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关于迈阿密达特兰希尔顿酒店的点评

4 out of 5
迈阿密达特兰希尔顿酒店
9100 N Kendall Dr., Miami, FL

点评

8.8

超赞

10 分 - 超赞。667 条好评,共有 1003 条点评" "
8 分 - 还可以。189 条好评,共有 1003 条点评" "
6 分 - 一般。64 条好评,共有 1003 条点评" "
4 分 - 很差。37 条好评,共有 1003 条点评" "
2 分 - 糟糕。46 条好评,共有 1003 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Zhaohui

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚

8/10 还可以

yilong

满意:住宿条件和设施
2024 年 5 月入住 4 晚

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel property with amazing bar and Table 55 restaurant. I have stayed here many times and always 5 star experience.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月26日 的回复
Pamela,Thank you for consistently choosing Hilton Miami Dadeland for your stays and for sharing your wonderful experience with others. It is fantastic to hear that you always enjoy the time spent at our property and have consistently rated us five stars. We are delighted that you find our bar and Table 55 restaurant outstanding, and we are thrilled that our services and amenities continue to meet your expectations with each visit. Our team members strive to provide memorable experiences for our guests, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit and providing another exceptional stay.Warm regards,Hilton Miami Dadeland

10/10 超赞

Amanda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月26日 的回复
Amanda, thank you for the stellar rating! We are thrilled to see that you had an excellent experience at Hilton Miami Dadeland. It's wonderful to know that our offerings met your expectations. From our dedicated team members to our well-appointed amenities, we strive to provide a memorable stay for every guest. We truly appreciate your support and look forward to welcoming you back for another fantastic visit. Safe travels!

10/10 超赞

ORLANDO,Oviedo

与家人出行
满意:清洁度、员工和服务、服务设施
I enjoy this location always go there.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月24日 的回复
Orlando, thank you for your continued loyalty! The team at Hilton Miami Dadeland is thrilled to know that you enjoy our location and choose to return to us. Our goal is to provide top-notch experiences consistently, and it's always wonderful to hear when our efforts resonate with valued guests like you. We're looking forward to welcoming you back for another delightful stay soon!

10/10 超赞

jaime

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome stay, clean hotel, and great staff
2024 年 5 月入住 6 晚
Customer Service 于 2024年05月16日 的回复
Jaime, Hilton Miami Dadeland is delighted to hear about your exceptional experience. It is wonderful that you found the accommodations spotless and enjoyed interactions with our team members. Your positive feedback means a lot to us, and we appreciate you taking the time to share it. We're looking forward to welcoming you back for another fantastic stay!

10/10 超赞

Sarely

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gustó mucho la ubicación y lo limpio del lugar estoy segura que me podría quedar en otra ocasión ahí!
2024 年 3 月入住 3 晚
Customer Service 于 2024年05月15日 的回复
Apenas,Hilton Miami Dadeland está encantado de saber que disfrutó de la conveniente ubicación y las impecables condiciones de nuestro hotel. Es maravilloso que se haya sentido cómodo y satisfecho durante su estadía. Estaremos encantados de darle la bienvenida nuevamente en su próxima visita a Miami. ¡Gracias por compartir tu experiencia positiva con nosotros!

10/10 超赞

Christine

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a great facility. It’s close to Dadeland Mall and 2 major highways and also Baptist Hospital. The only issue if the parking. If you have guests, they have to pay 10 dollars and the system doesn’t work well.
2024 年 5 月入住 4 晚
Customer Service 于 2024年05月14日 的回复
Christine, it's wonderful to hear that you appreciated the strategic location of Hilton Miami Dadeland, conveniently situated near Dadeland Mall, main road networks, and Baptist Hospital. Your feedback regarding the parking situation is crucial to us. We understand that it may pose inconvenience, especially to our guests' visitors. Our team continually strives to improve the ease of all services, including the parking system. Please know your insight is truly valuable and will be addressed. Thank you for sharing your experience and we look forward to welcoming you back.

6/10 一般

Elvis

与家人出行
不满意:住宿条件和设施,员工和服务
Buena ubicación. Espere más de las instalaciones
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月10日 的回复
Elvis, gracias por compartir su experiencia. Nos alegra saber que encontró nuestra ubicación de su agrado. Sin embargo, nos disculpamos si nuestras instalaciones no cumplieron por completo con sus expectativas. Siempre nos comprometemos a proporcionar un ambiente cómodo y acogedor y agradecemos su opinión que nos ayudará a mejorar. Estamos esperando poder brindarle una experiencia más gratificante en el futuro.

8/10 还可以

jacob

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Jacob, thank you for your rating! We at Hilton Miami Dadeland appreciate your time in providing it. It's heartening to know that your stay was satisfactory and we always strive to improve on the quality of service. Our team members are committed to your satisfaction and they will be elated to hear your positive feedback. We eagerly anticipate your next visit, ensuring it will be memorable and exemplary once again.

10/10 超赞

ORLANDO,Oviedo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very quiet place to stay
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Orlando, it's fantastic to hear that you appreciated the tranquil ambiance at Hilton Miami Dadeland. Our aim is to provide a serene space where guests can unwind and recharge. Your unique observation highlights the successful effort in creating such an environment. Your support is highly valued and we look forward to welcoming you back for another peaceful retreat in the near future.

8/10 还可以

Lydia

满意:清洁度、员工和服务、住宿条件和设施
Very good
2024 年 4 月入住 7 晚
Customer Service 于 2024年05月3日 的回复
Lydia, it's wonderful to read about your positive experience at the Hilton Miami Dadeland. Our team members remain passionate about delivering exceptional service. We truly appreciate your commendation and we're looking forward to welcoming you back!

10/10 超赞

Filipi

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Ponto negativo: Estacionamento pago E café da manhã não incluso
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Filipi, em nome do Hilton Miami Dadeland, nossos agradecimentos por compartilhar sua perspectiva. Embora estejamos satisfeitos em saber que sua estadia foi satisfatória, parece que nossos serviços de estacionamento e café da manhã não atenderam às suas expectativas. Trabalhamos continuamente para oferecer uma experiência de qualidade que atenda às diversas necessidades dos hóspedes, incluindo aquelas relacionadas a serviços com custo adicional. Da próxima vez, os membros da nossa equipe terão prazer em discutir vários pacotes, incluindo aqueles que cobrem estacionamento e café da manhã. Agradecemos seu feedback e esperamos ter outra oportunidade de melhor atendê-lo no futuro.

4/10 很差

Eduardo

不满意:清洁度
Not bad but not great
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月28日 的回复
Eduardo, thank you for taking the time to share your thoughts. It seems your stay didn't meet your expectations entirely. We're dedicated to delivering exceptional experiences, making your feedback crucial to our continuous improvement. We regret any shortcomings you may have experienced and aim to resolve these matters in our ongoing commitment to enhance our guests' experience. We welcome the opportunity to fully meet your expectations the next time you visit.

4/10 很差

Peter,Orlando

不满意:员工和服务
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Peter, we understand you had less than an optimal experience and regret to hear that. We highly value every single one of our guest's feedback as it helps us in enhancing our services. We hope for another opportunity to elevate your experience with exemplary hospitality that we strive to provide.

8/10 还可以

Dipak

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Dipak, it's heartening to hear that your time at the Hilton Miami Dadeland was enjoyable. We strive to create an exceptional experience for each guest and are pleased to hear that we succeeded with you. We hope to have the honor of welcoming you back in the future!

10/10 超赞

Kathleen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The front desk Alejandro was so kind and helpful. The pool is so beautiful and salt water pool. The restaurant staff was amazing. It is close to the hospital for people going to the hospital. The room was clean and comfortable.
2024 年 4 月入住 3 晚

10/10 超赞

Mashelle

满意:住宿条件和设施,清洁度
Very friendly employees!
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月16日 的回复
Mashelle, warm appreciation for highlighting our team members' friendliness at the Hilton Miami Dadeland. Hospitality is the cornerstone of our service and it's heartening to know our colleagues provided an environment that resonated with you. We eagerly anticipate your next stay with us to once again bring forward a memorable hotel experience.

10/10 超赞

ANDREA,key west

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient for medical appointnents, close to shopping areas. Comfy rooms with large bathroom. Restaurant/bar food is good!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月11日 的回复
Andrea, it's wonderful to hear that you found convenience in Hilton Miami Dadeland's location, near both your medical appointments and vibrant shopping centers. Your recognition of our comfy accommodations, spacious lavatories, and the quality of our cuisine in the Restaurant/bar truly warms our hearts. Our team members continue to strive for excellence in delivering a personalized experience to each guest. We eagerly look forward to welcoming you back whenever your travels bring you to Miami!

10/10 超赞

Tina

满意:清洁度
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月11日 的回复
Tina, we're delighted to see that your experience at Hilton Miami Dadeland lived up to your expectations. It's our aim to provide an exceptional stay for each guest and it seems like we've achieved that goal with you. We truly appreciate your time in leaving us a superb rating. Whenever your travels bring you back, we look forward to contributing to more wonderful memories. Safe travels!

10/10 超赞

Eduardo

商务旅客
满意:清洁度、员工和服务、服务设施
The staff is fantastic—mostly the people who work in the restaurant! My room (723) has some things to review: the refrigerator makes some noises that wake me up at night, and the pressure of the water in the washbasin was very poor.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月10日 的回复
Eduardo, we greatly value your feedback and we're delighted to hear that you had such a positive experience with our team members in the restaurant at Hilton Miami Dadeland. We recognize your discerning tastes and appreciate you highlighting the challenges in room 723. Your concerns about the noisy refrigerator and washbasin water pressure will be passed on to our maintenance team for their immediate attention. We aim to ensure your entire stay is exceptional in every aspect, and we can unequivocally assure you of a better experience during your next visit. Thank you for your valuable suggestions. We eagerly anticipate your return.

10/10 超赞

Steven

It was very nice
2024 年 3 月入住 5 晚
Customer Service 于 2024年04月8日 的回复
Steven, thank you for sharing your experience. We're thrilled to hear that you enjoyed your time at the Hilton Miami Dadeland. Our aim is to provide an atmosphere that our guests find welcoming, and your feedback is a valuable testament to our efforts. We appreciate your kind words and hope that your next visit will be as pleasant as the previous one. Thank you for choosing us for your stay in Miami!

10/10 超赞

Rosemarie

2024 年 4 月入住 2 晚
Customer Service 于 2024年04月28日 的回复
Rosemarie, we're truly overwhelmed by your excellent rating of Hilton Miami Dadeland. We strive to offer unforgettable experiences for all our guests, and it seems we've met this objective in your case. Your enthusiastic support is highly appreciated and serves to inspire our team in outdoing themselves. We sincerely anticipate the pleasure of hosting you again soon.

10/10 超赞

Janie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn't like that we had to pay for parking for our car. never had that at a Hilton before.
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月6日 的回复
Janie, thank you for the valuable feedback. We understand your surprise regarding the parking charges, as this is not typical at all our locations. At Hilton Miami Dadeland, parking fees are influenced by the distinctive environment of our locale, including our prime location and the comprehensive nature of parking services provided. We appreciate your understanding and aim to make every other aspect of your stay nothing short of outstanding. Looking forward to welcoming you back again.

10/10 超赞

alice m

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Limited eating on premises for a Hilton. Very nice, clean, pleasant place to stay on tge campus of Baptist Health.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月5日 的回复
Alice, thank you for sharing your thoughts about your stay at Hilton Miami Dadeland. It's great to know you appreciated the cleanliness and pleasant atmosphere of our property. Regarding the dining options available on-site, we're continuously working on expanding our selection to ensure a variety of options for our guests. Your viewpoint helps us recognize areas for improvement. We're looking forward to welcoming you back in the future.

10/10 超赞

Cyrina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was conveniently located and very quiet.
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月7日 的回复
Cyrina, it's heartening to hear your delightful feedback about your stay at the Hilton Miami Dadeland. We're thrilled you valued our tranquil setting and strategic location. Your recognition highlights the hard work our team members put into delivering a serene and convenient experience to every guest. We eagerly anticipate the opportunity to serve you again and to further exceed your expectations.

10/10 超赞

CHRISTOPHER

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was amazing and only took 2 mins . Room was great , spacious snd clean . Clock in room was 50.mins off tho....
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月27日 的回复
Christopher, thank you for taking the time to share your experience at Hilton Miami Dadeland. We're thrilled to hear that the swift check-in process and the spacious, hygienic conditions of your room exceeded your expectations.Regarding your comment about the time discrepancy on the room's clock, we appreciate your understanding that minor discrepancies like these occur occasionally. Nonetheless, we'll remind our team members to remain vigilant in keeping guest room amenities, including clocks, in accurate and optimal working condition.Thank you again for your valued feedback. We eagerly anticipate welcoming you back to Hilton Miami Dadeland for another fantastic stay.

10/10 超赞

Katherine

满意:清洁度、员工和服务、住宿条件和设施
It was a very nice hotel. All updated was
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月26日 的回复
Katherine, we're delighted to hear your appreciation for the modern aesthetics of Hilton Miami Dadeland. Each space in our hotel has been carefully updated for our guests' comfort, maintaining our commitment to offering a top-tier stay. Your words are truly invaluable, and we hope to have the pleasure of serving you again in the future.

4/10 很差

Julio Cesar

与配偶出行
不满意:住宿条件和设施,清洁度
Overbook my room. Had to scale down. Beds were old and uncomfortable. Room was rebuilt poorly. Bathroom door kept getting jam. Cards were hard to read u had to swipe like 4 to 5 times in order to get it going. Towels had black spots on them. Tv was too small and cable was very limited and only work sometimes. Over all a very bad experience for a hilton. I don’t see how it has 4 stars. Will never stay there again.
2024 年 3 月入住 3 晚
Customer Service 于 2024年03月25日 的回复
Julio, we deeply regret to hear about the less-than-satisfactory experience you describe. It concerns us to learn about any adjustment to your room type and the discomfort experienced due to the bedding. Any unexpected difficulties with the bathroom door and key cards are also troubling to hear. Likewise, the cleanliness of the towels and functionality of the TV services are serious issues that need immediate attention. We do not take these remarks lightly, and we assure you the necessary measures will be taken to address these issues. Our aspiration is to provide an exceptional guest experience that exceeds your expectations. Please consider giving us another opportunity to provide you with a fulfilling stay.

10/10 超赞

Pablo

满意:清洁度、员工和服务、住宿条件和设施
I liked the condition of the property. The convenience of a Starbucks and the onsite restaurant with a happy hour. I didn’t like being charged for parking. This should be included as standard.
2024 年 3 月入住 3 晚
Customer Service 于 2024年03月25日 的回复
Pablo, it's wonderful to hear that you appreciated the condition of Hilton Miami Dadeland and found the presence of Starbucks as well as our on-site restaurant convenient. Thank you for sharing your thoughts on our Happy Hour; we're glad it brought you joy.We understand your concern about the parking charges. We strive to provide a broad range of amenities and sometimes this does reflect on the services costs. We are always reevaluating our policies and trust that your feedback will assist us in this ongoing effort. Hope to see you soon for another memorable experience.

8/10 还可以

barbara

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月14日 的回复
Barbara, it's pleasing to hear that you had a positive experience at Hilton Miami Dadeland. Every one of your ratings is important to us. Please rest assured that we constantly work hard to ensure every guest's visit is memorable. We're eager to welcome you back and possibly even exceed your previous visit's standards.

8/10 还可以

Debbie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月22日 的回复
Debbie, thank you for choosing the Hilton Miami Dadeland for your recent stay. We're delighted that your experience appears to have met your expectations shown by the solid rating you provided. Each guest's satisfaction is our top priority and it seems we were able to achieve that during your stay. We're eager to welcome you back in the future for another remarkable visit.

10/10 超赞

norvis

与家人出行
满意:住宿条件和设施,服务设施
Super
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月18日 的回复
Norvis, it's fantastic to hear that you had an outstanding experience at Hilton Miami Dadeland. We strive to provide an exceptional service that stands out, so your brief but powerful "Super" is the kind of feedback that we cherish. We greatly look forward to welcoming you back for another superb stay. Thank you!

6/10 一般

david

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I don't like being charged to park in a hotel I am staying at, where else are you expected to park?
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月15日 的回复
David, understanding that parking charges can be an unexpected expense, it seems this was an area of concern during your visit. While many hotels, including ours, need to apply a cost due to the upkeep and security of the facility, your thoughts are valued and have been noted. We genuinely appreciate your feedback and hope for the opportunity to enhance your experience during a future visit.

10/10 超赞

Jorge David

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Me gustó
2023 年 7 月入住 2 晚
Customer Service 于 2024年03月12日 的回复
Jorge, estamos encantados de que haya disfrutado de su estadía en Hilton Miami Dadeland. Nos enorgullecemos de brindar una experiencia adaptada a nuestros valiosos huéspedes y estamos contentos de haber dado en el blanco con usted. Gracias por compartir y esperamos darle la bienvenida pronto.

10/10 超赞

Gina

2024 年 3 月入住 3 晚
Customer Service 于 2024年03月13日 的回复
Gina, your stellar rating of Hilton Miami Dadeland made our day! It's encouraging to know you had such an outstanding experience. Although we don't have specific details, it's clear your stay left a positive impression. We're eagerly anticipating your next visit and the chance to deliver the same exceptional service you deserve! Trust that we will continue to strive for uniqueness and individualized attention in all our guest experiences.

8/10 还可以

Ann

2024 年 3 月入住 5 晚
Customer Service 于 2024年04月1日 的回复
Ann, it's wonderful to know that you had a positive experience at Hilton Miami Dadeland. We deeply appreciate your beneficial rating as it reaffirms our efforts to provide a high-quality and bespoke experience for our cherished guests. We do hope that you will return to us in the future so we may once again offer the unique and detail-oriented service you enjoyed this time.

10/10 超赞

ernesto

满意:员工和服务,清洁度
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月12日 的回复
Ernesto, thank you for your stellar rating of Hilton Miami Dadeland. It's truly heartening to know that we've lived up to your expectations. We're always dedicated to providing a standout experience. Your feedback serves as a great affirmation of our endeavours and we eagerly look forward to your future stays with us. Thanks again.

10/10 超赞

Karem

满意:住宿条件和设施,清洁度
Great and safe place to stay.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月10日 的回复
Karem, it's truly heartening to read about your positive experience at Hilton Miami Dadeland, a place we endeavor to make inviting and secure for our guests. Our team appreciates your kind remarks. Should your travels bring you back to Miami, we hope to be your choice of stay again, providing the high standards of service you've come to expect.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月26日 的回复
Thank you for your positive rating! We're absolutely delighted that you enjoyed your stay at the Hilton Miami Dadeland. Each and every day, our outstanding team members are committed to providing a remarkable experience for our guests, and your rating attests to that dedication. We sincerely anticipate having the pleasure of hosting you again in the future.

10/10 超赞

David

2024 年 2 月入住 1 晚
Customer Service 于 2024年03月20日 的回复
David, thank you for choosing the Hilton Miami Dadeland and for rating us so highly. We're thrilled to know we exceeded your expectations. It would be a pleasure to host you again and provide you with another exceptional experience. Safe travels until we meet again.

10/10 超赞

Jina

2024 年 2 月入住 2 晚
Customer Service 于 2024年02月25日 的回复
Jina, thank you for choosing the Hilton Miami Dadeland for your recent stay. We couldn't be happier knowing your experience was a positive one, even if details of your visit remain unspoken. We pride ourselves on providing excellent experiences to all our esteemed guests and it's glad to hear your stay reflected just that. The whole team eagerly awaits your next visit. May we continue to be your top choice in Miami. Safe travels until then.

2/10 糟糕

Alejandro

与家人出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
I Pay for a big room and they Didnt give me the room i Pay, they give me a small One, and when i ask they say that they give it to another costumer.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月24日 的回复
Alejandro, we sincerely regret to hear about the discrepancy concerning your room allocation. Our aim is always to match each and every guest's request as closely as possible. It's unfortunate to hear that you weren't assigned the larger room size that you had booked, and you felt our response wasn't fully satisfactory. We understand this must have not met your expectations and we'd appreciate the opportunity to learn more about your experience to prevent such occurrences in the future. We truly hope for a chance to restore your faith in our dedication to guest satisfaction.

10/10 超赞

Scot

商务旅客
满意:服务设施
I stay at this hotel a few times each year. Great hotel and offers everything I need.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月21日 的回复
Scot, thank you for continually choosing Hilton Miami Dadeland as your place of accommodation during your visits. We're thrilled to know that our offerings meet all your needs and contribute positively to your experiences with us. Your satisfaction is our joy, and we are eager to host you again on your next visit. Thanks for your loyalty and wonderful feedback.

4/10 很差

Devaki Nandakishore

满意:清洁度
不满意:住宿条件和设施,员工和服务
Not a great experience, staff behavior is not good
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月20日 的回复
Devaki, we note your feedback about your recent stay. We're sorry that the behavior of our team didn't meet your expectations. We pride ourselves on delivering exceptional service, and we understand that this time was not consistent with your experience. Your remarks are critical to us, and we assure you that your concerns have been forwarded to the appropriate departments for review and action. We hope you will consider staying with us again, so we may have the opportunity to provide you with the experience we strive for.

8/10 还可以

Antonella

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great to be back in the 305. Great but no free continental breakfast. Made an error when booking, but great new Hilton nonetheless.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月19日 的回复
Antonella, it is wonderful to see you enjoyed your stay at Hilton Miami Dadeland and appreciated our modern features. We regret any misunderstanding regarding the complimentary breakfast; we aim to provide clear information about our services. Should any errors occur during bookings in the future, our dedicated team members will be more than ready to assist. We thank you for your positive feedback and look forward to your next visit.

10/10 超赞

Marie

2024 年 2 月入住 2 晚
Customer Service 于 2024年02月19日 的回复
Marie, it's delightful to hear that your stay at Hilton Miami Dadeland resonated with such satisfaction. We strive to provide an unparalleled experience and your perfect rating affirms our efforts. We eagerly anticipate your return, to serve you with warmth and distinction once again. Thank you for your sublime ratings.

10/10 超赞

lazaro,antiguo cuscatlan

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Nice clean and new hotel
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月17日 的回复
Lazaro, it's wonderful to hear you appreciated the cleanliness and modernity of Hilton Miami Dadeland. Our team members strive to provide a comfortable and well-maintained environment for all our guests. Your kind words reinforce their efforts and commitment. We welcome the opportunity to serve you again in the near future.

6/10 一般

Julissa

与家人出行, 商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
Well this was a bit disappointing. Not sure what is going on lately but the employees hired are not up to par. The level of professionalism and communicative personnel is lacking. I was here for a surgery due to complications my sister had to speak to a manager at the front desk about extending our stay at a rate I had set aside prior. As you can imagine not HONORED. Despicable truly. Then food over priced. Service at restaurant unfriendly and lacking. It's like no one cares about being hospitable. The TV kept glitching during the Superbowl and other moments. The only good thing was the bed mattress and pillows are very comfortable thank God for that. This should be an above level hotel due to it's proximity to the Hospital. Sad 😢
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月16日 的回复
Julissa, we appreciate your honest feedback and regret to hear about your recent experience. It's concerning to hear you felt our team members were not up to the expected standards. Our goal is to ensure all guests receive superior service, and we are sorry if this was not your experience.We understand how critical it can be to have a smooth process when extending stays, especially under medical circumstances. We're sorry for any issues encountered during this procedure. We are also addressing your comments about the restaurant service and the issues you experienced with the television to ensure improvements.We're glad to hear that you found comfort in the bed and pillows; this is a critical aspect of any stay. We want to make sure guests can rest easy after long days.Thank you for the feedback, as it helps us improve. We hope for another chance to provide you with an experience that aligns with our reputation.

10/10 超赞

ORLANDO,Oviedo

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I always choose my stay at this hotel for my getaway weekend enjoyment.
2024 年 1 月入住 1 晚
Customer Service 于 2024年02月14日 的回复
Orlando, it's genuinely heartwarming to know that the Hilton Miami Dadeland serves as your choice destination for those special getaway weekends. We're committed to making each visit a memorable one, and your loyalty is a testament to our enduring focus on guest satisfaction. The entire team here looks forward to continuing to provide you with the exceptional hospitality you've come to expect. Thank you for being a cherished guest.