Fuerteventura Matorral Beach Hotels

"Wonderful "

"Clean and friendly/helpful staff"

"Fabulous Staff. Entertainment was excellent. Luca I think the guys name was, he really got the crowd going. Excellent location. Right next to the beach. Food was good."

"Rating: 2/5 – Beautiful Beach, Disappointing Experience Overall This was, unfortunately, one of the more disappointing stays we’ve had. To start with the positive, the beach itself is absolutely beautiful and is easily the highlight of the property. The entertainment team was also a bright spot-they were engaging and did a great job, especially for families. However, beyond that, the experience fell well below expectations. Service overall felt unfriendly and not guest-oriented. While there were a few exceptions, many interactions came across as dismissive rather than helpful. For example, when we asked a simple question about dinner timing to plan around our young children, the response was surprisingly rude. The dining experience was also underwhelming. Food options were very repetitive, and there did not appear to be much effort to accommodate individual needs. Additionally, there were only two restaurants on site, which made the limited and repetitive menu even more noticeable over the course of the stay. Although the beach is stunning, it was disappointing that guests had to pay extra for beach beds rather than having them included. Small details like this added up and took away from what should have been a relaxing experience. Another inconvenience was the lack of transportation options—there was no readily available or reliable car service to help guests get around, which made things more difficult than expected. Overall, aside from the beach and entertainment, "

"A good hotel, generally excellent staff, but the front desk is a bit lawless with staff being overwhelmed by guest numbers at times."

"This hotel is spread out over a hillside. It has many chill out areas - both sitting and lounging (indoor and outdoor). There are a variety of shops onsite and a supermarket up the road. There is a spa and activities programme but I didn't use either. The rooms are spacious with plenty of storage. The rooms are downhill from the main building. It is a steep hill to get from the rooms to the main building / restaurant. Returning to my room in the evening as a lone female, I didn't feel safe because of the low lighting along the pathway. There is gated access to the beach from the hotel. There is steep gravel hill to get to and from the beautiful beach."

"Lovely wait and room staff"

"The cleaners did a good job. The waiting on staff were generally terrible (complaint had to be put in for one of them) and the entertainment was very poor. Add in the fact a very dated and sexist policy that meant to enjoy an evening meal at the hotel all men had to wear trousers and you can see why the low stars for the review. "

"We stayed at this hotel for a week and overall had a really lovely time. The food was great, the views were beautiful, and there were plenty of pools to choose from. We really appreciated having a separate adults-only area as well as easy access to the beach. The staff at the bar and at reception were fantastic. Always friendly, welcoming, and helpful, and they really made a difference to our experience. Overall, we really enjoyed our stay and would recommend this hotel for its location, facilities and great food."