We asked for an extra bed, most places will give you one for free or for a small charge. This hotel doesn’t do that. It is sad.
Abdulla
於 2024 年 1 月住了 2 晚
10/10 優異
Barry
伴侶同遊
2024年1月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value
Barry
於 2024 年 1 月住了 2 晚
6/10 一般
M issam
2023年12月12日
M issam
於 2023 年 12 月住了 1 晚
2/10 很差
Justin
伴侶同遊
2023年11月30日
讚好:整潔度
不滿:職員與服務和住宿狀況
The following are the pointers on why you should avoid this hotel:
1) Upon arriving early, I did requested an early check in if possible however the receptionist mentioned that check in could only be done at 3pm therefore I wandered around the area until 1.30pm to reach back to the hotel. At the hotel I waited at the lobby sofa area as I’m still early but to my surprise is that there were two travellers able to check in with ease. Once the travellers checked in, the receptionist reluctantly told me that they can help me to do the check in.
2) Once they processed the check in, they told me that at my floor level 30. The lift up & down button is spoilt therefore will need to call the receptionist from the hotel room in order to go down which is really a hassle.
3) In the hotel room, I’m shocked to see that there were only 1 bathing towel (even though I booked the room for 2 pax) with no floor mat which is a slip trip fall hazard, not only that all this were not available. The hotel room fridge was not in too & the receptionist confirmed that it’s a false advertisement as shown in the Expedia apps.
By the way, the room that I booked was a deluxe room. It was such a bad experience that I checked out on the day (at evening time) that I checked in. To Expedia, do kindly look into this seriously to advertise what is the actual services that the hotel can provide
Justin
4/10 欠佳
Joseph
2023年11月27日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work.
Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.
Joseph
於 2023 年 11 月住了 1 晚
2/10 很差
brian
伴侶同遊
2023年11月23日
不滿:整潔度、職員與服務、設施服務和住宿狀況
2 elevators but only one elevator worked but didnt go to 30th floor when called,had to go down to 28th floor to get elevator to lobby..if they knew this was a problem why put visitors on the 30th floor?..asked for compensation of free breakfast but of course they wouldnt buy...BEDBUGS!!!..Im covered in bites...no fridge in room..no coffee/tea/kettle like most hotels around the world..no glasses..had to ask for hand/face towels..only had large bath towels..no ice in the building..airport transfer is 1600 pesos..taxi is less than 1/2 that..AND the sheets got soiled but got charged 1800 pesos for laundry...this hotel does not care about you..find another hotel there are lots in the area.infinity towers can kiss my A**.SCREW YOU!