"Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful.
Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing.
Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard.
With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved. "