酒吧(店内)

关于迈阿密 - 国际机场假日酒店 - IHG 旗下酒店的点评

3 out of 5
迈阿密 - 国际机场假日酒店 - IHG 旗下酒店
1111 S Royal Poinciana Blvd, Miami Springs, FL

点评

8.0

很好

10 分 - 超赞。669 条好评,共有 1464 条点评" "
8 分 - 还可以。382 条好评,共有 1464 条点评" "
6 分 - 一般。185 条好评,共有 1464 条点评" "
4 分 - 很差。95 条好评,共有 1464 条点评" "
2 分 - 糟糕。133 条好评,共有 1464 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Shan

满意:清洁度、员工和服务、住宿条件和设施
离机场很近
2023 年 11 月入住 1 晚
General Manager 于 2023年12月6日 的回复
Dear Shan, On behalf of the entire team at the Holiday Inn Miami-International Airport, thank you for staying with us! We are glad your visit was a comfortable one, and you enjoyed the convenience of our proximity to the airport. Thank you for your wonderful review, and we look forward to hosting you again in the future.Markos A RivasGeneral Manager

2/10 糟糕

yao

General Manager 于 2023年04月16日 的回复
Dear Yao, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Markos A RivasGeneral Manager

10/10 超赞

Guohui

2022 年 11 月入住 1 晚
General Manager 于 2023年04月24日 的回复
Dear Guohui, Thank you for the outstanding rating! We are delighted that we were able to provide you with a great stay at Holiday Inn Miami-International Airport. We look forward to your return and wish you all the best with your future travels.Markos A Rivas,General Manager

10/10 超赞

Jay

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
very clean. people are nice
2022 年 6 月入住 1 晚
General Manager 于 2022年06月29日 的回复
Jay, thank you for choosing Holiday Inn Miami-International Airport and for your perfect rating. We are thrilled to learn that you enjoyed our spotless property and the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to your next stay. Markos A Rivas, General Manager

6/10 一般

Wendell

与配偶出行
满意:员工和服务
The property has to get a renovation of the carpet of the rooms. People with allergic symptoms can stay there. That’s is why I have to move to another hotel which provide wellness rooms. The lobby attendance at Holiday inn made their utmost to facilitate me to cancel and make a reservation at another hotel.
2024 年 4 月入住 2 晚
General Manager 于 2024年05月2日 的回复
Dear Wendell, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We are truly sorry that you had to leave us earlier than intended. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. On a positive note, thank you for appreciating the assistance given by our front desk. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Markos A RivasGeneral Manager

4/10 很差

Wanda Lee

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
I thought it was awful that a fee to check in early was requested. We also waited 2 hours to get served at the Restaurant. No complementary coffee in the lobby and the website stated free local area shuttle and this was not the case.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月30日 的回复
Dear Ms. Lee, Thank you for evaluating your stay at our hotel. Please accept our apologies for the billing concern that you are having related to the shuttle service and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and we are grateful for your patience in the meantime. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. Furthermore, we are also sorry for your disappointment with the delay you encountered with our service at our on-site restaurant and with the lack of complimentary coffee. We will discuss it with relevant teams to see where to improve. Thank you again for your feedback, and we hope you will give us another chance to make a better impression. Markos A Rivas,General Manager

10/10 超赞

Rhonda

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was able to get in room early for an extra $35 it gets taken out of the $100 deposit. Room was nice a cold for us.room was clean. I would definitely come again if in the area.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月28日 的回复
Dear Rhonda, Thank you for being our guest at Holiday Inn Miami-International Airport and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our exceptional accommodations. It was a pleasure to host you, and we look forward to your return visit. Markos A Rivas,General Manager

6/10 一般

Michelle

2024 年 4 月入住 2 晚
General Manager 于 2024年04月28日 的回复
Dear Michelle, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Markos A Rivas,General Manager

10/10 超赞

Lisania

满意:清洁度、员工和服务、住宿条件和设施
Ok
2024 年 4 月入住 1 晚
General Manager 于 2024年04月27日 的回复
Dear Lisania, We are delighted you enjoyed your stay at Holiday Inn Miami-International Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Markos A Rivas,General Manager

8/10 还可以

Pamela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月26日 的回复
Dear Pamela, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Holiday Inn Miami-International Airport your home away from home whenever your travels bring you to our area.Markos A RivasGeneral Manager

8/10 还可以

Elizabeth

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was nice and big The bathroom was big and really nice shampoos The ladies at the desks were very nice and friendly
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月24日 的回复
Dear Elizabeth, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us and that our staff exceeded your expectations. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for recommending Holiday Inn Miami-International Airport to future guests. We look forward to welcoming you back soon.Markos A RivasGeneral Manager

6/10 一般

CHERETIA

2024 年 4 月入住 2 晚
Markos A Rivas General Manager 于 2024年04月24日 的回复
Dear Cheretia, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.  Markos A RivasGeneral Manager

4/10 很差

Alie,Hampton

团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
The property itself was good however we booked here because close to airport and free shuttle…the shuttle transportation was terrible! Waited almost an hour called several times finally the bus flew by our stop without even looking over! When we finally got to the hotel we asked about booking morning shuttle and the guy told us just come downstairs shuttle is continuous. The next morning we got downstairs at 5:00 am and the lady told us it wouldn’t pick up again until 5:30am we had to take an Uber! Hotel restaurant hamburger and fries were amazing!
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月25日 的回复
Dear Alie, Thank you for your review. Please accept our apologies for the shuttle issues that left you waiting. We are sorry that this started your stay with us on the wrong foot. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. On a positive note, we are glad you like our property and enjoyed the delicious hamburger and fries at our restaurant. Thank you again for sharing your concerns with us and allowing us the opportunity to improve our guest experience.Markos A RivasGeneral Manager

10/10 超赞

Rebeca

满意:住宿条件和设施
Location
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月22日 的回复
Dear Rebeca, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Holiday Inn Miami-International Airport. We appreciate your business and look forward to welcoming you back soon!Markos A RivasGeneral Manager

10/10 超赞

Dudleysha,Providencailes

2024 年 3 月入住 2 晚
Markos A Rivas General Manager 于 2024年04月22日 的回复
Dear Dudleysha, We are thrilled you had an excellent stay at Holiday Inn Miami-International Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Markos A RivasGeneral Manager

2/10 糟糕

janet

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
I got there and they charged $20.00 a night for parking. That was not noted on any of the websites- they claimed that it was the third party internet sites mistake. I felt that was disingenuous- don’t they monitor the information posted on third party websites? The front desk staff noted that many people make this complaint. So why isn’t this hotel fixing the issue with the internet sites?The hotel is old and tired- nothing like other Holiday Inns I’ve stayed in- Beware.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月20日 的回复
Dear Janet, Thank you for taking the time to bring these concerns to our attention. We regret any frustration caused to you regarding our parking fee and for any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication, and we will certainly review our website to ensure it is as clear as possible. If you wish to discuss anything further, please feel free to contact us directly. We appreciate your understanding and want to thank you again for choosing us.Markos A Rivas,General Manager

2/10 糟糕

Coral

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was terrible! They don’t have any service to provide aside of a bed. Internet was bad, no housekeeping, no trash can, they can’t even give you a water bottle with the rent service and if you want to pay for it they don’t get it to your room either. Never going back.
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月19日 的回复
Dear Coral, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered due to the lack of service during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Markos A RivasGeneral Manager

10/10 超赞

Milanor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
friendly staffs
2024 年 4 月入住 3 晚
General Manager 于 2024年04月18日 的回复
Dear Milanor, Thank you for choosing Holiday Inn Miami-International Airport and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Markos A RivasGeneral Manager

6/10 一般

Keith

满意:员工和服务
2024 年 4 月入住 1 晚
General Manager 于 2024年04月18日 的回复
Dear Keith, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Markos A RivasGeneral Manager

10/10 超赞

Wilky

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
I didn’t like the restaurant food.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月17日 的回复
Dear Wilky, Thank you for choosing Holiday Inn Miami-International Airport and for the excellent rating. We are pleased you enjoyed your stay overall; however, we regret that you did not thoroughly enjoy our food offerings. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Markos A RivasGeneral Manager

10/10 超赞

Debbie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月17日 的回复
Dear Debbie, Thank you for choosing Holiday Inn Miami-International Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Markos A RivasGeneral Manager

4/10 很差

Justin

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Disorganized shuttle services and not enough of them for the volume of guests both for airport runs and cruise ship runs. Our particular shuttle from the airport tried to load us onto an already full bus and had to unload our bags after realizing there were no seats left.Hotel staff did try hard to make up for items, but generally they looked overwhelmed and overworked.
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月15日 的回复
Dear Justin, Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we do apologize for any disappointment with the shuttle service. We will address this issue properly to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Markos A RivasGeneral Manager

10/10 超赞

David

满意:员工和服务,清洁度
Close to airport
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月11日 的回复
Dear David, Traveling can be difficult enough, so we at the Holiday Inn Miami-International Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Markos A RivasGeneral Manager

6/10 一般

Jontel

与配偶出行
They put us in the second building, it was way less nice than the first building. The bartop roof seemed cool, but once we got up there it was dark and boring so we went off site
2024 年 3 月入住 1 晚
General Manager 于 2024年04月8日 的回复
Dear Jontel, Thank you for the honest review. While we are glad you liked your overall time with us, we are sorry for not meeting all of your expectations. We are grateful for the feedback that helps us enhance our guest experience on all levels, and your comments will be shared with our team appropriately. We hope you will give us another chance to earn your complete satisfaction in the future.Markos A Rivas,General Manager

10/10 超赞

Paula

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is an old dame.
2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月6日 的回复
Dear Paula, We appreciate the insight regarding Holiday Inn Miami-International Airport. We will use your feedback as a guide for improvement as we are always looking for ways to make our guest experience the best that it can be. Thank you for staying with us, and we look forward to welcoming you back for a better stay soon! Markos A RivasGeneral Manager

8/10 还可以

Derrick

2024 年 4 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月24日 的回复
Dear Derrick, We are pleased to receive your generous rating for Holiday Inn Miami-International Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Markos A RivasGeneral Manager

6/10 一般

Steve,Hamden

与家人出行
满意:清洁度
Perfectly adequate. Top floor view a bit undone by the noisy pipes. Give and take I suppose.
2024 年 3 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月3日 的回复
Dear Steve, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Markos A RivasGeneral Manager

10/10 超赞

Darren

团体旅客
满意:服务设施
Very clean
2024 年 3 月入住 1 晚
General Manager 于 2024年04月2日 的回复
Dear Darren, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Holiday Inn Miami-International Airport, and we look forward to welcoming you again soon. Markos A Rivas General Manager

8/10 还可以

Cicelia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This review would be excellent except the latch securing lock was broken in our room but the staff was friendly, the shuttle to airport was awesome, so quick.. the restaurant is convenient on 9th floor, gets busy but food was good. We only stayed one night but I’d definitely return!
2024 年 3 月入住 1 晚
General Manager 于 2024年03月31日 的回复
Dear Cicelia, Thank you for choosing Holiday Inn Miami-International Airport. We are glad you had an overall comfortable stay and that our thoughtful associates and convenient shuttle service met your expectations. It is also good to see that you enjoyed your dining experience at one of our in-house restaurants. However, we sincerely apologize for the issues you encountered in your room and the inconvenience it may have caused. We will convey this appropriately. Thank you once more for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Markos A RivasGeneral Manager

8/10 还可以

Makita

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The lady at the front desk was the best part of staying at this hotel. She was extremely nice. I would stay here again just to get her service
2024 年 3 月入住 1 晚
General Manager 于 2024年03月28日 的回复
Dear Makita, Thank you for the kind review. We are delighted to read how much you enjoyed your stay and that one of our front desk lady took excellent care of you. We will be sure to share your comments with her. It was our pleasure hosting you at Holiday Inn Miami-International Airport. We are excited about your next visit.Markos A RivasGeneral Manager

10/10 超赞

Jaya

2024 年 3 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月15日 的回复
Dear Jaya, It is wonderful to know you enjoyed everything about your time at Holiday Inn Miami-International Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Markos A RivasGeneral Manager

10/10 超赞

Jamie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N.a
2024 年 3 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月4日 的回复
Dear Jamie, Thank you for your kind rating! We are glad you had such a positive experience during your time at Holiday Inn Miami-International Airport, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Markos A RivasGeneral Manager

10/10 超赞

Frank

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 3 月入住 1 晚
General Manager 于 2024年03月26日 的回复
Dear Frank, Thank you for choosing Holiday Inn Miami-International Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts. We look forward to welcoming you back soon.Markos A RivasGeneral Manager

4/10 很差

Kristi

与家人出行, 团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We statyed here before and after our cruise when we arrived the shuttle never showed up at the airport we waited an hour before getting UBERS talked with the receptionist and they were rude and said the van shows up every 30min and we just didn't get on. WHATEVER. also we all pre registered our rooms but were still charged 45.00 and 35.00 early checkin fees when we put on our reservation that we were coming in at 2:30pm and getting off the ship at 11:15am We also are members IGH. The floors were filthy and the shower faucet was shaking off the wall the first night we could not get a hot shower. The gentleman that checked me in on the 17th said I did not have a reservation and was a complete rude jerk. When my sister went up he found it and again charged up 45.00 early but other people we were with he did not charge them. We will not stay at this hotel ever again. (11) people you lost your transportation gentleman was WONDERFUL polite nice and very much a huge help
2024 年 3 月入住 1 晚
General Manager 于 2024年03月26日 的回复
Dear Kristi, Thank you for choosing us and for your review. We are disappointed to learn about the maintenance issues you encountered with your accommodations. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We are also sorry for the issues you had with our front desk. Your feedback is being evaluated with our team to ensure these concerns are not repeated. Furthermore, we sincerely apologize billing-related concerns you are having. Your feedback is much appreciated. We will share your message appropriately. Thank you again for your understanding and we hope to have you revisit so we can show you the outstanding visit you deserve.Markos A RivasGeneral Manager

10/10 超赞

Joan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
General Manager 于 2024年03月23日 的回复
Dear Joan, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Miami-International Airport. We look forward to your return and wish you all the best with your future travels.Markos A RivasGeneral Manager

6/10 一般

Gregory

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Seems like an expensive bolt hole, at best….but “you can purchase your own bottle of water at the snack bar downstairs” seems a dire premonition of the future Holiday Inn. Really disappointed in the way things are moving.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月19日 的回复
Dear Gregory, Thank you for taking the time to leave a review of your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Markos A RivasGeneral Manager

6/10 一般

Miquel

与配偶出行
You get what you pay for. Nothing like a Holiday Express.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月17日 的回复
Dear Miquel, Thank you for choosing our hotel for your stay and for taking the time to post your valuable feedback. While we are happy to see that you were satisfied with most of your visit, we regret any disappointment you had regarding the rate you paid. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Thank you once more for taking the time to give us your feedback, and we hope to host you again soon.Markos A RivasGeneral Manager

8/10 还可以

COLLEEN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well keep
2024 年 3 月入住 1 晚
General Manager 于 2024年03月17日 的回复
Dear Colleen, Thank you for reviewing your recent stay at Holiday Inn Miami-International Airport. We are glad we exceeded all of your expectations and that our well-kept property met your expectations. Thank you again; we look forward to welcoming you back soon.Markos A RivasGeneral Manager

10/10 超赞

Joline

2024 年 3 月入住 1 晚
General Manager 于 2024年04月5日 的回复
Dear Joline, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Holiday Inn Miami-International Airport. We look forward to serving you again in the future.Markos A RivasGeneral Manager

8/10 还可以

Martina

2024 年 3 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月3日 的回复
Dear Martina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Miami-International Airport. We look forward to welcoming you back on your next visit!Markos A RivasGeneral Manager

10/10 超赞

Dania

2024 年 3 月入住 1 晚
Markos A Rivas General Manager 于 2024年04月3日 的回复
Dear Dania, It is wonderful to know you enjoyed everything about your time at Holiday Inn Miami-International Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Markos A RivasGeneral Manager

10/10 超赞

Judy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
We got in late, tired and hungry. Had a great meal and clean rooms
2024 年 1 月入住 1 晚
General Manager 于 2024年03月12日 的回复
Dear Judy, Thank you for choosing Holiday Inn Miami-International Airport! We are delighted to know that you had a comfortable visit after a tiring day and that you enjoyed our well-kept accommodations and delicious food. Thank you once more for the review, and we look forward to welcoming you back again soon.Markos A RivasGeneral Manager

6/10 一般

ArulPrakash

与家人及幼儿出行, 与家人出行
不满意:住宿条件和设施,员工和服务
Property looks clean outside
2024 年 3 月入住 1 晚
General Manager 于 2024年03月11日 的回复
Dear Mr. Prakash, Thank you for your kind review. We are glad you had an overall pleasant experience and that the cleanliness of our property exceeded your expectations. Thank you again; we hope to welcome you back soon.Markos A RivasGeneral Manager

2/10 糟糕

Gary

2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月30日 的回复
Dear Gary, Thank you for choosing our hotel for your recent visit. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Markos A Rivas,General Manager

10/10 超赞

Luci,Chadds Ford

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to airport and transportation to cruise terminal. Great breakfast.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月10日 的回复
Dear Luci, Thank you for choosing Holiday Inn Miami-International Airport and for your kind review. We are glad you had a comfortable experience and that our proximity to the airport and shuttle service to the cruise terminal met your expectations. It is great to see that you enjoyed our delightful breakfast. Thank you again; we look forward to welcoming you back soon.Markos A RivasGeneral Manager

2/10 糟糕

Haizel

不满意:清洁度、服务设施、住宿条件和设施
It was an uncomfortable stay.
2024 年 2 月入住 8 晚
General Manager 于 2024年03月9日 的回复
Dear Haizel, Thank you for sharing your feedback. We strive to offer comfortable experience to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Markos A RivasGeneral Manager

10/10 超赞

mishele

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Although close to the airport there aren’t any restaurants in walking distance.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月8日 的回复
Dear Mishele, Thank you for taking the time to post a review of your recent stay at Holiday Inn Miami-International Airport. We are glad you had an overall pleasant experience. However, we deeply regret not meeting all of your expectations and your dissatisfaction with our location. Thank you again; we look forward to welcoming you back soon.Markos A RivasGeneral Manager

10/10 超赞

Pamela

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We had a very short stay, just the one night. We had a late check in and we were also able to get a late check out which was great.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月8日 的回复
Dear Pamela, Thank you for choosing Holiday Inn Miami-International Airport and for your kind review. We are glad you had a comfortable experience and that your late check-out added more convenience to your visit. Thank you again for being our guest, and we look forward to welcoming you back soon.Markos A RivasGeneral Manager

2/10 糟糕

Yeting

与家人出行
满意:员工和服务
不满意:住宿条件和设施
the bath water is so cold when I open the whole hot water. my mom and I got cold and a low fever second day. horrible experience in this hotel.not recommended
2024 年 3 月入住 1 晚
General Manager 于 2024年03月9日 的回复
Dear Yeting, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the lack of hot water in your room and that you were inconvenienced by it. We certainly understand the frustration it may have caused and appreciate your patience in this matter. We will address your concerns with the appropriate individuals to ensure a better guest experience in the future. Thank you again, and we hope you are feeling better now.Markos A RivasGeneral Manager

2/10 糟糕

Cathy

不满意:住宿条件和设施,员工和服务
No hot water!!!
2024 年 2 月入住 1 晚
General Manager 于 2024年03月8日 的回复
Dear Cathy, Thank you for choosing to stay with us and for taking the time to post a review. We are sorry to hear that you did not receive hot water during your stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a better experience for our guests. We hope to continue to welcome you back for many more visits so we can show you our dedication to the outstanding experience you deserve every time you are our guest.Markos A RivasGeneral Manager