「We rented four rooms, and one had cockroaches. The front desk staff member lacked training at checkout (they didn't know how to print the receipts). The breakfast attendant was excellent, but the ingredients were low-budget. This is the first time I’ve written a negative review for a hotel, especially given the high price. It has a good location, but—like its neighbors—the hotel is in need of renovation.」
「The hotel was very clean, the front desk almost always had a clerk with a smile ready to help in any way. The breakfast area was clean. There was a very nice assortment of hot and cold options that were kept full and clean. The room was clean and the bathroom was stocked with lots of towels and toiletries. And, the neighborhood was safe, and with two nice restaurants within walking distance. I would absolutely stay here again if ever back in this area.」
「After traveling all day we got to the Hillcrest only to find out they did not have all of our rooms. They tried to get us to share the room they had. No phone call to let us know ahead of time. No help in finding us another room. Their thought was that I reserved 4 rooms and they only had 3, that I should still take the 3 rooms because I reserved them. We ended up at going back north to a hotel we passed 30 miles before. Very unhappy that Expedia would even list this property.」
「Mold on the bathroom ceiling in multiple rooms with HEAVY mold/mildew smell. Towels and sheets were worn and yellowed. Top blankets stained and dirty. Someone is going to get seriously ill staying there」