Chicago Memorial Park Hotels

"Staff excellent, congratulations "

"Everything was fine, but the temp control in room 627 is wonky. It blows out nice, warm air, and then it inexplicably starts blowing out cold air. If we turned it off and then back on, it would reset and start blowing warm again. It would always revert to blowing out cold air, though. We woke up a couple times freezing bc the heater decided to become an AC unit. "

"Spa was extremely noisy. Rooms clean and service was great. The bar tender Susanne was amazing, helpful and friendly. "

"Clean rooms and friendly staff"

"Yes"

"Parking was ok. Didnt try the breakfast "

"Everything was awesome! Beautiful home in a quiet neighborhood and there were many things to do within a 10 min drive! Thank you for the best stay!"

"I am writing to formally dispute a series of unauthorized charges following my stay at the Crowne Plaza Lombard Downers Grove from March 27 to March 29, 2026. My rooms were prepaid via Expedia (Itineraries #73400939577096 and #73401902913251) for a total of $539.26. However, my bank statement currently shows four additional pending transactions from your property totaling $526.28 ($314.60, $105.84, $55.84, and $50.00). These charges were never disclosed, authorized, or explained at any point during my stay. Beyond the financial discrepancy, the quality of service was unacceptable: One bathroom was filthy upon arrival, and the plumbing in the walls knocked loudly for the duration of the three-day stay. On Saturday, while we were napping, front desk staff woke us up to blame my sleeping son for a noise complaint. Despite our own complaints about children running in the halls and beating on doors, your staff refused to review security footage and instead threatened us with fees. Staff refused to help when after midnight, there were a dozen people in the hallway, trying to get into rooms they didn’t reserve. One, actually vomited in the hallway. The stress of this stay was compounded by a medical emergency. On the morning of my last day, I suffered a stroke. After my children were picked up, I utilized self-checkout to go immediately to the hospital. I had intended to book two rooms at your location on alternating weekends for the next two years, plus holiday breaks. "

"Thank you! We had a great stay. The house is conveniently located within easy walking distance of Wheaton College and a little longer, but very easy, walk to downtown Wheaton. Everything was clean and as described. This is our second stay and we have already booked again!"