WORST EXPERIENCE EVER,
I wasn’t accommodated.
1. There was nobody there, the whole place was deserted, simply empty. Windows opened, very dirty and dusty.
There was only a phone number at the entrance, which stated call this number to check in.
2. I called the phone number and it appeared as though they weren’t even expecting me because they asked all my details afresh which included the day I booked, and reference number. The call recipient finally found it and said they tried calling me on the day I was to check in to inform me that they had an issue with the room but I doubt this because, I would have seen a missed call or a notification indicating that I was phoned but anyway I didn’t argue.
3. The next thing he said was they were sorry they wouldn’t be able to lodge me and they would give me a full refund. I however, am still expecting my refund, this is exactly one week after.
For context, I booked for two nights and had booked about 3 weeks in advance.
I had to look for another hotel that night as I had just arrived Manchester from Scotland, really tired and exhausted. They cost me more financially and psychologically. Imagine being stranded in an unfamiliar location with no friends or family to call.
It’s the worst experience I’ve ever had with hotels and accommodation.