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关于麻六甲哈登广场酒店的点评

4.5 out of 5
麻六甲哈登广场酒店
Hatten City, Jalan Melaka Raya 23,, Taman Melaka Raya, Malacca City, Malacca

点评

7.8

还可以

10 分 - 超赞。142 条好评，共有 422 条点评" "
8 分 - 还可以。173 条好评，共有 422 条点评" "
6 分 - 一般。65 条好评，共有 422 条点评" "
4 分 - 很差。27 条好评，共有 422 条点评" "
2 分 - 糟糕。15 条好评，共有 422 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.4/10

服务设施

8.0/10

住宿条件和设施

点评

10/10 超赞

hak pang

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚

8/10 还可以

CHUNG YIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
雖然我入住的房間比較細，但整體好新和整潔，成個過程都好滿意，值得推薦。
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：住宿条件和设施，员工和服务
不满意：服务设施
had sauna and healthy gym , but don't open for customer, all time closed. check in is slower on lobby .
2019 年 5 月入住 1 晚
Marcom Department 于 2019年07月5日 的回复
We regret to learn that your stay with us was not to expectation. We have shared your comments with our team for improvements in the areas concerned and hope to be of better service to you in future.

10/10 超赞

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
除了浴室有前任房客留下的垃圾，其他大致上是不錯的。
2019 年 3 月入住 1 晚

8/10 还可以

Wenliang

满意：清洁度、住宿条件和设施、客房舒适度
早餐不满意
整体住宿尚可，也没有需要什么服務。原本兴致满满地想好好享用早餐，但是菜餚品质並没有預期的滿意。不如之前住宿過的Makota Hatten hotel提供的早餐 !!
2019 年 1 月入住 1 晚

6/10 一般

KWOK HUNG

满意：清洁度、住宿条件和设施、客房舒适度
距離市中心步行要30分鐘以上。
2018 年 9 月入住 2 晚

10/10 超赞

LAU

美丽的海边
靠海的风景很美，就算是下雨天，环境很好，房间也很舒适。
2018 年 9 月入住 1 晚

6/10 一般

chien

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
櫃台人員禮貌需再加強
櫃台服務不夠親切～
2018 年 5 月入住 1 晚

8/10 还可以

chien

满意：客房舒适度，住宿条件和设施
櫃台服務品質可再加強
櫃臺服務品質可再提升
2018 年 5 月入住 1 晚

6/10 一般

chien

要再提升櫃臺人員素質
櫃檯服務並未沒很友善及禮貌、連續住三晚有三筆訂單，chick in的能力就搞的很久，每天都必需把房卡拿到櫃臺刷卡，也沒比較專業點的人員解釋，也沒會說華語的人員可幫忙～
2018 年 5 月入住 1 晚

8/10 还可以

Barry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent !

8/10 还可以

chris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
干净舒服，住31楼景色很好，游泳池很漂亮，停车需要上到5/6楼，每次出去还需要在大堂打个印才能有免费停车，但大堂里面的员工都很乐意助人，总体来说这里真的很不错

8/10 还可以

Jianguo

满意：员工和服务
酒店条件还可以
酒店配套设施很新，整体感觉不错，前台很热情，早餐也还不错，酒店位置距离景点稍远。房间卫生状况一般，床单有污渍，水杯也有污渍。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New hotel and good to try
Not really close to the city but uber help to solve the problem. Nice room and nice people. A special welcome drink....espresso, give me a great morning every day. One thing should be improved is the swimming pool, so small that I cannot swim inside.
2018 年 1 月入住 3 晚

8/10 还可以

TIN FOOK

2020 年 2 月入住 1 晚

10/10 超赞

WILLIAM E

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, great views, quality 4-star accommodations for a 3-star price.
2020 年 2 月入住 2 晚

6/10 一般

真实旅客

满意：住宿条件和设施，员工和服务
部屋に入った瞬間少しかび臭いかなと思いエアコンが始動したら気にならなくなりました。 アメニティーは歯ブラシがなかったので持参した歯ブラシを使用。 ドライヤーもありませんでした。 スタッフは皆様優しくて気軽に質問に答えてくれました。 スカイデッキは宿泊客は無料で行けるので、夜の夜景を見に行けて月明りもきれいで美しかったです。
2020 年 2 月入住 2 晚

6/10 一般

Jose Lorenzo

Our stay this time. I rate it to 5.
2020 年 1 月入住 1 晚

6/10 一般

Ho Wei

与家人出行
满意：客房舒适度
Due to the CNY crowd, the hotel was not able to manage the morning breakfast well. While it is OK to direct the guests to another venue. the food spread should be comparable to appease the guests. I skipped my breakfast as the alternative venue was not befitting of a 4 star hotel. Btw, it was stated that Hatten Place is a 5 star hotel bt in actual fact, it is a 4 stars hotel. Hotel. com should be more accurate in your presentation.
2020 年 1 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
So so
The key cards couldnt really work in the elevator. Only bath towels were provided. Bare minimal hotel.
2020 年 1 月入住 1 晚

6/10 一般

vijay

与家人出行
不满意：清洁度
Dirty toilet and carpet
2020 年 1 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：住宿条件和设施，员工和服务
Very crowded
Everything is so crowded and have to wait, breakfast, lift, etc. Especially the lift, takes forever to reach, it has to wait so long and when it reach, it is always full of people. This is just the parking lift to reach lobby, then need to change lift again only reach room.
2020 年 1 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth to stay here
The check in process took awhile to complete but the front desk stuff very helpful so is fine. The room facilities are good in condition but toiletries not given in full set so i still need to call for housekeeping to request for it.
2020 年 1 月入住 1 晚

10/10 超赞

Norimah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
comfortable hotel & can see fantastic view fm L44
2020 年 1 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very disappointing
This hotel is a comedy of errors. Here’s a list of everything that went wrong during our stay: 1. Room: dust on every surface, gunk in the corners, furniture had major scratches all over, bottom of shower curtain had mold-looking stains 2. The roll-down blind in our bathroom was broken and hung on by one hook only, exposing the shower and toilet to anyone in the actual room (the glass wall between bathroom and bedroom is plain glass, not blurred or anything). 3. The “winning” moment: our water boiler looked like it had rust at the bottom so I requested a new one. After calling 3 times, they finally brought one - it smelled strongly of sausage and had actual PIECES OF FOOD stuck on the inside!!! Someone clearly used it to cook and staff didn’t bother looking before handing it over. 4. Location is bad, too far to walk to town. The mall it’s located in is completely empty.
2020 年 1 月入住 1 晚

8/10 还可以

Johorean，JOhor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fast check in Free Wifi Free entrance to sky deck Free Parking Room is clean Swimming Pool is clean and big MBO cinema is same building in the hotel To Jonker Street is 15min by car
2019 年 12 月入住 1 晚

6/10 一般

Mei Whei

与家人出行, 团体旅客
满意：员工和服务
2019 年 12 月入住 2 晚

4/10 很差

Falko

不满意：清洁度、员工和服务、客房舒适度
Hatten place, a 2 star in 4 star clothing
This is not a hotel that deserves a 4 star rating, let alone the 5 star rating that Hotels.com gives it on their site. For starters, the hotel is far to big for the amount of employees. This resulted first of all in long check in queues. Tho they have 6 check in desks available, they only have staff to man 2 of them. The shortness on staff also is represented in the complete lack of training, which shows throughout the whole stay. When we finally checked in, we were assigned a room that had obviously seen better days. Odd to us, as the hotel looks to be fairly new. Our first complaints about the room were the copious amounts of dust everywhere (thick visible layers), blood on one of the doors (since even after bringing this up with the hotel, the stain wasn’t removed I decided to do so myself), and black mold in the leaky shower. When brought up, they told us they would fix these issues, and, in all fairness, mitigated most listed issues fairly well. However, the complete lack in any training or common sense did result in housekeeping waking us up in the middle of the night to give us the amenities we requested about 4 hours prior. This wouldn’t have been that big an issue if it wasn’t for the pile of bricks with a sheet on top that has to represent a bed and is the most horrendous thing I’ve ever slept on in my whole life. The breakfast was at least included, but the free for all battle royal feeling that had did not make it any better.
2019 年 12 月入住 2 晚

4/10 很差

真实旅客

与家人出行
不满意：员工和服务，清洁度
2019 年 12 月入住 2 晚

6/10 一般

Douglas

满意：客房舒适度，员工和服务
不满意：清洁度
need improve
Location was fine ,there free shutter bus,only thing room not clean and Breakfast so so
2019 年 12 月入住 1 晚

6/10 一般

MOHD

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not a pleasant trip..
The bath is dirty.. U can see mud on the toilet bidding, the room is cramped and the bed was not so big n comfort.. Not worth the price and reputation as a new hotel.. Breakfast are the same for two days.. There is a lots to improve..
2019 年 12 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel for short getaway in Malacca
Nice hotel. Room a bit small even on premium floors. suitable for family of 4. Spacious bathroom. Love the thyme cafe for breakfast. unfortunately not so much choices of food. but the croissants are very delicious. My ad hoc type of hotel. will come again.
2019 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Struttura nuova sul mare pulizia ottima bini servizi come piscina e sauna
2019 年 12 月入住 1 晚

2/10 糟糕

Ichikawa

2019 年 12 月入住 1 晚

4/10 很差

Royston

满意：员工和服务、住宿条件和设施、客房舒适度
Cold experience.
Booked two rooms but both rooms had cold showers. Had to complaint several times but issues was not resolved. Disappointing. On a positive note the staff was great and helped when I got a flat car battery. Overall average staying experience.
2019 年 12 月入住 3 晚

8/10 还可以

Shahrulnizam

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have 360 Sky View on the top.
2019 年 11 月入住 2 晚

6/10 一般

真实旅客

与家人出行
不满意：员工和服务
Customer service late pickup call Carpet, table cabinet condition not so clean
2019 年 12 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Overall ok, but the shower head need to change as the head is spoil hence not so fun showering. Secondly the Aircon need to be fix as too noisy.
2019 年 12 月入住 1 晚

6/10 一般

M.Low，Canada

与配偶出行
满意：服务设施，员工和服务
Cons: Room way too small. No room for luggage. No room safe and no room to hang wet towels. Pros: Have included the highest point 360 deg view of Malacca. Can also bring guests which is a big treat. Unfortunately, when we brought our guests, it was closed because it had been raining.
2019 年 11 月入住 1 晚

6/10 一般

J

与配偶出行, 商务旅客
週末だったからなのか、朝食会場に入るのに20分位に待ちました。
2019 年 11 月入住 1 晚

4/10 很差

Laura

不满意：住宿条件和设施，清洁度
Shower room super dirty ..... Alot of stain brown mark on wall and curtain, but nobody brushing it...... I don't think those stain mark cause 1 or 2 days, so u can imagine how thick those stain mark.
2019 年 11 月入住 1 晚

8/10 还可以

Yusoff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant but could be better
Pleasant stay, very courteous staff. Room was clean, though there was mould at the bathroom.
2019 年 11 月入住 2 晚

10/10 超赞

真实旅客

2019 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 7 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fast check-in. Friendly staff. Clean room. :)
2019 年 11 月入住 1 晚

6/10 一般

真实旅客

与家人出行
The hotel is looking tiered needs a renovation it is not a five ster in my opinion
2019 年 11 月入住 2 晚

10/10 超赞

Tony

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location, shopping amenities, friendly n courtesy front staff. Gym n steam room in excellent conditions
2019 年 10 月入住 2 晚

8/10 还可以

derek

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room size was rather small
2019 年 10 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall experience from the hotel was fine,just that we are thinking how come room toilet does not supply toothbrush n paste till we request for it. As for their breakfast, food was not replenish quickly,saw alot of guests making noise. Theres 1 staff need to send my compliment to her,she's Kat from F&B cashier,approached her at 11pm ask if she can help me find a slice of cake to give my wife a surprise on her birthday. She manage to run up to next level for me and sell me that slice of cake. Really appreciate her kind service.
2019 年 10 月入住 2 晚

10/10 超赞

mohd irwan shah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2019 年 10 月入住 1 晚