This house was unfortunately a major disappointment for us. When we arrived after driving several hours to get to the home, the first thing we noticed was that the house on the outside looked nothing like the photographs posted in the advertisement. The lawn was overgrown and unkempt. When we entered the home we found it had not been cleaned before our arrival - even though they had ample time to do so as we arrived well after the scheduled check-in time. There were dishes sitting in the dishwasher from the previous guest. The stove top was covered in cooking oil and the stove was very dirty. The refrigerator had not been wiped down and there were dirt and food particles left in the sink, on the floor, and on the counter. Trash was left in drawers, rings from previous tenants' glasses were all over the glass topped end tables, hair from previous guests were left in the shower, and there were excrement stains in the toilet. The paint was cracking and coming off of the top of the walls, and the walls had water stains along the tops of them as though the house had multiple leaks.
We had specifically rented this house for the private pool and paid a premium price for that luxury. We had messaged the owner beforehand to ensure that the pool would be open and ready to use - explaining that this was our reason for renting this specific house. When we arrived - the pool was extraordinarily dirty as was the back patio. The back lawn was overgrown with weeds everywhere and old/dirty pool toys were strewn all about the patio. The water in the pool had not been cleaned and had dirty bubbles all along the top of it. Also, pollen was caked all over the outdoor chairs and tables. (We can definitely understand that pollen in New England can fall heavily at times, but this level of pollen appeared to have taken weeks to build up.)
We contacted the owner immediately to explain all of the issues going on with the house and she did apologize for the condition and expressed regret that the house was in disrepair. She offered us a refund on the cleaning fee after we sent photographs to her with the state of the house, but this unfortunately did not make up for the fact that we spent several hours cleaning the home we rented from her after driving several hours to get there. (Fortunately the house was well stocked with cleaning supplies, a washing machine and dryer, and a vacuum or we probably would have been forced to find somewhere else to stay.) O