Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick
2023 年 7 月入住 1 晚
2/10
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
md amin siti noor'ain
2023 年 5 月入住 3 晚
10/10
真实旅客
2022 年 9 月入住 2 晚
10/10
Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Andrea
2022 年 8 月入住 1 晚
6/10
Christian
2022 年 3 月入住 1 晚
6/10
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all
真实旅客
2021 年 12 月入住 1 晚
10/10
Alfred
2021 年 12 月入住 3 晚
10/10
Alfred
2021 年 6 月入住 1 晚
6/10
Stay was good only protocol of covid should be made better
Frido Ananta
2020 年 10 月入住 2 晚
10/10
真实旅客
2019 年 12 月入住 2 晚
10/10
真实旅客
2019 年 8 月入住 2 晚
8/10
Fony
2019 年 6 月入住 1 晚
10/10
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around.
The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Samantha
2018 年 12 月入住 1 晚
10/10
Eden
2018 年 9 月入住 1 晚
10/10
Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli
La chambre est moderne propre et confortable
Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous
De plus k’accueil Était parfait
Nous reviendrons si nous passons à nouveau par Makassar
Ludivine
2018 年 7 月入住 1 晚
8/10
Rusli Hamid
2018 年 6 月入住 3 晚
8/10
Muhammad Imam
2018 年 5 月入住 1 晚
10/10
All Good
真实旅客
2017 年 10 月入住 2 晚
10/10
Check in staff were very friendly and helpful. Rooms comfortable.
David
2017 年 10 月入住 1 晚
10/10
Very pleasant stay at Novotel Makassar.
Friendly staff
Good room with comfortable bed
Good central location
No complaint