“excellent staff - Ota, Narimi, Katsuki - all made our stay a pure enjoyment. Amenities are great. Our room was clean and very comfortable. The food was excellent.”
“excellent staff - Ota, Narimi, Katsuki - all made our stay a pure enjoyment. Amenities are great. Our room was clean and very comfortable. The food was excellent.”
"This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic.
In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale.
The overall design is modern and chill. It’s a good place for urban getaway.
The neighborhood is very quiet too.
Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse. "
"We stayed for six nights in a Club Superior Room with our child and were lucky to have a room facing Mount Yotei. The view was absolutely stunning, especially on sunny days.
The staff were friendly and helpful. They even provided ice packs when we needed them after getting sore from skiing, which was a thoughtful touch. The food was fresh, though the selection was a bit limited.
The location was very convenient for skiing at Hanazono. There were ski lockers on the ground floor and a small snack shop right next to the hotel, which made everything easy and comfortable."
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