In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Holiday Inn Express & Suites Miami - Hialeah, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Miami - Hialeah, an IHG Hotel
6650 W 20th Ave, Hialeah, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 486 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

GARNAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Property. Ample parking and good lighting.
Stayed 2 nights in May 2024

10/10 Excellent

Norma, JACKSONVILLE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that check in was fast and we were greeted with a smile...Great customer service,nice and clean rooms. I reserved 2 rooms for me and my family vacations.Will definetely come back soon
Stayed 1 night in May 2024
Response from Management Team on 20 May 2024
Thanks for staying with us. We appreciate your feedback!Our team appreciates the 5 Star Rating. This is the experience we aim for all our guests.

6/10 Okay

Molly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the elevators was out of service for duration of my stay, the working lift was extremely slow and jerked during lift off. Telephone in one of my rooms didn't work, entrance door to one of my rooms didnt lock, reported same but was only fixed upon 2nd service technician visit ( delayed and inconvenienced the family). The internet service was unreliable,very poor or no signal at intervals (The front desk and breakfast staff were very nice and accommodating)
Stayed 3 nights in May 2024
Response from Management Team on 16 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathleen

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management Team on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Douglas, Indian Trail

Business traveller
Liked: Cleanliness, staff & service, amenities
Located close to Interstates. Area was very loud, from Interstate noise to loud trucks parking at 3am to two roosters dueling all early morning long. Very pleasant staff and very nice breakfast bar.
Stayed 1 night in Apr 2024
Response from Management Team on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vinko

Travelled with group
Everything was great
Stayed 5 nights in Apr 2024
Response from Management Team on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Naim

Travelled with family
Noise all night from the trucks in the parking lot that keep their trailers ON.
Stayed 4 nights in Apr 2024
Response from Management Team on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

RUBEN D

A/C didn’t work the whole entire night,, we checked out earlier due to the AC NOT WORKING
Stayed 1 night in Apr 2024
Response from Management Team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jiabei

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet. Good for business trip to the area.
Stayed 1 night in Apr 2024
Response from Management Team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kris

Liked: Cleanliness, staff & service
The customer service at the hotel was very good.
Stayed 1 night in Apr 2024
Response from Management Team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moses, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Management Team on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Management Team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Janea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this property it was quiet and very clean staff was very nice as well, my only issue is the elevator; they only had one in service and it was very slow at the day of checkout me and 4 other people stood there for about 10 minutes waiting because housekeeping was on it going to several different floors. That was no fun, but everything outside of that was really good.
Stayed 3 nights in Apr 2024
Response from Management Team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clayburne

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator was slow, second elevator was down. Roosters crawling through the morning. Terrible!
Stayed 5 nights in Apr 2024
Response from Management Team on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

asim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly would stay again
Stayed 2 nights in Apr 2024
Response from Management Team on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olievia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kamer was schoon. Heerlijk ruikende zeep, shampoo en conditioner beschikbaar in de badkamer, ontbijt was perfect: elke dag iets anders. Ik kan niet klagen, top.
Stayed 3 nights in Apr 2024
Response from Management Team on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management Team on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 2 nights in Jan 2024
Response from Management Team on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice
Stayed 1 night in Apr 2024
Response from Management Team on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rachael cabral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 1 night in Apr 2024
Response from Management Team on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marie Denise

Stayed 1 night in Apr 2024
Response from Management Team on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nelson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 5 nights in Apr 2024
Response from Management Team on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ravindran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if travelling to Hollywood beach or Miami south beach with just 30 min drive to the locations.
Stayed 3 nights in Apr 2024
Response from Management Team on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not too far from the airport and the room was comfortable and clean. The address was a little confusing to get to possibly due to road construction. I drove around the property a couple of times until I found the unpaved road that I needed to enter it. The breakfast was very good.
Stayed 2 nights in Apr 2024
Response from Management Team on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rashaunda

Stayed 1 night in Mar 2024
Response from Management Team on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 5 nights in Mar 2024
Response from Management Team on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service
The Hotel has 2 elevators but only one was working the whole time during my stay. This created long wait times and crowded elevators! The available lighting in our room was lacking, no overhead lighting was present and made the room dark. For some unknown reason our landline phone kept ringing 1-2 times during the night and when I would answer it, no one was there. This caused me to have lack of sleep and inability to get back to a normal sleep pattern!!!!
Stayed 1 night in Mar 2024
Response from Management Team on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!We will make sure to address your concerns.

8/10 Good

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management Team on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

SANDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in / check out. Available laundry.
Stayed 1 night in Mar 2024
Response from Management Team on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Management Team on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

eliseo

Stayed 4 nights in Feb 2024
Response from Management Team on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Neha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Miami.
Stayed 1 night in Feb 2024
Response from Management Team on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ivan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty carpets. Mold on bathroom ceilings. Poor sound insulation. Wifi did not work. Breakfast so so.
Stayed 1 night in Feb 2024
Response from Management Team on 29 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Sindhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & well managed. Back entry to the property was always open without any monitoring. That made me a little unsafe. Else I enjoyed my stay at holiday inn.
Stayed 3 nights in Feb 2024
Response from Management Team on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Management Team on 29 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable lobby area and outside dinning area close to the pool.
Stayed 4 nights in Feb 2024
Response from Management Team on 21 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lawrence Burrescia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise trip
Everything was great from start to finish.
Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Venkata Aditya

Disliked: Property conditions & facilities
Internet reach wasn’t great in our room . The room wasn’t great either.
Stayed 2 nights in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Solange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the breakfast was great
Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Denis Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MARIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too loud! Sirens and cars speeding all night, I know it is outside the hotel control but no sleep what so ever. Room and bathroom does need some maintenance. Breakfast and coffee were good.
Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

bonnie

Stayed 1 night in Feb 2024
Response from Management Team on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terrance

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and located at a convenient location. Although I had a vehicle, I was able to walk to Burger King and Dunkin which were nearby whenever I was feeling for a snack. The breakfast at Holiday Inn Express was excellent and the staff were friendly.
Stayed 5 nights in Feb 2024
Response from Management Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizbeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí muy segura
Stayed 1 night in Feb 2024
Response from Management Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Alison

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a harsh chemical smell that made our eyes water and feel ill. We asked to be moved to another room which smelled musty or damp with a weed smell all through the halls.
Stayed 1 night in Feb 2024
Response from Management Team on 9 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel to stay.. The staff is very kind & friendly
Stayed 3 nights in Feb 2024
Response from Management Team on 9 Feb 2024
Thanks for staying with us. We appreciate your feedback!