大堂

关于科勒尔盖布尔斯雅乐轩酒店的点评

3 out of 5
科勒尔盖布尔斯雅乐轩酒店
2524 South Le Jeune Rd, Coral Gables, FL

点评

8.4

很好

10 分 - 超赞。458 条好评,共有 853 条点评" "
8 分 - 还可以。215 条好评,共有 853 条点评" "
6 分 - 一般。91 条好评,共有 853 条点评" "
4 分 - 很差。60 条好评,共有 853 条点评" "
2 分 - 糟糕。29 条好评,共有 853 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Barbara

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel ist sehr gepflegt und einladend. Das Personal ist hilfsbereit und zuvorkommend. Valet Parking ist möglich. Kurzer Fußmarsch zur Einkaufsstraße Miracle Lane
2024 年 5 月入住 1 晚
Phuong Ho 于 2024年05月20日 的回复
Dear Barbara,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Aloft Coral Gables

6/10 一般

Emily

与配偶出行
.
2024 年 5 月入住 1 晚
PH 于 2024年05月19日 的回复
Dear Emily, Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Aloft Coral Gables

10/10 超赞

Efay,Miami

商务旅客
满意:清洁度、员工和服务、服务设施
The wallpaper in the room was peeling off in some areas, creating the appearance of a cheap hotel. They lack maintenance but everything else was very good.
2024 年 5 月入住 1 晚
Phuong Ho 于 2024年05月9日 的回复
Dear Efay,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Aloft Coral Gables

10/10 超赞

GABRIEL,LOUISVILLE

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service A
2024 年 5 月入住 4 晚
Phuong Ho 于 2024年05月8日 的回复
Dear GabrielThank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Aloft Coral Gables

10/10 超赞

alfredo

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I always pick aloft hotels when I can and this one is close to the airport; they had excellent service I was surprised the trashcans didn't have a plastic bag
2024 年 5 月入住 1 晚
Phuong Ho 于 2024年05月3日 的回复
Dear Alfredo,Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience.Sincerely,Aloft Coral Gables

8/10 还可以

George Peter

商务旅客
满意:员工和服务,清洁度
Convenient hotel. Overpriced.
2024 年 4 月入住 2 晚
Phuong Ho 于 2024年04月28日 的回复
Dear Peter, Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Andre

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pk
2024 年 4 月入住 1 晚
Phuong Ho 于 2024年04月27日 的回复
Dear Andre, Thank you for choosing Aloft Coral Gables as the destination of your accommodation and sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Angie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My hubby and I had to stay 6 days there do to surgery I had and the whole staff was nothing but amazing!!!! The place was clean and everything was in waking distance for us!!! I definitely would be back!!
2024 年 4 月入住 5 晚
Phuong Ho 于 2024年04月22日 的回复
Dear Angie,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.On behalf of the entire hotel team, we want to express our gratuities to thank you for sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your valued reviews and your rating for our property.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Glaucia

满意:员工和服务、服务设施、住宿条件和设施
I went just for 2 days and didn’t have time to pay attention to details. Overall everything qas fine
2024 年 4 月入住 2 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Glaucia,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Delivering a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit.Your feedback has been shared with our leaders to ensure the necessary guidelines are in place and review carefully.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 超赞

Laura,BAYSIDE

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very comfortable small but still specious. I loved it. We got a room on the same floor as the pool and gym which was convenient and both were really great amenities and very clean. You get to get sun but can also get shade if it what you want. The restaurants and stores are at a walkable distance but not out front that would get noisy. It’s a great choice.
2024 年 3 月入住 3 晚
Phuong Ho 于 2024年04月19日 的回复
Dear LauraThank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Your feedback has been shared with our leaders to ensure the necessary guidelines are in place and review carefully.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 超赞

Daisy

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Love this place it’s clean,have big rooms, safe,quite close to the restaurants,convenient , staff are very nice & friendly.
2024 年 4 月入住 2 晚
Phuong Ho 于 2024年04月19日 的回复
Dear DaisyThank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative Assistant

10/10 超赞

Cassandra

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Cassandra,Thank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Warm Regard, Phuong Ho Administrative Assistant

10/10 超赞

Ruth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and very clean hotel! Friendly staff.
2024 年 3 月入住 1 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Ruth,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that your experience with our property and customer service was the one that you expected.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

2/10 糟糕

ALEJANDRO

不满意:员工和服务
2024 年 3 月入住 1 晚
Phuong Ho 于 2024年03月27日 的回复
Dear Alejandro,We thank you for choosing Aloft Coral Gables as the destination of your accommodation.We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Delivering a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our leaders to ensure the necessary guidelines are in place and review carefully. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

GABRIEL,LOUISVILLE

满意:清洁度、员工和服务、住宿条件和设施
Amazon place A
2024 年 3 月入住 1 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Gabriel,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

8/10 还可以

Sydney

2024 年 3 月入住 1 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Sydney,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that your experience with our property and customer service were the one that you expected.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

6/10 一般

Natalie

与配偶出行
满意:员工和服务,清洁度
不满意:服务设施
The location of the property is excellent but the rooms were pretty average. The rooms look like they were just thrown together and are not very high quality. For the price of this hotel, I recommend staying somewhere else.
2024 年 3 月入住 4 晚
Phuong Ho 于 2024年03月13日 的回复
Dear Natalie,We would like to thank you for choosing Aloft Coral Gables as the destination of your accommodation.After reviewing your feedback, we are very disheartened of knowing that your experience with our facility was not the one you expected.Your feedback will be informed to our hotel leaders in order to review carefully and have necessary guidelines in placed.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, and we hope to welcome you again for your next staying at Aloft Coral Gables with satisfaction.Aloft Coral Gables Team.

8/10 还可以

Jaime

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was courteous and provided very good customer service.
2024 年 3 月入住 3 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Andrew,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Luis

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellence
2024 年 2 月入住 3 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Luis,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

8/10 还可以

Seth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Phuong Ho 于 2024年04月19日 的回复
Dear Seth,Thank you for choosing Aloft Coral Gables as destination of your accommodation and sharing your feedback with us.We are very happy that you had a great experience with our property and customer service.Once again, we thank you for choosing to stay with us. Please keep in touch in order for us to plan your accommodation in advance. We hope to welcome you back in the future.Warm Regards and sincerely.Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

EDWARD PATRICK

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

2/10 糟糕

kristina

Horrible customer service
2024 年 2 月入住 1 晚
Phuong Ho 于 2024年02月12日 的回复
Dear Our Valuable Guest,We thank you for choosing to stay with us. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Delivery a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure necessary guidelines are in place and reviewed. In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Reginald

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location to shopping and dining options that you can walk too. For what it's worth the area is quite upscale.
2024 年 2 月入住 2 晚
Phuong Ho 于 2024年02月12日 的回复
Dear Our Valuable Guest, Thank you for choosing Aloft Coral Gables as the destination of your accommodation. On behalf of the entire hotel team, we want to express our gratuities to thank you for sharing your feedback about our property and customer service. We are very delighted to know that you have had wonderful experience and satisfaction while staying with us.Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered.We hope to welcome you back in the upcoming future at Aloft Coral Gables.Sincerely,Phuong HoAdministrative Assistant

10/10 超赞

Luis

2024 年 1 月入住 4 晚
Phuong Ho 于 2024年02月12日 的回复
Dear Our Valuable Guest, We thank you for choosing to stay with us and sharing your feedback about our property and customer service. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. We are very delighted to know that you have had wonderful experience and satisfaction. Your feedback has been shared with the leader team as a way of celebrating the great guest experiences we delivered. Please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory and pleasant experience.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

8/10 还可以

Luis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Moritz

满意:住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Josee,London

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Brenda

2023 年 12 月入住 1 晚
Phuong Ho 于 2024年02月12日 的回复
Dear Our Valuable Guest,We thank you for choosing to stay with us. We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Delivery a positive guest experience is very important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our leaders to ensure necessary guidelines are in place and reviewed.In case you decide to give us a new opportunity in the coming future, please keep in touch with us in order to plan your accommodation in advance, we will put our efforts to ensure that your next staying at Aloft Coral Gables will be satisfactory. We hope to welcome you back in the future.Sincerely,Phuong HoAdministrative AssistantAloft Coral Gables

10/10 超赞

Edeitys

满意:清洁度
2023 年 12 月入住 1 晚

4/10 很差

Steven,Sandy Springs

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The aloft Coral Gables was a disappointing property from the Marriott brand. While obviously built into an older building in historic Coral Gables, it was not well maintained and had a peculiar smell in the room. Indeed, our suite smelled like “cat pee” that was being masked by cleaning products. The room was also dark. One other issue, especially in sharing the room as a family was that the bathroom sink area had no door, meaning using it at night or early in the morning would disturb others. On the positive side, the staff were friendly and the beds comfortable. That said, I wouldn’t stay here again.
2023 年 12 月入住 4 晚
Phuong Ho 于 2023年12月28日 的回复
Dear Mr Steven, Thank you for choosing to stay with us. We sincerely apologize for any inconvenience you may have experienced while staying with us.In internal meeting with the Housekeeping Manager, our standard operation inspection and cleaning procedures will be complied promptly.An additional cleaning equipment and material will be used for sanitation protocol in order to maintain the cleanliness and pleasant experience for our guest as comfortable as possible.In case you decide to give us a new opportunity in the coming future, please, keep in touch with us in order to plan your accommodation in advance, and we will put our best efforts to ensure your next staying will be satisfactory.Aloft Coral Gables team.

8/10 还可以

Carmen,Naples

2023 年 12 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Fernanda,Rutherford

2023 年 11 月入住 3 晚

10/10 超赞

Jane

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a convenient hotel close to the hospital where I was having surgery.
2023 年 11 月入住 1 晚

10/10 超赞

Tammy

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed the stay. Will strongly recommend.
2023 年 11 月入住 3 晚

10/10 超赞

Karen

2023 年 11 月入住 1 晚

6/10 一般

A. William

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:服务设施,员工和服务
I booked a suite with two queen size beds and a pull out sofa. They tried to give me a king and a pull out. After some complaints the type of room I asked for materialized even though I was told that there were none left. The new room had a strong moldy odor and a couple of small mold spots on the ceiling (size of a quarter). Other than those complaints I really enjoyed my stay. Very convenient location.
2023 年 11 月入住 1 晚

10/10 超赞

Whitney

满意:清洁度、员工和服务、住宿条件和设施
So far this Aloft is awesome!!!
2023 年 11 月入住 1 晚

4/10 很差

Sergio

与配偶出行
不满意:清洁度、员工和服务、服务设施
Terrible service. First they gave me keys for the room that didnt work, inhad to walk all the way back to the front desk. Then they gave me another keys, when I arrived to my room they did work, but… SURPRISE, the room was occupied by another people!! I had to walk for the third time to the front desk to get another room. Next day they didn’t refresh the room. I called at night to get clean towels, called again in the morning, had to make a third call to finally after a one hour and a half wait get my clean towels. Awful service.
2023 年 11 月入住 2 晚

10/10 超赞

Jerrica

2023 年 11 月入住 1 晚

6/10 一般

Vanessa

满意:住宿条件和设施
不满意:员工和服务
2023 年 11 月入住 2 晚

4/10 很差

Joanne

与家人及幼儿出行, 与家人出行, 带宠物出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room smelled terrible. The carpet was old and the room was dingy. For a marriott I expected way better. Lesson learned.
2023 年 11 月入住 2 晚

10/10 超赞

Christine

2023 年 11 月入住 1 晚

10/10 超赞

Cesar

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good value
2023 年 11 月入住 1 晚

10/10 超赞

Mario

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent, fully recommended
2023 年 11 月入住 4 晚

8/10 还可以

Guillermo

2023 年 11 月入住 1 晚

10/10 超赞

Julio

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy cómodo
2023 年 11 月入住 3 晚

10/10 超赞

Lizette

2023 年 11 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Ok hotel, rude staff.
Staff is not friendly. I spoke with several staff front desk members and they wouldn't even give you the time of day. They would look at me and say "yes?"... not cool. At least say good morning you know? Not the type of greeting you'd expect at a front desk. Cleaning staff on the other hand...nice, polite.
2023 年 10 月入住 3 晚

8/10 还可以

wanda

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The color patterns for hotel hallway & rooms used dark grey, which isn't inviting. Staff at front desk require Customer Service training. I found them to be unprofessional, On the phones texting. At check in. Overall is a nice hotel, also don't slack off on Maintenance, my room reqiuires minor touch up repair, plaster around the door failing. This hotel can be a 5 star but willing to settle a 3 star.
2023 年 10 月入住 1 晚