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关于梅菲尔德温德姆速 8 酒店的点评

2 out of 5
梅菲尔德温德姆速 8 酒店
1100 Links Lane, Purchase Parkway, Exit 24, Mayfield, KY

点评

7.4

还可以

10 分 - 超赞。94 条好评，共有 326 条点评" "
8 分 - 还可以。118 条好评，共有 326 条点评" "
6 分 - 一般。56 条好评，共有 326 条点评" "
4 分 - 很差。31 条好评，共有 326 条点评" "
2 分 - 糟糕。27 条好评，共有 326 条点评" "

7.6/10

清洁度

8.2/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Maurice，Greenville

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were recently renovated and clean. Lack of details are everywhere. i.e. missing light bulb in lamp, no aerator on the bathroom faucet (yeah, got wet when trying to wash my hands), TV remote didn't work correctly. Worst part of the experience was that the worker/owner/manager (whatever his position), was very nice and respectful. BUT, double charged me for having a pet. (Took $10 from my security deposit, PLUS charged me $10). Not worth calling him to discuss. Overall, we will stay here again, because the property was so clean and it is convenient to family.
2024 年 4 月入住 1 晚
AL 于 2024年05月11日 的回复
Thank you for the detailed review, kinds words and understanding our efforts. I have just checked you folio you were only charged once that is from the deposit and 40 dollars refund have been initiated and will be reflected soon (2-5 business days ). Looking forward to host you again,

6/10 一般

Shawn，Searcy

2024 年 4 月入住 1 晚
AL 于 2024年05月10日 的回复
Thank you for the rating we would appreciate a detailed review have a blessed day

8/10 还可以

Ryan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good overall
2024 年 4 月入住 2 晚
AL 于 2024年05月10日 的回复
Thank you

6/10 一般

Chris

与家人出行
Ok
2024 年 3 月入住 1 晚
AL 于 2024年04月23日 的回复
Thank you for the review we would appreciate detailed feedback

6/10 一般

Martha

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was clean, but old. My room was on the front side of the building, and I could hear everyone leaving in the morning. My blanket on the bed had a cigarette burn in it. I didn't get a washcloth the second day. When I got to breakfast at 8am on the second day, it was all gone except for cereal.
2024 年 4 月入住 2 晚
AL 于 2024年05月11日 的回复
Thank you for the feedback apologise for the inconvenience.we will definitely address the issues you have mentioned. have a blessed day

4/10 很差

Jerry

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
old musty staff did not speak english good
2024 年 4 月入住 1 晚
AL 于 2024年04月9日 的回复
we apologize for the inconvenience you encountered. you might have interacted with one of our housekeepers when front desk staff stepped away for a reason.Thank you for your feedback. you have a blessed day

10/10 超赞

Tearra，Saint Louis

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very fast check in, cheap, conveniently located to where we were visiting
2024 年 3 月入住 1 晚
AL 于 2024年04月9日 的回复
thank you for the feedback visit again

6/10 一般

Lester

满意：住宿条件和设施，清洁度
不满意：员工和服务
I did not like being yelled at rudely by staff wanting me to check out when i had requested and been told it was ok, to check out later at 1 pm. Staff was very rude about granting my late checkout even tho night staff had granted it.
2024 年 1 月入住 1 晚
Al Nathu 于 2024年01月9日 的回复
We apologize for the misunderstanding. Our staff forgot to update your late check out request that is why the housekeeping knocked on the door to find out if you were checking out or staying over. We apologize for any inconvenience.

8/10 还可以

Debra

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Al Nathu 于 2024年01月9日 的回复
Thank you for your feedback.

2/10 糟糕

Shayna，Mcewen

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2023 年 11 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for your rating we would appreciated if you provide us a detailed review.

6/10 一般

Mona

There was a bug in our room. The floor was damp like it had been cleaned. Breakfast was pretty much gone-when we got there. The room smelled very stuffy and not pleasant. It was okay, but it needs help.
2023 年 12 月入住 2 晚
AL 于 2024年04月10日 的回复
thank you for your feedback we will see that the issue addressed directly. have a blessed day

10/10 超赞

Martha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy access, convenient, well laid out & neat.
2023 年 11 月入住 2 晚
AL 于 2024年04月10日 的回复
thank you for the review

2/10 糟糕

Debra

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We brought our unworking clock to the front desk and they could not replace it. Large dead bug in the room on the floor. Then there were no hair dryers. The breakfast food had 2 pieces of egg, the OJ machine was not turned on, they only put out enough for a couple of people. It was truly sad and we would NEVER stay there again. Sorry.
2023 年 11 月入住 1 晚
AL 于 2024年04月10日 的回复
we regret for your inconvenience we replaced all the rooms with new clocks and hair dryers. we look into the other issues you mentioned. thank you for your detailed feedback. we promise that we will improves us to host you.

4/10 很差

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for the rating

8/10 还可以

Kenneth

与配偶出行
满意：住宿条件和设施，员工和服务
Room was comfortable and reasonably clean. Main complaint is no coffee maker in the room.
2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
Thank you for the feedback as per the brand standards we are no longer allowed to have a coffee makers in the room.we have coffee available in the lobby for 24 hours.

4/10 很差

heather

2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for the rating have a blessed day

4/10 很差

Gary

不满意：住宿条件和设施，清洁度
2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for the rating

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施
the two guys running the place were very nice. A for the front staff
2023 年 10 月入住 2 晚
AL 于 2024年04月10日 的回复
thank you very much for the positive feedback.

4/10 很差

Brett

商务旅客
满意：员工和服务
不满意：清洁度
You get what you pay for
It’s an inexpensive hotel - so I understand that it will not be a luxury hotel. However the comforter was filthy with what looked like bodily fluid stains. The hallways had chunks of dry dirt throughout the building. The shower bar was falling out of the wall. BUT it was freshly painted, easy to find and served it’s purpose.
2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for the detailed review we would directly look into issues you addressed.we will improve to host you again.

10/10 超赞

Tammy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you for the rating

10/10 超赞

Tammy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a great surprise! Very clean. Quiet. Staff was super friendly and helpful. Older but well maintained. Nice large outdoor deck. Plenty of parking. Could use a bigger tv in room but really a great value.
2023 年 10 月入住 1 晚
AL 于 2024年04月10日 的回复
thank you very much for the detailed review have a nice day

8/10 还可以

P

与家人出行
满意：清洁度、员工和服务、客房舒适度
Acceptable, But Could Be Better
The accommodations were fine. My niece reported not seeing advertised breakfast. Otherwise it was fine. We would try the hotel again to see if improved.
2023 年 9 月入住 2 晚

8/10 还可以

Joe

与配偶出行
不满意：服务设施
Convenient to location I was visiting. Meet my needs for the night.
2023 年 9 月入住 1 晚
AL 于 2024年04月10日 的回复
Thank you for your feedback

10/10 超赞

Margie

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reasonable price.
2023 年 9 月入住 1 晚

10/10 超赞

KATHY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
The hotel was clean. The staff was friendly. The breakfast was good. I would stay here again.
2023 年 9 月入住 2 晚

6/10 一般

Carol

2023 年 9 月入住 3 晚
AL 于 2024年04月10日 的回复
thank you for the rating

10/10 超赞

Baltazar

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

4/10 很差

Tina

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚

2/10 糟糕

JOSUE

不满意：清洁度、员工和服务、住宿条件和设施
Dirty
2023 年 9 月入住 1 晚

10/10 超赞

Catheye

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Whitney

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Didn't have any issues here.
2023 年 8 月入住 1 晚

8/10 还可以

Daryl

满意：住宿条件和设施，清洁度
2023 年 8 月入住 1 晚
Al 于 2023年09月6日 的回复
Thank you for your feedback. Have a great day.

8/10 还可以

Ellen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Could use an elevator for older or younger guests the stairs may be hard on them but I made it fine
2023 年 8 月入住 3 晚
AL 于 2024年04月10日 的回复
we apologise for your inconvenience we could have accommodated you downstairs if there was availability. thank you for the feed back have a great day

6/10 一般

RONALD

与家人出行
Air conditioner was loud. Some loud rattling noise off and on .
2023 年 8 月入住 1 晚
Al 于 2023年09月6日 的回复
We apologize for any inconvenience. We will address the issue right away. Thank you for letting us know of the issue. Have a great day.

8/10 还可以

Teran

商务旅客
Water pressure in shower was a trickle
2023 年 8 月入住 1 晚
Al 于 2023年09月6日 的回复
Thank you for your stay and feedback. We will look into the issue. Have a great day.

6/10 一般

Brian

The bed frame made noise when moving
2023 年 7 月入住 1 晚
Al 于 2023年09月6日 的回复
We apologize for the bed issue, we have taken care of the issue so that our future guest have a comfortable stay. We have just installed new beds and frames and that particular frame was not put together correctly. Again we apologize for the inconvenience. Thank you for letting us know of the issue. Have a great day.

10/10 超赞

Curtis

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

8/10 还可以

John

2023 年 7 月入住 3 晚
Al 于 2023年09月6日 的回复
Thank you for your stay and review. We appreciate your feedback. Have a great day.

4/10 很差

William

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

2/10 糟糕

Sofia

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

8/10 还可以

Debra

带宠物出行, 与配偶出行
Really clean, pet friendly
2023 年 7 月入住 3 晚

8/10 还可以

Cynthia

2023 年 7 月入住 1 晚

8/10 还可以

Ralph

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfort while remodeling
The hotel was in the midst of remodeling so all could not be as positive as previous stays. Because of this we had a second floor room which was a problem carrying suitcases up and down stairs but things like that will happen. The staff did all they could to make our stay as comfortable as possible.
2023 年 6 月入住 2 晚
AL 于 2024年04月10日 的回复
thank you for understanding our situation looking forward to host you again. Thank you for the feedback have a blessed day

4/10 很差

Rhonda

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
Was not made aware of the remodeling when reserved my room. The first room they sent me to was dirty. Beds weren't made. So went to another room. It was clean but had a hatd time with key cards to work. When returning later that evening again key cards would not work. Had to go back to front desk for new cards. Would not stay here again. The whole first floor was being remodeled. So you had to stay on 2nd floor. They should have let me know about the remodeling and i could have decided if i wanted to book there or not. I was in town for a college graduation so it wasn't a good thing.
2023 年 5 月入住 1 晚
AL 于 2023年05月21日 的回复
We apologize for any inconvenience. Yes we are currently under renovation and should be finished by middle of June. We hope you consider staying with us for your future travel to Mayfield and give us another opportunity to provide a better accommodations. We appreciate your business and have a blessed day.

4/10 很差

William

2023 年 5 月入住 2 晚
Al 于 2023年05月21日 的回复
Thank you for your feedback. Have a great day.

6/10 一般

Michele

满意：客房舒适度
2023 年 5 月入住 1 晚
AL 于 2023年05月21日 的回复
Thank you for your feedback. Have a blessed day.

10/10 超赞

Adeola

满意：员工和服务，清洁度
Neatness
2023 年 5 月入住 1 晚
Al 于 2023年05月21日 的回复
Appreciate your feedback. Have a blessed day.

10/10 超赞

Susan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and quiet.
2023 年 4 月入住 2 晚
AL 于 2023年05月21日 的回复
Thank you for your feedback. Have a blessed day.

2/10 糟糕

Kathleen

与家人出行
不满意：住宿条件和设施，员工和服务
Stay away
TV didn’t work in room or lobby. No coffee and nobody available to fix it. Waited at front desk 35 minutes to checkout. Service was terrible!
2023 年 4 月入住 1 晚
Al 于 2023年05月21日 的回复
We apologize for any inconvenience, We will look into this matter and address it directly. Have a blessed day.

2/10 糟糕

Michael

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
In town for a funeral. The hotel was a mess and under construction/renovation. It should not have been opened to paying guests. Dust everywhere. Terrible
2023 年 4 月入住 2 晚
Al 于 2023年04月5日 的回复
Apologise for any inconvenience during your visit to Mayfield. Our property is going through a Major Renovations so we can provide our future guest with a better product and amenities. We hope you reconsider us during your future visits to Mayfield and give us another opportunity to provide you with better service. Have a blessed day.