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“The host was a no-show and left me hanging for a very important weekend. I was there at the property, and they weren’t. VRBO refused to help me find another place or to compensate me. ”

“This property was perfect for our sister gathering to celebrate another family member 's birthday.”

“The suite, location, and hosts were wonderful! I travel to Cleveland every December and this is the only place I'll want to stay at moving forward.”

“Excellent communication with property contact, Andrew. He was very responsive and courteous.”

“We ended up in two different rooms for our stay. The first room had cockroaches in the bathroom then the water AND the heat stopped working. The second room was a downgrade from the first with barely any water pressure and a broken toilet. We had to wash up in the sink. There was white dog fur everywhere from whomever stayed there previously and there were ALSO cockroaches in THAT room. We had to wash every dish before we could even cook in the room because the dishes were dirty. Just over”