

William

商务旅客
满意：员工和服务
The room was not too small. Parking was easy. Check in was simple and quick. The bed was not comfortable, Shower/tub was stained. Dog in room next to me barked from 1:15 AM on. Checked out at 5:30 AM because why just sit in a room. Traffic to get out of the parking lot was a nightmare. Electrical seems to be an issue. Lights both outside the facility flashed constantly and the lights in my room went from low to high output while on. This gave me a head ache so I left the lights off. Showering in the dark is something I have not had to do in a long time.
2023 年 12 月入住 1 晚
Manager 于 2024年01月24日 的回复
Thank you for your feedback. We will be discussing these issues with our Maintenance Manager and ensure these issues mentioned are addressed immediately.

6/10 一般

kimberlee

不满意：住宿条件和设施，清洁度
Air conditioner full of dust an dirt. Mini fridge old and noisy. In need of minor udates. With some minor attention could be nice
2023 年 11 月入住 4 晚
Management 于 2024年03月26日 的回复
Thank you for your feedback. We have addressed your concerns with the appropriate staff.

6/10 一般

Gary

Ive stayed here many times. Its ok. Not the cleanest or quietest but ive been in much worse.
2023 年 10 月入住 2 晚
Manager 于 2023年12月18日 的回复
Dear Gary,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Loveland/Fort Collins Area. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,General ManagerBaymontloveland@gmail.com

4/10 很差

Alecia

满意：员工和服务
不满意：住宿条件和设施，清洁度
The staff was nice but our bed sheets were dirty and were stained and the room just did not feel clean.
2023 年 9 月入住 1 晚

8/10 还可以

Steven

满意：清洁度、员工和服务、服务设施
The sink ran slow and there was exposed areas of the sink counter like trim was missing
2023 年 11 月入住 2 晚
Management 于 2023年11月8日 的回复
Thank you for taking the time to tell us about your experience at Baymont By Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reset assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont By Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concern, and it is our hope that you will give us opportunity to better serve you in the future.

8/10 还可以

Marlene

商务旅客
满意：员工和服务，清洁度
This was a convenient stop for me. Thankfully food was close by. The room was comfy..... facilities are a bit outdated. I'm very sensitive to odors and was pleased everything was clean and comfy.
2023 年 10 月入住 1 晚
Management 于 2023年11月8日 的回复
Thank you for your kind feedback! It is greatly appreciated. We look forward to having you stay with us in the future!

10/10 超赞

Rita

2023 年 10 月入住 1 晚
Management 于 2023年11月8日 的回复
Thank you for your kind feedback! It is greatly appreciated. We look forward to having you stay with us in the future!

2/10 糟糕

michaela

2023 年 10 月入住 1 晚
Management 于 2023年11月8日 的回复
Thank you for taking the time to tell us about your experience at Baymont By Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reset assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont By Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concern, and it is our hope that you will give us opportunity to better serve you in the future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Management 于 2023年11月8日 的回复
Thank you for your kind feedback! It is greatly appreciated. We look forward to having you stay with us in the future!

6/10 一般

Susan

2023 年 10 月入住 1 晚
Manager 于 2023年12月18日 的回复
Thank you for the review!We hope to see you on your next trip!Sincerely,General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚
Management 于 2023年11月8日 的回复
Thank you for your kind feedback! It is greatly appreciated. We look forward to having you stay with us in the future!

2/10 糟糕

William，Missoula

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The pool closes at 8! the pool was freezing cold! the bathroom was falling apart! the bed slid off the metal box spring which I slammed my shin into! the place was straight up dirty! We had to leave the next day! Staff however was super friendly! Thats the only thing I can say that was good about that place!
2023 年 10 月入住 1 晚
Management 于 2024年03月26日 的回复
Thank you for your feedback. Our pool closes at 10pm. This is listed in many places throughout the hotel. Our pool is also heated. We have addressed your concerns regarding the beds/boxsprings with our maintenance team. We appreciate the kind comments regarding our front desk staff. We hope you will visit us in the near future.

4/10 很差

lisa

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Not staying again
The curtains in room had holes in them, very dirty, bathroom ceiling had black mold, holes in the floor of our friends room conjoining ours. Food for breakfast was always empty- no one would check it and guests were always asking for them to fill at 8am. 2 towels for 3 guests in room………
2023 年 10 月入住 2 晚
Management 于 2023年11月8日 的回复
Thank you for taking the time to tell us about your experience at Baymont By Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reset assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont By Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concern, and it is our hope that you will give us opportunity to better serve you in the future.

2/10 糟糕

Robyn

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We checked into this hotel late at night. Only one of our beds was made up the other had the dirty blankets and sheets on top of the bed. When I went to ask someone if they could make up the other bed, she handed me a blanket and sheet, and it told me to do it myself. the bathroom had hair all over the counter and the drain in the bathtub was filled with hair as well. The next morning when I asked them to please clean the room, they only made the beds in the bathroom was left as it is still not cleaned. Zero stars! This place was disgusting! Also, all of the staff looked very young, and very unprofessional.
2023 年 10 月入住 2 晚
Management 于 2023年11月8日 的回复
Thank you for taking the time to tell us about your experience at Baymont By Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reset assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont By Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concern, and it is our hope that you will give us opportunity to better serve you in the future.

4/10 很差

真实旅客

不满意：住宿条件和设施，清洁度
Poor Facility
Pictures posted on Hotel.com site are deceiving. This places is worn down and unkept. - Stained sheets/bedcover - Poorly maintained facility - Shower curtain too short and not adjustable - water flows all over bathroom during shower - You can hear traffic all through the night
2023 年 10 月入住 2 晚
Management 于 2023年11月8日 的回复
Thank you for taking the time to tell us about your experience at Baymont By Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reset assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont By Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concern, and it is our hope that you will give us opportunity to better serve you in the future.