2/10 糟糕
Deidre
与家人及幼儿出行, 团体旅客
2026 年 3 月 16 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
First and foremost let’s start with Expedia. When booking a room Expedia give you the option to pay now or at the desk. So I ask to pay at desk when I arrived. I arrived to the hotel and they told me that the room was cancelled because they withdraw the money out and it didn’t go through. I told the clerk that I arranged to pay at the desk when not arrive but Expedia tried to withdraw before that. So I had to re-book at the hotel which cost me more money. Once I got situated the next day the manager was complaining about how my child was a minor (by the way he is 20 years old) and he couldn’t stay down by the lobby by himself and he can’t come and get breakfast by himself because he was under age. So I was like he 20 not 5! They made a big ordeal because it so I ask for my refund for the next day since they was making an issue about my son being by his self getting food. So I ask the manager was he causing trouble and he said no he wasn’t but he couldn’t be down In The lobby alone since he was a minor. I felt they was being racist because you they act like he was causing trouble but he wasn’t. I just left I and I will not be returning to another holiday inn nor will I booked through Expedia
Deidre
2026 年 3 月入住 2 晚
