8/10 还可以
Elena，Lorraine
与配偶出行, 团体旅客
2026 年 3 月 10 日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I reserved a premium room with an ocean view. Not knowing it was on the 3rd floor, we asked to change to a lower floor as my husband could not climb 3 flights of stairs. The manager immediately changed us to a ground level room but with no balcony nor ocean view. The room had a musty smell. It was not comparable to the premium room. He could not provide any other room at that time as they were fully booked. He refunded me a small amount but did not cover the money I lost for the cost of a premium room. The other issue is that street vendors played loud music until late at night. The manager and staff were friendly and understanding. Our stay was still pleasant but I was disappointed that we didn’t get what initially paid for.
Elena
2026 年 2 月入住 2 晚
